4/10 Poor
Suji
2 Jan 2026
Liked: Cleanliness, property conditions & facilities
Stayed here for 6 nights. I had thought I booked the room with breakfast, but it apparently wasn't part of the package I asked Expedia to contact the hotel, but they were unsuccessful in making contact. At the end, it worked out since the Gate offers kitchenettes in each room. I just hope I didn't overpay for the room.
The start wasn't great, however, when the room was out of conditioner and short of towels on the first night. I contacted the AI Concierge, which was not the most convenient way, but the only way you can communicate with any employee is to talk to the AI by phone. I had asked twice by AI and the third time in person downstairs. The housekeeper came the next day with these items. The hotel is great if you don't have many requests or needs, but if you do, it may be difficult to get a hold of someone.
Pros:
-Great location to commute into central London. Nearby multiple Underground and bus stops
-Grocery stores close by
-Comfortable beds and black out curtains
Cons:
-Difficult to reach staff or management to address concerns if they arise
-Chromecast didn't work in room, but we didn't bother to contact AI concierge
-The Gate had certain time slots designated for breakfast by which floor you are on, which isn't ideal if you are on a schedule. For example, floors 16-20 assigned to go to breakfast at 9:45-10:15am.
-They advertise a "5th-floor lounge features a modern self-pouring wine stage" but this was not seen
Suji
Stayed 6 nights in Dec 2025
