See all properties
Save

El Encanto All Inclusive Resort at Hacienda Encantada

Photo gallery for El Encanto All Inclusive Resort at Hacienda Encantada

Private beach, sun-loungers, beach umbrellas, beach towels
Property video
5 restaurants, breakfast, dinner served; seafood
Couples treatment room(s), hot tub, steam room, body treatments
Poolside bar

Reviews

8.8 out of 10
Excellent

Popular amenities

  • On private beach
  • All-inclusive
  • Parking included
The current price is NZ$709
includes taxes & fees
17 May - 18 May

Explore the area

View map
Carr Transpeninsular KM 7.3 Suite A3, Cabo Del Sol, Cabo San Lucas, BCS, 23410
  • Place, Cabo del Sol Golf
    ‪7 min walk‬
  • Place, Medano Beach
    ‪9 min drive‬
  • Place, Marina Del Rey
    ‪15 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪45 min drive‬

Room options

View all photos for Studio, Garden View

Studio, Garden View

Studio, Garden View

8.6 out of 10
Excellent
(34 reviews)
  • Garden view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Studio, Ocean View

Studio, Ocean View

Studio, Ocean View

8.8 out of 10
Excellent
(23 reviews)
  • Ocean view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds
  • Free Wi-Fi

View all photos for Luxury Suite, Private Pool

Minibar, in-room safe, desk, iron/ironing board

Luxury Suite, Private Pool

9.4 out of 10
Exceptional
(11 reviews)
  • Ocean view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View

Premium Suite, 1 Bedroom, Ocean View

8.6 out of 10
Excellent
(4 reviews)
  • Ocean view
  • 102 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Premium Suite, 2 Bedrooms, Ocean View

Minibar, in-room safe, desk, iron/ironing board

Premium Suite, 2 Bedrooms, Ocean View

8.6 out of 10
Excellent
(14 reviews)
  • Ocean view
  • 125 sq m
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds
  • Free Wi-Fi

You may also like

Ad

Nobu Residences Los Cabos

Cabo San Lucas
  • Pool
  • Spa pool
  • Washing machine
  • Dryer
4.2 out of 5, Very good, 10 reviews
The price is NZ$2,314
includes taxes & fees
18 May - 19 May
Nobu Residences Los Cabos

About the area

Cabo San Lucas

An all-inclusive stay in Cabo San Lucas awaits you at El Encanto All Inclusive Resort at Hacienda Encantada. You'll be 1.5 km (0.9 mi) from Cabo del Sol Golf and 4.9 km (3 mi) from Medano Beach. Highlights at this beachfront property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The fine-dining restaurant, Los Riscos, serves seafood and is open for dinner. With 3 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and free kids' club. 452 square feet (42 square metres) of event facilities include a meeting room and conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a gym and a sauna. Free buffet breakfast is available daily between 7:00 AM and noon. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 15-minute drive of this 4-property class Cabo San Lucas property include Puerto Paraiso Mall and Luxury Avenue.

What's nearby

  • Cabo del Sol Golf - 7 min walk - 0.6 km
  • Medano Beach - 9 min drive - 5.8 km
  • Santa Maria Beach - 10 min drive - 8.1 km
  • Cabo San Lucas Bay - 11 min drive - 4.3 km
  • Marina Del Rey - 15 min drive - 11.9 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive

Restaurants

  • ‪Fresko - ‬8 min drive
  • ‪Sunset Da Mona Lisa - ‬12 min drive
  • ‪Lobby Bar - ‬7 min drive
  • ‪Pitahayas Restaurant - ‬7 min drive
  • ‪El Mexicano - ‬7 min drive

About this property

El Encanto All Inclusive Resort at Hacienda Encantada

El Encanto All Inclusive Resort at Hacienda Encantada is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the sandy beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At El Encanto All Inclusive Resort at Hacienda Encantada, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and outdoor tennis courts. Self parking is free.

This 4-star Cabo San Lucas property is smoke free.

