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Aparthotel

Smartr Atocha Reina Sofia

Property class: 4

Photo gallery for Smartr Atocha Reina Sofia

A bedroom with a bed, a bedside lamp, and a view of a balcony with plants and a fence.
A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.
A modern living room with a sofa, a dining table, a TV, and a wooden partition.
A modern kitchen with a dishwasher, a built-in oven, and a sink.
A hallway with blue and white patterned tiles, a wooden door, and a marble floor.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Kitchen
  • Washing machine
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$227
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Calle Rafael Riego 24, Madrid, 28045
  • Place, Museo Nacional Centro de Arte Reina Sofía
    ‪7 min walk‬
  • Place, El Retiro Park
    ‪13 min walk‬
  • Place, Gran Via
    ‪4 min drive‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪22 min drive‬

Room options

View all photos for Apartment, 1 Bedroom

A modern living room with a sofa, yellow armchair, and a dining table.

Apartment, 1 Bedroom

  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A modern living room with a TV, sofa, and desk.

Apartment, 2 Bedrooms

  • 85 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Studio

A modern living room with a dining area, a sofa, a coffee table, and a TV on a stand.

Studio

  • 45 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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About the area

Madrid

Smartr Atocha Reina Sofia puts you in the heart of Madrid, within a 20-minute stroll of El Retiro Park and National Prado Museum. Highlights at this aparthotel include in-room kitchens, washing machines and free WiFi. .You can enjoy an LCD TV with digital channels, and each apartment features a coffee/tea maker, a hairdryer and an iron/ironing board. A kitchen and free toiletries are also available. Housekeeping is available on request. .This pet-friendly aparthotel offers free WiFi in public areas and a lift. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Places within a 30-minute walk of this 4-property class Arganzuela aparthotel include Puerta del Sol and Plaza Mayor.
View more Aparthotels in MadridOpens in a new window

What's nearby

  • Museo Nacional Centro de Arte Reina Sofía - 7 min walk - 0.6 km
  • El Retiro Park - 13 min walk - 1.1 km
  • National Prado Museum - 15 min walk - 1.3 km
  • Gran Via - 4 min drive - 2.5 km
  • Puerta del Sol - 5 min drive - 2.9 km

Getting around

  • Palos de la Frontera Station - 2 min walk
  • Madrid (XOC-Atocha Train Station) - 4 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 18 min drive

Restaurants

  • ‪Rodilla - ‬3 min walk
  • ‪Bodegas Rosell - ‬3 min walk
  • ‪Spoiler Bar - ‬1 min walk
  • ‪Martin Tostador - ‬2 min walk
  • ‪El Brezo - ‬5 min walk

About this property

Smartr Atocha Reina Sofia

Smartr Atocha Reina Sofia offers its guests a lift. WiFi is free in public spaces.

This 4-star Madrid aparthotel is smoke free.

  • 25 guestrooms or units
  • Lift
  • No smoking on site
Smartr Atocha Reina Sofia offers 25 air-conditioned accommodations with coffee/tea makers and a hairdryer. Accommodation at this 4-star aparthotel has kitchens with kitchenware and utensils and dishwashers. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). 32-inch LCD televisions come with digital channels. Housekeeping is provided on request.

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Aspasios Calle Mayor Apartments
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  • Washing machine
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The price is NZ$250
includes taxes & fees
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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 20 per night)

Family friendly

  • Free cot

Kitchen

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Oven
  • Toaster

Dining

  • Dining table

Bedrooms

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • 32-inch LCD TV with digital channels

Laundry

  • Washing machine

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming dogs only
  • Up to 25 kg per pet
  • Fee: EUR 30 per pet per stay
  • Service animals exempt from fees
  • Food and water bowls

Suitability/Accessibility

  • 7 steps to reach entrance
  • Lift (80 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • Housekeeping (on request) (for a fee)
  • Iron/ironing board
  • Virtual front desk

Location highlights

  • In the city centre
  • Near a metro station
  • Near a train station

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 25 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 4:00 AM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

  • Pets: EUR 30 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 55 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 50 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 20 per night (656 ft away)
  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: EUR 30 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and debit cards. Cash is not accepted. 

Property Registration Number 03/313575.9/16

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

Is there a free airport shuttle available at Smartr Atocha Reina Sofia?

No, Smartr Atocha Reina Sofia does not offer an airport shuttle service.

How much does it cost to stay at Smartr Atocha Reina Sofia?

As of 30 Oct 2026, prices found for a 1-night stay for 2 adults at Smartr Atocha Reina Sofia on 30 Nov 2026 start from NZ$227, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time are check-in & check-out at Smartr Atocha Reina Sofia?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Smartr Atocha Reina Sofia?

Dogs are welcome at Smartr Atocha Reina Sofia, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 25 kg per pet.

