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Sercotel Las Estrellas

3.0 star property

Photo gallery for Sercotel Las Estrellas

Exterior
Breakfast and dinner served
A hotel room with a bed, two pillows, two bedside tables with lamps, and a large cityscape mural on the wall.
Reception
Reception

Reviews

7.2 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
  • Parking available
  • Business services
The current price is NZ$135
includes taxes & fees
14 July - 15 July

Explore the area

View map
Estrellas 73, Ciempozuelos, 28350
  • Place, Enrique Tierno Galvan Park
    ‪8 min drive‬
  • Place, Parla Business District
    ‪18 min drive‬
  • Place, Parque Warner Madrid
    ‪21 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪45 min drive‬

Room options

View all photos for Double Or Twin Room

A hotel room with a bed, two pillows, two bedside tables with lamps, and a large cityscape mural on the wall.

Double Or Twin Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Double or Twin Room

A hotel room with two beds, green pillows, and a cityscape mural on the wall.

Double or Twin Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds
  • Free Wi-Fi

View all photos for Triple Room

A hotel room with two single beds, a chair, a nightstand, and a wall-mounted light fixture.

Triple Room

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds, 1 Double Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Single Room

A hotel room with a bed, a desk, a chair, a lamp, a mirror, and a television.

Single Room

  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A hotel room with two beds, a chair, a tray with a bottle and glasses, and a picture on the wall.

Quadruple Room

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 2 Single Beds and 2 Queen Beds
  • Free Wi-Fi

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About the area

Ciempozuelos

At Sercotel Las Estrellas, you'll be 15.6 km (9.7 mi) from Parque Warner Madrid and 16.3 km (10.1 mi) from Nassica Shopping Center. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available at weekends between 7:30 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 20-minute drive of this 3-property class Ciempozuelos hotel include Industrial District Las Arenas and Calle de Manuel Cobo Calleja.

What's nearby

  • Enrique Tierno Galvan Park - 8 min drive - 7.5 km
  • El astronauta - 11 min drive - 8.2 km
  • Industrial District Las Arenas - 16 min drive - 17.1 km
  • Parla Business District - 18 min drive - 19.5 km
  • Parque Warner Madrid - 21 min drive - 17.7 km

Getting around

  • Ciempozuelos Station - 19 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 34 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Bambam - ‬9 min walk
  • ‪La Almazara - ‬5 min drive
  • ‪Burger King - ‬8 min drive
  • ‪La Casona - ‬9 min walk

About this property

Sercotel Las Estrellas

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at Sercotel Las Estrellas. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 3-star Ciempozuelos hotel is smoke free.

  • 43 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Sercotel Las Estrellas offers 43 accommodations with a hairdryer and free toiletries. 32-inch flat-screen televisions come with digital channels. Bathrooms include a combined bath/shower unit.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

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  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (EUR 12 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 7:30 AM to 10:00 AM for a fee: EUR 9.50 to 10 for adults and EUR 6.50 to 7 for children
  • A bar/lounge
  • A restaurant

Family friendly

  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Cot (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: EUR 30

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 20.0 per day.
  • Cots (infant beds) are available for EUR 20.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 9.5 to 10.0 for adults and EUR 6.5 to 7.0 for children
  • Covered self-parking fee: EUR 12 per day
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 20.0 per day
  • Rollaway bed fee: EUR 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Las Estrellas Ciempozuelos
Las Estrellas Hotel
Las Estrellas Hotel Ciempozuelos
Hotel Las Estrellas Ciempozuelos
Hotel Las Estrellas Hotel
Hotel Las Estrellas Ciempozuelos
Hotel Las Estrellas Hotel Ciempozuelos

Frequently asked questions

What is the cancellation policy at Sercotel Las Estrellas?

Sercotel Las Estrellas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sercotel Las Estrellas?

As of 4 Jul 2026, prices found for a 1-night stay for 2 adults at Sercotel Las Estrellas on 14 Jul 2026 start from NZ$135, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sercotel Las Estrellas?

Yep, Sercotel Las Estrellas has a secured covered self car park for EUR 12 per day. A self car park is also available, for a fee. Onsite parking is limited.