  • 72 guestrooms or units
  • 5 dining venues
  • 3 bars by the pool
  • 3 bars or lounges
  • 452 sq ft of conference space
  • 42 sq. m of conference space
  • Built in 2016
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
El Encanto All Inclusive Resort at Hacienda Encantada offers 72 accommodations with minibars and a safe. Rooms open to balconies. A pillow menu is available. Flat-screen televisions come with premium satellite channels. Bathrooms include a shower, bathrobes, slippers and complimentary toiletries.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 8 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Aerial view
Hotel Riu Santa Fe - All Inclusive
El Medano Ejidal
  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 7,652 reviews
The price is NZ$392
includes taxes & fees
31 May - 1 June
Hotel Riu Santa Fe - All Inclusive

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 6 AM to 11 PM on request
  • Free secured, uncovered self parking on site
  • Secured, uncovered valet parking on site (USD 12 per day; includes in/out privileges)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 3 bars/lounges
  • 3 poolside bars
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Barolo
  • El Edén
  • La Trajinera
  • Las Marías
  • Los Riscos

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Mini golf
  • Optional golf privileges
  • Playground
  • Sauna
  • Stereo
  • Volleyball
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Cot (surcharge)
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 452 square feet of conference space
  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Picnic area
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Banquet hall
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Cot (surcharge)
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 10:00 AM

Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Encanto All Inclusive Resort at Hacienda Encantada

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are available for USD 10.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 120 per vehicle (maximum occupancy 6)
  • Valet parking fee: USD 12 per day (in/out privileges)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

El Encanto All Inclusive Resort Hacienda Encantada

El Encanto All Inclusive Hacienda Encantada Cabo San Lucas

El Encanto All Inclusive Hacienda Encantada

Encanto Inclusive Hacienda En

Frequently asked questions

What is the cancellation policy at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at El Encanto All Inclusive Resort at Hacienda Encantada?

As of 12 May 2026, prices found for a 1-night stay for 2 adults at El Encanto All Inclusive Resort at Hacienda Encantada on 17 May 2026 start from NZ$709, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, El Encanto All Inclusive Resort at Hacienda Encantada has a free self car park. Additionally there is secured uncovered valet parking with in/out privileges for USD 12 per day.

Are there any beaches close to El Encanto All Inclusive Resort at Hacienda Encantada?

The closest beach to El Encanto All Inclusive Resort at Hacienda Encantada is Medano Beach (4 km).

Is there a spa on site at El Encanto All Inclusive Resort at Hacienda Encantada?

Yep, there is an onsite spa at El Encanto All Inclusive Resort at Hacienda Encantada. It has a hot tub and a steam room. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does El Encanto All Inclusive Resort at Hacienda Encantada have a pool?

Yep, and guests love it! El Encanto All Inclusive Resort at Hacienda Encantada has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying with a drink from one of the bars. The pool is open 8:00 AM to 9:00 PM.

What luxury perks are available at El Encanto All Inclusive Resort at Hacienda Encantada?

El Encanto All Inclusive Resort at Hacienda Encantada features a private beach, 3 poolside bars and 3 outdoor pools.

What makes El Encanto All Inclusive Resort at Hacienda Encantada a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at El Encanto All Inclusive Resort at Hacienda Encantada.

Is El Encanto All Inclusive Resort at Hacienda Encantada family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as cots/infant beds in the guestrooms, it's no surprise that El Encanto All Inclusive Resort at Hacienda Encantada is a hit with families.

Does El Encanto All Inclusive Resort at Hacienda Encantada serve breakfast?

Yep, complimentary buffet breakfast is on offer daily between 7:00 AM and noon.

Is there a free airport shuttle available at El Encanto All Inclusive Resort at Hacienda Encantada?

No, but there's an airport shuttle that runs from 6 AM - 11 PM on request for a fee.

Is there a bar or restaurant at El Encanto All Inclusive Resort at Hacienda Encantada?

Relax with a coldie at the 3 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at El Encanto All Inclusive Resort at Hacienda Encantada?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at El Encanto All Inclusive Resort at Hacienda Encantada?

