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Best Western Lubbock West Inn & Suites

2.5 star property
Hotel in Lubbock with seasonal outdoor pool and free breakfast

Photo gallery for Best Western Lubbock West Inn & Suites

Seasonal outdoor pool
Free daily on-the-go breakfast
Exterior
Exterior
Family Room, Multiple Beds, Non Smoking

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$105
includes taxes & fees
15 Feb - 16 Feb

Explore the area

View map
5310 Englewood, Lubbock, TX, 79424
  • Place, South Plains Mall
    ‪15 min walk‬
  • Place, Lubbock Premiere Cinema
    ‪15 min walk‬
  • Place, West End Center
    ‪2 min drive‬
  • Airport, Lubbock, TX (LBB-Preston Smith Intl.)
    ‪14 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Bathtub

Standard Room, 2 Queen Beds, Bathtub

Standard Room, 2 Queen Beds, Bathtub

Highlights

Air conditioning
Fridge
LCD TV
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
Cable channels
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

Suite, 1 King Bed, Non Smoking, Balcony (with Sofabed)

8.0 out of 10
Very good
(14 reviews)

Highlights

Balcony
Air conditioning
Kitchen
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(14 reviews)

Highlights

Air conditioning
Fridge
LCD TV
Sofa bed
Private bathroom
Shower/bath combination
Hairdryer
Coffee/tea maker
  • City view
  • Sleeps 2
  • 1 King Bed

2 Queen Beds, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Full Kitchen, Balcony

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave And Mini-Refrigerator

  • Sleeps 2

Accessible-Suite 1 King Bed, Mobility Accessible, Communication Assistance, Roll In Shower, Sofabed, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Mini-Refrigerator, Non-Smoking

  • Sleeps 4

1 King 2 Single Beds, Non-Smoking, Family Room, Microwave And Mini-Refrigerator

  • Sleeps 4

Standard Room, 2 Queen Beds, Bathtub

  • Sleeps 4

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About the area

Lubbock

At Best Western Lubbock West Inn & Suites you'll be within a 10-minute walk of Ballet Lubbock and 2.2 km (1.3 mi) from South Plains Mall. Highlights at this hotel include a complimentary breakfast, free self-parking and Access to hot tub. .Enjoy the gym and seasonal outdoor swimming pool. Business amenities include a meeting room and a business centre. Other amenities include free Wi-Fi in public areas, a snack bar/deli and laundry facilities. .With a stay at this Lubbock hotel, you'll be 7.4 km (4.6 mi) from Texas Tech University.

What's nearby

  • Ballet Lubbock - 7 min walk - 0.6 km
  • South Plains Mall - 15 min walk - 1.3 km
  • Lubbock Premiere Cinema - 15 min walk - 1.3 km
  • West End Center - 2 min drive - 2.7 km
  • Texas Tech University - 5 min drive - 8.2 km

Getting around

  • Lubbock, TX (LBB-Preston Smith Intl.) - 18 min drive

Restaurants

  • ‪Dutch Bros Coffee - ‬3 min drive
  • ‪Raising Cane's Chicken Fingers - ‬4 min drive
  • ‪SONIC Drive In - ‬3 min drive
  • ‪Olive Garden - ‬3 min drive
  • ‪Sonic Drive-In - ‬16 min walk

About this property

Best Western Lubbock West Inn & Suites

Hotel in Lubbock with seasonal outdoor pool and free breakfast
Best Western Lubbock West Inn & Suites offers its guests a seasonal outdoor pool, Access to hot tub, and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

A business centre and a meeting room are available. The business-friendly Best Western Lubbock West Inn & Suites also features a vending machine, laundry facilities, and a front desk safe. Free self parking is available.

Smoking is allowed in designated areas at this Lubbock hotel.

  • 73 guestrooms or units
  • To-go breakfast (free)
  • Deli
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • ATM
  • Lift
  • Smoking in designated areas
  • 1 conference room
Best Western Lubbock West Inn & Suites offers 73 accommodations with a safe and coffee/tea makers. 27-inch LCD televisions come with cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Lubbock hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Housekeeping is provided on a daily basis.