Does Sercotel Las Estrellas serve breakfast?

Sure does, buffet brekkie is available at weekends between 7:30 AM and 10:00 AM.

Is there a free airport shuttle available at Sercotel Las Estrellas?

No, Sercotel Las Estrellas does not offer an airport shuttle service.

Is there a bar or restaurant at Sercotel Las Estrellas?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Sercotel Las Estrellas?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sercotel Las Estrellas?

No, pets are not allowed.

Sercotel Las Estrellas Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 51 out of 188 reviews
Rating 8 - Good. 66 out of 188 reviews
Rating 6 - Okay. 31 out of 188 reviews
Rating 4 - Poor. 20 out of 188 reviews
Rating 2 - Terrible. 20 out of 188 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Valen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 3 nights in May 2024
Verified

6/10 Okay

Charlotte

Liked: Cleanliness
Comfortable beds, kids had single beds which is always better than a sofa bed. Lovely lady on reception had limited English as is my Spanish; but we made it work. Unfortunately ended on a slightly bad note as water was turned off from 9:30am meaning we couldn’t fully get ready before checking out. Not modified of the water being turned off for building works until we asked about lack of water.!
Stayed 1 night in Oct 2025
Verified

2/10 Terrible

sally

Disliked: Property conditions & facilities
Extremely dirty and the beds had bugs. Couldn’t sleep the whole night from the noise and the smell of the hotel. Smells like sewer. Towels were not clean. Bath room was dirty and the room is extremely small. Worst experience ever.
Stayed 1 night in May 2024
Verified

8/10 Good

Everaldo

Liked: Cleanliness, staff & service
Não crovei
Stayed 2 nights in Apr 2026
Verified

8/10 Good

Bernabé

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Se escucha lo que hablan en las habitaciones contiguas .
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

María Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Ha sido una estancia muy satisfactoria, para repetir
Stayed 1 night in Dec 2025
Verified

2/10 Terrible

Guillermo

Disliked: Cleanliness, amenities, property conditions & facilities
La habitación no tiene absolutamente nada que ver con las de las fotos. Viejo, el baño con la ducha con óxidos , el radiador para calentarse no llegaba el cable a propósito, a penas se podía pasar entre las camas y el escritorio , la mujer de recepción una Mal educada , bajamos para preguntar como se encendía el aire y no nos lo dijo en la recepción que había que activar una llave que como era de esperar no tenía ningún cartel, se le pidió aún sabiendo que esa habitación ( la última Del pasillo ) con 40 cm entre Puerta y puerta con otra habitación literal nos amenazó que si no estábamos conformes nos fuéramos a otro hotel, se le reitera que por favor nos cambien de habitación por que era una nevera ya que no estaba encendida la calefacción y nos amenazó por protestar con llamar a la guardia civil. Este hotel es para cerrarlo. No es un hotel la habitaciones al menos la nuestra parecía una pensión. El personal nefasto. Horrible todo. No lo recomiendo ni loco.
Stayed 1 night in Nov 2025
Verified

4/10 Poor

Daniele

Liked: Staff & service
Disliked: Property conditions & facilities
Se puede aparcar por la calle, hay bastante espacio. El hotel es muy sencillo. Desde la habitacion se escucha todo el ruido de las otras habitaciones, que enciendan el secador, quien mea, quien habla.. Son mejores las puertas de mi casa que la puerta de entrada de la habitacion. Volvería? A 61€ (con descuento) por noche..NO.
Stayed 1 night in Nov 2025
Verified

8/10 Good

Wim

Liked: Cleanliness, property conditions & facilities
Schone kamer en badkamer.u Steeds iemand beschikbaar in de receptie
Stayed 5 nights in Oct 2025
Verified

8/10 Good

Roberto

Liked: Cleanliness, amenities, property conditions & facilities
Gemütliche Betten, nettes Personal, zur Straße hin etwas zu laut, Tiefgaragen Parkplatz kostet 12€ am Tag, um das Hotel herum konnten wir kostenlos parken, gutes wifi, 30min zum Zentrum Madrid
Stayed 1 night in Oct 2025
Verified