No, pets and service animals are not allowed.

Is there a golf course on site at El Encanto All Inclusive Resort at Hacienda Encantada?

There is a golf course next to El Encanto All Inclusive Resort at Hacienda Encantada.

El Encanto All Inclusive Resort at Hacienda Encantada Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 627 out of 1005 reviews
Rating 8 - Good. 190 out of 1005 reviews
Rating 6 - Okay. 97 out of 1005 reviews
Rating 4 - Poor. 48 out of 1005 reviews
Rating 2 - Terrible. 43 out of 1005 reviews

9.4/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, property conditions & facilities
Beautiful views, variety in restaurants, food is good
Stayed 4 nights in Feb 2026

10/10 Excellent

Susie

Liked: Cleanliness, amenities, property conditions & facilities
Such a great time!!!! Amazing views and pools! Shout out to Isabel for making sure the hubby and I were also good!!!
Stayed 3 nights in Feb 2026

6/10 Okay

Jennifer L

Travelled with group
Liked: Amenities, property conditions & facilities
The rooms need some attention, very dated but more concerning is the cleanliness. Really need a good deep clean with walls, light switches, flooring and counter surfaces being dirty. The grounds of resort are beautiful, food is great and staff is friendly!
Stayed 5 nights in Feb 2026

10/10 Excellent

Jessi

Stayed 7 nights in Jan 2026

10/10 Excellent

youngmi

Liked: Cleanliness, amenities, property conditions & facilities
It was fantastic staying in this hotel.
Stayed 7 nights in Jan 2026

4/10 Poor

Zenna

Travelled with partner
Disliked: Amenities
Staff support was BAD,got double charged at the spa which has mold in the women’s room. Second time we got the EXACT SAME ROOM WITH THE EXACT SAME ISSUES FROM 2 YEARS AGO! Our hot tub would not get hot, lights did not work, bathroom tub wouldn’t hold water as the plug is cocked into the drain with actual cocking.. we of course express our issue immediately as we checked immediately and again they did move us to another room that had no issues. We wanted to give the resort a second shot because 1 we go on vacation to relax and enjoy. 2 the resort has a upgrade option to visit the sistering resorts & enjoy them well as much as we love that aspect the staff and the service has completely ruined the resort for us. Finding out at check out we got double charged for the spa our concierge made us go to the spa to get the charge fixed and as it was a booking error by BRIAN who books the services (week day specials) by the pool the spa staff said we had to pay for his mistake and would only allow this one time for it to be accommodated back to the original price?!?! I have never experienced staff actually arguing with me over their mistake and alone wording things as if we are lucky this time. My husband did get food poising but of course that could be from anything anywhere but the options to dining was not as open as it was 2 years ago if you do not have a reservation you CAN NOT DINE THERE! So we had pool side snacks almost the entire time because we do enjoy not planning DO BETTER
Stayed 4 nights in Feb 2026

10/10 Excellent

María Catalina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great restaurants but AMAZING view s and pools
Stayed 5 nights in Jan 2026

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The most beautiful resort I have ever stayed at. Great staff, wonderful food, best views in cabo. We can't wait to come back.
Stayed 4 nights in Jan 2026

10/10 Excellent

Karen Marie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was amazing. Clean room and resort. Foid was mostly delicious.
Stayed 7 nights in Jan 2026

8/10 Good

Michaune

Liked: Cleanliness, staff & service, amenities
Overall stay was great. Beautiful location and views. Most of the restaurants were good. Our worst meal was at Los Riscos. Very bad cut of steak. Fake, powerful mesquite flavoring. The signing of a bill (even though it was all inclusive) for everything gets really old. All of the pools were gorgeous. The most upsetting thing to us was after going to the pool I went back to the room to nap. Room had been already been cleaned by housekeeper. Hubby stayed at the pool. I woke up to a knock and thought I was dreaming. All of a sudden the door opens and I yell "I'm sleeping". The voice said "do you need anything". I firmly said "no"! This happened twice during our stay that a non-housekeeper used their key to come into our room when they didn't get a response after knocking. I highly recommend that if you don't want someone in your room when there or not to use the "do not disturb" sign. I've also read that it is kid friendly, however, I would say the average age of the guests was easily 55. We saw one family with small kids during our 5 days there. Just something to keep in mind for young families and younger vacationers looking for more of a party scene. Overall, the property is very clean and pretty, but it is older. We had a hole in the wall in the bathroom and a few tiles missing in the shower. Free shuttle goes into town every 2 hours, which is a great perk.
Stayed 5 nights in Jan 2026

