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The Chapter Hotels - Hyde Park

2.0 star property
Hotel with a 24-hour front desk, 3-minute walk to Kensington Gardens

Photo gallery for The Chapter Hotels - Hyde Park

Premium Studio, Ensuite (Group)
Miscellaneous
Miscellaneous
Interior
Premium Studio, Ensuite (Group)

Reviews

5.4 out of 10

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is NZ$157
includes taxes & fees
13 Jan - 14 Jan 2026

Explore the area

View map
23 Inverness Terrace, London, England, W2 3JR
  • Place, Queensway
    ‪1 min walk‬
  • Place, Kensington Gardens
    ‪3 min walk‬
  • Place, Hyde Park
    ‪13 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪36 min drive‬

Room options

Basic Double Room, Ensuite

Highlights

Heating
Hairdryer
Private bathroom
Electric kettle
Digital channels
Iron/ironing board
Daily housekeeping
  • 8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Studio, Ensuite (Twin)

Premium Studio, Ensuite (Twin)

Premium Studio, Ensuite (Twin)

Highlights

Heating
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Digital channels
Iron/ironing board
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Studio, Ensuite (Quad)

Premium Studio, Ensuite (Quad)

Premium Studio, Ensuite (Quad)

Highlights

Heating
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
Desk
  • 8 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Studio, Ensuite (Group)

Premium Studio, Ensuite (Group)

Premium Studio, Ensuite (Group)

Highlights

Separate dining area
Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds and 4 Twin Beds

View all photos for Premium Single Room, Ensuite

Premium Single Room, Ensuite

Premium Single Room, Ensuite

Highlights

Heating
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
Iron/ironing board
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Studio, Private Bathroom (Family Quad)

Premium Studio, Private Bathroom (Family Quad)

Premium Studio, Private Bathroom (Family Quad)

Highlights

Heating
Hairdryer
Private bathroom
Oven
Coffee/tea maker
Electric kettle
Digital channels
Iron/ironing board
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Premium Triple Room, Private Bathroom

Premium Triple Room, Private Bathroom

Premium Triple Room, Private Bathroom

Highlights

Heating
Fan
Hairdryer
Private bathroom
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 7 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Studio, Private Bathroom (family triple)

Premium Studio, Private Bathroom (family triple)

Premium Studio, Private Bathroom (family triple)

Highlights

Heating
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 4 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Premium Double Room, Ensuite

Premium Double Room, Ensuite

Premium Double Room, Ensuite

Highlights

Heating
Flat-screen TV
Separate bedroom
Hairdryer
Private bathroom
Coffee/tea maker
Iron/ironing board
Daily housekeeping
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

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About the area

London

At The Chapter Hotels - Hyde Park you'll be within just a 5-minute stroll of Kensington Gardens and within 15 minutes of Hyde Park. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas and a 24-hour front desk. .Attractions within a 15-minute walk of this London City Centre hotel include Kensington High Street and Kensington Palace.

What's nearby

  • Queensway - 1 min walk - 0.1 km
  • Westbourne Grove - 2 min walk - 0.2 km
  • Kensington Gardens - 3 min walk - 0.3 km
  • Kensington Palace - 11 min walk - 0.9 km
  • Hyde Park - 13 min walk - 1.2 km

Getting around

  • Bayswater Underground Station - 2 min walk
  • London (QQP-Paddington Train Station) - 15 min walk
  • London (LCY-London City) - 66 min drive

Restaurants

  • ‪Blank Street Coffee - ‬3 min walk
  • ‪Starbucks - ‬3 min walk
  • ‪MEATliquor - ‬3 min walk
  • ‪Bella Italia - ‬3 min walk
  • ‪Taza Kebab House - ‬3 min walk

About this property

The Chapter Hotels - Hyde Park

Hotel with a 24-hour front desk, 3-minute walk to Kensington Gardens
WiFi is free in public spaces.

This London hotel is smoke free.

