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Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive

Property class: 5 and above

Photo gallery for Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive

A resort with a central swimming pool surrounded by palm trees, lounge chairs, and a poolside deck.
A buffet area with multiple serving stations, wooden flooring, and a central aisle.
A hotel courtyard with outdoor seating, palm trees, and a modern building facade.
A spacious lobby with a grand piano, a central staircase, and a high ceiling with a geometric pattern.
A spacious lobby with a grand piano, a reception desk, and a staircase leading to upper levels.

Reviews

8.4 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$488
includes taxes & fees
19 Aug - 20 Aug

Explore the area

View map
Circuit de la Palmeraie, Marrakech
  • Place, Musée Aman pour la Civilsation de l'Eau au Maroc
    ‪5 min drive‬
  • Place, Majorelle Garden
    ‪15 min drive‬
  • Place, Jemaa el-Fnaa
    ‪18 min drive‬
  • Airport, Marrakech (RAK-Menara)
    ‪27 min drive‬

Room options

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Premium King Room Garden View

A hotel room with two beds, a desk, a TV, and a view of palm trees through large windows.

Premium King Room Garden View

9.4 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room Garden View

A hotel room with two beds, a desk, a TV, and a view of palm trees through large windows.

Premium Twin Room Garden View

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room Golf View

A hotel room with a large bed, a desk, a chair, a small table with a lamp, and a view of the outdoors.

Premium Room Golf View

10.0 out of 10
Exceptional
(1 review)
  • Golf view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room Golf View

A modern hotel room with a large bed, a sitting area with a chair and a table, and a separate desk with a lamp.

Premium Twin Room Golf View

8.0 out of 10
Very good
(1 review)
  • Golf view
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premium Room Pool View

A hotel room with two beds, a desk, a TV, and a view of palm trees through large windows.

Premium Room Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premium Twin Room Pool View

A hotel room with two beds, a desk, a TV, and a view of palm trees through large windows.

Premium Twin Room Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Garden View

A hotel room with a large bed, a desk, a chair, a small table with a lamp, and a view of the outdoors.

Executive Garden View

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Golf View

A hotel room with a large bed, a bedside table with a lamp, a chair, a mirror, and a window with blinds.

Executive Golf View

  • Golf view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive With Terrace

A modern hotel room with a large bed, bedside tables, a TV, and a wardrobe.

Executive With Terrace

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

Room

  • Sleeps 2
  • Free Wi-Fi

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About the area

Marrakech

A luxury stay in Marrakech awaits you at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive. You'll be 2.6 km (1.6 mi) from Musée Aman pour la Civilsation de l'Eau au Maroc and 4.4 km (2.8 mi) from Marrakesh Stadium. Highlights at this all-inclusive hotel include 2 restaurants, 2 outdoor swimming pools and a full-service spa. .With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Enjoy the golf course, indoor swimming pool, gym and steam room. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Free buffet breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free self parking. .Attractions within a 15-minute drive of this 5-property class Annakhil hotel include Jemaa el-Fnaa and Majorelle Garden.

What's nearby

  • Musée Aman pour la Civilsation de l'Eau au Maroc - 5 min drive - 2.2 km
  • Majorelle Garden - 15 min drive - 8.8 km
  • Marrakech Plaza - 17 min drive - 9.9 km
  • Koutoubia Mosque - 18 min drive - 10.6 km
  • Jemaa el-Fnaa - 18 min drive - 10.6 km

Getting around

  • Marrakech Central Station - 20 min drive
  • Marrakech (RAK-Menara) - 27 min drive

Restaurants

  • McDonald's
  • Ftour Beldi La Ferme
  • ‪L’adresse - ‬7 min drive
  • ‪Le cristal - ‬7 min drive
  • Chez Ali

About this property

Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive

Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive, you'll find a full-service spa, a golf course, and 2 outdoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. An indoor pool, a fitness centre, and a steam room are also featured at the luxury Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 5-star Marrakech hotel.