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  • Breakfast included
  • Parking included
3.9 out of 5, Good, 1,565 reviews
The price is NZ$123
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • Gym
  • Hot tub
  • Seasonal outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • In-room roll-in shower
  • Lift
  • Portable shower seat
  • Stair-free path to entrance
  • Well-lit path to entrance

More

  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in May and close in October.
  • Pool access available from 10 AM to 11 PM

Property is also known as

Arbor Inn Lubbock
Arbor Inn
Arbor Lubbock
Arbor Hotel Lubbock
Arbor Inn Suites
Lubbock West & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel
Best Western Lubbock West Inn & Suites Lubbock
Best Western Lubbock West Inn & Suites Hotel Lubbock

Frequently asked questions

Is parking available at Best Western Lubbock West Inn & Suites?

Yep, Best Western Lubbock West Inn & Suites has a free self car park.

How much does it cost to stay at Best Western Lubbock West Inn & Suites?

As of 12 Feb 2026, prices found for a 1-night stay for 2 adults at Best Western Lubbock West Inn & Suites on 15 Feb 2026 start from NZ$104.94, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Lubbock West Inn & Suites have a pool?

Best Western Lubbock West Inn & Suites has a seasonal outdoor pool. The pool is open 10 AM to 11 PM (Seasonal outdoor pool open from May to October).

Does Best Western Lubbock West Inn & Suites serve breakfast?

Yep, free on-the-go breakfast is on offer weekdays from 6:00 AM to 9:00 AM and weekends between 6:00 AM and 10:00 AM.

Is there a free airport shuttle available at Best Western Lubbock West Inn & Suites?

No, Best Western Lubbock West Inn & Suites does not offer an airport shuttle service.

What time are check-in & check-out at Best Western Lubbock West Inn & Suites?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Best Western Lubbock West Inn & Suites?

No, only service animals are allowed.

Best Western Lubbock West Inn & Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 273 out of 542 reviews
Rating 8 - Good. 117 out of 542 reviews
Rating 6 - Okay. 64 out of 542 reviews
Rating 4 - Poor. 36 out of 542 reviews
Rating 2 - Terrible. 52 out of 542 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Delia

Travelled with family
Liked: Cleanliness, staff & service, amenities
Loved all the space that was available to me
Stayed 1 night in Nov 2025

2/10 Terrible

Ricardo

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 days and 2 nights. Room was dirty upon arrival. The staff stated they would clean it while we were gone. Came back after staff “cleaned” the room. Room was slightly cleaner but ultimately dirty and not to our liking. Found previous hotel guest trash in room, bathroom floor was not swept. Clothes from previous hotel guests were still in room. Microwave was dirty with food stains. Dishwasher had a gas station cup in it. Carbon monoxide detector batteries were low, replaced batteries by staff and they advised if it happened again just to take out the batteries and leave it on the desk. 0/10. Would not stay here again.
Stayed 3 nights in Nov 2025

4/10 Poor

Sundee

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not clean. Long hairs on the shower walls, crumbs on the floor.
Stayed 3 nights in Nov 2025

6/10 Okay

Shelby

Stayed 1 night in Nov 2025

6/10 Okay

philip

Travelled with family
Disliked: Cleanliness, staff & service
Room dirty, bathroom floor needed to be mopped, room needed to be vacuumed under tables and couches
Stayed 2 nights in Nov 2025

10/10 Excellent

Mindy

Liked: Cleanliness, amenities, property conditions & facilities
Great stay. Clean and friendly help.
Stayed 1 night in Nov 2025

10/10 Excellent

Jennifer

Stayed 2 nights in Oct 2025

10/10 Excellent

Sarah

Liked: Cleanliness
Stayed 2 nights in Oct 2025

6/10 Okay

Donna

Travelled with partner
Liked: Cleanliness
There was only one tissue in the box, less than 1/4 of toilet paper roll, light out in toilet room, only 1 towel and a bathmat when we checked in at 9:30 pm. Staff said we had to come and get tissue, then we discovered the towels. Staff brought us both but then we discovered the toilet paper. We ended up just using tissue. We were waiting to take a shower for maintenance to come and change bulb (you had to go through the shower area to get to toilet room). We gave up after 30 minutes. Staff on site in pm and am were nice, we asked them both to have a manager contact us, but 6 days later, they have not called. We didn’t want compensation, we just wanted to make sure they knew of the problems and fixed them. Not confident they care. The room was large and clean, but other essentials took over a hour and a half to resolve and the bathroom light was never resolved. We won’t stay there again.
Stayed 1 night in Nov 2025

