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BYPILLOW The Citadel

3.0 star property

Photo gallery for BYPILLOW The Citadel

Exterior
Standard Double Room, 1 Double Bed
Reception
Triple Room | Living area
Superior Double Room

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
Calle Espejo 2, piso 2, Madrid, Madrid, 28013
  • Place, Royal Palace of Madrid
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Gran Via
    ‪6 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪24 min drive‬

Room options

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room

Superior Double Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Triple Room

Triple Room

9.0 out of 10
Wonderful
(4 reviews)
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Sofa Bed and 2 Single Beds OR 1 Queen Sofa Bed and 1 Queen Bed

View all photos for Double Room (Interior)

Double Room (Interior)

Double Room (Interior)

  • 12 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room

Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 12 sq m
  • Sleeps 3
  • 2 Single Beds

About the area

Madrid

At BYPILLOW The Citadel you'll be within a short 5-minute stroll of popular places like Plaza Mayor and Plaza de España - Princesa. Highlights at this hostal include free in-room WiFi. .This hostal has free WiFi in public areas, tour/ticket assistance and a lift. There's also the convenience of an airport shuttle. .Attractions within a 10-minute walk of this 3-property class Madrid Centro hostal include Puerta del Sol and Gran Via.

What's nearby

  • Plaza de España - Princesa - 2 min walk - 0.2 km
  • San Miguel Market - 2 min walk - 0.2 km
  • Royal Palace of Madrid - 3 min walk - 0.3 km
  • Plaza Mayor - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km

Getting around

  • Opera Station - 3 min walk
  • Madrid Principe Pio Station - 17 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 36 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Minibar - ‬1 min walk
  • ‪El Chaparrito - ‬2 min walk
  • ‪Bar Refra - ‬1 min walk
  • ‪Gyoza Go! - ‬2 min walk

About this property

BYPILLOW The Citadel

BYPILLOW The Citadel offers its guests tour/ticket assistance and a lift. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee.
  • 1 floor
  • 10 guestrooms or units
  • Front desk (limited hours)
  • Tour and ticket information
  • Lift
BYPILLOW The Citadel offers 10 air-conditioned accommodations, with a hairdryer. Flat-screen televisions are featured in guestrooms.

Bathrooms include a shower. This Madrid hostal provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Air-conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)

Family friendly

  • In-room cot

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Lift

More

  • 1 floor

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: EUR 10

Special check-in instructions

The front desk is open daily from 2:00 PM - 10:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
Information provided by the property may be translated using automated translation tools
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: EUR 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa and Mastercard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.

Property is also known as

Citadel Pillow Hostel Madrid
Citadel Pillow Hostel
Citadel Pillow Madrid
Citadel Pillow
Citadel Pillow Hostal Madrid
Citadel Pillow Hostal
The Citadel by Pillow
BYPILLOW The Citadel Hostal
BYPILLOW The Citadel Madrid
BYPILLOW The Citadel Hostal Madrid

Frequently asked questions

What is the cancellation policy at BYPILLOW The Citadel?

BYPILLOW The Citadel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at BYPILLOW The Citadel?

No, but there's an airport shuttle that runs 24 hours a day for a fee.

What time are check-in & check-out at BYPILLOW The Citadel?

Check-in begins at 2:00 PM. Check-out time is 11:00 AM.

Are pets allowed at BYPILLOW The Citadel?

No, only service animals are allowed.

BYPILLOW The Citadel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 334 reviews
Rating 8 - Good. 105 out of 334 reviews
Rating 6 - Okay. 22 out of 334 reviews
Rating 4 - Poor. 13 out of 334 reviews
Rating 2 - Terrible. 9 out of 334 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

HE

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room is kinda of smelly (probably a smoking room)
Stayed 1 night in Dec 2025

4/10 Poor

Edward, Encinitas

Stayed 1 night in Nov 2025

10/10 Excellent

Jonas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service!

