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BYPILLOW Crosstown

3.0 star property
Hostal with a 24-hour front desk, 7-minute walk to Plaza Mayor

Photo gallery for BYPILLOW Crosstown

Single Room
Superior Double Room, Terrace | Terrace/patio
Front of property
Lockers
Double Room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Calle de Jesús y María 12, Madrid, 28012
  • Place, Plaza de Santa Ana
    ‪5 min walk‬
  • Place, Plaza Mayor
    ‪7 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Economy Double Room

Economy Double Room

Economy Double Room

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, Terrace

Family Room, Terrace

Family Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Room

Family Room

Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 19 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds OR 4 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
Iron/ironing board
  • 17 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room, Terrace

Superior Double Room, Terrace

Superior Double Room, Terrace

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 12 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room

Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room

Twin Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
  • 13 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Single Room

Single Room

Single Room

9.4 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Hairdryer
Private bathroom
Electric kettle
Satellite channels
Daily housekeeping
Iron/ironing board
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

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About the area

Madrid

BYPILLOW Crosstown puts you in the heart of Madrid, within just a 10-minute stroll of popular attractions like Plaza Mayor and Puerta del Sol. Highlights at this hostal include free in-room WiFi. .This smoke-free hostal offers free WiFi in public areas, a 24-hour front desk and a lift. .Attractions within a 15-minute walk of this 3-property class Madrid Centro hostal include Royal Palace of Madrid and Gran Via.

What's nearby

  • Plaza de Santa Ana - 5 min walk - 0.4 km
  • Plaza de España - Princesa - 6 min walk - 0.6 km
  • Plaza Mayor - 7 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Gran Via - 13 min walk - 1.1 km

Getting around

  • Tirso de Molina Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪Pum Pum Bakery - ‬1 min walk
  • ‪El Cinco De Tirso - ‬3 min walk
  • ‪Taberna Tirso de Molina - ‬1 min walk
  • ‪Casa de Granada - ‬3 min walk
  • ‪Ramen Bar - ‬3 min walk

About this property

BYPILLOW Crosstown

Hostal with a 24-hour front desk, 7-minute walk to Plaza Mayor
BYPILLOW Crosstown offers its guests a lift. Public spaces have free WiFi.

This 3-star Madrid hostal is smoke free.

  • 55 guestrooms or units
  • Front desk (24 hours)
  • Lift
  • No smoking on site
BYPILLOW Crosstown offers 55 air-conditioned accommodations with a hairdryer and an iron/ironing board. 40-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Madrid hostal provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Electric kettle

More

  • Air conditioning
  • Iron/ironing board

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

BYPILLOW Crosstown Hostal
BYPILLOW Crosstown Madrid
Crosstown by Pillow Madrid
BYPILLOW Crosstown Hostal Madrid

Frequently asked questions

What is the cancellation policy at BYPILLOW Crosstown?

BYPILLOW Crosstown offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at BYPILLOW Crosstown?

No, BYPILLOW Crosstown does not offer an airport shuttle service.

What time are check-in & check-out at BYPILLOW Crosstown?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at BYPILLOW Crosstown?

No, pets are not allowed.

BYPILLOW Crosstown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 82 out of 122 reviews
Rating 8 - Good. 26 out of 122 reviews
Rating 6 - Okay. 7 out of 122 reviews
Rating 4 - Poor. 6 out of 122 reviews
Rating 2 - Terrible. 1 out of 122 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
great staff, friendly, convenient to met
Stayed 1 night in Nov 2025

10/10 Excellent

Eileen

Stayed 2 nights in Nov 2025

8/10 Good

Daniela

Liked: Cleanliness, property conditions & facilities, room comfort

Conveniently located and comfortable

Very comfortable bed and pillows- tight on space around the bed and no room to leave suitcase open; I had a sigle occupancy room hence that might be the issue. I had a room on the back so it was very quiet. Reception staff helpful and welcoming. Toiletries provided.
Stayed 2 nights in Sep 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid

Overall a decent hotel. I’d stay here again. WiFi was good. The standard room was large and newly refurbished. A large bathroom. Close to the Metro and grocery stores a Carrefour and Lidl. A couple things: no safe in the room, the AC temp was set by the front desk reception and the water temperature in the shower fluctuated from warm to cold in the morning. Overall good value.
Stayed 3 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 4 nights in Aug 2025

10/10 Excellent

Justine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very good find

The hotel is well placed for the metro and for getting into the heart of the city. The staff on reception were really pleasant and helpful, especially around the air con which kept turning itself off. The standard of the room was high for this price bracket with bright, comfortable furnishings and a spacious, clean bathroom. The cost of hotels in Madrid seems pretty high, but this felt like a very good find!
Stayed 3 nights in Sep 2025

10/10 Excellent

Laura

Travelled with partner
Great location, clean and comfortable
Stayed 1 night in Sep 2025

10/10 Excellent

Reina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and accommodating. Many interesting places were walking distance from the property. I wish the room itself had been cleaner and in better condition but overall, it was okay. Only spent time in the room to sleep and shower.
Stayed 4 nights in Aug 2025

8/10 Good

Darcey, Port Jervis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice but very small for 4 people. We didn't mind since we were just staying the night. There was a lot of people out and around near the hotel way past midnight but it wasn't too noisy. Very hot in the room and could not adjust the central air. Daytime temps in Madrid were over 100 degrees farenheit. We understood that the air conditioning didn't go on till we were in the room but it took a long time to cool down. Overall we had a very nice stay for one night. The staff were wonderful!!
Stayed 1 night in Aug 2025

10/10 Excellent

Dylan

Stayed 3 nights in Aug 2025

10/10 Excellent

Javier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad for the price and walkable to restaurants and coffee shops. It’s also a less than 5 minute walk to the subway station.
Stayed 4 nights in Jul 2025

10/10 Excellent

Margarita

Travelled with family
Liked: Cleanliness, staff & service, amenities
Just as expected for the price paid
Stayed 2 nights in Jul 2025

8/10 Good

DIANE

Liked: Staff & service, amenities, property conditions & facilities
Room could use a dusting and floor washed, but linens and bathroom clean. Ants in the bathroom, which didn't bother us. Efficient use of small space for comfort. Nice to have a hot water kettle to make coffee/tea (provided) and the biscuit and bottle of water are nice addition.
Stayed 6 nights in Jun 2025

10/10 Excellent

SAED

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly, personable people in addition to great location perfect for making repeated visits to bear and the strawberry tree! Not to mention a clean, hip interior and in our case, a wonderful balcony with a view and outdoors shower! Loved it!
Stayed 1 night in Jun 2025

10/10 Excellent

Christopher, London

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing Experience at Crosstown Hotel in Madrid!

We had an absolutely excellent experience at Crosstown Hotel. What stood out the most was the staff—so kind, professional, and attentive! Special thanks to Juan, Juan Manuel, and every other Juan who helped us—they were all incredibly courteous and made us feel at home. The hotel itself is spotless, very clean and well-maintained. The location is unbeatable—close to great restaurants, beautiful churches, and all the major spots in Madrid. I highly recommend Crosstown Hotel 100%. If you're visiting Madrid, this is the place to stay!
Stayed 3 nights in Apr 2025

10/10 Excellent

MAIRA

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 4 nights in Apr 2025

10/10 Excellent

Sankar, Dayton

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Sankar, Dayton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Palace, Opera, Sol area walkable
Stayed 2 nights in Mar 2025

8/10 Good

kamal

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très bon hôtel

Très bon hôtel, moderne et confortable, très bien situé pour visiter les Grands Boulevards de Madrid, la chambre est équilibrée de café, thé et tisane j’apprécie pour le petit dej dans la chambre ou une tisane la nuit avant de dormir 😀.
Stayed 2 nights in Feb 2025

10/10 Excellent

Aylen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

4/10 Poor

Amoye

Disliked: Cleanliness, amenities
The room looked ok but it was as super small no space to even open luggage properly. The bathroom you could smell the drainage and it permiated the room. Also the AC Unit did not work so I had to open windows
Stayed 2 nights in Nov 2024

8/10 Good

James

Stayed 1 night in Sep 2024