  • 315 guestrooms or units
  • 2 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • Smoking in designated areas
  • Bar by the pool
Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive offers 315 air-conditioned accommodations with a hairdryer and free toiletries. This Marrakech hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Similar properties

Couples treatment room(s), hot tub, steam room, Turkish bath/hammam
Barcelo Palmeraie Oasis Resort
Annakhil
  • Pool
  • Breakfast included
  • Spa
  • All-inclusive available
4.2 out of 5, Very good, 342 reviews
The price is NZ$320
includes taxes & fees
24 Aug - 25 Aug
Barcelo Palmeraie Oasis Resort

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • Full-service spa
  • Golf carts
  • Golf driving range
  • Golf lessons
  • Gym
  • Indoor pool
  • Steam room
  • TV in common areas

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business centre

Outdoors

  • Garden
  • Outdoor entertainment area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas
  • Lifeguards

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Cable/satellite channels

More

  • Air conditioning
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children 18 and younger are not allowed at this property. All guests older than 18 are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.73 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Children 18 years old and younger aren't allowed at this property.

Property is also known as

Pickalbatros Hotel Du Golf

Frequently asked questions

Is parking available at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Yep, Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive has a free self car park.

How much does it cost to stay at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

As of 13 Aug 2026, prices found for a 1-night stay for 2 adults at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive on 19 Aug 2026 start from NZ$488, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Yep, there is an onsite spa at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive. You'll enjoy services like massages.

Does Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive have a pool?

Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive has 2 outdoor swimming pools and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive features 2 outdoor pools, a full-service spa and an indoor pool.

Does Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive serve breakfast?

Yep, complimentary buffet brekkie is available daily between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

No, Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

No, pets are not allowed.

Is there a golf course on site at Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive?

Yep, Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive has an 18-hole golf course. A golf driving range, golf lessons and golf carts are available.

Pickalbatros Hôtel Du Golf - Adults Friendly 16 Years Plus- All-Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 65 out of 120 reviews
Rating 8 - Good. 28 out of 120 reviews
Rating 6 - Okay. 18 out of 120 reviews
Rating 4 - Poor. 4 out of 120 reviews
Rating 2 - Terrible. 5 out of 120 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Adam

Liked: Cleanliness, amenities, property conditions & facilities
Everything was clean, staff super friendly and food was really tasty.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

El mahdi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful, comfortable, and had such a welcoming atmosphere thanks to the staff that made our trip feel extra special. A very special thank you to Karima for her kindness, professionalism, and attention to detail. She went above and beyond to make our stay memorable, and her warm hospitality really made a difference. We felt genuinely cared for throughout our visit. We would absolutely love to come back and recommend this hotel to anyone looking for a wonderful and relaxing experience.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Quinn

Liked: Cleanliness, amenities, property conditions & facilities
Someone was always cleaning and staff was very attentive to your every need
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Cerian

Liked: Cleanliness, amenities, property conditions & facilities
Lovely room, the staff are very friendly and helpful. The activities are good and not pushed on you, which is great when you don't want to take part. The buffet meals are tasty, the tagine in the evening and the massaman in the morning were my favourites
Stayed 7 nights in Feb 2026
Verified review

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
Excellent food, staff, room and heated pool. Limited evening entertainment and drinks not always the same standard. A lot of building work on the complex but not really affecting the main hotel. A very nice place to stay with good facilities
Stayed 5 nights in Feb 2026
Verified review

6/10 Okay

Declan

Gym was miles away in a very run down area
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Riki

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Hotel inside is immaculately kept, however the outside is in a bit of disrepair, uneven and crack tiles everywhere. Reported our aircon three times and nothing done. Seems to be a common issue. Drinks are questionable, only 4/5 cocktails along with Rum, gin or vodka that’s it. Issued in tiny plastic disposable cups, although multiple posters around saying there a sustainable hotel. Entertainment team work hard to get everyone involved, however the acts are in our opinion still more directed around a family resort. Food was amazingly authentic which was the highlight of the stay.
Stayed 4 nights in May 2026
Verified review