10/10 Excellent

Kim

Stayed 1 night in Nov 2025

4/10 Poor

James

Liked: Staff & service, amenities
Got locked out of room this morning for breakfast had to wait almost 2 hours till someone came in to help. It was a very rough stay.
Stayed 1 night in Nov 2025

10/10 Excellent

Jolene

Stayed 1 night in Nov 2025

8/10 Good

Jesse

Stayed 1 night in Nov 2025

10/10 Excellent

Ashley

Stayed 1 night in Oct 2025

10/10 Excellent

José heliberto

Stayed 3 nights in Oct 2025

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
The room was very large. It had a separate seating area with a work desk, large bathroom, very clean room and hotel and the employees were very courteous and helpful. I will definitely stay here again. The next time I'm in Lubbock. Texas.
Stayed 1 night in Oct 2025

2/10 Terrible

Cynthia

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The toilet stopped working at 1am. The water pressure to shower was low enough that it took twice as long to rinse off. Not being able to use the restroom in your own room was a huge inconvenience. Especially in the middle of the night. No one has reached out to discuss it with me. Would not recommend or go back.
Stayed 1 night in Oct 2025

4/10 Poor

Tim E.

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
This hotel, if you can get the room for no more than maybe $159 at the absolute highest, may be decent. But if you are paying even $1 above that, look elsewhere. It has been renovated to look ok, but it is poorly run, the breakfast is absolutely terrible (who serves raw potatoes when all you probably have to do is microwave them?), the bathtub looked like it was spray painted with white paint (and it sounded like we were going to fall through the floor), the bed / mattress was at an angle where you had to be careful not to roll off, and there was nobody at the front desk to help you with anything 90% of the time. Oh, and the phone lines didn't work at the property so you couldn't call the front desk if you wanted to (for instance, couldn't call anyone when the smoke alarm started going off at 12:30am). Look elsewhere, or waste your money like we did.
Stayed 1 night in Oct 2025

2/10 Terrible

Jaclyn

Travelled with family
Disliked: Cleanliness, staff & service
BED BUGS !!!!!! Room 101 the bed had bed bugs and I took photos and videos of the bed bugs moving all over the pillows. I collected several of the bed bugs in a clear bag. I reported the incident immediately to the night shift desk clerk who also took photos of the bed bugs in the bag. I checked in on Friday October 23, 2025 at 3:30pm and discovered the bed bugs at 9:30pm. The desk clerk stated that he had no other rooms available and would notify his manager about the situation. I checked out after notifying the desk clerk. I called back the next day on Saturday October 24, 2025 and spoke to a desk clerk named Kimberly who was very rude and stated no refund would be issued because I booked the hotel through a 3rd party web site. I then asked to speak with her supervisor and Kimberly stated I don't know when the manager or owner will be here. She stated they come and go as they please and have no set schedule. Kimberly also refused to give me the name of the owner. Furthermore, the toilet had urine stains under the toilet seat. The owners never reached out to me to offer any kind of the compensation or vouchers. I made a complaint to the best western complaint line. They stated that the owner replied and stated no bed bugs were found and a 3rd party was used to book the hotel so no refund would be given. Of course there was no bed bugs found when YOUR staff looked. They had several days to fix the issues. Very poor hotel.
Stayed 2 nights in Oct 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

8/10 Good

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. However, Expedia stated property had a hot tub. It did not. We also had strangers attempt to enter our rooms because front desk had mixed up rooms and keys.
Stayed 1 night in Oct 2025

4/10 Poor

Celeste

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Oct 2025

2/10 Terrible

AILEEN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room and bathroom. When we told front desk, the lady there didn’t even attempt to clean. No towels upon arrival. Usual response from staff “we ran out”. Breakfast including coffee “we ran out”. Forks “we ran out”. Will never ever book here.
Stayed 2 nights in Oct 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Room had a nice balcony.
Stayed 2 nights in Oct 2025