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Hotel Europa

3.0 star property
Central Madrid hotel connected to the convention centre, steps from Puerta del Sol

Photo gallery for Hotel Europa

Quadruple room with Puerta del Sol views
Front of property
Breakfast, lunch, dinner served; Spanish cuisine
Breakfast, lunch, dinner served; Spanish cuisine
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
The current price is NZ$347
includes taxes & fees
25 July - 26 July

Explore the area

Map
Calle Carmen, 4, Madrid, Madrid, 28013
  • Puerta del Sol
    ‪2 min walk‬
  • Gran Via
    ‪3 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for 2 Double connecting rooms with Puerta del Sol views

Street view

2 Double connecting rooms with Puerta del Sol views

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 43 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds

View all photos for Premium Double Room, Terrace

City view

Premium Double Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Single Room, Terrace

Premium Single Room, Terrace

Premium Single Room, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for 2 Double connecting rooms

1 bedroom, minibar, in-room safe, desk

2 Double connecting rooms

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 43 sq m
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds

View all photos for Premium Triple Room, Terrace

Premium Triple Room, Terrace

Premium Triple Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 25 sq m
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds

View all photos for Quadruple room with Puerta del Sol views

Quadruple room with Puerta del Sol views

Quadruple room with Puerta del Sol views

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 25 sq m
  • City view
  • Sleeps 4
  • 4 Single Beds OR 1 Double Bed and 2 Single Beds

View all photos for Triple room with Puerta del Sol views

Triple room with Puerta del Sol views | Bathroom

Triple room with Puerta del Sol views

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 21 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Double Room

1 bedroom, minibar, in-room safe, desk

Double Room

9.0 out of 10
Wonderful
(86 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Double Room with Puerta del Sol views

City view

Double Room with Puerta del Sol views

9.8 out of 10
Exceptional
(30 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room

Triple Room

8.8 out of 10
Excellent
(25 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Single Room with Puerta del Sol views

Single Room with Puerta del Sol views

Single Room with Puerta del Sol views

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
Hairdryer
  • 9 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 1 Single Bed

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(26 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Separate bedroom
Private bathroom
  • 9 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 Single Bed

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About the area

Madrid

Hotel Europa places you in the centre of Madrid, connected to the convention centre and within a short 5-minute stroll of Puerta del Sol and Gran Via. Highlights at this hotel include a restaurant and in-room free WiFi. .The café, Café Europa, serves Spanish cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 3-property class Madrid Centro hotel include Plaza Mayor and Royal Palace of Madrid.

What's nearby

  • Puerta del Sol - 2 min walk - 0.2 km
  • Gran Via - 3 min walk - 0.3 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • Royal Palace of Madrid - 11 min walk - 1.0 km
  • Prado Museum - 13 min walk - 1.1 km

Getting around

  • Sol Station - 3 min walk
  • Madrid Recoletos Station - 18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪C & Tapas - ‬2 min walk
  • ‪Ciudad de Tui - ‬3 min walk
  • ‪Casa Labra - ‬1 min walk
  • ‪Jollibee - ‬2 min walk
  • ‪Starbucks - ‬2 min walk

About this property

Hotel Europa

Central Madrid hotel connected to the convention centre, steps from Puerta del Sol
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Europa also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 3-star Madrid hotel is smoke free.

  • 100 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Europa offers 100 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Languages

English, French, Italian, Spanish

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  • Air conditioning
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4.6 out of 5, Wonderful, 793 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 25 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Café Europa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 14 for children
  • Self-parking fee: EUR 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Europa Hotel MADRID
Europa MADRID
Europa
Hotel Europa Hotel
Hotel Europa MADRID
Hotel Europa Hotel MADRID

Frequently asked questions

What is the cancellation policy at Hotel Europa?

Hotel Europa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Europa?

As of 24 Jun 2025, prices found for a 1-night stay for 2 adults at Hotel Europa on 25 Jul 2025 start from NZ$346.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Europa?

Yep, Hotel Europa has a self car park for EUR 25.00 per day.

Does Hotel Europa serve breakfast?

Yep, buffet breakfast is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Europa?

No, Hotel Europa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Europa?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Europa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Europa?

No, only service animals are allowed.

Hotel Europa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 692 out of 1001 reviews
Rating 8 - Good. 215 out of 1001 reviews
Rating 6 - Okay. 60 out of 1001 reviews
Rating 4 - Poor. 22 out of 1001 reviews
Rating 2 - Terrible. 12 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Acceptable but can be better

The hotel is in a very good location and is in a beautiful building but the rooms need to be upgraded. The room is very basic. Tge bathroom is old and the beds are not comfortable.
Stayed 1 night in Mar 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel in a great location. From check in to check out the staff were great. Lovely clean room. Tasty breakfast with plenty of choice & topped up regularly.
Stayed 3 nights in Mar 2025

8/10 Good

Nataliya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location
Stayed 6 nights in Mar 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent service and location!

