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BYPILLOW Crosstown

Property class: 3

Photo gallery for BYPILLOW Crosstown

A hotel room with a bed, a TV, a wardrobe, and a window with curtains.
A modern hotel room with a wooden desk, two chairs, a black floor lamp, a large window with sheer curtains, and a black trash bin.
A hotel entrance with a numbered door, a sign indicating the location, and a visible window.
A terrace with a round table and chairs, a striped sofa, and a small window.
A modern interior with a yellow sofa, black and white striped wall, and colorful spherical decorations.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Housekeeping
  • 24/7 front desk
The current price is NZ$355
includes taxes & fees
2 Nov - 3 Nov

Explore the area

View map
Calle de Jesús y María 12, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪6 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪21 min drive‬

Room options

View all photos for Economy Double Room

A hotel room with a bed, a TV, a wardrobe, and a window with curtains.

Economy Double Room

8.0 out of 10
Very good
(1 review)
  • 10 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

A hotel room with two beds, a TV, a sliding door, and a view of buildings outside.

Family Room, Terrace

  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

A hotel room with two beds, a desk with a chair, a flat-screen TV mounted on the wall, and a window with curtains.

Family Room

9.6 out of 10
Exceptional
(5 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Triple Room

A hotel room with two beds, a large window with sheer curtains, a yellow accent wall, and a modern lamp.

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

A hotel room with a bed, a desk, a chair, a TV, and a window with curtains.

Superior Double Room

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

A hotel room with a bed, two wall-mounted artworks, a large window, and a TV on the wall.

Superior Double Room, Terrace

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

A hotel room with a bed, a dining table, chairs, a lamp, and a view of the city through the window.

Double Room, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

A hotel room with a bed, a table, and a chair.

Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

A hotel room with a large bed, a desk with a chair, a mirror, and a television.

Twin Room

10.0 out of 10
Exceptional
(3 reviews)
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

A hotel room with a bed, bedside table, lamp, and a wardrobe.

Single Room

9.2 out of 10
Wonderful
(9 reviews)
  • 9 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

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About the area

Madrid

BYPILLOW Crosstown puts you in the heart of Madrid, within just a 10-minute stroll of popular attractions like Plaza Mayor and Puerta del Sol. Highlights at this hostal include free in-room WiFi. .This smoke-free hostal offers free WiFi in public areas, a 24-hour front desk and a lift. .Attractions within a 15-minute walk of this 3-property class Madrid Centro hostal include Gran Via and Royal Palace of Madrid.

What's nearby

  • Plaza de Santa Ana - 6 min walk - 0.6 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • San Miguel Market - 8 min walk - 0.7 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Gran Via - 13 min walk - 1.1 km

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 33 min drive

Restaurants

  • ‪El Cinco De Tirso - ‬2 min walk
  • ‪El Imparcial - ‬2 min walk
  • ‪Pum Pum Bakery - ‬1 min walk
  • ‪Taberna Tirso de Molina - ‬1 min walk
  • ‪La parrilla de Galicia - ‬2 min walk

About this property

BYPILLOW Crosstown

BYPILLOW Crosstown offers its guests a lift. Public spaces have free WiFi.

This 3-star Madrid hostal is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Lift
  • No smoking on site
BYPILLOW Crosstown offers 55 air-conditioned accommodations with a hairdryer and an iron/ironing board. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Madrid hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Frequently asked questions

What is the cancellation policy at BYPILLOW Crosstown?

BYPILLOW Crosstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at BYPILLOW Crosstown?

As of 15 Oct 2026, prices found for a 1-night stay for 2 adults at BYPILLOW Crosstown on 2 Nov 2026 start from NZ$355, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at BYPILLOW Crosstown?

No, BYPILLOW Crosstown does not offer an airport shuttle service.

What time are check-in & check-out at BYPILLOW Crosstown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at BYPILLOW Crosstown?

No, pets are not allowed.

BYPILLOW Crosstown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 159 out of 227 reviews
Rating 8 - Good. 43 out of 227 reviews
Rating 6 - Okay. 13 out of 227 reviews
Rating 4 - Poor. 11 out of 227 reviews
Rating 2 - Terrible. 1 out of 227 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff , nice rooms, great service and a good location
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and great location with friendly staff
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful stay and awesome private terrace.
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location but the room is tiny.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were better than expected having read previous review for this place. Aircon was working perfectly and much needed with it being 35 degrees outside. Staff were polite and helpful. Hostel was in walking distance to so many attractions and nice restaurants nearby and the bakery next door did delicious coffee! Would definitely stay here again. Free lockers to leave your luggage in on departure day also helped as we had a 9pm flight!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Perfect place to stay in the centre of Madrid
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and generally easy to get to by metro, which has an exit less than 3 mins walk away. Easy access to the city centre and tourist attractions. Room is a bit small, but clean and comfortable. Great restaurants in the neighborhood. Highly recommended.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great room, terrific staff, great location!
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
convenient location, friendly staff, good amenities and facilities including free lockers.
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great location. Good room sizes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Great location, clean and comfortable
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an exceptional experience at ByPillow Hotel. From the very beginning, everything went smoothly, thanks to the helpful, informative, professional, and polite staff. One staff member who stood out was Javier at the front desk. He consistently went above and beyond, greeting us with a smile every morning and approaching us in a professional manner. He made us feel like we truly belonged there. Javier even exceeded our expectations by finding us an excellent hairdresser and making an appointment for us.
Stayed 12 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, friendly, convenient to met
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Many good bars and restaurants within walking distance. Close to the subway as well.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful lovely boutique hotel
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and facility was very clean. Beds were comfortable. Location is great—many shops and restaurants nearby. We were on the ground floor, so you could hear street noise as well as noise from the lobby. The hotel hadn’t switched to air conditioning yet, so no AC in the room and no fan—made the room stuffy. But on the whole, this was a good stay.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location - near to a cafe, supermarket and metro stop and only a short walk right into the heart of Madrid but keeps you away from the hustle & bustle to give a quieter hub. Clean, modern, facilities exactly what you need! Staff very friendly and everything very easy to use!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Todo excelente!!
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Lots of restaurants around!!!!
Stayed 1 night in Jun 2024
Verified review

6/10 Okay

Liked: Staff & service
The room was clean & cool but very small with no outlook. Great central location, close to restaurants and shops.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff clean facility. Good location.
Stayed 2 nights in Oct 2023