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Hotel Ciudad de Alcalá

2.0 star property
Hotel in Alcala de Henares with 24-hour front desk and coffee shop/cafe

Photo gallery for Hotel Ciudad de Alcalá

Interior detail
Interior entrance
Interior entrance
Front of property
Double Room Single Use

Reviews

7.0 out of 10
Good

Popular amenities

  • Laundry
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
The current price is NZ$91
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
C/ Cánovas del Castillo 4, Alcala de Henares, Madrid, 28807
  • Place, Convent of Las Clarisas de San Diego
    ‪8 min walk‬
  • Place, Plaza Cervantes
    ‪8 min walk‬
  • Place, University of Alcala
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

Highlights

Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

In-room safe, blackout curtains, iron/ironing board, free WiFi

Triple Room

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • 15 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Bed OR 3 Twin Beds

Single Room

Highlights

Flat-screen TV
Blackout curtains
Private bathroom
Hairdryer
Digital channels
Daily housekeeping
In-room safe
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

About the area

Alcala de Henares

Hotel Ciudad de Alcalá puts you in the heart of Alcala de Henares, steps from Palacio Laredo and within a 10-minute stroll of Parque O'Donnell. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and dry cleaning/laundry services. Added amenities include a coffee shop/cafe, free newspapers in the lobby and tour/ticket assistance. There's also the convenience of self parking. .Sights within a 15-minute walk of this Alcala de Henares hotel include Convent of San Juan de la Penitencia and Capilla de las Santas Formas.

What's nearby

  • Convent of Las Clarisas de San Diego - 8 min walk - 0.7 km
  • Plaza Cervantes - 8 min walk - 0.7 km
  • University of Alcala - 8 min walk - 0.7 km
  • Cervantes Birthplace Museum - 10 min walk - 0.9 km
  • La Garena Plaza Shopping Center - 5 min drive - 3.9 km

Getting around

  • Alcalá de Henares Station - 3 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 24 min drive

Restaurants

  • ‪Taberna San Isidro - ‬5 min walk
  • ‪Churrería Chocolatería Cibeles - ‬3 min walk
  • ‪Pizzeria Carlos - ‬5 min walk
  • ‪Ramen Kagura - ‬5 min walk
  • ‪Indalo Tapas - ‬6 min walk

About this property

Hotel Ciudad de Alcalá

Hotel in Alcala de Henares with 24-hour front desk and coffee shop/cafe
There's a coffee shop/cafe on site. Public spaces have free WiFi. A vending machine, multilingual staff, and tour/ticket assistance are also featured at Hotel Ciudad de Alcalá. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Alcala de Henares hotel is smoke free.

  • 1 building
  • 30 guestrooms or units
  • 3 levels
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Coffee shop
Hotel Ciudad de Alcalá offers 30 accommodations with a safe and a hairdryer. 15-inch flat-screen televisions come with digital channels.

Bathrooms include a bath. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Similar properties

Front of property
Hostal El Val
  • Breakfast included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
4.2 out of 5, Very good, 67 reviews
The price is NZ$117
includes taxes & fees
3 Nov - 4 Nov
Hostal El Val

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 8 per day)
  • Limited on-site parking

Food and drink

  • A coffee shop/cafe

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 building
  • 3 floors
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Bathtub
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 15-inch flat-screen TV with digital channels

More

  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.6 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: EUR 8 per day
  • Rollaway bed fee: EUR 10.6 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa and Mastercard. Cash is not accepted.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Hotel Ciudad Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel
Hotel Ciudad de Alcalá Alcala de Henares
Hotel Ciudad de Alcalá Hotel Alcala de Henares

Frequently asked questions

What is the cancellation policy at Hotel Ciudad de Alcalá?

Hotel Ciudad de Alcalá offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Ciudad de Alcalá?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Ciudad de Alcalá on 30 Nov 2025 start from NZ$90.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Ciudad de Alcalá?

Yep, Hotel Ciudad de Alcalá has a self car park for EUR 8 per day. Onsite parking is limited.

Is there a free airport shuttle available at Hotel Ciudad de Alcalá?

