Garza Blanca Los Cabos - All Inclusive

5.0 star property
All-inclusive property with 3 restaurants and 8 outdoor pools

Photo gallery for Garza Blanca Los Cabos - All Inclusive

8 outdoor pools, pool umbrellas
8 outdoor pools, pool umbrellas
Lobby sitting area
View from property
2 bedrooms, hypo-allergenic bedding, free minibar, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
The current price is NZ$1,599
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Carr Transpeninsular Km. 17.5, Corredor Turístico Los Cabos, Cabo San Lucas, BCS, 23405
  • Place, Chileno Bay
    ‪7 min walk‬
  • Place, Chileno Beach
    ‪6 min drive‬
  • Place, Santa Maria Beach
    ‪6 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪35 min drive‬

Room options

Junior Suite, 1 King Bed

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 62 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 3
  • 1 King Bed

1 Bedroom Suite, 1 King Bed

9.6 out of 10
Exceptional
(15 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

2 Bedroom Suite, 2 King Beds

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 184 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 King Beds

Junior Suite Ocean View 1 King Bed

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Suite, 3 Bedroom, Ocean View

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 390 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

Junior Suite Ocean View, 2 Queen Beds

8.8 out of 10
Excellent
(12 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 62 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

1 Bedroom Ocean View, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 122 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

2 Bedroom Suite 1 King Bed + 2 Queen Beds

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 184 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

2 Bedroom Suite Ocean View, 2 King Beds

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 184 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 5
  • 2 King Beds

2 Bedroom Suite Ocean View, 1 King Bed + 2 Queen beds

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 184 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

3 Bed Loft Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 331 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 8
  • 2 King Beds, 2 Queen Beds and 1 Double Bed

4 Bedroom Loft Ocean View

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 446 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 12
  • 2 King Beds and 2 Double Beds

4 Bedroom Penthouse Ocean Front

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 604 sq m
  • 4 bedrooms
  • Ocean view
  • Sleeps 10
  • 2 King Beds and 2 Double Beds

Junior Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(14 reviews)

Highlights

Balcony or patio
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free minibar items
LCD TV
  • 62 sq m
  • 1 bedroom
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Garza Blanca Los Cabos - All Inclusive. You'll be within a 10-minute walk of Chileno Bay and 2.1 km (1.3 mi) from Desert Park Natural Reserve. Highlights at this all-inclusive property include 3 restaurants, 8 outdoor swimming pools and a full-service spa. .A day of pampering at Imagine Spa can include deep-tissue massages and hot stone massages along with access to the sauna and hot tub. With 3 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site 24-hour gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 5-property class Cabo San Lucas property include Chileno Beach and Palmilla Beach.

What's nearby

  • Chileno Bay - 7 min walk - 0.6 km
  • Desert Park Natural Reserve - 2 min drive - 2.7 km
  • El Dorado Golf Club - 5 min drive - 7.7 km
  • Chileno Beach - 6 min drive - 4.3 km
  • Santa Maria Beach - 6 min drive - 6.6 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 26 min drive

Restaurants

  • ‪Latitud 23.5 Steak House - ‬2 min drive
  • ‪La Taberna - ‬2 min drive
  • ‪Le Blanc Ocean - ‬10 min walk
  • ‪Luna Bar - ‬3 min walk
  • ‪Blanc Italia - ‬10 min walk

About this property

Garza Blanca Los Cabos - All Inclusive

All-inclusive property with 3 restaurants and 8 outdoor pools
Garza Blanca Los Cabos - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Garza Blanca Los Cabos - All Inclusive, you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a swim-up bar. Public spaces have free WiFi. This Mediterranean property also offers a children's pool, a 24-hour fitness centre and a rooftop terrace. Limited free parking is available on a first-come, first-served basis.

This 5-star Cabo San Lucas property is smoke free.

  • 315 guestrooms or units
  • 11 levels
  • 4 buildings
  • 3 dining venues
  • 3 bars or lounges
  • Built in 2018
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Garza Blanca Los Cabos - All Inclusive offers 315 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. LCD televisions come with premium cable channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and toilets with an electronic bidet.

