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The Chapter Hotels - Lancaster Gate

4.0 star property
Hotel with a restaurant, steps from Kensington Gardens

Photo gallery for The Chapter Hotels - Lancaster Gate

Exterior
Deluxe Double Room
Lobby
Lobby
Lobby

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi
The current price is NZ$186
includes taxes & fees
4 Jan - 5 Jan 2026

Explore the area

View map
36 Lancaster Gate, Bayswater, London, England, W2 3NP
  • Place, Kensington Gardens
    ‪2 min walk‬
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Palace
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪38 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Room

Executive Room

Executive Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Executive Suite, Ensuite

Executive Suite, Ensuite

Executive Suite, Ensuite

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Twin Room, Ensuite

Deluxe Twin Room, Ensuite

Deluxe Twin Room, Ensuite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
LCD TV
Hairdryer
Bathrobes
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

7.0 out of 10
Good
(18 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Renovated in 2014
Private bathroom
Hairdryer
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

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About the area

London

The Chapter Hotels - Lancaster Gate puts you in the heart of London, steps from Kensington Gardens and within a 10-minute stroll of Hyde Park. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Other amenities include free newspapers in the lobby, multilingual staff and a porter/bellboy. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 8:00 AM and 11:00 AM. .Attractions within a 20-minute walk of this 4-property class London City Centre hotel include Kensington High Street and Kensington Palace.

What's nearby

  • Kensington Gardens - 2 min walk - 0.2 km
  • Hyde Park - 6 min walk - 0.5 km
  • Queensway - 7 min walk - 0.7 km
  • Kensington Palace - 13 min walk - 1.1 km
  • Kensington High Street - 16 min walk - 1.4 km

Getting around

  • Lancaster Gate Underground Station - 6 min walk
  • London Paddington Station - 10 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Halepi - ‬4 min walk
  • ‪Tajrish Restaurant - ‬6 min walk
  • ‪The Swan - ‬5 min walk
  • ‪Les Filles - ‬4 min walk
  • ‪The Central Pantry - ‬5 min walk

About this property

The Chapter Hotels - Lancaster Gate

Hotel with a restaurant, steps from Kensington Gardens
There's a restaurant on site. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and concierge services are also featured at The Chapter Hotels - Lancaster Gate.

This 4-star London hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 6 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Dining venue
The Chapter Hotels - Lancaster Gate offers 46 air-conditioned accommodations with a safe and complimentary bathrobes. LCD televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Exterior
Rove Hotel London Paddington
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
  • Soundproof rooms
3.9 out of 5, Good, 460 reviews
The price is NZ$253
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 10 for children
  • A restaurant

Family friendly

  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 6 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 1:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
The credit card used to book the reservation must be presented by the cardholder at check-in, while all guests must show an official form of photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 14.95 for adults and from GBP 10 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Guards Hotel
Guards Hotel London
Hotel Guards
Hotel Guards London
Hotel London Guards
London Guards
London Guards Hotel
Guard Hotel London
Arbor Hyde Park Hotel
Arbor Hyde Park London
Arbor Hyde Park
Arbor Hyde Park Hotel London, England
Signature Townhouse Hyde Park Hotel London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Hotel Signature Townhouse Hyde Park London
London Signature Townhouse Hyde Park Hotel
Hotel Signature Townhouse Hyde Park
Arbor Hyde Park
London Guards Hotel
Signature Hyde Park London
Signature Hyde Park London
Signature Townhouse Hyde Park Hotel
Signature Townhouse Hyde Park London
Signature Townhouse Hyde Park Hotel London

Frequently asked questions

What is the cancellation policy at The Chapter Hotels - Lancaster Gate?

The Chapter Hotels - Lancaster Gate offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Chapter Hotels - Lancaster Gate?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Lancaster Gate on 4 Jan 2026 start from NZ$185.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does The Chapter Hotels - Lancaster Gate serve breakfast?

Yeah, buffet breakfast is offered weekdays between 7:00 AM and 10:30 AM and weekends from 8:00 AM to 11:00 AM.

Is there a free airport shuttle available at The Chapter Hotels - Lancaster Gate?

No, The Chapter Hotels - Lancaster Gate does not offer an airport shuttle service.

Is there a bar or restaurant at The Chapter Hotels - Lancaster Gate?

Yep, you can grab a meal at The Chapter Hotels - Lancaster Gate's onsite restaurant.

What time are check-in & check-out at The Chapter Hotels - Lancaster Gate?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Chapter Hotels - Lancaster Gate?

No, pets are not allowed.

