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Sercotel Las Estrellas

Property class: 3

Photo gallery for Sercotel Las Estrellas

A hotel with a modern facade, a set of stairs leading to the entrance, and a sign indicating it is a hotel.
A hotel reception area with a wooden reception desk, a sign for Hotel Las Estrellas, a staircase, and a potted plant.
A conference room with tables and chairs, light fixtures on the walls, and artwork on the walls.
A hotel room with two beds, a wooden floor, and a green wall.
A spacious dining area with a high ceiling, multiple light fixtures, and a mix of seating arrangements including tables and chairs.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
  • Housekeeping
The current price is NZ$117
includes taxes & fees
15 Oct - 16 Oct

Explore the area

View map
Estrellas 73, Ciempozuelos, 28350
  • Place, Enrique Tierno Galvan Park
    ‪8 min drive‬
  • Place, Industrial District Las Arenas
    ‪17 min drive‬
  • Place, Parla Business District
    ‪18 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪46 min drive‬

Room options

View all photos for Double Or Twin Room

A hotel room with a bed, two pillows, two bedside tables with lamps, and a large cityscape mural on the wall.

Double Or Twin Room

  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Double or Twin Room

A hotel room with a bed, a nightstand, a wall-mounted light, and green curtains.

Double or Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Triple Room

A hotel room with two beds, a desk, a mirror, and a TV.

Triple Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds OR 1 Double Bed and 1 Single Bed

View all photos for Basic Single Room

A hotel room with a bed, a nightstand, a wall-mounted light, and a window with green curtains.

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Quadruple Room

A hotel room with two beds, a green wall, and a window with curtains.

Family Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds OR 2 Double Beds

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About the area

Ciempozuelos

At Sercotel Las Estrellas, you'll be 15.6 km (9.7 mi) from Parque Warner Madrid and 16.3 km (10.1 mi) from Nassica Shopping Center. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Additionally, you'll find luggage storage, a lift and a banquet hall. Buffet breakfast is available at weekends between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 3-property class Ciempozuelos hotel include Industrial District Las Arenas and Calle de Manuel Cobo Calleja.

What's nearby

  • Enrique Tierno Galvan Park - 8 min drive - 7.5 km
  • Industrial District Las Arenas - 17 min drive - 16.8 km
  • Parla Business District - 18 min drive - 19.5 km
  • Nassica Shopping Center - 20 min drive - 20.7 km
  • Parque Warner Madrid - 21 min drive - 17.7 km

Getting around

  • Ciempozuelos Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 34 min drive

Restaurants

  • ‪La Almazara - ‬5 min drive
  • ‪McDonald's - ‬10 min walk
  • ‪La Casona - ‬9 min walk
  • ‪La Lolita - ‬7 min drive
  • ‪Bambam - ‬9 min walk

About this property

Sercotel Las Estrellas

As a guest of Sercotel Las Estrellas, you'll find tour/ticket assistance, concierge services, and a lift. Public spaces have free WiFi. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Ciempozuelos hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • 1 conference room
Sercotel Las Estrellas offers 43 accommodations with a hairdryer and free toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 15 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 9.50 for adults and EUR 6.50 for children

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.5 for adults and from EUR 6.5 for children
  • Covered self-parking fee: EUR 15 per day
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Las Estrellas Ciempozuelos
Las Estrellas Hotel
Las Estrellas Hotel Ciempozuelos
Hotel Las Estrellas Ciempozuelos
Hotel Las Estrellas Hotel
Hotel Las Estrellas Ciempozuelos
Hotel Las Estrellas Hotel Ciempozuelos

Frequently asked questions

What is the cancellation policy at Sercotel Las Estrellas?

Sercotel Las Estrellas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sercotel Las Estrellas?

As of 5 Oct 2026, prices found for a 1-night stay for 2 adults at Sercotel Las Estrellas on 15 Oct 2026 start from NZ$117, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sercotel Las Estrellas?

Yep, Sercotel Las Estrellas has a secured covered self car park for EUR 15 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Sercotel Las Estrellas serve breakfast?

Sure does, buffet brekkie is available at weekends between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Sercotel Las Estrellas?

No, Sercotel Las Estrellas does not offer an airport shuttle service.

What time are check-in & check-out at Sercotel Las Estrellas?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sercotel Las Estrellas?

No, pets are not allowed.

Sercotel Las Estrellas Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 58 out of 206 reviews
Rating 8 - Good. 70 out of 206 reviews
Rating 6 - Okay. 36 out of 206 reviews
Rating 4 - Poor. 21 out of 206 reviews
Rating 2 - Terrible. 21 out of 206 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly, clean place but room was cramped. If you arrive by car they have private underground parking for 12 euros/day but you can also park for free around the neighbourhood. Hotel is around 10 minutes walk from the town center.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast menu was limited but fresh. Our room was very very small, found it difficult to use and there were no power points or USB ports. They definitely need to i.prove but for the money I paid in comparison to all other extremely costly place, I am still giving high ratings.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
Comfortable beds, kids had single beds which is always better than a sofa bed. Lovely lady on reception had limited English as is my Spanish; but we made it work. Unfortunately ended on a slightly bad note as water was turned off from 9:30am meaning we couldn’t fully get ready before checking out. Not modified of the water being turned off for building works until we asked about lack of water.!
Stayed 1 night in Oct 2025
Verified review

