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Hotel Europa

3.0 star property
Central Madrid hotel connected to the convention centre, steps from Puerta del Sol

Photo gallery for Hotel Europa

Quadruple room with Puerta del Sol views
Breakfast, lunch, dinner served; Spanish cuisine
Lobby sitting area
Front of property
Breakfast, lunch, dinner served; Spanish cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry

Explore the area

View map
Calle Carmen, 4, Madrid, Madrid, 28013
  • Place, Puerta del Sol
    ‪2 min walk‬
  • Place, Gran Via
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Double Room

Minibar, in-room safe, desk, soundproofing

Double Room

9.0 out of 10
Wonderful
(94 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Single Room

Single Room

Single Room

9.0 out of 10
Wonderful
(27 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 9 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 Twin Bed

View all photos for Single Room with Puerta del Sol views

Single Room with Puerta del Sol views

Single Room with Puerta del Sol views

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
  • 9 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 1 Twin Bed

View all photos for Double Room with Puerta del Sol views

City view

Double Room with Puerta del Sol views

9.8 out of 10
Exceptional
(32 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(30 reviews)

Highlights

Garden
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Triple room with Puerta del Sol views

Triple room with Puerta del Sol views | Bathroom

Triple room with Puerta del Sol views

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
  • 21 sq m
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

9.2 out of 10
Wonderful
(15 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
  • 25 sq m
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Quadruple room with Puerta del Sol views

Quadruple room with Puerta del Sol views

Quadruple room with Puerta del Sol views

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Electric kettle
  • 25 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

View all photos for 2 Double connecting rooms

Minibar, in-room safe, desk, soundproofing

2 Double connecting rooms

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 43 sq m
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

View all photos for 2 Double connecting rooms with Puerta del Sol views

Street view

2 Double connecting rooms with Puerta del Sol views

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Heating
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 43 sq m
  • City view
  • Sleeps 4
  • 4 Twin Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Premium Double Room, Terrace

City view

Premium Double Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Single Room, Terrace

Premium Single Room, Terrace

Premium Single Room, Terrace

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 1
  • 1 Queen Bed

View all photos for Premium Triple Room, Terrace

Premium Triple Room, Terrace

Premium Triple Room, Terrace

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • 15 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the area

Madrid

Hotel Europa places you in the centre of Madrid, connected to the convention centre and within a short 5-minute stroll of Puerta del Sol and Gran Via. Highlights at this hotel include a restaurant and in-room free WiFi. .The café, Café Europa, serves Spanish cuisine and is open for breakfast, lunch and dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of self parking. .Places within a 15-minute walk of this 3-property class Madrid Centro hotel include Plaza Mayor and Royal Palace of Madrid.

What's nearby

  • Puerta del Sol - 2 min walk - 0.2 km
  • Gran Via - 3 min walk - 0.3 km
  • Plaza Mayor - 6 min walk - 0.6 km
  • Royal Palace of Madrid - 11 min walk - 1.0 km
  • Prado Museum - 13 min walk - 1.1 km

Getting around

  • Sol Station - 3 min walk
  • Madrid Recoletos Station - 18 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 25 min drive

Restaurants

  • ‪Café&Tapas - ‬2 min walk
  • ‪Café Europa - ‬1 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Café & Té - ‬1 min walk
  • ‪Txapela - ‬2 min walk

About this property

Hotel Europa

Central Madrid hotel connected to the convention centre, steps from Puerta del Sol
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. The business-friendly Hotel Europa also features tour/ticket assistance, coffee/tea in common area, and concierge services. For a fee, parking is available.

This 3-star Madrid hotel is smoke free.

  • 100 guestrooms or units
  • Deli
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Europa offers 100 air-conditioned accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms. Bathrooms include baths or showers and hairdryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (EUR 25 per day)
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 for adults and EUR 14 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Café Europa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 14 for adults and from EUR 14 for children
  • Self-parking fee: EUR 25.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Europa Hotel MADRID
Europa MADRID
Europa
Hotel Europa Hotel
Hotel Europa MADRID
Hotel Europa Hotel MADRID

Frequently asked questions

What is the cancellation policy at Hotel Europa?

Hotel Europa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Europa?

Yep, Hotel Europa has a self car park for EUR 25.00 per day.

Does Hotel Europa serve breakfast?

Yep, buffet breakfast is available daily from 7:00 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Europa?

No, Hotel Europa does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Europa?