Really service minded staff
Stayed 1 night in May 2025

10/10 Excellent

Bipran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very comfortable. Staff was helpful and the best sell of this hostel is the location. It's 2 mins walk from Royal palace. 19 mins walking from Pardo muesem and central park. Room balcony opens to main Street and it's buzzing till 12am. Front desk is available from 2pm to 10pm . We stayed here for 3 nights and didn't even once needed to take metro to anywhere. Everything is at walking distance. From airport you need to change 2 metros to get to Sol station and from Sol station it's 10 mins walk to this place. Booking this place saved us lot of time and money we could have spent if staying somewhere else. Worth every penny
Stayed 3 nights in Apr 2025

10/10 Excellent

Luis Ernesto

Stayed 1 night in Mar 2025

8/10 Good

Sam

Travelled with group
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room was good size and really clean, all new furniture and massive tv. The bathroom was a bit small and beds were a bit hard - but overall comfortable. The hotel is in a great location! I would stay here again
Stayed 2 nights in Feb 2025

8/10 Good

Kajsa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect for City Centre

Perfectly situated in centre of Madrid. Easy check-in/out. Lovely modern room with comfy and spacious bed.
Stayed 1 night in Nov 2024

2/10 Terrible

Alison

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Mohammed Suhel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable stay at this clean and spacious hotel. It is perfectly situated in the city centre of Madrid with many points of interest within walking distance of the property, making it very convenient.
Stayed 1 night in Sep 2024

10/10 Excellent

Tsubasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I would have rated this hotel 5-stars had it not been for our experience on the first day. This is not an ordinary hotel, which we actually loved. It feels more like you are living in a small apartment in Madrid. It is a great location, very walkable to all major sights downtown and close to metro lines, restaurants and shopping. The room was clean, the AC was cold and it was surprisingly quiet. Everything we wanted. My only complaint was with hotel management. There is only staff there from 2pm-10pm which we knew. On the day we were to check-in our flight from the US arrived early in the morning. Earlier in the week, I messaged the hotel to inquire if there was any opportunity to drop off our bags. They told me that the day before check-in we would be sent an access code to the building which would allow us to drop off our bags early and then we could come back at 2:00 to check-in (BTW, you need an access code to enter the building at anytime of day). That was the last I heard from them. They never sent me an access code and you couldn’t reach anyone by phone. We arrived that morning with our luggage and no instructions at all. I started messaging with them the day before and all the way till check-in at 2:00 with no response. We ended up finding a luggage locker place a half mile away and stored our stuff there so we could go explore. When we finally came back at 2:30, we had to call to get access, our room wasn’t ready, we had to wait till they could let us into our room.
Stayed 4 nights in Jun 2024

10/10 Excellent

Junming

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is very clean and nice, even though the hotel is in a very old building.
Stayed 3 nights in Jun 2024

8/10 Good

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Isamel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Abdullah

Stayed 1 night in May 2024

10/10 Excellent

Krisy

Stayed 5 nights in Apr 2024

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for centre of Madrid, short walk to Opera Metro, slightly further to Sol. Loads of cafes and bars to hand, Carrefore within 5 mins. Rooms are basic but functional and the reception is operated part of day. Easy access in and out - only (minor) downside is poor sound proofing between rooms and street. Everything else really positive.
Stayed 3 nights in Apr 2024

10/10 Excellent

Miles

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent Location, Friendly staff. Easy check in. Perfect for a budget room.
Stayed 2 nights in Mar 2024

10/10 Excellent

jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

We really enjoyed the Citadel, it was in a great location and so close to loads of great places to visit. It was very clean and the room was cleaned each day we were there with lovely fresh towels. The staff we met were really friendly. Would definitely stayt here again.
Stayed 3 nights in Mar 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

derrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

CARLOS

Travelled with partner
Liked: Cleanliness, staff & service
A very convenient place in the heart of Madrid city centre, very close to metro stations and main attractions. It’s an old building, and it needs refurbishment, but this hotel is good value for money. WiFi works well, and I like very much that they try to be sustainable with water resources.
Stayed 3 nights in Feb 2024

8/10 Good

Leopoldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central place to stay. Too bad the elevator was not working; not good for us seniors.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dennis

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023