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Relais & Châteaux Heritage Madrid

5.0 star property

Photo gallery for Relais & Châteaux Heritage Madrid

Lounge
Bar (on property)
Bar (on property)
Property entrance
Interior detail

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Business services
  • Bar
The current price is NZ$673
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
Calle Diego de León, 43, Madrid, 28006
  • Place, San Camilo Hospital Quirón
    ‪3 min walk‬
  • Place, U.S. Embassy
    ‪11 min walk‬
  • Place, Movistar Arena
    ‪16 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪15 min drive‬

Room options

View all photos for Classic Double Room (interior + parking included)

Minibar, in-room safe, desk, blackout curtains

Classic Double Room (interior + parking included)

10.0 out of 10
Exceptional
(4 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed OR 2 Single Beds and 1 Single Sofa Bed

View all photos for Superior Double Room

Minibar, in-room safe, desk, blackout curtains

Superior Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room, Connecting Rooms

Minibar, in-room safe, desk, blackout curtains

Family Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 49 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Double Room, Mobility Accessible (interior)

Double Room, Mobility Accessible (interior)

Double Room, Mobility Accessible (interior)

  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Family Room, Connecting Rooms (Deluxe)

Minibar, in-room safe, desk, blackout curtains

Family Room, Connecting Rooms (Deluxe)

  • 65 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Classic Double Room (interior)

Minibar, in-room safe, desk, blackout curtains

Classic Double Room (interior)

9.4 out of 10
Exceptional
(16 reviews)
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

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About the area

Madrid

A luxury stay in Madrid awaits you at Relais & Châteaux Heritage Madrid. You'll be 0.8 km (0.5 mi) from Lazaro Galdiano Museum and 2.6 km (1.6 mi) from Bernabéu Stadium. Highlights at this hotel include a restaurant and in-room free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 7:30 AM and 11:30 AM. There's also the convenience of an airport shuttle. .With a stay at this 5-property class Salamanca hotel, you'll be 3 km (1.9 mi) from Thyssen-Bornemisza National Museum and 3.2 km (2 mi) from El Retiro Park.

What's nearby

  • San Camilo Hospital Quirón - 3 min walk - 0.3 km
  • Paseo de la Castellana - 10 min walk - 0.8 km
  • U.S. Embassy - 11 min walk - 1.0 km
  • El Corte Inglés - 14 min walk - 1.2 km
  • Movistar Arena - 16 min walk - 1.4 km

Getting around

  • Madrid Recoletos Station - 3 min drive
  • Diego de Leon Station - 4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 11 min drive

Restaurants

  • ‪Cazorla - ‬4 min walk
  • ‪Levadura Madre - ‬1 min walk
  • ‪Pastelería America III - ‬3 min walk
  • ‪Restaurante Encinas - ‬3 min walk
  • ‪Bendita Locura Coffee - ‬1 min walk

About this property

Relais & Châteaux Heritage Madrid

Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A terrace, multilingual staff, and tour/ticket assistance are also featured at the luxury Relais & Châteaux Heritage Madrid.

This 5-star Madrid hotel is smoke free.

  • 46 guestrooms or units
  • Conference rooms
  • Built in 2017
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Relais & Châteaux Heritage Madrid offers 46 accommodations with minibars and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include baths or showers, bathrobes, slippers and designer toiletries. This Madrid hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Bicycle rentals

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • Banquet hall
  • Built in 2017
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV
  • IPod dock

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Weight limit: 15 lb per pet

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 38 per person
  • Airport shuttle fee: EUR 170 per vehicle (return, maximum occupancy 3)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid
Relais Châteaux Heritage Madrid
Relais & Châteaux Heritage Madrid Hotel
Relais & Châteaux Heritage Madrid Madrid
Relais & Châteaux Heritage Madrid Hotel Madrid

Frequently asked questions

What is the cancellation policy at Relais & Châteaux Heritage Madrid?

Relais & Châteaux Heritage Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

Does Relais & Châteaux Heritage Madrid serve breakfast?

Sure does, buffet brekkie is available daily from 7:30 AM to 11:30 AM.

Is there a free airport shuttle available at Relais & Châteaux Heritage Madrid?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Relais & Châteaux Heritage Madrid?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Relais & Châteaux Heritage Madrid?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Relais & Châteaux Heritage Madrid?

No, only service animals are allowed.

Relais & Châteaux Heritage Madrid Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 493 out of 575 reviews
Rating 8 - Good. 63 out of 575 reviews
Rating 6 - Okay. 12 out of 575 reviews
Rating 4 - Poor. 4 out of 575 reviews
Rating 2 - Terrible. 3 out of 575 reviews

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Bernard

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exceptional services
Stayed 2 nights in Nov 2025

10/10 Excellent

marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay in Madrid.

