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HA San Mateo Suites

Property class: 3

Photo gallery for HA San Mateo Suites

A multi-story building with a sign indicating 'Madrid'.
A grand staircase with wooden railings and a chandelier, leading to a second-floor landing.
A hotel room with a bed, a TV mounted on the wall, a bathroom visible through an open door, and a plant near the window.
A hotel room with a desk, chair, and a view of the outside.
A yellow sofa in a room with a wooden door, a green chandelier, and yellow curtains.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available

Explore the area

View map
21 Calle de San Mateo, Planta 2, Madrid, Madrid, 28004
  • Place, Gran Via
    ‪10 min walk‬
  • Place, Plaza de Cibeles
    ‪11 min walk‬
  • Place, Puerta del Sol
    ‪14 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪18 min drive‬

Room options

View all photos for Double Room

A hotel room with a geometric patterned wall, a yellow headboard, white bedding, and a bedside table with a lamp.

Double Room

7.6 out of 10
Good
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with three single beds, each with white linens and green pillows.

Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a desk, a TV, and a window with orange curtains.

Single Room

8.8 out of 10
Excellent
(5 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Large Single Bed
  • Free Wi-Fi

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About the area

Madrid

HA San Mateo Suites places you in the centre of Madrid, within just a 15-minute stroll of popular places like Gran Via and Plaza de Cibeles. Highlights at this hotel include in-room free WiFi and Smart TVs. .This smoke-free hotel offers free WiFi in public areas, locker space and a lift. Full breakfast is available at weekends between 9:00 AM and 11:00 AM. .Within a 20-minute walk of this 3-property class Madrid Centro hotel, attractions include Puerta del Sol and El Retiro Park.

What's nearby

  • Paseo de la Castellana - 6 min walk - 0.6 km
  • Gran Via - 10 min walk - 0.9 km
  • Plaza de Cibeles - 11 min walk - 1.0 km
  • Plaza de Callao - 13 min walk - 1.1 km
  • Puerta del Sol - 14 min walk - 1.3 km

Getting around

  • Alonso Martinez Station - 4 min walk
  • Madrid Recoletos Station - 9 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 26 min drive

Restaurants

  • ‪Honest Greens Hortaleza - ‬2 min walk
  • ‪Makkila - ‬1 min walk
  • ‪Aux Merveilleux de Fred - ‬1 min walk
  • La Petisqueira II
  • ‪Villa Capri - ‬2 min walk

About this property

HA San Mateo Suites

HA San Mateo Suites offers its guests a lift. Public spaces have free WiFi.

This 3-star Madrid hotel is smoke free.

  • 18 guestrooms or units
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Lift
  • No smoking on site
  • Locker space
HA San Mateo Suites offers 18 air-conditioned accommodations with minibars and espresso makers. Smart televisions are featured in guestrooms.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Weekend full breakfast available 9:00 AM to 11:00 AM for a fee: EUR 15 for adults and EUR 15 for children

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Lockers

Guest services

  • Housekeeping on request

Accessibility

  • Lift

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately EUR 15 for adults and from EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Madrid Suites San Mateo Hostal
Suites San Mateo Hostal
Madrid Suites San Mateo
HA San Mateo Suites Hotel
HA San Mateo Suites Madrid
HA San Mateo Suites Hotel Madrid

Frequently asked questions

What is the cancellation policy at HA San Mateo Suites?

HA San Mateo Suites offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at HA San Mateo Suites?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at HA San Mateo Suites on 19 Aug 2026 start from NZ$147, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does HA San Mateo Suites serve breakfast?

Yep, full breakfast is on offer at weekends from 9:00 AM to 11:00 AM.

Is there a free airport shuttle available at HA San Mateo Suites?

No, HA San Mateo Suites does not offer an airport shuttle service.

What time are check-in & check-out at HA San Mateo Suites?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at HA San Mateo Suites?

No, pets are not allowed.

HA San Mateo Suites Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 81 out of 236 reviews
Rating 8 - Good. 95 out of 236 reviews
Rating 6 - Okay. 35 out of 236 reviews
Rating 4 - Poor. 15 out of 236 reviews
Rating 2 - Terrible. 10 out of 236 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Shelley

Liked: Cleanliness, staff & service, amenities
Excellent location.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secure, helpful friendly staff clean modern room
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Shane

Liked: Cleanliness
Real Madrid very decent priced location was perfect
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Alejandro

Liked: Cleanliness
friendly staff, convenient location
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, cheap price, great location, friendly staff and overall great for 1/2 people wanting a good but budget friendly hotel spot in Madrid
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Philip

Liked: Cleanliness, property conditions & facilities
Amazing location. Close to everything, and even being right above some great bars, noise was never an issue, and we slept great every night.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

MARGARET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Great central place to stay.
Stayed 4 nights in Apr 2025
Verified review

8/10 Good

Eric

Liked: Cleanliness, staff & service
Clean.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Lisa

Liked: Cleanliness, amenities, property conditions & facilities
Location is amazing! Room was clean and staff were nice. The room was a bit small er than expected but this is likely due to the fantastic location.
Stayed 2 nights in Oct 2025
Verified review

6/10 Okay

Thomas

Liked: Cleanliness, staff & service, amenities
Room was great. But the breakfast that was on the prospectus didn't exist. Coffee pods are free. Location is stellar.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay thanks!
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Melissa

Liked: Staff & service
Disliked: Amenities
Strange hotel. I would only recommend for an extremely short stay. The concierge was so nice, but the hotel itself is not worth the price, at all. The beds were comfortable, the bathrooms could have used an some additional cleaning, the walls were paper thin so that even guests coughing in the next room could be heard throughout. There was a gaping hole in the hallway and construction began promptly every day at 11:55am. At night one could hear loud stomping, presumably from the floor above, or patrons coming up and down the stairs...overall, I would only recommend for a short stay, and if one plans to mostly be outside of the hotel as the location is great for exploring Madrid.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is really clean, staff is friendly and it’s super close to La gran via!
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Naziha

Liked: Cleanliness, staff & service
Exellent location!!
Stayed 5 nights in Feb 2024
Verified review

8/10 Good

ADHNAN

Liked: Cleanliness, staff & service, property conditions & facilities
The room itself was a fair size but had no coffee or safe facilities. The bathroom was tiny, I am 5'9 and struggled to get into the shower with the showerhead very close to my head. There is no staff on site from 6pm-9am but that property is secure, just be mindful that you don't let any drunks into the property from the bar next door. The location is brilliant, lots of coffee shops, restaurants and two metro stations close by. Would I stay here again, solo yes with family no.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great deal, fantastic location
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, quiet and convenient. I would stay here again.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 3 nights in Nov 2024
Verified review

10/10 Excellent

Marc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and affordable stay, staff soo kind and helpful. definitely recommended
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again.
Stayed 2 nights in Feb 2024
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the metro but also walkable into the centre. Room clean and functional, staff very friendly and check on was easy. Would definitely stay again
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Jaime

Just great

Was great and the people very friendly.
Stayed 4 nights in Nov 2024
Verified review

6/10 Okay

CARLOS

Liked: Property conditions & facilities
Unique property.
Stayed 2 nights in Sep 2025
Verified review

8/10 Good

Olvido

Liked: Cleanliness, property conditions & facilities
Nice, central and quiet
Stayed 3 nights in Mar 2024
Verified review

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property.
Stayed 5 nights in Oct 2023