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Hotel Puerta América

5.0 star property
Luxury hotel with 2 restaurants and bars/lounges

Photo gallery for Hotel Puerta América

Porch
2 restaurants, breakfast served
Seasonal outdoor pool
2 bars/lounges, poolside bar
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
The current price is NZ$295
includes taxes & fees
19 Jan - 20 Jan 2026

Explore the area

View map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • Place, Plaza de Toros de Las Ventas
    ‪15 min walk‬
  • Place, Calle de Alcalá
    ‪18 min walk‬
  • Place, Paseo de la Castellana
    ‪19 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪10 min drive‬

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Pillow menu
Blackout curtains
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • Sleeps 2

View all photos for Junior Suite

Lobby

Junior Suite

  • Sleeps 2

View all photos for Executive Suite

In-room safe, desk, blackout curtains, soundproofing

Executive Suite

  • Sleeps 2

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

  • Sleeps 2

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

8.8 out of 10
Excellent
(59 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Pillow menu
Blackout curtains
Hairdryer
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

Junior Queen Suite-Non-Smoking

  • Sleeps 2

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5 Jan - 6 Jan 2026
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About the area

Madrid

A luxury stay in Madrid awaits you at Hotel Puerta América. You'll be 2.6 km (1.6 mi) from Bernabéu Stadium and 4.3 km (2.7 mi) from Gran Via. Highlights at this family-friendly hotel include 2 restaurants, 2 bars/lounges and a poolside bar. .The fine-dining restaurant, The Observatory, is open for dinner. Enjoy the gym and seasonal outdoor swimming pool. Business travelers can take advantage of 5 meeting rooms, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:30 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site. .You'll be 4.4 km (2.7 mi) from El Retiro Park and 4.6 km (2.8 mi) from Prado Museum with a stay at this 5-property class Chamartín hotel.

What's nearby

  • National Auditorium of Music - 13 min walk - 1.1 km
  • Plaza de Toros de Las Ventas - 15 min walk - 1.3 km
  • Calle de Alcalá - 18 min walk - 1.5 km
  • Paseo de la Castellana - 19 min walk - 1.6 km
  • Movistar Arena - 3 min drive - 2.5 km

Getting around

  • Cartagena Station - 3 min walk
  • Nuevos Ministerios Station - 5 min drive
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • ‪Skynight - ‬1 min walk
  • ‪Reblochón - ‬4 min walk
  • ‪la chalana - ‬4 min walk
  • ‪La Taberna del Cardenal - ‬4 min walk
  • ‪Milwaukee - ‬4 min walk

About this property

Hotel Puerta América

Luxury hotel with 2 restaurants and bars/lounges
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

  • 1 building
  • 315 guestrooms or units
  • 12 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 2005
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 15 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and Eurocard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 23 June and close on 15 September.
  • Pool access available from 11:00 AM to 8:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Frequently asked questions

What is the cancellation policy at Hotel Puerta América?

Hotel Puerta América offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Puerta América?

As of 31 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Puerta América on 19 Jan 2026 start from NZ$294.62, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Puerta América?

Yep, Hotel Puerta América has a self car park for EUR 30.00 per day. A self car park is also available, for a fee. Additionally there is extended parking for EUR 30.00 per night.

Does Hotel Puerta América have a pool?

Hotel Puerta América has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 11:00 AM to 8:00 PM (Seasonal outdoor pool open from June 23 to September 15).

Is Hotel Puerta América family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Hotel Puerta América is a hit with families.

Does Hotel Puerta América serve breakfast?

You bet, buffet brekkie is offered weekdays between 7:00 AM and 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Puerta América?

No, Hotel Puerta América does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Puerta América?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Puerta América?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Puerta América?

No, pets are not allowed.

Hotel Puerta América Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 555 out of 1002 reviews
Rating 8 - Good. 285 out of 1002 reviews
Rating 6 - Okay. 94 out of 1002 reviews
Rating 4 - Poor. 49 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Christopher

Liked: Staff & service, room comfort
The hotel itself is impressive however, we entered our room and the carpet was a very light colour and there was stains on it everywhere which made us feel like the room was not clean. The blackout blind was broken and when we reported they temp fixed it then repaired following day. Staff service was great however in our opinion the rooms require attention to detail and cleanliness standard raised.
Stayed 2 nights in Sep 2025

10/10 Excellent

Samuel

Stayed 2 nights in Sep 2025

6/10 Okay

Adila

Travelled with partner
Disliked: Staff & service
Rooms are weird, no kettle or mirrors. No gluten free food in the restaurants only minimal at breakfast. Sky bar was absolutely rude not welcoming at all. Apart from the metro being close that is the only thing going for it. It’s a very corporate business hotel not comfy for leisure.
Stayed 6 nights in Sep 2025

8/10 Good

Phillip

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a bad place to stay

Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps.
Stayed 4 nights in Sep 2025

8/10 Good

keith, wigan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Geethani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and great reception/ concierge service. But restaurant staff can be bit friendly and helpful. They are quite arrogant and unfriendly to non Spanish speakers.
Stayed 3 nights in Aug 2025

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique designing hotel with easy access to the city center by public transport. Staff was very helpful and breakfast was excellent.
Stayed 5 nights in Aug 2025

10/10 Excellent

Ahmed Hussein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. I Will choose it again if I decide to come back. Highly recommend!
Stayed 2 nights in Aug 2025

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025

10/10 Excellent

Nuno David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Stayed 1 night in Jul 2025

8/10 Good

Neil

Travelled with partner
Liked: Cleanliness, staff & service
Nice hotel with quirky rooms! Parking is expensive but secure. Close to metro station so easy to get into the city.
Stayed 1 night in Jul 2025

8/10 Good

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel, good location.

Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional.
Stayed 4 nights in Jun 2025

8/10 Good

Nathalie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien!

Plusieurs services sont proposés. La chambre est spacieuse. La décoration est originale. Nous avons eu un pépin avec la climatisation durant la nuit. Le personnel parlait uniquement en espagnol. Il a été difficile de parvenir à se comprendre.
Stayed 2 nights in Jun 2025

8/10 Good

Martha, Miami

Liked: Cleanliness, amenities, property conditions & facilities
Very good in general. Round beds are a bit weird. AC didn’t work very well, and it’s steaming in Madrid now.
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

Eileen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025

6/10 Okay

Darren

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2025

8/10 Good

Amy

Liked: Cleanliness, staff & service, room comfort
Property needs some maintenance/renovations. Carpets were very stained in first room. We went back down to the desk and they moved us to a different room. Carpets in that room were frayed and bleached (the carpet was black-so no visible stains). Housekeeping and staff were excellent. We stay there every year when we go to Spain, so we were disappointed.
Stayed 2 nights in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional.
Stayed 2 nights in Jun 2025

8/10 Good

Michael W

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Maria Alexandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025

4/10 Poor

Mark

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Was given a room in this space age white floor and the carpet in the room was disgusting - so dirty that I did not even want to stand on it in my bare feet. Hotel needs to get some fundamentals right like providing a clean room to its valuable guests. Should have offered compensation for 3 out of 4 nights I was in the room and not tried to make out they had no idea the floor was like that!
Stayed 4 nights in Jun 2025