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Hotel Serrano

4.0 star property

Photo gallery for Hotel Serrano

Reception
Couples’ dining
LCD TV
Dining
Double Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Bar
  • Laundry room
  • Room service

Explore the area

View map
Calle de Marques de Villamejor, 8, Madrid, Madrid, 28006
  • Place, Paseo de la Castellana
    ‪1 min walk‬
  • Place, El Corte Inglés
    ‪5 min walk‬
  • Place, U.S. Embassy
    ‪7 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

8.0 out of 10
Very good
(17 reviews)
  • 14 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Superior Room

Superior Room

Superior Room

  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Double Room

Double Room

Double Room

9.0 out of 10
Wonderful
(22 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

View all photos for Double Room Single Use

Hair dryer, bidet, towels

Double Room Single Use

9.6 out of 10
Exceptional
(4 reviews)
  • 18 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Single Beds

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About the area

Madrid

Hotel Serrano puts you in the centre of Madrid, 1.8 km (1.1 mi) from Gran Via and 2.1 km (1.3 mi) from Prado Museum. Highlights at this hotel include in-room free WiFi and LCD TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning buffet breakfast is served between 7:30 AM and 10:30 AM. There's also the convenience of car rentals on site. .Attractions within a 30-minute walk of this 4-property class Salamanca hotel include Puerta del Sol and Puerta de Alcalá.

What's nearby

  • Paseo de la Castellana - 1 min walk - 0.0 km
  • ABC Serrano - 2 min walk - 0.2 km
  • El Corte Inglés - 5 min walk - 0.5 km
  • U.S. Embassy - 7 min walk - 0.6 km
  • Plaza de Colon - 10 min walk - 0.9 km

Getting around

  • Nunez de Balboa Station - 7 min walk
  • Madrid Recoletos Station - 12 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 21 min drive

Restaurants

  • ‪Streetxo - ‬2 min walk
  • ‪Five Guys - Serrano - ‬4 min walk
  • ‪Magnum Bar by Villa Magna - ‬2 min walk
  • ‪Delphina Serrano - ‬2 min walk
  • ‪Flor y Nata - ‬3 min walk

About this property

Hotel Serrano

There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Hotel Serrano.

This 4-star Madrid hotel is smoke free.

  • 1 building
  • 34 guestrooms or units
  • 6 levels
  • Built in 1969
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hotel Serrano offers 34 accommodations with a safe and free newspapers. LCD televisions are featured in guestrooms.

Bathrooms include baths or showers, bidets and hairdryers. This Madrid hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 16.50 for adults and EUR 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 1 building
  • 6 floors
  • Built in 1969
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 16.5 for adults and from EUR 7.50 for children
  • Nearby parking fee: EUR 30 per day (656 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and debit cards. Cash is not accepted. 

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Serrano Madrid
Serrano Madrid
Hotel Serrano Silken Madrid
Hotel Serrano Silken
Serrano Silken Madrid
Serrano Silken
Hotel Serrano Managed by Silken

Frequently asked questions

What is the cancellation policy at Hotel Serrano?

Hotel Serrano offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Hotel Serrano serve breakfast?

You bet, buffet breakfast is served daily between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Serrano?

No, Hotel Serrano does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Serrano?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Serrano?

No, pets are not allowed.

Hotel Serrano Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 276 out of 495 reviews
Rating 8 - Good. 148 out of 495 reviews
Rating 6 - Okay. 48 out of 495 reviews
Rating 4 - Poor. 15 out of 495 reviews
Rating 2 - Terrible. 8 out of 495 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Roger, Jersey City

Liked: Cleanliness, amenities, property conditions & facilities
Air conditioner didn't work properly and it was very uncomfortable in our room. We didn't report it because we wete in a hurry next AM.
Stayed 1 night in Nov 2025

6/10 Okay

Periklis

Liked: Staff & service
Disliked: Amenities
Is not a 4 star hotel. Location is good and breakfast is decent.
Stayed 3 nights in Nov 2025

6/10 Okay

Jacobo

Stayed 1 night in Nov 2025

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Excellent, quiet location, with great restaurants nearby. The breakfast was good, but can be improved. The staff are very friendly and helpful. My only complaint is that they turned off the air conditioning without any warning, or at least they didn't warn me, and the room was extremely hot the last night. They should warn the guests…
Stayed 4 nights in Oct 2025

10/10 Excellent

Herson

Stayed 1 night in Oct 2025

6/10 Okay

Kirsty

Stayed 2 nights in Sep 2025

10/10 Excellent

Jareth

Liked: Cleanliness, staff & service, property conditions & facilities
La estancia fue excelente, nos atendieron de maravilla
Stayed 1 night in Oct 2025

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room!
Stayed 4 nights in Sep 2025

10/10 Excellent

SUYIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encanto el Hotel La estadia y todo el personal muy Bella’s persona lo unico fue una de la chicas del personal Veronica se Porto muy ruda y grocera con nosotras Durante nuestra estadia fue la unica del personal del hotel que no fue amable del resto todos le dot un 10/10
Stayed 3 nights in Aug 2025

4/10 Poor

Gemma

Business traveller
Disliked: Property conditions & facilities, room comfort
Tired dated rooms that smelt off. Way off what I’d expect from a 4* hotel
Stayed 2 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and friendly staff
Stayed 2 nights in Sep 2025

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to transportation and several restaurants in the area.
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Fine for a night or two

The hotel was in a good location for a business trip, rather than a site seeing one. The room was clean and fairly comfortable. The big issues I had were that the shower temperature would jump to boiling hot every few minutes and the AC. The thermostat system is so loud that I didn’t sleep at all the first night, and for the remaining nights had to turn it off before bed. And on my final morning something must have gone wrong as I was woken up by what sounded like a jet engine in the vents. Overall the hotel is fine for a night or two but there are issues.
Stayed 4 nights in Sep 2025

10/10 Excellent

Oisín Shane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Serrano

Our stay was excellent. The fan in the room was brilliant. The bathroom was amazing.
Stayed 4 nights in Aug 2025

8/10 Good

Ingrid

Travelled with partner
Liked: Amenities
I wait for more because of the reviews! The bathroom excelent the room nothing especial
Stayed 3 nights in Aug 2025

10/10 Excellent

ZORAYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Very nice
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and good service
Stayed 3 nights in Jun 2025

10/10 Excellent

Ninoska

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este hotel me encantó. Las atenciones son muy buenas. Me sentí como en casa. Agradezco a todos por tratarme tan bien. Un desayuno muy bueno también.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ayako

Stayed 4 nights in Jul 2025

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

10/10 Excellent

Pamela

Stayed 2 nights in Jun 2025

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
A very pleasant experience at Hotel Serrano. Spacious clean rooms , great breakfast, nice bar area . Not a flashy or luxury hotel but it is elegant . Excellent location next to Serrano street and many shops and restaurants. Very good value for the price. Highly recommended .
Stayed 3 nights in Jun 2025

6/10 Okay

JUAN

Stayed 1 night in Jun 2025

10/10 Excellent

gilberto, pawtucket

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in Jul 2025

2/10 Terrible

Antonio

Stayed 1 night in Jun 2025