8/10 Good

Ulisses

Liked: Cleanliness, staff & service, room comfort
Pequeno almoço apenas com frutas enlatadas. E senti a falta dos tipicos ovos mexidos e bacon comum no pequeno almoço europeu
Stayed 1 night in Oct 2025
Verified

6/10 Okay

Jennifer

Disliked: Property conditions & facilities, room comfort
La habitación era muy pequeña con poco espacio y una mala distribución de los enchufes. Se escuchaba todo desde la habitación, y en las cuatro noches que hemos estado no ha habido una noche en silencio para poder descansar sin interrupciones. Uno de los días entró la recepcionista a la habitación a las 8 de la tarde sin motivo y explicación y al ver que estábamos dentro se fue sin decir nada.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo perfecto tuve una incidencia y me la resolvieron rápidamente
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Paulina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo único que he visto que falta Es una caja fuerte en las habitaciones No vendría mal , que las habitaciones tuviesen una para guardar los objetos personales cuándo el cliente está fuera. Un saludo.
Stayed 1 night in Aug 2025
Verified

8/10 Good

Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, todo muy limpio y recepcionistas muy amables. La única pega que se escucha de noche la gente en el pasillo, yo soy de sueño difícil y no consigo dormir a la primera y creo que no está tan bien insonorizado... Pero nos tocó una habitación triple con 2 camas de matrimonio muy cómodas, muy de agradecer porque en otros hoteles ponen dos camas pequeñas juntas y eso es horrible. Sin embargo, aquí son camas de matrimonio y confortables. Nos quedamos para ir al Parque Warner y tuvimos que ir al Pinto por la estación de Cercanías, que queda un poco retirada andando (unos 20 min) pero hay una conexión a autobús que está muy cerca del hotel (Linea 1) y tiene un coste de 1.30€ la verdad bastante bien para ahorrarte tener que andar sobre todo si te pilla día lluvioso. En general muy bien, muy agradecidos por el trato recibido y volveríamos a repetir.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen alojamienti, camas comodas y hotel limpio
Stayed 2 nights in Mar 2025
Verified

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Todo ok
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Emily

Liked: Staff & service, amenities, property conditions & facilities
El precio
Stayed 2 nights in Nov 2024
Verified

8/10 Good

Tulio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Deberían o eliminar el desayuno o tener una carta para cocinar al momento por la poca variedad
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort

Aire Acondicionado roto

Pues no se han sentido bien. Pasaron mucha calor, no servia el aire acondicionado y no pudieron dormir
Stayed 1 night in Aug 2024
Verified

4/10 Poor

SANTIAGO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación de los años 60 , sin nevera, sin lámparas , cama ruidosa, un solo enchufe lejos de la cama para poder cargar el móvil, habitación muy estrecha y muy calurosa.
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La verdad que muy buena
Stayed 2 nights in Aug 2024
Verified

8/10 Good

Candelaria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotal acogedor

Hotel acogedor y confortable, sin ruidos.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Yandy

Liked: Cleanliness, staff & service, property conditions & facilities
El alojamiento correcto para lo que necesitábamos, solo dormir porque ibas unos días a la Warner...la habitación bien y el baño bastante comodo. Lo unico malo fue los ruidos de los vecino de habitación, no tuvimos suerte en ese aspecto, desde primeras horas muchos ruidos tanto que parecian que estaban dentro de nuestra habitación.
Stayed 3 nights in Jul 2024
Verified

6/10 Okay

Beatriz

Liked: Staff & service
Disliked: Property conditions & facilities
El hotel está en zona tranquila y cerca de cafeterias buenas y a 13 minutos de la Warner que es a lo que vinimos. Sin embargo, el chirrido de las camas al moverte y el aire acondicionado que hoteaba constantemente encima del niño y que caló gran parte de la cama mientras dormía y que le dejó helado, nos deja con mal sabor de boca. El mando del aire apenas tenía bateria para hacerle funcionar y las juntas del baño..pues su color amarillento da un poco de grima. El silencio es muy bueno para dormir y el personal muy amable. Gracias.
Stayed 2 nights in Jul 2024