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The New London Carlton Hotel & Service Apartments

3.0 star property

Photo gallery for The New London Carlton Hotel & Service Apartments

Front of property
Studio
Breakfast area
Executive Apartment, 3 Bedrooms | Private kitchen
Studio | Bathroom

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Parking available
  • Business services
  • Bar
  • Laundry room

Explore the area

View map
120 Maida Vale, London, England, W9 1QA
  • Place, Abbey Road Studios
    ‪12 min walk‬
  • Place, Lord's Cricket Ground
    ‪18 min walk‬
  • Place, Regent's Park
    ‪6 min drive‬
  • Airport, London (LHR-Heathrow)
    ‪66 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • City view
  • 13 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • City view
  • 15 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Luxury Double Room

Luxury Double Room

Luxury Double Room

  • City view
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Junior Suite

In-room safe, iron/ironing board, free WiFi, bed sheets

Junior Suite

  • City view
  • 24 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Family Room

Family Room

Family Room

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio

Studio

Studio

  • City view
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Apartment, 1 Bedroom

View from room

Apartment, 1 Bedroom

  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | View from room

Apartment, 2 Bedrooms

  • City view
  • 50 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Single Beds and 1 Double Sofa Bed OR 1 Queen Bed
  • Free Wi-Fi

View all photos for Luxury Twin Room

Luxury Twin Room

Luxury Twin Room

  • City view
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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  • Free Wi-Fi
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The price is NZ$320
includes taxes & fees
14 June - 15 June
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About the area

London

The New London Carlton Hotel & Service Apartments puts you in the centre of London, 3.2 km (2 mi) from Hyde Park and 3.3 km (2.1 mi) from Marble Arch. Highlights at this hotel include a restaurant and in-room free WiFi. .At the hotel's own lounge bar, you can stop for a drink. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and coffee/tea in a common area. There's also self parking, along with the convenience of an airport shuttle. .Attractions within a 30-minute walk of this 3-property class City of Westminster hotel include Lord's Cricket Ground and Regent's Park.

What's nearby

  • Abbey Road Studios - 12 min walk - 1.0 km
  • Abbey Road Crossing - 14 min walk - 1.2 km
  • Lord's Cricket Ground - 18 min walk - 1.6 km
  • Primrose Hill - 5 min drive - 2.0 km
  • Regent's Park - 6 min drive - 2.0 km

Getting around

  • Kilburn High Road Overground Station - 6 min walk
  • Brondesbury Station - 19 min walk
  • Heathrow Airport (LHR) - 51 min drive

Restaurants

  • ‪Kish Restaurant - ‬2 min walk
  • ‪Morso Abbey Road - ‬7 min walk
  • ‪The Elgin - ‬7 min walk
  • ‪Vera’s - ‬8 min walk
  • ‪The Clifton NW8 - ‬5 min walk

About this property

The New London Carlton Hotel & Service Apartments

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at The New London Carlton Hotel & Service Apartments. Parking is available for a fee.

This 3-star London hotel is smoke free.

  • 1 building
  • 25 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
The New London Carlton Hotel & Service Apartments offers 25 accommodations with a safe and coffee/tea makers. Flat-screen televisions come with digital channels.

Bathrooms include complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (GBP 20 per day; includes in/out privileges)
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: GBP 40

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: GBP 48 per person (one-way)
  • Self-parking fee: GBP 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 40 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

New Carlton Hotel & Service Apartments
New London Carlton Hotel & Service Apartments
New London Carlton Service
New London Carlton Hotel Service Apartments
New Carlton Hotel Service Apartments
The New London Carlton Hotel Service Apartments
Carlton Service Apartments
The New London Carlton Hotel & Service Apartments Hotel
The New London Carlton Hotel & Service Apartments London
The New London Carlton Hotel & Service Apartments Hotel London

Frequently asked questions

What is the cancellation policy at The New London Carlton Hotel & Service Apartments?

The New London Carlton Hotel & Service Apartments offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The New London Carlton Hotel & Service Apartments?

Yep, The New London Carlton Hotel & Service Apartments has a self car park with in/out privileges for GBP 20 per day. A self car park is also available, for a fee.

Is there a free airport shuttle available at The New London Carlton Hotel & Service Apartments?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at The New London Carlton Hotel & Service Apartments?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The New London Carlton Hotel & Service Apartments?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at The New London Carlton Hotel & Service Apartments?

