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The Lancaster Hotel

4.0 star property

Photo gallery for The Lancaster Hotel

Lobby
Lobby
Lobby
Lobby
Restaurant

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Room service
  • Housekeeping
The current price is NZ$249
includes taxes & fees
1 Apr - 2 Apr

Explore the area

View map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Queensway
    ‪7 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪59 min drive‬

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About the area

London

The Lancaster Hotel puts you in the heart of London, steps from Kensington Gardens and within a 10-minute stroll of Hyde Park. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. Other amenities include multilingual staff, luggage storage and a lift. Buffet breakfast is available on weekdays between 7:00 AM and 10:00 AM and on weekends between 8:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class London City Centre hotel include Kensington Palace and Kensington High Street.

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Paddington Central - 11 min walk - 0.9 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪Italian Gardens Café - ‬6 min walk
  • ‪Nipa - ‬8 min walk
  • ‪Bizzarro - ‬8 min walk

About this property

The Lancaster Hotel

There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and room service (during limited hours) are also featured at The Lancaster Hotel.

This 4-star London hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Lift
  • No smoking on site
  • Dining venue
The Lancaster Hotel offers 46 air-conditioned accommodations with complimentary bathrobes and a hairdryer. 32-inch flat-screen televisions come with satellite channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Restaurant
  • Air-conditioning
  • Breakfast available
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.99 per person
  • A restaurant

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.99 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

What is the cancellation policy at The Lancaster Hotel?

The Lancaster Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Lancaster Hotel?

As of 22 Mar 2026, prices found for a 1-night stay for 2 adults at The Lancaster Hotel on 1 Apr 2026 start from NZ$249, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Lancaster Hotel serve breakfast?

Yeah, buffet breakfast is offered weekdays between 7:00 AM and 10:00 AM and weekends from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Lancaster Hotel?

No, The Lancaster Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Lancaster Hotel?

Yep, you can grab a meal at The Lancaster Hotel's onsite restaurant.

What time are check-in & check-out at The Lancaster Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Lancaster Hotel?

No, pets are not allowed.

The Lancaster Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 251 out of 901 reviews
Rating 8 - Good. 354 out of 901 reviews
Rating 6 - Okay. 191 out of 901 reviews
Rating 4 - Poor. 60 out of 901 reviews
Rating 2 - Terrible. 45 out of 901 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Younis

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Room was fabulous and staff are kind and very helpful special thanks to Ali
Stayed 1 night in Dec 2025

6/10 Okay

Christopher

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This stay was for one night only with my wife and our two children (ages 9 and 2). The main bed was acceptable; however, both my wife and I woke up feeling very itchy. The second bed provided for the children was in very poor condition. It was extremely wobbly and felt as though it might collapse, which was concerning for our children’s safety. Additionally, the fridge was not working. We also noticed that the carpet around the base of the fridge was lifted, and there were small jumping insects present, which was very unpleasant and unhygienic. Not a 4 star hotel
Stayed 1 night in Dec 2025

6/10 Okay

Samantha

Liked: Staff & service
Nice quiet area
Stayed 1 night in Dec 2025

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel great location
Stayed 1 night in Dec 2025

10/10 Excellent

Hamza

Stayed 1 night in Dec 2025

10/10 Excellent

gemma

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Helpful reception on check in. Room small but perfect for what was required. Clean and warm with hot drinks available.
Stayed 1 night in Dec 2025

6/10 Okay

Justin

Stayed 1 night in Dec 2025

2/10 Terrible

Drew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room had marks all over the walls, the celling was falling apart, there was spot stickers stuck to the wall in bathroom, there was a step into the bathroom that wasn’t clearly signed.
Celling falling apart
Step into bathroom
Stayed 1 night in Dec 2025

2/10 Terrible

Jo

Liked: Cleanliness
Disliked: Staff & service, amenities
Clean room, but several basic issues made the stay disappointing Although the hotel has a pleasant exterior and the receptionist was welcoming, several avoidable issues left us disappointed with our stay. At check-in, we did not receive any basic information about check-out procedures, breakfast options (even though we had not booked breakfast), or how to access the Wi-Fi. The receptionist was friendly and helpful whenever we asked questions, but it felt more like a training issue — she seemed unsure about what information to provide proactively. While her attitude was excellent, the overall experience lacked the level of professionalism we expected. When we arrived in the room, there was again no information provided. One of the toilet flush mechanisms did not work properly and continued running unless it was hit hard, which is something that should be addressed during routine maintenance. The room was also quite cold on arrival (only 19°C), and although we eventually worked out the thermostat, it did not create a warm first impression. The biggest frustration was the Wi-Fi. I could connect in the reception area but not in our room, despite the booking confirming that free Wi-Fi was included. We had to return to reception for the correct login details — again highlighting the lack of basic communication — but even with the corrected information, the Wi-Fi still did not work in the room. Although the room itself was clean, especially compared with some previous reviews,
Stayed 1 night in Nov 2025

10/10 Excellent

Noel

Stayed 1 night in Nov 2025

10/10 Excellent

DESPINA

Liked: Cleanliness, staff & service, amenities
The hotel was very nice, modern, clean. The room was great, spacious with nice bathroom. The hotel staff is very helpful and friendly, Mr.Bhakar was especially nice to us. Location is greqt too!
Stayed 2 nights in Dec 2025

10/10 Excellent

michelle

Stayed 1 night in Dec 2025

6/10 Okay

Annaliese

Stayed 1 night in Dec 2025

2/10 Terrible

Arun

The room was tired, marks
Stayed 1 night in Dec 2025

6/10 Okay

David

Stayed 1 night in Dec 2025

6/10 Okay

Colin

Business traveller
decent value , comfy pillows and bed - en-suite was small and no bottled provided in the room . Good location and quiet at night .
Stayed 1 night in Dec 2025

8/10 Good

Ryan

Stayed 1 night in Nov 2025

2/10 Terrible

Adnan

Disliked: Cleanliness, amenities
Dirty
Stayed 2 nights in Nov 2025

2/10 Terrible

Rebaz

Liked: Property conditions & facilities
Staff was excellent, but there was a problem with lights in the room, couldn’t turn it off! Struggled until I fall asleep!!
Stayed 1 night in Nov 2025

10/10 Excellent

Declan

Stayed 1 night in Nov 2025

6/10 Okay

Simon

Business traveller
Liked: Staff & service
Disliked: Cleanliness
Cleanliness of room
Stayed 1 night in Nov 2025

6/10 Okay

Rebecca

Business traveller
Disliked: Cleanliness, staff & service
Check in was quick but unwelcoming, just a room key given, nothing to state which room. Receptionist was bland. Fairly clean room, hair found in bed, bathroom needs maintenance. Shops nearby and good location
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean room, nice shower, good value for money, easy to find. will stay again thanks
Stayed 1 night in Nov 2025

10/10 Excellent

Paula

Stayed 2 nights in Oct 2025

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No issues
Stayed 1 night in Oct 2025