  • 19 guestrooms or units
  • Front desk (24 hours)
  • No smoking on site
The Chapter Hotels - Hyde Park offers 19 accommodations with a hairdryer and free toiletries. This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Bathrooms include a shower. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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The Chapter - Leisure Inn Hotel
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
3.4 out of 5, 156 reviews
The price is NZ$155
includes taxes & fees
5 Jan - 6 Jan 2026
The Chapter - Leisure Inn Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Accessibility

  • No lift

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

Property Registration Number 13629851

Property is also known as

The Chapter Hotels Hyde Park
The Chapter Hotels - Hyde Park Hotel
The Chapter Hotels - Hyde Park London
The Chapter Hotels - Hyde Park Hotel London

Frequently asked questions

Is there a free airport shuttle available at The Chapter Hotels - Hyde Park?

No, The Chapter Hotels - Hyde Park does not offer an airport shuttle service.

How much does it cost to stay at The Chapter Hotels - Hyde Park?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at The Chapter Hotels - Hyde Park on 13 Jan 2026 start from NZ$156.68, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time are check-in & check-out at The Chapter Hotels - Hyde Park?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at The Chapter Hotels - Hyde Park?

No, pets are not allowed.

The Chapter Hotels - Hyde Park Reviews

Reviews

5.4
Rating 10 - Excellent. 3 out of 37 reviews
Rating 8 - Good. 10 out of 37 reviews
Rating 6 - Okay. 6 out of 37 reviews
Rating 4 - Poor. 7 out of 37 reviews
Rating 2 - Terrible. 11 out of 37 reviews

5.6/10

Cleanliness

6.0/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

8/10 Good

Annabelle

Stayed 1 night in Jul 2025

6/10 Okay

Marco Sergio

Travelled with partner
Liked: Staff & service
Easy to Queens Station, close to buckingham palace Need to check your drains in room 40. Shower does not drain very quick.
Stayed 3 nights in Jul 2025

2/10 Terrible

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointing!

Arrived and was greeted by piles of dirty linen on the floor that we had to step over. Man (staff) wondering around with blood on tee-shirt and bandaged arm. No towels in room. Bathroom so small you couldn’t sit on the toilet with the door closed. Shower door didn’t close.
Stayed 1 night in Jul 2025

6/10 Okay

David

Travelled with family
Disliked: Cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Victoria M

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

2/10 Terrible

Dan

Business traveller, Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Very poor hospitality and dirty/bloody sheets. Violation of privacy from cleaning staff. Lack of awareness and care by staff overall.
Stayed 3 nights in Jun 2025

4/10 Poor

Jayde

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very hot, small and cramped and sink tap didnt work, needs updating and aircon. Very good location and close to tube
Stayed 3 nights in Jun 2025

2/10 Terrible

Dax

Travelled with family
Disliked: Amenities
The location is excellent and close to the Bayswater tube but that’s all. To start the suite that they advertise is a mess. As soon i finished the check in they informed me that the stove was not working, then they told me since there is no A/C to use a fan. There was no fan and they got me a fan the night before we were leaving and we stayed four nights. Since there is no elevator the minimum they could do was to help get the luggage upstairs and not just stand looking how i managed to bring 3 suitcases upstairs since we were a party of five. I wished i could say that’s it but the worst part was that someone from the cleaning crew went through my personal belongings. Nothing was stolen but it felt like I was robbed. In other words i would never stay at this place ever again. They have a long way to learn about customer service. Appliances dont work or are invisible. Thanks
Stayed 4 nights in Jun 2025

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service

Great

This was just perfect for what we needed. The only draw back was the heat of the room and the fact there was no milk despite a kettle/tea/coffee etc
Stayed 1 night in Jun 2025

2/10 Terrible

Diana P

Stayed 1 night in Jun 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service
No AC and my room faced west, so very hot, even with fan going and windows open (no screens, but happily no bugs). No chair, though there was room. Very clean, which was lovely. No sheet and the duvet was too warm (obviously). No bedside table (I upended a wastebasket to set my travel clock etc.). Friend's room had bathroom fan running constantly. BUT good neighborhood, comfortable beds, friendly and helpful staff.
Stayed 1 night in Jun 2025

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the room overall, The bathroom smelled bad, so could have used an air freshener. Also they should provide a hand towel not just body towels. I love that they had an iron, ironing board, hot pot, dishes, refrigerator, stove, all great. Complimentary tea bags and sugar would be a nice touch! The front desk people were nice. Also more than one room key would help for when your party goes out separately. An elevator would be great. Walking up 4 flights of stairs with heavy suitcases is a challenge.
I liked how they put the towels like a bow at the end of the bed.
Stayed 3 nights in Jun 2025