This Cabo San Lucas property provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Imagine Spa has 3 treatment rooms and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking

Food and drink

  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 8 outdoor pools
  • Children's pool
  • Full-service spa
  • TV in common areas

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Picnic area
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 floors
  • 4 buildings
  • Ballroom
  • Banquet hall
  • Built in 2018
  • Mediterranean architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for USD 35.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.31 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 35.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector, a security system and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector, a security system and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Garza Blanca Los Cabos All Inclusive All-inclusive property
Garza Blanca Los Cabos All Inclusive Cabo San Lucas
Garza Blanca Los Cabos All Inclusive All-inclusive property
All-inclusive property Garza Blanca Los Cabos All Inclusive
Garza Blanca Los Cabos All Inclusive All-inclusive property
All-inclusive property Garza Blanca Los Cabos All Inclusive
Garza Blanca Los Cabos All Inclusive Cabo San Lucas
Garza Blanca Los Cabos
Garza Blanca Los Cabos All Inclusive
Garza Blanca Los Cabos - All Inclusive Cabo San Lucas
Garza Blanca Los Cabos - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Garza Blanca Los Cabos - All Inclusive?

Garza Blanca Los Cabos - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Garza Blanca Los Cabos - All Inclusive?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Garza Blanca Los Cabos - All Inclusive on 30 Nov 2025 start from NZ$1,591.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Garza Blanca Los Cabos - All Inclusive?

Yep, Garza Blanca Los Cabos - All Inclusive has a free self car park and free valet parking. Onsite parking is limited.

Are there any beaches close to Garza Blanca Los Cabos - All Inclusive?

The closest beach to Garza Blanca Los Cabos - All Inclusive is Chileno Beach (2.5 km).

Is there a spa on site at Garza Blanca Los Cabos - All Inclusive?

Yep, Imagine Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like Swedish massages.

Does Garza Blanca Los Cabos - All Inclusive have a pool?

Yep, and guests love it! Garza Blanca Los Cabos - All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Garza Blanca Los Cabos - All Inclusive?

Garza Blanca Los Cabos - All Inclusive features 8 outdoor pools, a full-service spa and 3 restaurants. All guestrooms come with deep soaking tubs, 24-hour room service and free minibar items.

What makes Garza Blanca Los Cabos - All Inclusive a romantic place to stay?

A hot tub and 24-hour room service, as well as deep-soaking baths and private balconies in the guestrooms, help set the scene for a romantic weekend at Garza Blanca Los Cabos - All Inclusive.

Are there hot tubs in the rooms at Garza Blanca Los Cabos - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Garza Blanca Los Cabos - All Inclusive?

No, Garza Blanca Los Cabos - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Garza Blanca Los Cabos - All Inclusive?

Yep, Garza Blanca Los Cabos - All Inclusive has 3 restaurants.

What time are check-in & check-out at Garza Blanca Los Cabos - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Garza Blanca Los Cabos - All Inclusive?

No, pets are not allowed.

Garza Blanca Los Cabos - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 730 out of 1008 reviews
Rating 8 - Good. 129 out of 1008 reviews
Rating 6 - Okay. 76 out of 1008 reviews
Rating 4 - Poor. 29 out of 1008 reviews
Rating 2 - Terrible. 44 out of 1008 reviews

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Artur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 5 nights in Jul 2025

8/10 Good

Hrachia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Lucy

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The Mexican restaurant food is terrible, I do not recommend going there.
Stayed 4 nights in Jun 2025

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
We love Garza Blanca, we have been three times now! The last time we went there, our first room was an error and they promptly fixed it and even upgraded to make it right. We will always go back to this place as the food is phenomenal, the staff
Stayed 5 nights in Jun 2025

10/10 Excellent

AMANDA, RICHMOND

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Loved our junior suite + all of its amenities (thought of it all), pools, views, service and restaurant options. Didn't care too much for the sales presentations...
Stayed 4 nights in Jul 2025

8/10 Good

Habsa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay at this resort, the staff were friendly and made us feel welcome.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ricardo Hernandez

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2025

6/10 Okay

robert

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
We were only given one option for room when booking and it was ground floor with balcony in front of AC unit that was loud all day. Room was also right next to kitchen and had a constant smell of onion and beans throughout the day. Very surprised rooms like this are even an option to stay in
View from the room. Constant loud AC unit. Also constant smell of beans and onions
Stayed 5 nights in Jul 2025

