Freetobook - accommodation in Londonderry

Pros: The woman who helped us gather our keys after 6 hours of traveling. Breakfast was pretty good and varied. Lots of protein and carb options plus fresh pancakes. Location is central and Tesco’s is nearby. Daily housekeeping. Hard to find that in most hotels these days. Spacious rooms and excellent blackout curtains. Cons: Asked every time we went to the front desk if we were checking out. That got tiring. We were there for 3 nights but everyone kept thinking we were only staying for one. I don’t expect them to remember the details of all the guests but it got to the point where the key cards stopped working because they assumed we checked out. Staff a bit hit or miss. Some were lovely, some kept us waiting for ages but didn’t apologize or preferred to chat with other staff. I’ve been to hundreds of hotels. Basic hospitality is about the customer in front of you and dealing with the situation then and there. Room could’ve used a safe, mini fridge and/or a microwave for the space. Carpets and curtains in room could use a good cleaning. Lots of mystery stains. No facial tissues or shampoo in the bathroom, which was unusual.

This was my 3rd stay at The City Hotel. It has always been perfect for location, staff and food. Unfortunately this time it was undergoing renovations and the place is a little dishevelled and dusty. But will return in the future when the work has been completed.

Welcoming staff in all areas. Room was excellent and for the price, great value.