6/10 Okay

Hervin

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
For an all inclusive resort it lacked majorly. The food was good, but there is no late snacks, no room service, and they close 10 min before the actual time. We had to get food delivered because of this. No one comes to ask you for drinks you have to go to the bar. Everything pretty much shuts down by 2300 (11pm). Your kind of forced to go to your room. The gym and spa is not close by to the hotel. Some of the staff were standoffish, but other staff were great. I wouldnt recommend this hotel.
Stayed 5 nights in May 2026
Verified review

10/10 Excellent

Zobeir

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Our room was professionally cleaned every day by Lamia .
Stayed 7 nights in Jan 2026
Verified review

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well laid out hotel. Found there were restrictions on what food/drink was available where. Not a major thing but frustrating. En-suite bathroom layout was a little strange - location of sink, location of hand soaps, weirdly high towel rack, strange blinds not a wall so everything going in the bathroom could be heard in the bedroom. Poor soundproofing / terrace door which meant the overly loud evening v entertainment was very loud in our room.
Stayed 6 nights in Apr 2026
Verified review

8/10 Good

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay. Food in buffets was good and staff attentive and friendly. Good choice of Moroccan and European dishes and excellent pizza oven and daily barbecue. Room comfortable and clean. Pools great and on site golf course convenient and attractive.
Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Ilias El

Liked: Staff & service, property conditions & facilities
Spa was so so. The jacuzzi's were turned off every one minute so you had to press the button every time to enjoy one minute which was very annoying. Also, the old maroccan guy at the white guy who lets cars through was very discriminating towards me and at some point became extremely mad at me as well for being maroccan unfortunately. Very weird altercation for me.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Friendly staff. Good food on all inclusive.
Stayed 1 night in Apr 2025
Verified review

10/10 Excellent

Chloe Frances

Liked: Cleanliness, property conditions & facilities
Staff were amazing including the wonderful animation team. A very relaxing experience. Lovely range of food, extremely tasty Moroccan dishes as well as the usual range of food. Pools indoors and out well maintained.
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

HASSAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place and also entertaining at the same time. Love it and will go back very soon
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Anne Gaelle

Liked: Cleanliness, amenities, property conditions & facilities
Super
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Felicie

Liked: Cleanliness, amenities, property conditions & facilities
Top
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Prem

Disliked: Amenities, property conditions & facilities
Truly i believe this hotel deserves 2 stars service. Main reasons was that the hotel food was tasteless, bland and didn't had much options in the menu. Some of their building blocks were not in use and were falling apart.
Stayed 5 nights in Jul 2025
Verified review

2/10 Terrible

rahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid this hotel, like your life depended on it. Service is horrible. The ac in the room was broken, took them nearly 5 hours to move us to a different room. No food or drinks are available once buffet is over. Food has no taste. Its also far from everything. One positive is that they do have a shuttle to the suk.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Grant

