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Sapphire Hotel

Property class: 3

Photo gallery for Sapphire Hotel

Front of property – evening/night
Property grounds
Lobby
Triple Room, Private Bathroom
Staircase

Reviews

7.4 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Business services
  • Housekeeping
The current price is NZ$98
includes taxes & fees
19 Apr - 20 Apr

Explore the area

View map
35 Shepherds Bush Road, London, England, W6 7LU
  • Place, Shepherd's Bush Empire
    ‪5 min walk‬
  • Place, Westfield London Shopping Centre
    ‪10 min walk‬
  • Place, Kensington High Street
    ‪15 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪41 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

8.0 out of 10
Very good
(51 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

7.2 out of 10
Good
(39 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

7.6 out of 10
Good
(17 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

London

At Sapphire Hotel you'll be within a 20-minute stroll of Westfield London Shopping Centre and Kensington High Street. Highlights at this hotel include in-room free WiFi and LED TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a computer station. Additionally, you'll find luggage storage and a television in a common area. .With a stay at this 3-property class Hammersmith and Fulham hotel, you'll be 3.8 km (2.4 mi) from Royal Albert Hall and 3.9 km (2.4 mi) from Hyde Park.

What's nearby

  • Shepherd's Bush Empire - 5 min walk - 0.4 km
  • Westfield London Shopping Centre - 10 min walk - 0.9 km
  • Kensington High Street - 15 min walk - 1.3 km
  • Olympia Events - 15 min walk - 1.3 km
  • Eventim Apollo - 16 min walk - 1.4 km

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪The Sindercombe Social - ‬4 min walk
  • ‪Another Brother - ‬2 min walk
  • ‪Liz Cafe - ‬3 min walk
  • ‪GAIL's Bakery - ‬3 min walk
  • ‪Zarathustra Cafe - ‬7 min walk

About this property

Sapphire Hotel

As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 5 levels
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • No smoking on site
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include an iron/ironing board and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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In-room safe, blackout curtains, free WiFi, bed sheets
Garden View Hotel
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  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk
3.7 out of 5, Good, 1,333 reviews
The price is NZ$102
includes taxes & fees
19 Apr - 20 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Sapphire Hotel?

Sapphire Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sapphire Hotel?

As of 15 Apr 2026, prices found for a 1-night stay for 2 adults at Sapphire Hotel on 19 Apr 2026 start from NZ$98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Sapphire Hotel?

No, Sapphire Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Sapphire Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sapphire Hotel?

No, pets are not allowed.

Sapphire Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 293 out of 1007 reviews
Rating 8 - Good. 317 out of 1007 reviews
Rating 6 - Okay. 198 out of 1007 reviews
Rating 4 - Poor. 100 out of 1007 reviews
Rating 2 - Terrible. 99 out of 1007 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

8/10 Good

Samantha

Liked: Cleanliness, amenities, property conditions & facilities
I had to stay in the sister hotel as my original room was occupied but the gentleman on reception was very apologetic and helpful and put me in a bigger room. All clean, warm and comfortable only downfall was there was loud music playing mostly through the night but apart from that I would definitely stay again as it’s easier for work sometimes.
Stayed 1 night in Jan 2026

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very pleasant stay very clean room and pleasant staff. Very local to everything
Stayed 1 night in Jan 2026

10/10 Excellent

Alexander, Mountain View

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, clean bathroom, friendly staff
Stayed 1 night in Dec 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Very basic and a nice bang for the pound. Nice staff and about a ten minute walk to two different Underground stations. Please note that it is a 15 minute Underground ride to where the main touristy London activities are, but the place is a lot more reasonably priced. I would definitely stay here again.
Stayed 6 nights in Jan 2026

10/10 Excellent

mohamadrashid

Liked: Cleanliness, amenities, property conditions & facilities
The room was spotless. One of the best sleep I had for long time
Stayed 1 night in Jan 2026

8/10 Good

Charlotte, Whitefish Bay

Liked: Cleanliness, amenities, property conditions & facilities
Room was nice and housekeeping came daily which was helpful. Great location! Only thing that could have been better would to have been a garbage can in the room or bathroom. Would stay again!
Stayed 3 nights in Jan 2026

10/10 Excellent

Tricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2025

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff are very courteous and friendly. There was an issue with the room we were staying in so they immediately switched us. Our new room was just what we needed. Definitely recommend!
Stayed 4 nights in Dec 2025

4/10 Poor

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were near the laundry rooms/deposit on the underground floor. The room wasn't really cleaned the days we were there. The bathroom was claustrophobic with no venting.
Stayed 5 nights in Dec 2025

6/10 Okay

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Room was clean, but I booked The sapphire and was given a room at The Pearl. Some noise from the lobby.
Stayed 2 nights in Dec 2025

6/10 Okay

Amelie

Stayed 3 nights in Dec 2025

10/10 Excellent

Jonathan

Stayed 4 nights in Dec 2025

10/10 Excellent

Cesar

Liked: Cleanliness, amenities, property conditions & facilities
Yes.
Stayed 7 nights in Nov 2025

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities
Good value if booked in advance. We were given a bigger room than we’d booked. Good location: 10-15min walk from Shepherd’s Bush, Goldhawk Road and Hammersmith tube stations. Also good bus connections up and down Shepherd’s Bush Road. Generally good experience but the room was extremely hot, which strangely was not coming from the radiator. Better than being too cold but be warned. I woke up sweating both nights / mornings.
Stayed 2 nights in Dec 2025

10/10 Excellent

attila

Travelled with group
Liked: Cleanliness, staff & service, amenities
Everything
Stayed 1 night in Dec 2025

2/10 Terrible

Kieran

Disliked: Cleanliness, amenities, property conditions & facilities
rude
Stayed 2 nights in Dec 2025

10/10 Excellent

Paolo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Budget value and really good quality for the money
Stayed 2 nights in Dec 2025

4/10 Poor

Paul

Disliked: Property conditions & facilities
The room was tiny when using the toilet I had to have the bathroom door open, the sink didn’t drain properly and the the tv had a blob on the screen where it’d been damaged and not replaced.
Stayed 2 nights in Dec 2025

8/10 Good

Darryl

Liked: Cleanliness
Disliked: Staff & service, amenities
Room was tiny but clean. Staff were not especially friendly. Maybe it's just a cultural difference. But fNorthth
Stayed 1 night in Dec 2025

6/10 Okay

Marion

Disliked: Room comfort
Unfortunately I didn’t enjoy my stay and wouldn’t recommend your hotel. There was a half eaten sandwich in the fridge !! The beds was very uncomfortable due to feeling the springs . This could have been rectified with a mattress cover. The carpet was grubby and need cleaning. In my opinion this was not a 3 star hotel.
Stayed 1 night in Dec 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities
All fine.
Stayed 5 nights in Nov 2025

8/10 Good

Gary

Stayed 3 nights in Dec 2025

2/10 Terrible

Ahmed

Disliked: Cleanliness, amenities, property conditions & facilities
Room was extremely dirty and smells horrible needs a lot more cleaning bed sheets weren’t changed after the last residents
Stayed 3 nights in Nov 2025

2/10 Terrible

Janis

Disliked: Cleanliness, staff & service, amenities
The hotel and rooms are in very poor condition. There is a strong smell throughout the property, and my room smelled as if someone had been cooking in it. The walls were dirty, and the room itself was only slightly larger than a single bed. The reception was not available 24/7 and was located several houses down the street. I was unable to finish my stay and left after one night, even though I had paid for two. Overall, it was a very unpleasant experience.
Stayed 2 nights in Nov 2025

10/10 Excellent

James

Stayed 1 night in Nov 2025