Smartr Atocha Reina Sofia Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 41 out of 92 reviews
Rating 8 - Good. 30 out of 92 reviews
Rating 6 - Okay. 7 out of 92 reviews
Rating 4 - Poor. 6 out of 92 reviews
Rating 2 - Terrible. 8 out of 92 reviews

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, listing accuracy
Excellent
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
It was good for the money !
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and comfortable in a great location. Remote checkin worked well.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, room comfort, communication
This was a super-convenient location near the Madrid Atocha train station. It's in a quiet residential neighborhood but walking distance to the main museums in Madrid. It was a perfect home-base for the three of us to explore Madrid.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
2 bedroom, nice bathroom and linens (items I think are the most relevant for travelers). Good location.
Stayed 4 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Nice and clean place, love it
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Apartment was perfect for a family of four visiting Madrid for a few days. Very clean and functional with a full kitchen. Neighborhood is good and close to shops and grocery.
Stayed 3 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Nice quiet neighborhood
Stayed 4 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
Very convenient locariin
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The check-in was very simple and we were pleased to walk into a nice, clean room. Our visit was less than 24 hours so we were not able to explore the area too much. The location was great as we were able to walk from the train station to the hotel and out again for dinner. Also, the hotel staff communicated very quickly with any questions I had using WhatsApp. Thank you, Smartr Atocha Reina Sofia!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Really comfortable apartment in a good area, close to Atocha transport hub and attractions such as the Reina Sofia and Prado Museums and the Retiro Park. Lots of bars and restaurants within a few minutes walk. Only negative was trying to get used to the quirky lock on the apartment door.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
Apartment was very nicely appointed. Clean and in good location. Only issues were firm matresses and incorrect exterior code was give multiple times before we received the correct one. Otherwise we would recommend this place
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very clean and although the check in is online the communication is very good. The remote receptionist was communication was great via what’s app.Excellent service
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Place very clean Only We have problems to check in and when we got to the place We waited 2 hrs to get in the room otherwise happy with our stay . Recommend 100%
Stayed 3 nights in May 2025
Verified review

2/10 Terrible

Terrible. It is run down place with lot of bed bugs. The pictures are scamming and deceptive for travelers.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Good location, good room space with kitchen and washer. Very close to Atocha train station. There are some stain marks on the coach need to be cleaned so people can sit on it.
Stayed 1 night in Jan 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
The lack of staff onsite is a problem. The instructions on using the access codes were very sketchy. I needed assistance but no one answered the phone when I called the number given. Then I was locked in my room because of a problem with the door. When I managed to get out, i could not lock the door behind me. Again, no answer to my phone call. It was clean and centrally located but I cannot recommend the place.
Stayed 1 night in Jun 2026
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication, listing accuracy
First, the check in was at 3, and the instructions were sent 3:20. We were already in Madrid and we didn't know if we had a place to stayed. They didn't answer the WhatsApp, we need to look for a phone with local SIM to call them to know what's going on. The AC was broken. We escalate the issue and they didn't do anything, just apologize by the inconvinience, we end up having to rest with Madrid heat without AC. Finally the coach bed was broken so I was very uncomfortable. Finally I can say the this accommodations where nobody put their face into the customers, is very easy to say just I'm sorry and let the customers help less. Poor customer services
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Communication could have been better.

Our stay was good. The property was clean and very nice. The only issue we had was that we had to call them to get the codes to get in. They did not send them to us.
Stayed 1 night in Oct 2024
Verified review

4/10 Poor

Liked: Cleanliness
Disliked: Check-in, communication
The check in was a 3PM, and at this time I don't have the codes to open the place. I was already in Madrid and I tried to contact them via WhatsApp and nobody answered. I had to find a phone with a local SIM to contact them to see if I had a room or not. Once in the apartment, I reported the AC was not working, and they didn't do anything, just apologize for the inconvenience. Poor customer service. I rented also another room for some families, they had big trouble trying to open the door, the electronic door lock was not working properly, and they were able to enter almost at midnight, and during this time, they didn't care to send somebody to help, definitely they have a very poor customer service.
Stayed 2 nights in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Communication

Clean and convenient place to stay, but, Check-in?

If you don’t have an internet access on the day of Check-in after 3:00 Pm, you might as well find another place to stay. Check in software needs more work to be fully functioning.
Stayed 1 night in May 2024
Verified review

8/10 Good

Liked: Cleanliness, room comfort

A clean and well positioned one night stay

We stayed for one night and were happy with the studio for this length of time. Very well equipped with plenty of space. Very close to the station it was good value for money and easily walkable to other areas of the city. The room was very clean. Downsides - we were on the ground floor and the “views” from the room were a little dismal - but for something so close to the station this was to be expected. I also had to chase the team running the location for the access codes and I would have expected to receive these at the time that check in was possible.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Room comfort, communication

Would definitely book again.

Check in info received before arrival. Nice apartment. Plenty of dining or grocery shopping around. No WINE OPENER?! A towel in the kitchen would be useful to do minor dishes (apartment had a dishwasher, but traveling solo, didn’t really need it). Door to apartment let in some noise from people coming and going, but bedroom was quiet.
Stayed 4 nights in May 2025
Verified review

2/10 Terrible

Be careful to book this place

Our room was not the one we booked om hotels.com. the room showed on hotels.com has a balcony and bright light. The room we got was a dark and no balcony with very bad smell. When you open the window you can see the garage around.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
desk staff has no flexibility dealing with credit card payments over the phone, I had phone issues upon reaching Madrid & the desk agent made me come to their office just to complete the payment process, just plain absurd since the office has my credit card info to reserve the unit, the agent could easily have easily processed the payment & give the entry code for the property over the phone, NO need for a subway ride to the office just to be given the entry code, what a hassle!
Stayed 4 nights in May 2024