No, pets are not allowed.

The New London Carlton Hotel & Service Apartments Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 55 out of 305 reviews
Rating 8 - Good. 127 out of 305 reviews
Rating 6 - Okay. 73 out of 305 reviews
Rating 4 - Poor. 31 out of 305 reviews
Rating 2 - Terrible. 19 out of 305 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Andrew

Liked: Room comfort
Unfortunately I had to cut my stay short because of the dreaded virus . Room was great
Stayed 2 nights in Mar 2020
Verified

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nine

Always good
Stayed 1 night in Mar 2020
Verified

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great!!

Great staff, comfy and affordable
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Vanessa and Sherwyn

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Great stay, but not happy with luggage collection

We are happy with the stay, We are very disappointed that luggage store is advertised, but every Friday when collecting, I am made to feel that I am inconveniencing the lady who is sitting at the reception, just by the comments that were made by her. I hope next Friday I will be met by a more friendly manner.
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was wonderful
Stayed 2 nights in Feb 2020
Verified

8/10 Good

Mireille

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appatement confortable

Petit Appartement pas rescent mais confortable et bien chauffé, menage et serviette change régulièrement, necessaire pour vaisselle et petit panier de sucre café et thé à notre disposition, parking et arrêt de bus, tres pratique devant l hôtel.Quartier de kilburn à cote avec superette banques restaurants et commerces. Pub tres sympas et accueillant The queens arms pres de l hotel . Tres bon sejour â Londre â refaire
Stayed 7 nights in Feb 2020
Verified

6/10 Okay

Naheed Atiq

Disliked: Cleanliness, staff & service

7 day stay

Comfortable room with kitchen but very run down Carpet is filthy and probably never cleaned. Only dirty chair to sit, so I used a towel over it. There is no desk, only a highly side board, so couldn’t write sitting on the chair. No breakfast available to buy even though a full restaurant is advertised in the hotels.com listing. Staff not party friendly. I understand the hotel is shutting down soon - about time!.
Stayed 6 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Es gab kein warmes Wasser zum duschen !!...........................................
Stayed 1 night in Feb 2020
Verified

10/10 Excellent

Claus Damsgaard Nielsen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastisk ophold med god beliggenhed , tæt på undergrund, og velegnet til familier
Stayed 5 nights in Feb 2020
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The hotel was good enough for a one night stay over. The glass shower door in our bathroom was not closing properly, resulting in some flooding in the bathroom. The kitchen was also down. Other than that, the room was clean and warm. The hotel is also accessible via the Underground.
Stayed 1 night in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Missed Opportunity

This hotel could be a little gold mine! In the heart of Maida Vale and near some nice restaurants and the tube etc. You can be in the West End in 15 minutes It is a such a shame it is so run down and needs so much work.Our room was ok but not very clean and poorly equipped. There was a kitchen but nothing in there to make it functional, not enough cups or glasses, cutlery etc. The bed and towels were clean and beds comfy, but the whole place needs a refurb, the shower was mouldy and the walls and carpets marked. Most annoying was that the curtains didn't fit the windows! There is no public area to the hotel - no bar or restaurant or even a toilet available so don't plan to do anything but sleep there. The hotel is quite a noisy building - we could hear other toilets being flushed, the lift and people talking. Staff were pleasant and parking is secure, if not on the expensive side for this part of London. If you managed to pay about £40- 50 per night for a room it would be a fair price, I have stayed in better Premier Inns and Travelodges.
Stayed 1 night in Dec 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr guter Service und Sauberkeit. Zimmer wurden jeden Tag frisch gemacht.
Stayed 4 nights in Dec 2019
Verified