2/10 Terrible

Disliked: Property conditions & facilities
Extremely dirty and the beds had bugs. Couldn’t sleep the whole night from the noise and the smell of the hotel. Smells like sewer. Towels were not clean. Bath room was dirty and the room is extremely small. Worst experience ever.
Stayed 1 night in May 2024
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Aparcamiento fácil, personal de recepción muy amable, la habitación el aire acondicionado no enfriaba nada y se pasa calor de los 4 días de estancia la limpieza 2 días bien los otros 2 días fatal . No hay servicio de frigorífico. La bañera resbala muchísimo y el váter de la habitación se meneaba.osea que no volveré a este hotel que se supone son 4 estrellas para el precio cuando en realidad son solo 2 estrellas
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable 100%, limpieza absoluta, cama muy cómoda y ducha perfecta. Solo una pregunta, como se cargan los móviles en una habitación cuádruple? 😂💦 Eso hay que mirarlo. Todo perfecto y personal muy amable.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
La habitación estaba muy limpia , tanto el baño como la ropa de cama y toallas.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Liked: Staff & service
Al llegar tuvimos un recibimiento excelente por parte de la recepcionista, una chica muy agradable, nos recomendó lugares tanto para visitar como para comer y cenar. Llegamos a la habitación (era en la planta -1) y tenía un olor bastante peculiar; cuando miramos el armario ya sabiamos de donde venía y es que estaba lleno de humedades y moho. El baño tenía un tamaño bastante decente para dos personas, una bañera pequeña, un lavabo y un váter; la única pega que cuando fuimos a coger papel higiénico ya estaba utilizado de antes. Respecto a las ventanas es un poco incómodo no poder abrirla sin tener eliedo de que alguien pueda entrar ya que no hay persianas y tienen unos barrotes fácil de saltar. La recepcionista de la mañana también fue muy agradable.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótimo custo benefício. Voltarei!
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
Desayuno muy caro para la calidad de los productos.
Stayed 1 night in Apr 2026
Verified review

4/10 Poor

Disliked: Cleanliness, amenities, property conditions & facilities
Quarto apertado, péssima insonorização, estrutura antiga, com sujeira (pó), banheira XS
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Não crovei
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se escucha lo que hablan en las habitaciones contiguas .
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Ha sido una estancia muy satisfactoria, para repetir
Stayed 1 night in Dec 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación no tiene absolutamente nada que ver con las de las fotos. Viejo, el baño con la ducha con óxidos , el radiador para calentarse no llegaba el cable a propósito, a penas se podía pasar entre las camas y el escritorio , la mujer de recepción una Mal educada , bajamos para preguntar como se encendía el aire y no nos lo dijo en la recepción que había que activar una llave que como era de esperar no tenía ningún cartel, se le pidió aún sabiendo que esa habitación ( la última Del pasillo ) con 40 cm entre Puerta y puerta con otra habitación literal nos amenazó que si no estábamos conformes nos fuéramos a otro hotel, se le reitera que por favor nos cambien de habitación por que era una nevera ya que no estaba encendida la calefacción y nos amenazó por protestar con llamar a la guardia civil. Este hotel es para cerrarlo. No es un hotel la habitaciones al menos la nuestra parecía una pensión. El personal nefasto. Horrible todo. No lo recomiendo ni loco.
Stayed 1 night in Nov 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
Se puede aparcar por la calle, hay bastante espacio. El hotel es muy sencillo. Desde la habitacion se escucha todo el ruido de las otras habitaciones, que enciendan el secador, quien mea, quien habla.. Son mejores las puertas de mi casa que la puerta de entrada de la habitacion. Volvería? A 61€ (con descuento) por noche..NO.
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Schone kamer en badkamer.u Steeds iemand beschikbaar in de receptie
Stayed 5 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Gemütliche Betten, nettes Personal, zur Straße hin etwas zu laut, Tiefgaragen Parkplatz kostet 12€ am Tag, um das Hotel herum konnten wir kostenlos parken, gutes wifi, 30min zum Zentrum Madrid
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Pequeno almoço apenas com frutas enlatadas. E senti a falta dos tipicos ovos mexidos e bacon comum no pequeno almoço europeu
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort
La habitación era muy pequeña con poco espacio y una mala distribución de los enchufes. Se escuchaba todo desde la habitación, y en las cuatro noches que hemos estado no ha habido una noche en silencio para poder descansar sin interrupciones. Uno de los días entró la recepcionista a la habitación a las 8 de la tarde sin motivo y explicación y al ver que estábamos dentro se fue sin decir nada.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto tuve una incidencia y me la resolvieron rápidamente
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que he visto que falta Es una caja fuerte en las habitaciones No vendría mal , que las habitaciones tuviesen una para guardar los objetos personales cuándo el cliente está fuera. Un saludo.
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, todo muy limpio y recepcionistas muy amables. La única pega que se escucha de noche la gente en el pasillo, yo soy de sueño difícil y no consigo dormir a la primera y creo que no está tan bien insonorizado... Pero nos tocó una habitación triple con 2 camas de matrimonio muy cómodas, muy de agradecer porque en otros hoteles ponen dos camas pequeñas juntas y eso es horrible. Sin embargo, aquí son camas de matrimonio y confortables. Nos quedamos para ir al Parque Warner y tuvimos que ir al Pinto por la estación de Cercanías, que queda un poco retirada andando (unos 20 min) pero hay una conexión a autobús que está muy cerca del hotel (Linea 1) y tiene un coste de 1.30€ la verdad bastante bien para ahorrarte tener que andar sobre todo si te pilla día lluvioso. En general muy bien, muy agradecidos por el trato recibido y volveríamos a repetir.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen alojamienti, camas comodas y hotel limpio
Stayed 2 nights in Mar 2025