Yep, they've got a lounge bar and an onsite restaurant that serves Spanish cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Europa?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Europa?

No, only service animals are allowed.

Hotel Europa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 715 out of 1003 reviews
Rating 8 - Good. 200 out of 1003 reviews
Rating 6 - Okay. 54 out of 1003 reviews
Rating 4 - Poor. 24 out of 1003 reviews
Rating 2 - Terrible. 10 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Daile

Liked: Staff & service, amenities, property conditions & facilities
Excelente ubicación y limpieza
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Extremely friendly and helpful staff. Great location close to shopping plaza, great restaurants and train station. Hotel was clean and beautiful.
Stayed 2 nights in Jul 2025

10/10 Excellent

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located right at front of the plaza el sol which is the main plaza in Madrid. You can request a room with a view to the plaza but be aware that comes with noice from the outside. Those rooms have a balcony from which you can appreciate the busy activity in the plaza and a beautiful view to the presidencial house. The staff are super friendly and helpful. There are many restaurants and many activities in the area.
Stayed 4 nights in Jul 2025

10/10 Excellent

Usha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property location is central to everything . Easy access metro, shopping, dinning and activities . It is a lively place. Over night the streets are clean up. Hotel was clean, staffs are very nice and helpful. I would definitely stay at hotel Europa again!!
Stayed 3 nights in Jul 2025

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicación y servicio
Stayed 3 nights in Jul 2025

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

SORIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, super friendly staff, quiet, walking distance to all attraction points.
Stayed 1 night in Jul 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Blecing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 12 nights in Jul 2025

10/10 Excellent

Fabian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and location. Highly recommended!!!
Stayed 3 nights in Jul 2025

6/10 Okay

Amparo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a good stay, however, on Expedia the description for a double room said it slept 3. When we arrived the desk attendants did not allow a 3rd person in the reservation. It resulted in additional fees which could've been avoided if they had updated their page on Expedia.
Stayed 3 nights in Jul 2025

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay, very good location, nice atmosphere.
Stayed 2 nights in Jul 2025

10/10 Excellent

Emma Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Very central property. Room was clean, staff were lovely. it's in a very vibrant location full of nightlife and tourists with excellent travel options nearby.
Stayed 2 nights in Jul 2025

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fantastic stay - the parking close by was so helpful and the staff went above and beyond. Small touches like the cot in the room beautifully made up with amenity kit for kids was lovely. The location is phenomenal. We wanted to try and stay a second night but they were booked out ! Will be our go to hotel in Madrid for the foreseeable future ! Thank you to the amazing staff for being so helpful and kind throughout the whole stay
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and extremely helpful to foreign travelers. Accommodating and welcoming. We'll be back.
Stayed 2 nights in Jul 2025

4/10 Poor

Edward

Disliked: Room comfort

Great location. Very poor customer service.

We booked a six-night stay in a suite with a terrace at Hotel Europa, paying extra for the upgrade. Upon arrival, we were downgraded to a small room with single beds and a tiny, unusable balcony which was nowhere near what we reserved. The hotel didn’t not give us an explanation for our downgrade and did not communicate whether or not we’d be in the room at all during our stay. The location is great, but the lack of accountability or communication left us incredibly frustrated. If we’d known the suite wasn’t available, we would’ve stayed elsewhere. Incredibly poor handling of the situation. We would not recommend unless you’re okay with risking your reservation.
Stayed 6 nights in Jul 2025

10/10 Excellent

Margaret

Travelled with family
Liked: Amenities
Very clean and helpful staff. Would stay there again when in Madrid.
Stayed 6 nights in Jul 2025

10/10 Excellent

Raymond

Stayed 1 night in Mar 2025

10/10 Excellent

Shaun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic hotel

Great hotel! Highly recommend! Great location, great staff and we felt very safe!!
Stayed 1 night in Jul 2025

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location and view! Staff is incredibly friendly and welcoming. Wish we could have stayed longer!
Stayed 1 night in Jul 2025

4/10 Poor

Norys

It is small and old
Stayed 3 nights in Jul 2025

10/10 Excellent

Jonghee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Raymond

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Tommy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location! The bell man was great! For the first time ever at a hotel I arrived 3 hours early, the room was ready and I was charged a $30 early check-in fee. Very surprised and disappointed
Stayed 1 night in Jul 2025

10/10 Excellent

Rosana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Madrid vacations

We had a very nice days in Madrid
Stayed 4 nights in Jul 2025