8/10 Good
Zorayda
Travelled with family
27 Feb 2024
Liked: Cleanliness, amenities, property conditions & facilities
We really enjoyed our night stay in the Aqua Family Room. Our room was beautiful.
What let our stay down was the Cold Swimming Pool on the outside of the building and the Restaurant service. The service from the staff was poor, Except for Francis from the White Moon Bar, his service and expertise was amazing. He went out of his way to keep checking on us during our meals, in the restaurant area not the bar, and to make sure we all had drinks and to check on our food wait. If I could give him 5stars I would.
Our Breakfast room service in the morning was quoted a 15minute wait, we waited 1hr for it to be delivered and everything was cold on all 4 meals.
In saying this we would stay there again the next time we visit the Philippines and hope that Francis is still employed to say Hi to and that your other restaurant staff work quicker and better instead of all standing around talking so much.
Zorayda
Stayed 1 night in Feb 2024