8/10 Good

Sion

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Friendly place

Room rather small, but otherwise great service.
Stayed 1 night in May 2025

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible place I arrived early they let me keep my bags in office until check in when I arrived back for my check in everything was wrong they put me in a room in the basement with 3 beds and a separate washroom it was disgusting stains all over the carpet, doors walls ect possible blood. The beds were dirty with hairs all over them and stains bathroom was no cleaner. I original booked a double room suite. I refused to stay there was no one on site I had to wait for someone to come to the hotel to explain my frustration. They then told me to wait outside And I was later transfers to another hotel down the street which they manage. The conditions over there were much better but over all my stay was not very pleasant due to all of the run around. Would not recommend staying here.
Stayed 1 night in May 2025

8/10 Good

Alejandro

Stayed 1 night in Apr 2025

4/10 Poor

Imane

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
the room was not cleaned well. The towels in the room had stains on them. We had to ask for another one. There were cockroaches in the bathroom and one time above our bed.
Stayed 3 nights in Sep 2025

2/10 Terrible

Fredric

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mala experiencia

La verdad q el hotel está lejos de lo q muestra en sus fotos, las habitaciones sucias, las sábanas reutilizadas y sin servicio de limpieza. Su localización está bien, pero hay hoteles mucho mejores por precios similares alrededor. No lo recomendamos
Stayed 2 nights in Jul 2025

2/10 Terrible

ELENA

Travelled with family
La estancia fue francamente desagradable. Un hotel sin ascensores, sin aire acondicionado con un ventilador que en lugar de estar dirigido hacia la cama estaba dirigido hacia la pared. Muy sucia la habitación me quejé e igual no la limpiaron
Stayed 2 nights in Jul 2025

6/10 Okay

Karina

Travelled with group
Liked: Cleanliness
The location of the hotel is very convenient and close to two tube stations. Also, it’s very quiet at night and the room was pretty big and clean. However there are certain points which bothered us at our stay. We arrived at the hotel late (2:30am) since our flight arrived at night. There was no information on advance how the check in procedure would be like. So, we rang the bell and no one answered for at least 10 minutes. Fortunately, staff arrived later, but we were worried to not being able to access to our room and wished we would have gotten some information. Second, the water pressure in the shower was very low which was a problem when showering. Also, the WiFi didn’t work at all. Overall there are some points to improve, but we had a pleasantly stay.
Stayed 3 nights in Jul 2025

4/10 Poor

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gammelt og slidt hotel - hold dig væk.

Virkelig et slidt hotel. Man troede man var fuld når man gik op af trapperne da det hele var så skævt. Vi boede helt øverst og der var ulidelig varmt, selv med åbne vinduer. Vinduerne var slidte og kunne ikke åbnes rigtigt. Gulvet var slidt og gav sig når man gik på det. Døren til badeværelset kunne ikke lukkes. Der manglede en flise, gulvet var revnet, beslidt og der var skimmel på loftet. Det lille the køkken virkede vandet ikke og der var ikke service til 4 personer. Stolene var knækket i ryggen. Der lå døde duer når man kiggede ud af vinduet. Der var ikke gjort ordentligt rent, der var beskidt på gulvet og væggene. Sengetøjet og håndklæderne var dog rene hvilket gjorde man turde sove der. Her kommer vi i hvert fald ikke igen, og kan absolut ikke anbefales.
Stayed 3 nights in Jun 2025

10/10 Excellent

roberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, ubicación excelente.
Stayed 3 nights in Jun 2025

2/10 Terrible

Leonardo

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Péssimo!

Nossa realmente tomamos um susto com o local! Quarto pequeno, apertado, sujo, banheiro horrível com chuveiro estragado, sem elevador etc! Agendamos para 4 noites pela localização mas chegando lá deixamos o local mesmo não tendo reembolso pois era impossível ficar lá
Stayed 4 nights in May 2025

8/10 Good

Fredrik

Travelled with family
Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in May 2025