This is a boutique hotel in an excellent location of the Barrio Salamanca of Madrid. The hotel is quiet, luxurious and spotless. The moment we arrived we felt at home, personal touch everywhere and with everyone. Breakfast is outstanding. Concierge was able to get us every reservation we requested. We are specially grateful to Alvaro in the front desk and Adria, multi task gentleman who helped on everything.
Stayed 2 nights in Oct 2025

8/10 Good

Marjan

Travelled with partner
Liked: Staff & service
Kind staff, but too much and not authentic. As soon as we’d walk in they would scramble to all get up and greet us - really not necessary and seemed forced. Clean, but plumbing issues - water drainage in bathroom sink and shower/tub were inadequate. Bathroom was separated and had door. No fan, with the door closed it gets very hot in there. Temperature control in room was not working well. Air conditioner was blasting throughout the night (facing the bed directly) and if would change the temp by .5 degrees, would shut off and be hot. There was no sensor or automatic function, No turn down service; for the price being charged this should be a must.
Stayed 3 nights in Oct 2025

10/10 Excellent

Cathy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel in a good location. Rooftop bar was fun. Rooms were small but expected. Breakfast was expensive. Staff was great, as they usually are in a R&C property.
Stayed 3 nights in Sep 2025

10/10 Excellent

Jeanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! The property is beautiful and located in a great area. Would highly recommend.
Stayed 3 nights in Sep 2025

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

The hotel is beautifully appointed with high end finishes. The staff is very polite, helpful and professional. The hotel is very well located and is relatively close to nice restaurants and shopping. I highly recommend this hotel. Really enjoyed our stay.
Stayed 4 nights in Sep 2025

10/10 Excellent

Adrian

Stayed 3 nights in Sep 2025

10/10 Excellent

Kirti, Plantation

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. Room was very comfortable and eveyything was top quality. The staff was very friendly. We landed very early morning and reached the hotel at 7am. They made sure our room was ready that early and provided us with free early check in.
Stayed 4 nights in Aug 2025

10/10 Excellent

Evelyn

Stayed 2 nights in Aug 2025

10/10 Excellent

Jose

Stayed 4 nights in Aug 2025

8/10 Good

Isabella

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The rooms are a bit small and the bathroom is uncomfortable - no door to the bathroom or shower.
Stayed 3 nights in Aug 2025

8/10 Good

CHARLES

Travelled with partner
Liked: Cleanliness, staff & service
Staff was great but Juan was providing an impeccable service; I have been all over the world I rarely see a front desk stuff like him 100!
Stayed 6 nights in Aug 2025

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is an ideal boutique property. The property feels like an elegant home . Our room, a junior suite was beautifully decorated and well appointed. Also very quiet for an urban hotel. The well trained staff are friendly, attentive and knowledgeable. We had a warm and delightful welcome from Antia. She recommended and booked outstanding dining experiences. Thank you for a wonderful hotel experience. We will stay here again.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Mario

Liked: Cleanliness, property conditions & facilities
Food was mediocre, staff is fantastic , hotel is ok
Stayed 3 nights in May 2025

10/10 Excellent

Ravinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
La atención del personal, muy amable de lo mejor!! Y las instalaciones una joya, exquisita!! Me encantó!!
Stayed 1 night in Aug 2025

10/10 Excellent

Sanley

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, Exceptional, Elegant , Exclusive , Luxurious, Quiet and Very Friendly Staff . HIGHLY RECOMMEND. A Gem 💎 in Madrid 🇪🇸 💎
Stayed 3 nights in Jul 2025

10/10 Excellent

camilo

Stayed 3 nights in Jul 2025

10/10 Excellent

Maximino

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room and the services
Stayed 1 night in Jul 2025

10/10 Excellent

Celeste

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay! The staff incredible, our room was upgraded and it was a beautiful surprise! We ate in the hotel restaurant and it was fantastic. Our waiters were So accommodating. The staff made our visit exceptional!
Stayed 3 nights in Jul 2025

10/10 Excellent

Sandra

Stayed 3 nights in Jun 2025

4/10 Poor

Mario

Stayed 1 night in May 2025

10/10 Excellent

Nikki, Trophy Club

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It was a nice hotel.
Stayed 2 nights in Jul 2025

10/10 Excellent

Kent

Travelled with family
Liked: Amenities
excellent property and service.
Stayed 1 night in Jul 2025