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The Palace, a Luxury Collection Hotel, Madrid

5.0 star property
Luxury hotel with a restaurant, steps from Thyssen-Bornemisza National Museum

Photo gallery for The Palace, a Luxury Collection Hotel, Madrid

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Bar (on property)

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is NZ$667
includes taxes & fees
27 Feb - 28 Feb

Explore the area

View map
Plaza de las Cortes, 7, Madrid, Madrid, 28014
  • Place, Thyssen-Bornemisza National Museum
    ‪1 min walk‬
  • Place, Prado Museum
    ‪3 min walk‬
  • Place, Puerta del Sol
    ‪8 min walk‬
  • Airport, Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪20 min drive‬

Room options

View all photos for Premium Neptuno View Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 2 Twin Beds

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Palace Room with 2 Twins

Palace Room with 2 Twins

Palace Room with 2 Twins

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed

Deluxe Room with 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Cortes View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Cortes View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room with 2 Twin Beds

Premium bedding, pillow-top beds, minibar, in-room safe

Deluxe Room with 2 Twin Beds

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Cortes Suite

Cortes Suite | Living room

Cortes Suite

  • 72 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Neptuno View Room with 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Room, 1 King Bed

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Palace Suite

Palace Suite

Palace Suite

  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room with 1 King Bed, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 1 King Bed, Street View

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Cervantes Suite

Cervantes Suite | Living room

Cervantes Suite

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Royal Suite

Royal Suite | City view

Royal Suite

  • 168 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Neptuno Suite

Neptuno Suite

Neptuno Suite

  • 95 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Premium Neptuno View Room with 1 King Bed

Premium bedding, pillow-top beds, minibar, in-room safe

Grand Premium Neptuno View Room with 1 King Bed

  • 38 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room with 2 Twin Beds, Street View

Premium bedding, pillow-top beds, minibar, in-room safe

Premium Room with 2 Twin Beds, Street View

  • 32 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds

About the area

Madrid

A luxury stay in the heart of Madrid awaits you at The Palace, a Luxury Collection Hotel, Madrid. Within steps you'll find Congress of Deputies and Thyssen-Bornemisza National Museum. Highlights at this hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include coffee/tea in a common area and laundry facilities. Buffet breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also limited parking, along with the convenience of car rentals on site. .Places within a short walk of this 5-property class Madrid Centro hotel include Fountain of Neptune and Parroquia Jesus de Medinaceli.

What's nearby

  • Thyssen-Bornemisza National Museum - 1 min walk - 0.1 km
  • Prado Museum - 3 min walk - 0.3 km
  • Gran Via - 6 min walk - 0.6 km
  • Puerta del Sol - 8 min walk - 0.7 km
  • Museo Nacional Centro de Arte Reina Sofía - 10 min walk - 0.9 km

Getting around

  • Anton Martin Station - 7 min walk
  • Madrid Recoletos Station - 14 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas) - 19 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Lobby, The Palace, A Luxury Collection Hotel - ‬1 min walk
  • ‪Faborit - ‬1 min walk
  • ‪VIPS - ‬1 min walk
  • ‪La Dolores - ‬3 min walk

About this property

The Palace, a Luxury Collection Hotel, Madrid

Luxury hotel with a restaurant, steps from Thyssen-Bornemisza National Museum
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

A computer station is on site and WiFi is free in public spaces. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the luxury The Palace, a Luxury Collection Hotel, Madrid.

This 5-star Madrid hotel is smoke free.

  • 1 building
  • 470 guestrooms or units
  • 6 levels
  • Conference rooms
  • Built in 1912
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
The Palace, a Luxury Collection Hotel, Madrid offers 470 accommodations with minibars and laptop-compatible safes. Pillowtop beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

This Madrid hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. In-room massages, hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: EUR 45 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Shopping

Family friendly

  • In-room cot
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1912
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Smart TV with premium channels

Food and drink

  • 24-hour room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 1 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 110.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 45 per person
  • Rollaway bed fee: EUR 110.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and Eurocard. Cash is not accepted. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Frequently asked questions

What is the cancellation policy at The Palace, a Luxury Collection Hotel, Madrid?

The Palace, a Luxury Collection Hotel, Madrid offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palace, a Luxury Collection Hotel, Madrid?

As of 13 Feb 2026, prices found for a 1-night stay for 2 adults at The Palace, a Luxury Collection Hotel, Madrid on 27 Feb 2026 start from NZ$666.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palace, a Luxury Collection Hotel, Madrid?

