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Sapphire Hotel

3.0 star property
Hotel in London, near Westfield London Shopping Centre

Photo gallery for Sapphire Hotel

Front of property
Property grounds
Triple Room, Private Bathroom
Lobby
Shower, free toiletries, hair dryer, towels

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Free WiFi
  • Business services
The current price is NZ$100
includes taxes & fees
26 May - 27 May

Explore the area

Map
35 Shepherds Bush Road, London, England, W6 7LU
  • Westfield London Shopping Centre
    ‪12 min walk‬
  • Hyde Park
    ‪7 min drive‬
  • Buckingham Palace
    ‪11 min drive‬
  • London (LHR-Heathrow)
    ‪28 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 1
  • 1 Single Bed

View all photos for Twin Room, Private Bathroom

Twin Room, Private Bathroom

Twin Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 2 Single Beds

View all photos for Double Room, Private Bathroom

Double Room, Private Bathroom

Double Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room, Private Bathroom

Triple Room, Private Bathroom

Triple Room, Private Bathroom

Highlights

Soundproofed
Heating
Fridge
LED TV
Private bathroom
Hairdryer
Coffee/tea maker
Satellite channels
  • 17 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

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About the area

London

At Sapphire Hotel you'll be 1 km (0.6 mi) from Westfield London Shopping Centre and 3.9 km (2.4 mi) from Hyde Park. Highlights at this hotel include in-room free WiFi and LED TVs. .This business-friendly hotel offers free WiFi in public areas, concierge services and a computer station. Additionally, you'll find luggage storage and a television in a common area. .Places within a 15-minute drive of this 3-property class Hammersmith and Fulham hotel include Buckingham Palace and Piccadilly Circus.

What's nearby

  • Westfield London Shopping Centre - 12 min walk - 1.1 km
  • Hyde Park - 7 min drive - 4.8 km
  • Buckingham Palace - 11 min drive - 7.4 km
  • Piccadilly Circus - 12 min drive - 7.7 km
  • Big Ben - 12 min drive - 7.9 km

Getting around

  • Goldhawk Road Underground Station - 7 min walk
  • Shepherd's Bush Station - 8 min walk
  • Heathrow Airport (LHR) - 28 min drive

Restaurants

  • ‪Subway Shepherds Bush - ‬6 min walk
  • ‪BrewDog Shepherd's Bush - ‬4 min walk
  • ‪Urban Baristas - ‬6 min walk
  • ‪The Sindercombe Social - ‬4 min walk
  • ‪Kave Cafe - ‬3 min walk

About this property

Sapphire Hotel

Hotel in London, near Westfield London Shopping Centre
As a guest of Sapphire Hotel, you'll find tour/ticket assistance, concierge services, and a television in common area. A computer station is on site and WiFi is free in public spaces.

This 3-star London hotel is smoke free.

  • 1 building
  • 14 guestrooms or units
  • 5 levels
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Television in lobby
  • No smoking on site
Sapphire Hotel offers 14 accommodations with DVD players and a safe. LED televisions come with satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, French, Romanian, Spanish, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 8.50 per day)
  • Street parking available

Things to do

  • TV in common areas

Family friendly

  • DVD player
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: GBP 20
Late check-in subject to availability
Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 20

Special check-in instructions

The check-in location differs from the property location; go to: [49 Shepherds Bush Road W6 7LU]
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: GBP 8.5 per day (10 ft away)
  • Early check-in fee: GBP 20 (subject to availability)
  • Late check-in fee: GBP 20 for check-in between midnight and 1:30 AM
  • Late check-out fee: GBP 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sapphire Hotel London
Sapphire London
Sapphire Hotel London, England
Sapphire Hotel Hotel
Sapphire Hotel London
Sapphire Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Sapphire Hotel?

Sapphire Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sapphire Hotel?

As of 16 May 2025, prices found for a 1-night stay for 2 adults at Sapphire Hotel on 26 May 2025 start from NZ$100.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Sapphire Hotel?

No, Sapphire Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Sapphire Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Sapphire Hotel?

No, pets are not allowed.

