4/10 Poor
Hamid
Travelled with family and small children
24 Dec 2025
False advertising. The description does not match the actual experience. The hotel is advertised on Expedia as a spa hotel, and the information suggests that spa access is complementary. However, we were informed on arrival that spa access costs £55 per person before 5pm and £15 per person after 5pm.
The spa itself was pleasant, and the beds were comfortable, but nothing exceptional. Given the already high price we paid for the room, charging an additional fee for spa access felt unreasonable.
We explained to the managers that the information presented on Expedia is misleading. The reception staff seemed to understand our concern, but ultimately the managers refused to offer complimentary spa access. Overall, this was a mediocre experience, and we did not feel that our feedback as customers was respected.
Hamid
Stayed 1 night in Dec 2025




