Liked: Cleanliness, amenities, property conditions & facilities
A Solid 4-Star Experience (But Manage Your 5-Star Expectations) Stay: February 2026 | Resort: Pickalbatros Hotel du Golf Let me start by clarifying the rating: this resort is advertised as a 5-star property. If you are expecting the luxury level of a Four Seasons, Fairmont, or Le Méridien, you will be disappointed. I would realistically rank it as a high 3-star or a solid 4-star. That being said, if you adjust your expectations, it is still a very decent resort and we had a pleasant stay overall. Here is the breakdown of my experience: The Property & Rooms • Clean and Modern: The public areas and rooms are fairly modern, well-maintained, and very clean. My bedroom was well-appointed and comfortable. • Room Amenities: While daily tea and bottled water were always provided, I would have really appreciated an ironing board and a coffee maker in the room. The bedrooms have fairly thick doors so the rooms are really quiet at night. • No Construction: I noticed some previous reviews mentioned ongoing construction, but I am happy to report that I didn’t see or hear any construction noise during my stay. Food & Drinks • Great Buffet: The various buffets are a highlight, providing a fairly large selection. They feature outdoor grilling and tagines, a pasta station, and many other options. • Mediterranean Restaurant Quirk: We made a reservation at the Mediterranean restaurant (a short shuttle drive from the main hotel). Strangely, this alternative dining option only served water and s
Bedroom with balcony
Bathroom
View from room on 2nd floor
Lobby at night
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Gemma Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, nice pool areas. The room was great, although didn't have an iron. One was provided after asking a few times. Staff mainly friendly, with a couple of exceptions. Where the stay fell down in expectations was the food. I have a few allergies which I emailed the hotel about when we booked the trip. However the restaurant seemed clueless about it. I told them I am allergic to gluten, and they told me that everything had gluten in, which wasn't helpful. It was only on the second day that the fantastic Samir came to see me and was very helpful, from them on making sure I had something to eat. That said, there still was very limited options for people with dietary requirements. But I appreciated his efforts, and his friendly service. Another thing to note is that the massages we had at the spa, whilst good, were not for the shy! They do not seem to worry about your state of undress and as the women who work at the spa don't speak much English it wasn't possible to discuss!
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Abderrahman

Liked: Staff & service
Disliked: Property conditions & facilities
Our stay at the hotel was unfortunately disappointing due to a series of issues, particularly with the rooms. We had to change rooms three times. The first room had an old bathtub instead of the Italian shower we had booked, and it was only accessible by walking through an active construction area. The second room was on the first floor next to the security office, which offered no privacy, and the balcony window was broken and couldn’t be opened. The third room was slightly better, but we still struggled to open the balcony door, and the process to get this final room was long and frustrating. We also experienced a water leak in the toilet. Despite requesting help from the front desk, no one came, so we had to shut off the water ourselves. The TV was not a smart TV and didn’t work until we requested a technician, which added to the stress. The food was another low point. It was repetitive, lacked variety, and had little flavor. The Moroccan cuisine, in particular, was poorly prepared and did not reflect the richness of the country’s food culture. On the positive side, the staff were very friendly and helpful, especially those in the restaurant, at the pool, in housekeeping, and the entertainment team. Despite the friendly staff, the hotel's room issues, poor maintenance, and bland food make it hard to recommend
Stayed 5 nights in Jul 2025
Verified review

6/10 Okay

Kabita

Disliked: Property conditions & facilities
I'm giving a 3-star rating only because the food was excellent and the kitchen staff were outstanding. The food was consistently delicious and catered well to our tastes. We appreciated the variety, something new every day and most of the kitchen staff were friendly and approachable Deposit Confusion: On the first day, we paid the deposit for the swimming towels in euros, as we didn’t have any dirhams. However, we noticed that the remaining change was returned in dirhams, which wasn’t explained to us at the time. We even asked the staff member who conducted our briefing if we’d get the deposit back in euros, and she confirmed that we would. Nothing was mentioned about an exchange. The day before checkout, we had to argue with the staff to get our deposit returned in euros. They claimed we had already exchanged the money, which wasn’t true and this was never communicated to us. Eventually, after some back and forth, we did get the deposit back in euros, but the whole situation was frustrating and poorly handled. Room Issues: The bathroom drain was blocked, and it flooded every time we took a shower. We had to use towels to keep the water from spreading into the room. We reported it twice, but no one came to fix it. The fridge wasn’t working. The safe didn’t work either. The tea table was stained. The body shower gel bottle was empty on arrival and never refilled, despite daily room cleaning. Shuttle Bus Timing: I really wish the free shuttle bus had more convenient timings.
Stayed 3 nights in Jun 2025