Sapphire Hotel Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 243 out of 1012 reviews
Rating 8 - Good. 310 out of 1012 reviews
Rating 6 - Okay. 203 out of 1012 reviews
Rating 4 - Poor. 122 out of 1012 reviews
Rating 2 - Terrible. 134 out of 1012 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Abdul

Liked: Cleanliness, staff & service
No parking Small room Clean Mattress not very good not bad too
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam

When we arrived we got sent to another hotel (Pearl) we hadn’t booked and had no other choice than to stay there as they wouldn’t allow us to the hotel we had actually booked (sapphire).
Stayed 1 night in Feb 2025

8/10 Good

olusola, neptune

Liked: Cleanliness, staff & service, property conditions & facilities
Nice contactless hotel relatively new will definitely make it London home away from home
Stayed 1 night in Feb 2025

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Jan 2025

6/10 Okay

Claire

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Keith

Stayed 1 night in Jan 2025

8/10 Good

Cristiano

Liked: Cleanliness, staff & service, property conditions & facilities
Overall good value for money. Bit noisy as the room was facing the main road and there is not much insulation. Cheap for London standards and the location was quite good, close to Shepherds Bush tube station.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shae-Lyn

Stayed 6 nights in Jan 2025

6/10 Okay

stefan

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

6/10 Okay

Moses

Stayed 3 nights in Jan 2025

8/10 Good

naim

Liked: Cleanliness, staff & service
Stayed 7 nights in Jan 2025

2/10 Terrible

Cicely

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give less than one star, I would. There was bed bugs. The floor was dirty and stained. The sheets were stained. It smelt like faeces outside the room by the door. There was hair on all the sheets, pillows and in the shower. The parking is advertised as £8.50 for offsite parking during the stay, yet, on arrival, we are told to go a park in Westfield as that is the offsite parking. This is £20 and there was no offer of compensation for false advertising. I was offered another room but admitted that this situation and conditions of the room made me feel uncomfortable and could not accept. I asked to speak to the manager and was told no. I asked for the gentleman to speak to the manager on my behalf to organise a refund and was told no. Apparently the manager would not be available for “a few days” and there was no one to authorise a refund or discuss the situation with. After all this, there was NO APOLOGY for the disgusting state of the room or the poor attitude towards me. I do not recommend this property and it should be shut down.
Stayed 1 night in Jan 2025

8/10 Good

Rupesh

Business traveller
Liked: Property conditions & facilities
Perfect overnight stay
Stayed 1 night in Jan 2025

8/10 Good

Akhtar

It's ok for short journey
Stayed 1 night in Jan 2025

4/10 Poor

Mohamed

Stayed 1 night in Dec 2024

8/10 Good

Tudor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Amber

Disliked: Staff & service, amenities
Very generous calling this a hotel its just several houses in a row that have been turned into rooms with a bathroom. Rooms are crazy small. Couldnt turn around with my backpack on or open a door fully. Really just ok but should not advertise this is as a hotel, it's just a room. Tried messaging the hotel serval times via email and also the expidea chat to radio silence. Left my bag at 1pm and was tild to come back in an hour for check in but check in wasnt until 3pm.
Stayed 5 nights in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never again

The room did not match the photos at all. It was extremely small, barely a place to walk in the room!
Stayed 4 nights in Dec 2024

4/10 Poor

Lesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property had the basic facilities which is ok, carpet looked dirty, they said rooms sound proof, i could hear street noise all night as a gap in the seal of the main window, i could hear next door tv early hrs of the morning. So didnt get much sleep, so wont be staying again
Stayed 1 night in Jan 2025

10/10 Excellent

Jaidalyn

Stayed 1 night in Dec 2024

8/10 Good

David

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

Very comfortable bed in a very basic room which was just what i was looking for a short notice.
Stayed 1 night in Dec 2024

2/10 Terrible

i

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I Booked to stay at the Sapphire but , I was directed to check in via a different hotel down the road and given a room in this hotel. The room was nothing like the advertised room shown on the Sapphire page, bedding was awful , room was very small and the noise during the night gave me two very restless nights.
Stayed 3 nights in Dec 2024

8/10 Good

Eleanor

Liked: Cleanliness, staff & service, property conditions & facilities

Xmas break

Quick check in Very comfortable nice and quiet friendly staff
Stayed 4 nights in Dec 2024

4/10 Poor

Michelle

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not Again 4/10

PROS: Didn’t get the room I paid for was in different hotel couple doors down. Beds are small sliding all over the place, couples fighting screaming banging early hours which scared my son! No one to report too?? Toilets don't flush properly!! Heating not working. CONS: showers are nice and hot, tv small but works, small fridge ok, customer service ok but left early no one on night duty
Stayed 1 night in Dec 2024