8/10 Good
Mordechai, MALIBU
Business traveller
13 May 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be my first choice whenever I visited the area, and I’ve stayed here several times. Unfortunately, my most recent stay left me disappointed.
I arrived early in the morning for a trade show, and although my room was ready, the staff at the executive level insisted on charging me an extra $120 for checking in at 8:00 AM instead of 10:00 AM. I explained that I was a regular guest, often booked the larger rooms, and had an important event starting at 10:00 AM. Despite that, and even after consulting a supervisor, they only offered a token 10% discount and remained firm on the charge. For a hotel in this price range, I expected more flexibility and consideration for returning guests.
Additionally, the shower had very low water pressure—surprising and unacceptable for a hotel of this category. You expect basic comforts like a decent shower, especially when the rates are already on the higher side for what you receive.
The service overall felt robotic and impersonal, lacking the warmth and attention to detail I had experienced in the past. I hope management takes note, as the hotel is starting to lose the qualities that once set it apart.
Mordechai
Stayed 3 nights in May 2025