10/10 Excellent

Lana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was lovely with the ocean view and the chairs were great. The food was amazing
Stayed 7 nights in Jan 2026

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
An amazing all-inclusive that checked ALL the boxes! Beautiful resort grounds, nice spacious room, friendly and helpful staff, outstanding 5 star dining… Along with incredible views and sunsets. Easily the best all inclusive we have ever stayed at!
Stayed 9 nights in Jan 2026

10/10 Excellent

Tania Laureen, Kamloops

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
My husband and I visited El Encanto All Inclusive at Hacienda Encantada for the 2nd time in December 2025. We had the best time and definitely preferred 2 weeks over the way too short 1 week stay the 1st time around. The grounds are stunning and so well kept, and we really enjoyed walking all around exploring the hidden fountains and the church. Our room was clean and very comfortable, and we had the best sleeps because this Resort isn’t a party place, so noise wasn’t an issue during the night. And because we are Expedia Members, we were offered an ocean view room at no extra cost which made our trip that much more special. Our meals in all of the à la carte and pool restaurants were very good, but our favourite lunch spot was La Pergola. Some of the best sushi I’ve ever had and my husband really enjoyed their fish tacos. Everyday we were welcomed with huge smiles and greetings from Margarita and Denis. When not dining at an à la carte, we had lovely meals overlooking the ocean at Il Forno. Angel and Noe treated us exceptionally well whether we were just stopping in for a night cap or sitting down for a delicious dinner. Barolo, the Italian restaurant, was exceptional. The host, Gabriel, was always accommodating and made sure we had everything that we needed. Everyday we enjoyed the sun at El Patio. We always found the perfect spot on the sand, and bar none had the best service from Ingrid, Cesar, Omar, and Miguel. We hope to be back again in the near future!
Stayed 14 nights in Nov 2025

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great stay at a beautiful hotel. Amazing food and staff. Loved the rooftop pool
Stayed 9 nights in Jan 2026

4/10 Poor

Jessica

Travelled with partner
Disliked: Cleanliness
The grounds at Hacienda Encantada are beautiful, but unfortunately the facilities and service did not match the setting. Much of the property feels mismanaged and in disrepair. In our room, the towel rack fell off the wall when we hung a towel, and our porch lights never worked despite requesting maintenance. We purchased the premium all-inclusive wristbands and felt misled by what was included. The lobster tail and other “premium” meals were underwhelming and often subpar, and the additional amenities did not justify the cost. We also found one of our razors shattered in the shower. We can only assume this happened during cleaning, yet we were never notified, which was concerning. The pools were not heated and frequently quite cold. When we asked staff for help with various issues, we were repeatedly told it was their first day and they didn’t know how to assist us. One particularly frustrating moment was at breakfast, when we were told the espresso machine was broken—only to hear the same waitress taking espresso orders from another table 15 minutes later. We’ve stayed at Pueblo Bonita properties before and decided to try something new this trip. Unfortunately, we were disappointed and will not be returning. This list could easily be longer, but there is a character limit.
Stayed 4 nights in Jan 2026

6/10 Okay

Casey

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was kind of dated and could use some maintenance. The staff was super nice and friendly all over the resort. The resort is a lot of old people
Stayed 4 nights in Jan 2026

10/10 Excellent

Natalie Lauren

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families!! Property is so well kept
Stayed 7 nights in Jan 2026

