6/10 Okay
Michael
Business traveller
10 Nov 2025
Liked: Cleanliness, amenities
Mixed feelings. I had a very pleasant room upgrade to a studio suite. It was extremely spacious, and the bed was very comfortable. The housekeeping was excellent and the room always clean. Breakfast was a little chaotic as they were obviously trying their best but clearly understaffed. When I checked out, I was presented with a very confusing bill, showing numerous individual charges that, when grouped together, totalled around $55 a night. When I broke down the small mandatory incidentals, I realised I had been charged nearly $100 for breakfast on the last day, which was a $22 avocado toast and a $4 drip coffee. All communication with the hotel has gone unanswered. It soured what was a mostly pleasant trip, as confidence is key. As should be the effort to correct a mistake when it’s spotted. I can handle chaotic breakfast service, but not being charged almost quadruple the cost of the food and drink.
Michael
Stayed 4 nights in Oct 2025
