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Hacienda Encantada Resort & Residences

4.5 star property
Stylish beach retreat with 3 outdoor pools

Photo gallery for Hacienda Encantada Resort & Residences

3 outdoor pools, free pool cabanas, pool umbrellas
Chapel
3 outdoor pools, free pool cabanas, pool umbrellas
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine
Couples treatment room(s), hot tub, body treatments, aromatherapy

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
The current price is NZ$477
includes taxes & fees
6 Oct - 7 Oct

Explore the area

View map
Kilometro 7.3 Carretera Transpeninsular, Cabo San Lucas, BCS, 23410
  • Place, Cabo del Sol Golf
    ‪9 min walk‬
  • Place, Medano Beach
    ‪7 min drive‬
  • Place, Santa Maria Beach
    ‪8 min drive‬
  • Airport, San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪42 min drive‬

Room options

View all photos for One Bedroom Master Suite

Executive Room | View from room

One Bedroom Master Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
  • 133 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Studio Suite

Luxury Studio Suite

Luxury Studio Suite

8.8 out of 10
Excellent
(11 reviews)

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
Fridge
  • 74 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Encanto Studio

Encanto Studio

Encanto Studio

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Plasma TV
Ceiling fan
Blackout curtains
  • 43 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside | Living area

Deluxe Villa, 2 Bedrooms, Ocean View, Poolside

10.0 out of 10
Exceptional
(1 review)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private indoor hot tub
Air conditioning
Connecting rooms available
  • 220 sq m
  • 2 bedrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View | Terrace/patio

Deluxe Villa, 3 Bedrooms, Private Pool, Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Private indoor hot tub
Air conditioning
  • 290 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 10
  • 2 King Beds, 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Premium Suite, 2 Bedrooms, 2 Bathrooms

Premium Suite, 2 Bedrooms, 2 Bathrooms | Terrace/patio

Premium Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Furnished balcony or patio
Individually furnished
Individually decorated
Private plunge pool
Private outdoor hot tub
Air conditioning
Connecting rooms available
Plasma TV
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Large Twin Sofa Bed

View all photos for Family Suite

Family Suite

Family Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Kitchenette
  • 149 sq m
  • Sleeps 5
  • 1 King Bed OR 2 Queen Beds

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About the area

Cabo San Lucas

A luxury stay in Cabo San Lucas awaits you at Hacienda Encantada Resort & Residences. You'll be 1.5 km (0.9 mi) from Cabo del Sol Golf and 4 km (2.5 mi) from Monuments Beach. Highlights at this beach hotel include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The buffet restaurant, Las Marias Restaurant, is open for breakfast. With 4 lounge bars to choose from, you can enjoy a drink at the hotel. Enjoy the free water park, gym, kids' club and outdoor tennis court. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights within a 20-minute drive of this 4.5-property class Cabo San Lucas hotel include Luxury Avenue and Marina Del Rey.

What's nearby

  • Cabo del Sol Golf - 9 min walk - 0.8 km
  • Las Viudas Beach - 7 min drive - 6.6 km
  • Medano Beach - 7 min drive - 5.4 km
  • Santa Maria Beach - 8 min drive - 6.9 km
  • Marina Del Rey - 13 min drive - 10.8 km

Getting around

  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.) - 38 min drive

Restaurants

  • ‪Fresko - ‬8 min drive
  • ‪Sunset Da Mona Lisa - ‬12 min drive
  • ‪RosaNegra - ‬15 min walk
  • ‪Lobby Bar - ‬7 min drive
  • ‪Il Forno - ‬3 min walk

About this property

Hacienda Encantada Resort & Residences

Stylish beach retreat with 3 outdoor pools
Some rates at Hacienda Encantada Resort & Residences are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hacienda Encantada Resort & Residences, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 3 swim-up bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a complimentary water park, a children's pool and outdoor tennis courts. Free self parking and valet parking are available.

This 4.5-star Cabo San Lucas hotel is smoke free.

  • 222 guestrooms or units
  • 5 levels
  • 3 buildings
  • 5 dining venues
  • 3 swim-up bars
  • 4 bars or lounges
  • Built in 2007
  • Deli
  • Kid's club (surcharge)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Hacienda Encantada Resort & Residences offers 222 accommodations, which are accessible via exterior corridors and feature DVD players and a safe. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. 50-inch plasma televisions come with premium digital channels.

Bathrooms include bathrobes, slippers and hairdryers. This Cabo San Lucas hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

The on-site spa has 3 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 12 years old are not allowed in the spa.