2/10 Terrible

Inger Margrethe

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Det var skidt

Hotellet er meget nedslidt. Det regnede ned fra ventilationen på badeværelset. Toiletsædet og toiletrulleholder sad løst. Bruseren virkede dårligt, da det var svært at regulere vand/varme I bruser. Der var lovet føntørrer - den var der ikke. Gulvet i værelset var løst og meget ujævnt. Hotellet er uden hygge. Ingen grønne planter eller andet udstyr, så man fik lyst at opholde sig på værelset eller i fællesarealer. Toiletfaciliteter i fællesarealer ved reception var der ikke. Man skulle udenfor og gå et stykke hen over gården . På websiden stod der at man kunne få morgenmad (som var årsagen til vores valg) det var der så heller ikke. Udenfor var der ikke noget, som man fik fornemmelse af venlighed og imødekommenhed.Dette hotel får ikke mit besøg igen
Stayed 3 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Location was great for me. Staff are very helpful and friendly.
Stayed 2 nights in Nov 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Unterkunft weißt Schimmelbefall in allen Zimmer und im Besondere im Bad auf. Alle Zimmer haben Feuchtigkeitsschäden und die Unterkunft war nicht gereinigt. Die Mitarbeiterin der Unterkunft hat uns angelogen und behauptet, dass Apartment sei gereinigt worden. Der Zustand des Apartments ist unglaublich, so etwas haben wir nur in Dokumentationen im Fernsehen bisher gesehen. Das EXPEDIA dieses anbietet ist uns unerklärlich, weißt aber auf eine entsprechend auf Profit ausgerichtete Firmenpolitik hin.
Stayed 4 nights in Nov 2019
Verified

8/10 Good

Loran

Liked: Cleanliness, staff & service, property conditions & facilities
Un peu bruyant et matériel vieillissant Bien situé, personnel agréable
Stayed 2 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
These apartment unit fit 5 people comfortably but some of the items were not working. For example, the refrigerator and microwave. It is a little out dated and the sheets were stained. The person that checked me in was a not as friendly. Overall the location is great. We walked to a few restaurants, bar, store and starbucks. It was doable for one night.
Stayed 1 night in Oct 2019
Verified

8/10 Good

Umaru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very warm cordial staff. Clean rooms, clean sheets, quiet and serene environment.
Stayed 4 nights in Oct 2019
Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
The staff was very helpful specially the receptionist called “Youssif” Location of the hotel was okay, a little bit far from center but its good Phone was out of service so couldn’t call reception Not all sockets were functioning for charging the phone or turning on the hair dryer Price expensive for what they have BUT clean and nice hotel overall, I would recommend it when prices are a little bit lesser
Stayed 3 nights in Sep 2019
Verified

6/10 Okay

Simon

Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
We noticed a lot of grime in the bathroom and kitchen area, we had to clean this ourselves as we had 2 young children with us. Because of this we decided not to eat breakfast there that we pre paid for. They have me £20 off the £30 parking charge. But felt they could of gone a bit further. The staff were understanding, but there was no one of authority around to discuss this with.
Stayed 1 night in Jul 2019
Verified

4/10 Poor

Haavard

Disliked: Cleanliness, property conditions & facilities, room comfort

Really, really bad hotel. Stay away from this.

I would strongly recommend not to book at this hotel. I made the mistake of paying in advance for four nights; if we could, we would have left immediately and found an other hotel. The hotel is in really bad shape, and the breakfast was terrible. The first night my two daughters and I had to share a bed because the extra bed we had was impossible to sleep in. There was no air condition and it was very warm, and we had almost no sleep at all that night. I should add that most of the employees were polite and friendly. I think they understood that we were extremely dissatisfied.
Stayed 4 nights in Jul 2019
Verified

4/10 Poor

Charlie

Disliked: Cleanliness, amenities, property conditions & facilities
The room was extremely dated; the bed base looked like it had be reclaimed from a flood due to water marks all along the base rising approx 10 inches; there were hairs in the bed when I lifted the duvet cover as well as on the floor in the bathroom. It really needs updating and renovating, very tired ... nothing new about it as the name suggests! The breakfast options were extremely limited and there was no alternative milk other than diary. The staff however were attentive and amenable and whilst they were unable to sort things out on the day, were courteous.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Fia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the room was small, it was well equipped. The staff were very pleasant.
Stayed 1 night in Jul 2019
Verified

8/10 Good

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Prisvärt boende för familjen

Bra och prisvärt boende i London. Busshållplats alldeles utanför med buss till t.ex. Oxford Street. Några hundra meter till tunnelbana. Vi hade rum mot gatan och stördes till en början av trafikbullret.
Stayed 3 nights in Jun 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
They overbooked and upon arrival at 1130pm had no room for us leaving us stranded in London. A huge compensation request follows.
Stayed 1 night in Jun 2019

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