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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for Hotel Puerta América

Porch
Seasonal outdoor pool
2 bars/lounges, poolside bar
Front of property
2 restaurants, breakfast served

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping
The current price is NZ$215
includes taxes & fees
24 Aug - 25 Aug

Explore the area

View map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • WiZink Center
    ‪3 min drive‬
  • Bernabéu Stadium
    ‪4 min drive‬
  • Gran Via
    ‪5 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪9 min drive‬

Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Deep-soaking bath
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(53 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Puerta América. You'll be 2.6 km (1.6 mi) from Bernabéu Stadium and 2.5 km (1.6 mi) from WiZink Center. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a poolside bar. .The fine-dining restaurant, The Observatory, is open for dinner. Enjoy the gym and seasonal outdoor swimming pool. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .You'll be 4.3 km (2.7 mi) from Gran Via and 4.4 km (2.7 mi) from El Retiro Park with a stay at this 5-property class Chamartín hotel.

What's nearby

  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • WiZink Center - 3 min drive - 1.8 km
  • Bernabéu Stadium - 4 min drive - 3.2 km
  • Gran Via - 5 min drive - 3.9 km
  • El Retiro Park - 6 min drive - 6.8 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • Milwaukee
  • ‪Peggy Sue's - ‬5 min walk
  • ‪La Tagliatella - ‬8 min walk
  • Skynight
  • ‪La Taberna del Cardenal - ‬4 min walk

About this property

Hotel Puerta América

Luxury hotel with 2 restaurants and bars/lounges
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 23 June and close on 15 September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Puerta América?

Hotel Puerta América offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Puerta América?

As of 16 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 24 Aug 2025 start from NZ$215.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Puerta América?

Yep, Hotel Puerta América has a self car park for EUR 30.00 per day. Additionally there is extended parking for EUR 30.00 per night.

Does Hotel Puerta América have a pool?

Hotel Puerta América has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 11:00 AM to 8:00 PM (Seasonal outdoor pool open from June 23 to September 15).

Is Hotel Puerta América family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Puerta América is a hit with families.

Does Hotel Puerta América serve breakfast?

You bet, buffet brekkie is offered weekdays between 7:00 AM and 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Puerta América?

No, Hotel Puerta América does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Puerta América?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Puerta América?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Puerta América?

No, pets are not allowed.

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 513 out of 941 reviews
Rating 8 - Good. 274 out of 941 reviews
Rating 6 - Okay. 89 out of 941 reviews
Rating 4 - Poor. 47 out of 941 reviews
Rating 2 - Terrible. 18 out of 941 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JAIME

Stayed 1 night in May 2025

4/10 Poor

amalio

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Andrew

Stayed 3 nights in May 2025

6/10 Okay

Laurie

Liked: Staff & service
Stayed 2 nights in May 2025

8/10 Good

Bethany

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Close to the metro, room wasnt great.
Stayed 3 nights in Apr 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here a few times now. Be careful on room choice, as some are a little "out there" but overall a great hotel, with great staff
Stayed 2 nights in Mar 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
Stayed 2 nights in Apr 2025

8/10 Good

Adrianna

Travelled with partner
Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025

10/10 Excellent

Josue

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Property!!!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025

8/10 Good

Ashley Elizabeth

Travelled with group
Liked: Cleanliness, staff & service
The staff were kind and helpful. Just wasn’t my taste. The rooms were clean. No complaints
Stayed 3 nights in Apr 2025

10/10 Excellent

david

Stayed 2 nights in Apr 2025

8/10 Good

Efren j, miami

Stayed 1 night in Apr 2025

10/10 Excellent

Oscar, katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lugar es fantástico. Servicio fenomenal.
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Stayed 2 nights in Apr 2025

10/10 Excellent

yaacov

Stayed 1 night in Mar 2025

6/10 Okay

loisett, KEY LARGO

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Bathroom
Stayed 3 nights in Mar 2025

8/10 Good

Janel

Stayed 2 nights in Mar 2025

8/10 Good

Maria Teresa

Liked: Cleanliness, staff & service
In my opinion, it's a good hotel ma it needs a renovation
Stayed 3 nights in Feb 2025

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Xiomara

Liked: Property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

sooshin

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent with few missing puzzles.

I stayed at a room designed by late Zaha Hadid. I felt if I was in another planet thanks to her extraordinary design taste. The location was good as it was only 5 minutes away from a subway station. Downside was there was no coffee maker (which is a standard at any hotel in the world) and they do not provide water bottles expect first two bottles no matter how long you stay (I stayed 3 nights).
Stayed 3 nights in Feb 2025

10/10 Excellent

jerry

Liked: Cleanliness
Stayed 4 nights in Feb 2025

10/10 Excellent

Rose

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 1 night in Feb 2025

8/10 Good

Valeria

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay in Madrid

Arrived on a beautiful sunny day. The check in was seamless and the staff was very friendly. The rooms are themed and very clean and functional. I stayed on the second floor and I can assure you that there was no noise from outside. Only complaint was that the electrical plugs were not by the bedside and there was a steamer instead of an iron. But major problems, but I had to learn to steam in short time. The staff was friendly and helpful, the hotel was safe and well situated for my business purposes. All in all I would go back.
Stayed 3 nights in Feb 2025