No, Hotel Ciudad de Alcalá does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Ciudad de Alcalá?

Check-in begins at 3:00 PM. Check-out time is 11:30 AM.

Are pets allowed at Hotel Ciudad de Alcalá?

No, pets are not allowed.

Hotel Ciudad de Alcalá Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 94 reviews
Rating 8 - Good. 32 out of 94 reviews
Rating 6 - Okay. 27 out of 94 reviews
Rating 4 - Poor. 9 out of 94 reviews
Rating 2 - Terrible. 8 out of 94 reviews

7.4/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Meegan

Stayed 1 night in Jul 2025

6/10 Okay

FRANKLIN

Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Neil

Stayed 5 nights in Mar 2025

8/10 Good

Jose

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location close to both the railway station and the city center. The hotel also has paking parking space.
Stayed 2 nights in Mar 2025

6/10 Okay

ROSHAN KUMAR

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
It's good but the cleanliness is not good. Thank you.
Stayed 4 nights in Mar 2025

10/10 Excellent

Seunghyeon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy cerca de la estación!

6/10 Okay

marleny

Travelled with family
I like the clean bedroom. But the wifi is terrible if you’re planning to work or do homework while you stay, I don’t recommend it. The location of the hotel is not convenient to get to the airport. I wouldn’t reserve it again for that reason.
Stayed 1 night in Oct 2024

6/10 Okay

Cesar, El Paso

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None.
Stayed 2 nights in Sep 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service
Great place for a night or two. Friendly and helpful staff. Some fittings a bit tired. Safe parking garage under the hotel.
Stayed 1 night in Sep 2024

4/10 Poor

Leah

Liked: Staff & service
Disliked: Cleanliness
Guests at the hotel were very noisy
Stayed 2 nights in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Marlon

Stayed 2 nights in Feb 2024

10/10 Excellent

Marlon

Liked: Amenities
Stayed 2 nights in Jan 2024

8/10 Good

Marlon

Stayed 1 night in Jan 2024

6/10 Okay

Chip

Liked: Cleanliness, staff & service
Never get a room on the bottom floor.
Stayed 3 nights in Sep 2023

6/10 Okay

Rodolfo

Travelled with family
Liked: Staff & service
Por el costo estuvo ok, nada espectacular.
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities

Well positioned

The hotel is a bit tired and could do with a significant upgrade, although it is very well positioned for access to the train station and casco historico.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Near to the Train Station and the bus stops. It was easy to go to Madrid and they had buses to the Airport from 5.45am Reaching by 6.45am. so was all Good for my Transit. The bed could be better
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants and bars Walking distance to train approx mins and clean
Stayed 9 nights in Dec 2018

8/10 Good

Marlon, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the price Location perfect-close to lots of restaurants/bars Coffee shops etc Around the corner from train station
Stayed 6 nights in Jul 2018

8/10 Good

Sheri

Liked: Staff & service, room comfort

An old "new" build in Alcala, great location.

This is in a great part of Alcala. Very close to the old district and bus stops right out front of the hotel. There are grocery stores close. The hotel itself is average for Spain. It is an older building, but without the old Spanish charm. If you can disregard the outside facade of the building, you can make yourself at home for a night or two. The rooms are small but accommodating.
Stayed 4 nights in May 2018

4/10 Poor

Karl, PA

Disliked: Cleanliness, staff & service

Cheap, and you get what you pay for

Walls are paper thin. I heard every conversation, party, and embarrassingly brief sex act. I understand that hotel staff can't do anything about street noise, but when the staff lives on site, they can and should do something about noisy guests at 3am. Don't stay here if you want to get any sleep.
Stayed 5 nights in May 2017

6/10 Okay

daniel

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Air conditioning was terrible. They had to move us from the room. In the new room the shower drain was clogged. Very poor internet. The owner or employee was always smoking on tje hallway and terrible smell all over the hotel. Not a 2 star hotel, I will give a minus 2. They need to remodel everything very old and dated, need complete remodeling but a good thing is the great location and can say a very comfortable bed.