8/10 Good

agnes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was quite dissapinted at first. This property does not have direct access to the beach which I've never seen for any all-inclusive resort which for me was a huge deal breaker and would never book it if I knew that. The second, the all-inclusive program is odd. When we were checking in, the lady told us that we only have standard all-inclusive and there's another all-inclusive so asked him if I want to upgrade for more money and asked if we wanted to upgrade. i have never seen anything like this before. All inclusive is all inclusive and felt deceived and didn't know what I was getting. Everything you eat there you get a billl fir and have to add tip. It's not like you could just walk into breakfast buffet and just leave, they give you a bill with prices (supposedly for the records) for everything, even when you're in the pool, i don't like that and again I've never seen anything like this before. We spoke with a couple other guests who had exactly the same impression. They also add some room charge which I didn't know about.. Also, this property is very spread out, so not really walkable. There are people who drive around in go-cards and drive you from place to place which is OK i guess ..On day 2, I kind of got used to the signing for everything we found our favorite spots to sit each day and we ended having a good time, so I guess it wasn't too bad, but will not choose this resort again. also, the coffee maker in my room was very old and very outdated.
Stayed 5 nights in Jan 2026

10/10 Excellent

Jillene Hope, Iron River

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff, amenities and the food was fabulous
Stayed 7 nights in Dec 2025

6/10 Okay

Richard

Stayed 7 nights in Jan 2026

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, property conditions & facilities
We’ve come here multiple times. The amenities are great and we really enjoy the breakfast buffet. Service for all inclusive members can be on the slower side, but we enjoy the variety and the shuttle to the marina. The rooms are clean and the staff is kind and helpful.
Stayed 6 nights in Dec 2025

8/10 Good

Richard

Stayed 6 nights in Dec 2025

8/10 Good

Rami, Lake forest

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful resort , very well maintained , staff was very friendly and helpful, a bit understaffed in some areas but the staff available did their absolute best. The food was above average, just make sure you inquire about what’s included in the all inclusive plan when you check in , as we were not informed room service was not included and ended up paying a hefty bill for one the the nights we got room service. In all I highly recommend the resort and would go back in the future.
Stayed 5 nights in Dec 2025

2/10 Terrible

Prashanth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: 1. Shuttle to marina every 2 hours. 2. Some(not all) waiters and chefs are kind and accommodating. 3. Beautiful views from resort. Cons: 1. Very limited options for all-inclusive 2. Language issues- Most of the waiters/waitresses/cleaners cannot speak or understand English 3. Old buildings, old small rooms, old elevators, low maintenance. Elevators took forever to work. 4. All inclusive does not include 24 hours food availability, or coffee availability, no food available after 10pm as the limited number of restaurants included in the all-inclusive plan are closed after 10pm. 5. Cleaning service is slow and random(repeated requests for cleaning, some days were just missed). 6. Basic toiletries like razor, tooth paster, tooth brush are not provided. You need to pay a ridiculous price to get them. 7. Only breakfast options for vegetarians were potatoes, beans, fruit, yogurts, and different types of bread/pastries. 8. They force you to use their paid(expensive $85 for taxi, $100 for shuttle for family of 4) transportation to airport by not allowing uber/lyft inside their resort. 9. All inclusive is a joke with no food after 10pm, extra payment for room service, no coffee in any restaurant during lunch time, literally no vegetarian options for vegetarians. 10. Improper labeling of food items. Non vegetarian food like caesar salad, rice cooked in chicken broth were labeled vegetarian. 11. Bedding quality was not great, not cotton, making it uncomfortable to sleep in. 12.
Stayed 5 nights in Dec 2025

6/10 Okay

Kevin Paul

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
We booked the Luxury Suite with a soaking pool on the balcony but were not given that room, despite booking months in advance. We were told it was unavailable, yet other guests signing for property ownership were shown those rooms while we were told they were occupied. We were not offered a credit due to the wrong room being given. Staff and food were great, but carts were hard to get so we walked a lot. No real entertainment—resort is very quiet after 10pm.”
This is the balcony room we booked
This is the balcony we received
Stayed 8 nights in Dec 2025