Excellent hotel location and service. This is the place to stay in Madrid if you want to have a great time. Excellent customer service! Everyone was very friendly, I will stay here for sure everytime I come.
Stayed 3 nights in Mar 2025

6/10 Okay

Annie

Travelled with family
Liked: Cleanliness
Center
Stayed 2 nights in Mar 2025

10/10 Excellent

Cary, Clermont

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is amazing!!! Room was comfortable and view was incredible.
Stayed 2 nights in Mar 2025

10/10 Excellent

Dale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in Puerta del Sol

The hotel was perfectly located, rooms were very nice. The wi-fi was good. We would definitely stay there again! Also, the metro stop was right outside the hotel- perfect!
Stayed 3 nights in Mar 2025

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Loren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Near everything.
Stayed 7 nights in Mar 2025

10/10 Excellent

OLLIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

It was great. Central location and very helpful staff.
Stayed 2 nights in Mar 2025

8/10 Good

Jennifer

Stayed 2 nights in Mar 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2025

10/10 Excellent

Glorielis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The treatment from the staff alone deserves a 6 stars. They were so welcoming and escorted us to the room; helped with our bags; and even carried the bag for us to the Main Street, in order to pack them in the taxi. The room was cozy & surprisingly quiet considering it’s location. Honestly, I can’t say enough good things about it. 20/10 in my book.
Stayed 1 night in Mar 2025

10/10 Excellent

Cindy

Stayed 2 nights in Mar 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel centerily located. Walking distance to many sites and restaurants.
Stayed 2 nights in Mar 2025

8/10 Good

jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location was great but

Location was the best , i dont mind the noise in the middle of the night because you are in the centet of plaza del sol … the guy in the front is kinda snooty though when i checked in , but the other crew was nice , rooms need updating , there is a distinct smell in the bathroom , it needs more ventilation though its dated , sheets n blankets shloud also be updated
Stayed 4 nights in Jan 2025

8/10 Good

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was excellent. Noisy at night but probably because the hotel is centrally located.
Stayed 2 nights in Feb 2025

2/10 Terrible

Norma

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Our room was ann exterior room facing the Main Street. It was so loud all through the night. After the party goers went to bed, it was the dumpsters being picked up. Then all the setup for the outdoor restaurant to be ready for the morning breakfast opening. Then all the construction noise. Bottom line is there was never a quiet moment in the room. Also our tv didn’t work so we couldn’t watch the Real Madrid game in our room. And the most egregious and insensitive thing the hotel did is that we arrived earlier than our checkin time. They said our room was ready but we had to pay another 150 euros to be able to check in early. That is absurd and ridiculous considering the room was ready. Will NOT return to this hotel and do not recommend it to anyone. Please beware! I read the reviews about the noise and decided it might be worth the deal. It was not worth it at all! Never again. Maybe if you are guaranteed an interior room that might be better but without a guarantee, don’t chance it!
Stayed 2 nights in Feb 2025

10/10 Excellent

Emmanuel

Stayed 3 nights in Feb 2025

10/10 Excellent

Luis Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
outstanding service
Stayed 2 nights in Feb 2025

10/10 Excellent

Luis Alberto

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Spot, walking distance to any iconic placed at Madrid and outstanding service.
Stayed 4 nights in Feb 2025

10/10 Excellent

Aydelix

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to all the main attractions , walking distance to the gran via , plaza mayor , amazing restaurants and shops , would definitely be staying here again on my next trip to Madrid. Staff very friendly and welcoming .
Stayed 4 nights in Feb 2025

6/10 Okay

Kaitlyn

Travelled with partner
Liked: Cleanliness, staff & service
The location was perfect. Right in the middle of city center, looking out over Puerta del Sol. Great view for people watching on our balcony. You can easily access major sites on foot or grab the subway right from the square in front. The room was on the smaller side, bed was quite firm and the sheets were a little scratchy but nothing unbareable. The bathroom is fullt renovated and stunning however the water was cold no matter how high you turn it up and at any time of day. The shower has a glass divider on 3/4 of it but it does not have a door which is fine but the open quarter to walk in does not have a lip on it to prevent warer leaking out. Our drain was slow, meaning water started to flow out through the open space where you enter. We had to turn the water on to get wet, turn it off lather/shampoo and rush to rise, so we didnt make a mess on the bathroom floor. Its fine, its got its flaws but you get probably the best walkable experience from staying here if you only need a bed to rest in.
Stayed 1 night in Feb 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel close to main attractions but a few blocks away from gran via so you get some quiet time as well. The staff was friendly and knowledgeable.
Stayed 9 nights in Feb 2025