Onsite parking is limited.

What makes The Palace, a Luxury Collection Hotel, Madrid a romantic place to stay?

A lounge bar and 24-hour room service, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Palace, a Luxury Collection Hotel, Madrid.

Is The Palace, a Luxury Collection Hotel, Madrid family-friendly?

You bet! With amenities such as laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that The Palace, a Luxury Collection Hotel, Madrid is a hit with families.

Are there hot tubs in the rooms at The Palace, a Luxury Collection Hotel, Madrid?

No, but there are deep-soaking baths in the guestrooms.

Does The Palace, a Luxury Collection Hotel, Madrid serve breakfast?

Yeah, buffet brekkie is on offer daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Palace, a Luxury Collection Hotel, Madrid?

No, The Palace, a Luxury Collection Hotel, Madrid does not offer an airport shuttle service.

Is there a bar or restaurant at The Palace, a Luxury Collection Hotel, Madrid?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Palace, a Luxury Collection Hotel, Madrid?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at The Palace, a Luxury Collection Hotel, Madrid?

Furry friends are welcome at The Palace, a Luxury Collection Hotel, Madrid, with food and water bowls on offer.

The Palace, a Luxury Collection Hotel, Madrid Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 709 out of 1005 reviews
Rating 8 - Good. 179 out of 1005 reviews
Rating 6 - Okay. 61 out of 1005 reviews
Rating 4 - Poor. 33 out of 1005 reviews
Rating 2 - Terrible. 23 out of 1005 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay from the staff to the accommodations. Five stars!
Stayed 3 nights in Nov 2025

10/10 Excellent

Lotfi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay, great location, excellent breakfast under the glass dome, wonderful staff!
Stayed 1 night in Nov 2025

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Oct 2025

10/10 Excellent

Lotfi

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful hotel with great location, nice rooms, helpful staff and excellent service
Stayed 1 night in Oct 2025

10/10 Excellent

russell

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great staff.
Stayed 8 nights in Oct 2025

10/10 Excellent

kathleen, Saint Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were beautiful, breakfast was incredible, and the staff was excellent.
Stayed 2 nights in Oct 2025

10/10 Excellent

Clotilde

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were very nice as well as great service.
Stayed 5 nights in Oct 2025

6/10 Okay

Alanoud

Stayed 4 nights in Sep 2025

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Central location and amazing hotel
Stayed 2 nights in Oct 2025

10/10 Excellent

roberto

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel
Stayed 1 night in Sep 2025

10/10 Excellent

JOSE

Stayed 2 nights in Sep 2025

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice Walking distance to everything Staff fantastic Very clean and safe Amazing breakfast Wish there was a pool
Stayed 2 nights in Sep 2025

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service in a beautiful setting.
Stayed 1 night in Sep 2025

10/10 Excellent

Claudio

Stayed 3 nights in Aug 2025

10/10 Excellent

Alberto Patricio, Mcallen

Stayed 4 nights in Sep 2025

10/10 Excellent

Margery

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Allison

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff! Beautiful hotel and great breakfast buffet.
Stayed 2 nights in Aug 2025

4/10 Poor

Elpidio

Disliked: Amenities, property conditions & facilities
Muy mal hotel
Stayed 7 nights in Jun 2025

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greta hotel - excellent staff
Stayed 2 nights in Aug 2025

10/10 Excellent

Simos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel great location

Can’t say enough positive things about the hotel. Great beds, pillows, room service was amazing. Hotel was in great location. Walkable to all the sites. Would recccomend and stay again. Service was amazing. The staff incredible. Really went out of there way to help.
Stayed 1 night in Aug 2025

10/10 Excellent

Simos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place would stay again. Great location.

Wow. Great hotel. Would definitely recommend. Amazing service. Room service was great. Bed was very comfortable. Pillows were comfortable. Would stay again for sure. Everyone was very helpful. Great location. Very centrally located next to all the museums and sites are within walking distance.
Stayed 1 night in Aug 2025

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mil gracias por todo.
Stayed 3 nights in Aug 2025

10/10 Excellent

MARK B

Travelled with partner
This hotel is truly extraordinary!!! Exquisite!! We’ve traveled all over the world and have stayed in many Five Star hotels but this was and away the best!! Truly a gem!
Stayed 4 nights in Jul 2025

10/10 Excellent

Yigit, Lake Worth

Liked: Cleanliness, staff & service
Stayed 6 nights in Jun 2025

10/10 Excellent

angelique m.

Stayed 2 nights in Jun 2025