The Chapter Hotels - Lancaster Gate Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 222 out of 825 reviews
Rating 8 - Good. 336 out of 825 reviews
Rating 6 - Okay. 173 out of 825 reviews
Rating 4 - Poor. 54 out of 825 reviews
Rating 2 - Terrible. 40 out of 825 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was quiet. close o hopping and buses. breakfast
Stayed 4 nights in Sep 2025

4/10 Poor

Noamane, Hammamet

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were the very poor quality , old fourniture and carpet no champoo , The service was very poor, too much spent for such bad place
Stayed 8 nights in Aug 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service
Great location, friendly staff and comfortable rooms. Some of the room fittings and decor were a bit tired but otherwise we had a lovely stay.
Stayed 2 nights in Aug 2025

8/10 Good

ANTHONY, CHICAGO

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds nice space in executive room - very affordable for the area. Only complaint is that television did not work.
Stayed 1 night in Aug 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Away

Great location! Easy walking distance to Hyde Park. Lovely Decor & neighborhood surrounding. Smooth check in & staff all very nice and friendly.
Stayed 1 night in Aug 2025

6/10 Okay

Jamie

Stayed 1 night in Jul 2025

2/10 Terrible

Muhammed

Travelled with partner
Reception never answers the phone. Slow and poor service. AC on highest setting doesnt even work. Staff not that welcoming. Room's arent that clean and not in great condition
Stayed 2 nights in Aug 2025

10/10 Excellent

Emmanuel Olatokunbo

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Jun 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in a lovely quiet area, close to Kensington Gardens. Nice staff, pleasant room
Stayed 2 nights in Jul 2025

10/10 Excellent

Nasser

Stayed 3 nights in Jul 2025

8/10 Good

Rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Apart from the delay in getting in my room due to air conditioning faults it was an ok stay very close to where I was visiting a few minor problems but nothing major to be fair was expecting a bit more because of its location and price but overall not to bad
Stayed 1 night in Jul 2025

4/10 Poor

Shelley

Disliked: Cleanliness, amenities, property conditions & facilities
Whilst the staff attempted to help me, my complaints were not resolved- a 10% discount given as consolation. Taps rusted, no functioning bath plug, soap holder hanging off wall( this was fixed), shower screen swung off and fell into my hands- solution was to remove it- this just meant water everywhere in bathroom. Bath also scratched and chipped. Bedside tables very worn and scratched. All in all- not worth the money
Stayed 2 nights in Jul 2025

10/10 Excellent

Andrea

Stayed 1 night in Jul 2025

10/10 Excellent

Kasie

Stayed 4 nights in Jun 2025

6/10 Okay

Amanda

Business traveller
Disliked: Staff & service, property conditions & facilities

Nothing "signature" in this tired, sub-par hotel

The hotel cost was just under £200 per night. While I know London is expensive there is a minimum standard for hotels, especially in this price range. I aim to write balanced reviews and always sure to raise concerns (if any, which I rarely do) directly with the hotel, before I review. The hotel is sub-average. I was on business mid-June 2025 on two of the hottest days of the year. The aircon went from ice cold on arrival, but within a couple of hours changed to a tepid humidity that would not cool at all. For a 2 night stay I at least expected water to be available in the room - 1 small bottle on my first day was not replenished. The room was not made up or refreshed but, oddly, the bin in the room was emptied so the absence of other housekeeping seemed unusual. I asked the receptionist for water or any cool drinks to buy at the hotel and was abruptly told I would have to walk 15 minutes to the nearest shop to buy some. It was already 8pm and I'd just trekked 30 mins in the sweltering heat to get to the hotel. On day 2 brought my own water. Breakfast was offered for a fee (around £15), and started around 8am - much later than most hotels and too late for anyone on business needing to get to morning meetings. On checkout I raised above concerns. The receptionist apologised for the inconvenience and after moment's pause said I should have asked because it's not Hotel policy to refresh rooms during a stay. This is sub-standard for £200/night . Travelodge would do better!
Stayed 2 nights in Jun 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Alberto

Disliked: Cleanliness, staff & service, property conditions & facilities
I give the hotel a "G" for Ghetto! The first night, there was bedbugs on the bed, the refrigerator didn't work and the bedroom sink was plugged up! They put me in another room and also the refrigerator didn't work and the bathroom sink was plugged up! They gave me another room and the refrigerator didn't work and the sink was plugged up! Then they put me in another room and the sink was plugged up, the heated towel rack was was set all the way on high with the knob missing! Also the fan in the bathroom didn't work! This is the fourth room! They got the maintenance person and I try to explain the problem with the sink, towel rack, and bathroom fan. He cleaned the bathroom sink trap but cause a water leak and he end up putting a small bucket on the floor to catch the water. He can't fix the bathroom fan and he use a needle-nose pliers to adjust the heat on the towel rack because he couldn't find a knob for it! I shouldn't come to any hotel and tell them to fix this, this and this! The room should be maintenance free before you have any guests! There is no communication between the room cleaners, staff and maintenance personal! They don't know how to operate a hotel! ALL OF YOU ARE IN THE WRONG PROFESSION! YOU ALL MISSED YOUR CALLING!
Stayed 14 nights in Jun 2025

10/10 Excellent

Chen

Stayed 2 nights in Jun 2025

10/10 Excellent

Jon

Liked: Staff & service, property conditions & facilities
Great
Stayed 1 night in May 2025

6/10 Okay

Jordan

Liked: Property conditions & facilities
.
Stayed 1 night in May 2025

10/10 Excellent

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Delia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and welcoming staff, nice spatious room, clean, very good location! I will definitely come back
Stayed 2 nights in May 2025

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

8/10 Good

Olabode

Liked: Cleanliness, staff & service, property conditions & facilities
Staff services
Stayed 1 night in Apr 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025