6/10 Okay

Damir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2025

8/10 Good

Sheena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Edgar at breakfast was amazing!
Stayed 3 nights in Jul 2025

10/10 Excellent

Ernest

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Love the property
Stayed 5 nights in Jul 2025

4/10 Poor

Harley

Liked: Cleanliness
Stayed 3 nights in Jul 2025

10/10 Excellent

Arthur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean resort
Stayed 5 nights in Jul 2025

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property was beautiful and modern. Rooms were spacious. Staff was great!
Stayed 5 nights in Jun 2025

6/10 Okay

Olga Leticia

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The food was just ok? And did not appreciate that they reserve the best seats around pool For their time share clients regardless of weather they occupy them or not, leaving all others searching for a lounger. Also no Ambience rarely any live music and reception area needs some design work it’s too blah
Stayed 6 nights in Jun 2025

10/10 Excellent

Hanh My

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful service thank you all
Stayed 3 nights in Jul 2025

10/10 Excellent

LATISHA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The dining options were top tier. The staff was friendly and helpful.
Stayed 4 nights in Jul 2025

10/10 Excellent

Diamantino

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Jun 2025

10/10 Excellent

Yolanda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the food. Great staff
Stayed 3 nights in Jun 2025

2/10 Terrible

Mustafa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

False advertisement

The hotel is beautiful but from the moment you walk in you feel like you are entering a dealership. They greet you, sit you with a concierge after check in and they push, push and push you to go to there sales pitch about time shares. I understand the business side of things, but being informative and being pushy are two different things. They will offer you spa credit, free excursions and room credits just to try and force you to go to the sales pitch (they won’t take no for an answer so you just say yes and don’t show up) At checkout Monse (she said she’s the supervisor when i asked to speak to a manager) was extremely rude. She was charging me x am extra in “taxes” when i ask her to explain to me why i am being charged over extra she said that they have different charges for taxes depending on the amount? I asked her if she knew the percentages that are charged in taxes and eco she said it differs by customer? Iva is set at 16% in Mexico (she said that it’s not correct and it depends on the amount we are being charged? That’s the first lie. Then she said there’s a fee of x amt or more for Propina (tips) I asked if that’s a set fee she said “no it depends on the amount of Propina you decide to give” It’s not about the money but when someone in “management” can’t explain the taxes and fees that are being charged to the room then they can charge what they want? My checkout bill was x amt (I only charged tips to my room since it’s an all inclusive) the total in tips was
Stayed 3 nights in Jul 2025

10/10 Excellent

Amofsia Khodabakhshian

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Good dining options and nice staff.
Stayed 5 nights in Jun 2025

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing!!! Even though it was all inclusive… hands down one of the best food experiences!
Stayed 5 nights in Jun 2025

6/10 Okay

Beno

Travelled with family and small children
Liked: Staff & service
We recently stayed here and overall I’d describe the experience as very mid and basic. Check-in was rocky from the start: our room wasn’t ready at 4 PM, and we had to wait about an hour. Once in the room, we found no alcoholic beverages in the fridge, no welcome kit, and some minor maintenance issues like a non-working bidet and hair dryer. The staff themselves are a clear highlight—very welcoming and attentive throughout our stay. Room service was also impressively fast, though the menu was pretty limited. Food was generally good, with nice options for lunch and dinner, but breakfast was underwhelming. Facilities are hit or miss. The gym is extremely basic, really only suited for a quick workout. The hotel technically has several pools, but only one is truly comfortable for spending the day. Worse yet, if you want a good chair there, you need to be up at 5:00 AM to claim it—despite seeing “reserved” seats sitting empty until midday. Overall, this is not a premium or luxurious experience. It’s fine if your expectations are modest, but I wouldn’t choose it if you’re looking for anything beyond the basics.
Stayed 5 nights in Jun 2025

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family had a wonderful stay!! The resort was beautiful and the restaurants were excellent!! The rooms were more than we could have asked for. My girls loved the hammocks on the balcony’s. The staff went above and beyond expectations. Aaron was our favorite he treated my family like his on. He was very attentive and always there with a smile and whatever we needed!! We can not wait to vacation here again!
Stayed 3 nights in Jun 2025

10/10 Excellent

Reniel, Smyrna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , 3rd time for us and couldn't be any better, high expectations
Stayed 8 nights in Jun 2025