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  • Pool
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 1,212 reviews
The price is NZ$461
includes taxes & fees
6 Oct - 7 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 15 km
  • Casino shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 25 for adults and USD 12.50 for children
  • 3 swim-up bars
  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Patio
  • La Pergola Restaurant
  • La Trajinera Restaurant
  • Las Marias Restaurant
  • Los Riscos Mesquite Grill

Things to do

  • 18-hole adjacent golf course
  • 3 outdoor pools
  • Basketball
  • Beach volleyball
  • Beach yoga
  • Bicycle rentals
  • Children's club
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot tub
  • Outdoor tennis court
  • Playground
  • Sauna
  • Steam room

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • On the waterfront
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Grab bar in shower
  • Lift
  • Pool access ramp on site
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 3 buildings
  • 5 floors
  • Built in 2007
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 50-inch plasma TV with premium digital channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Electrical adapters
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, key retrieval

Pets

  • Pets and service animals are not allowed at Hacienda Encantada Resort & Residences

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 270.0 per night.
  • Cots (infant beds) are available for USD 270.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 4.29 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12.5 for children
  • Airport shuttle fee: USD 85.00 per vehicle (one-way, maximum occupancy 4)
  • Crib (infant bed) fee: USD 270.0 per night
  • Rollaway bed fee: USD 270.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Encantada
Hacienda Encantada Cabo San Lucas
Hacienda Encantada Resort
Hacienda Encantada Resort Cabo San Lucas
Hacienda Encantada Hotel Cabo San Lucas
Hacienda Encantada Resort & Spa Cabo San Lucas, Los Cabos
Hacienda Encantada Resort And Spa
Hacienda Encantada Resort & Spa Cabo San Lucas Los Cabos
Hacienda Encantada Resort Residences
Hacienda Encantada Resort
Hacienda Encantada Resort Residences
Hacienda Encantada Resort & Residences Hotel
Hacienda Encantada Resort & Residences Cabo San Lucas
Hacienda Encantada Resort & Residences Hotel Cabo San Lucas
Hacienda Encantada Resort A La Carte All Inclusive Optional

Frequently asked questions

What is the cancellation policy at Hacienda Encantada Resort & Residences?

Hacienda Encantada Resort & Residences offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hacienda Encantada Resort & Residences?

As of 5 Oct 2025, prices found for a 1-night stay for 2 adults at Hacienda Encantada Resort & Residences on 6 Oct 2025 start from NZ$469.54, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hacienda Encantada Resort & Residences?

Yep, Hacienda Encantada Resort & Residences has a free self car park and free valet parking.

Are there any beaches close to Hacienda Encantada Resort & Residences?

The closest beach to Hacienda Encantada Resort & Residences is Medano Beach (4 km).

Is there a spa on site at Hacienda Encantada Resort & Residences?

Yep, there is an onsite spa at Hacienda Encantada Resort & Residences. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hacienda Encantada Resort & Residences have a pool?

Hacienda Encantada Resort & Residences has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and under the shade of an umbrella.

What luxury perks are available at Hacienda Encantada Resort & Residences?

Hacienda Encantada Resort & Residences features 3 outdoor pools, a full-service spa and free pool cabanas.

What makes Hacienda Encantada Resort & Residences a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies and massage services available in the guestrooms, help set the scene for a romantic weekend at Hacienda Encantada Resort & Residences.

Is Hacienda Encantada Resort & Residences family-friendly?

You bet! With amenities such as a children's club, a children's pool and children's meals, it's no surprise that Hacienda Encantada Resort & Residences is a hit with families.

Does Hacienda Encantada Resort & Residences serve breakfast?

Yeah, buffet breakfast is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Hacienda Encantada Resort & Residences?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hacienda Encantada Resort & Residences?

Yep, Hacienda Encantada Resort & Residences has 5 restaurants.

What time are check-in & check-out at Hacienda Encantada Resort & Residences?

Check-in begins at 4:00 PM. Check-out time is 10 AM.

Are pets allowed at Hacienda Encantada Resort & Residences?

No, pets and service animals are not allowed.

Is there a golf course on site at Hacienda Encantada Resort & Residences?

There is a golf course next to Hacienda Encantada Resort & Residences.

Reviews

Hacienda Encantada Resort & Residences Reviews

8.4

Very good

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 535 out of 999 reviews
Rating 8 - Good. 269 out of 999 reviews
Rating 6 - Okay. 95 out of 999 reviews
Rating 4 - Poor. 40 out of 999 reviews
Rating 2 - Terrible. 60 out of 999 reviews

Reviews

6/10 Okay

Nicole

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful.
Stayed 4 nights in Jun 2025

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was wonderful, our room and views were awesome, very clean, we plan on going back and staying there again at some point.
Stayed 4 nights in Jun 2025

8/10 Good

Mark

Stayed 1 night in Jun 2025

10/10 Excellent

Leticia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at this beautiful hotel!
Stayed 4 nights in Jun 2025

10/10 Excellent

MICHAEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with a great location, close to downtown and the Marina.
Stayed 6 nights in Jun 2025

6/10 Okay

Babak, Houston

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Very pretty resort , they are short staff , every request take a long time to get response
Stayed 4 nights in Jun 2025

2/10 Terrible

Maria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El hotel es bonito. Pero sientes que te quieren sacar cada centavo posible y eso es muy incómodo. No dejan entrar ubers a la propiedad y te obligan a usar sus taxis para salir. El Uber al aeropuerto cobraba $45 usd y el taxi $90 usd. Si quieres que te saquen de la propiedad, te cobran $15 usd por un km de trayecto. No lo recomendamos, ahórrense estas incomodidades, hay mejores hoteles más flexibles con sus políticas que no te arruinan tu estancia
Stayed 2 nights in Jun 2025

8/10 Good

Mario

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Always a good experience, love the staff. Manny at the bell area has been there 12 years and always a pleasure. David the front desk manager made sure we had the correct room and experience.
Stayed 7 nights in May 2025

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property is beautiful and well maintained.
Stayed 5 nights in May 2025

10/10 Excellent

Cherise

Stayed 7 nights in Mar 2025

10/10 Excellent

Liliana

Liked: Cleanliness
I
Stayed 2 nights in Apr 2025

10/10 Excellent

Sudipta

Stayed 4 nights in Apr 2025

10/10 Excellent

Gerald

Stayed 3 nights in Apr 2025

10/10 Excellent

Adrian

Stayed 6 nights in Apr 2025

6/10 Okay

Emer Ni

Travelled with partner
Liked: Staff & service, amenities
This was our first time doing all inclusive for our honeymoon. We arrived and were checked in by Jasmine who was polite and professional, the only thing we lacked was an explanation of how the all inclusive worked in terms of signing out in restaurants etc. We checked into our room and were underwhelmed unfortunately. We booked a junior suite with ocean view, and we were placed on a ground floor junior suite, which you could see the ocean but it faced the pool so people could walk a foot away from us. Not ideal, then the toilet in our room was leaking, the smell was so bad so we requested to change rooms. The only room available was another ground floor in a different building with no ocean view. Again not ideal as we paid for ocean view so this was disappointing but at least the plumbing worked. Overall the property was nice, the view from the pool is beautiful and the majority of staff were excellent. I was just a little upset about the room situation since it was our honeymoon and we wanted it to feel special. It was just average. The food for the all inclusive was not great, very bland and the mixed drinks were not good. I don't want to be very negative about this property since the staff were so nice but the rooms definitely need an upgrade and the food and drinks were just not great quality (maybe this is normal for all inclusive). I probably would not stay here again and spend the extra money on an all inclusive where you can enjoy better quality food and drinks.
Stayed 6 nights in Mar 2025

10/10 Excellent

Saeed

Stayed 2 nights in Mar 2025

8/10 Good

Deborah

Stayed 4 nights in Mar 2025

10/10 Excellent

Aobo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Nicole, Alexandria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the resort, however, not offering shuttle service back to the airport daily and therefore having to pay an arm and leg for a taxi was a waste. I was also offered $50 credit, but when I asked to apply it to balance at the end of my stay, I was told I couldn’t because it was just for food. Info on these services needs to be clearer from up front.
Stayed 5 nights in Mar 2025

4/10 Poor

Karissa

Disliked: Staff & service
Please verify rooms are correct with booked prepaid reservations. If they are not correct, it is helpful to make it right. The guests are the only reason you are there. I feel your staff forgets the guests are their main focus. I have stayed at this resort 2 times and I will never come back. It was too expensive to have so much go wrong last week. Things go wrong. It’s how they are handles that makes a good place an excellent place.
Stayed 5 nights in Mar 2025

4/10 Poor

Karissa

Disliked: Amenities
Property was not helpful with our questions upon our arrival. We were assigned the wrong room size for our # of guests and did not accommodate our original pre-paid reservation. We were assigned 1 king size bed for 3 grown adults. They never attempted to fix it. We did call and insisted on a roll away bed. That helped a little. We remained in that room the entire stay. No one tried to get us the correct accommodations. Our “all inclusive package” turned out to need to be upgraded to an all inclusive for $2,500 upon our arrival. No explanation, just more fees. Then an offer to upgrade our room came with a price. The original room was never offered either. It was only that we could upgrade to a suite or they would eventually get us the right room, “by tomorrow.” That never happened. The property just didn’t have the level of service expected and the luxury of the experience became tarnished after we didn’t get any pampering.

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kathy

Stayed 6 nights in Jan 2025

6/10 Okay

Sherri

Liked: Cleanliness, property conditions & facilities, room comfort

Great place but pushy time share sales people

Hotel was beautiful. Food and wait staff were great, but the hard ball sales tactics trying to sell us a time share was over the top obnoxious.
Stayed 4 nights in Feb 2025