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The Palms Resort of Mazatlan

3.0 star property
Beachfront, with outdoor pool

Photo gallery for The Palms Resort of Mazatlan

Outdoor pool, open 8:00 AM to 9:00 PM, pool umbrellas, pool loungers
Front of property
Garden
On the beach, beach volleyball
On the beach, beach volleyball

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Breakfast available

Explore the area

Map
Av. Camaron Sabalo 696, Zona Dorada, Mazatlán, SIN, 82110
  • Cerritos Beach
    ‪4 min drive‬
  • Mazatlan International Center
    ‪7 min drive‬
  • Mazatlán Aquarium
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪35 min drive‬

Room options

View all photos for Suite, Ocean View

Suite, Ocean View

Suite, Ocean View

8.4 out of 10
Very good
(17 reviews)

Highlights

Separate dining area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Sofa bed - single
Premium bedding
  • 668 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

Superior Room, 1 Queen Bed, City View

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 4 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

Standard Room, 2 Double Beds, City View

8.4 out of 10
Very good
(40 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(47 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View

9.0 out of 10
Wonderful
(34 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
Hairdryer
  • 4 sq m
  • Ocean view
  • Sleeps 2
  • 1 Queen Bed

About the area

Mazatlán

At The Palms Resort of Mazatlan you'll be 2.9 km (1.8 mi) from The Mazatlan Malecón and 4.8 km (3 mi) from Playa Norte. Highlights at this beachfront resort include a restaurant, an outdoor swimming pool and free valet parking. .The restaurant, Restaurant Panama, is open for breakfast. Pool Bar is the resort's own cocktail bar. Spend the day at the beach and enjoy the on-site kids' swimming pool and pool loungers. 7973 square feet (741 square metres) of event facilities include meeting rooms and a conference centre. Additionally, you'll find free Wi-Fi in public areas and spa services. Cooked-to-order breakfast is available daily between 7 AM and noon. There's also the convenience of free RV/bus/truck parking. .With a stay at this Zona Dorada resort, you'll be 4.9 km (3 mi) from Cerritos Beach and 4.9 km (3.1 mi) from Witches Beach.
View more Resorts in MazatlánOpens in a new window

What's nearby

  • The Mazatlan Malecón - 4 min drive - 3.1 km
  • Cerritos Beach - 4 min drive - 2.7 km
  • Witches Beach - 6 min drive - 3.9 km
  • Mazatlan International Center - 7 min drive - 5.8 km
  • Mazatlán Aquarium - 9 min drive - 5.8 km

Getting around

  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.) - 32 min drive

Restaurants

  • ‪Panamá - ‬1 min walk
  • ‪Los Arcos - ‬2 min walk
  • ‪Villa Italia - ‬7 min walk
  • ‪Mané - ‬5 min walk
  • ‪Bar el LOBY - ‬6 min walk

About this property

The Palms Resort of Mazatlan

Beachfront, with outdoor pool
The Palms Resort of Mazatlan offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Event space at this resort measures 7973 square feet (741 square metres) and includes a conference centre. Spa services, a terrace, and gift shops/newsstands are also featured at the business-friendly The Palms Resort of Mazatlan. Valet parking is free.

This Mazatlán resort is smoke free.

  • 1 building
  • 189 guestrooms or units
  • 6 levels
  • Conference rooms
  • 7973 sq ft of conference space
  • 741 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
The Palms Resort of Mazatlan offers 189 air-conditioned accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered valet parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 265 to 400 for adults and MXN 265 to 400 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar

Restaurants on site

  • Pool Bar
  • Restaurant Panama

Things to do

  • Beach volleyball
  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Free cot
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,973 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Ballroom
  • Banquet hall
  • Reception hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Palms Resort of Mazatlan

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 400.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 265 to 400 for adults and MXN 265 to 400 for children
  • Rollaway bed fee: MXN 400.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Mazatlan
Palms Resort Mazatlan
The Palms Of Mazatlan Mazatlan
The Palms Resort of Mazatlan Resort
The Palms Resort of Mazatlan Mazatlán
The Palms Resort of Mazatlan Resort Mazatlán

Frequently asked questions

What is the cancellation policy at The Palms Resort of Mazatlan?

The Palms Resort of Mazatlan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan has free valet parking and free RV/bus/truck parking.

Are there any beaches close to The Palms Resort of Mazatlan?

Yep, The Palms Resort of Mazatlan is a short 12-minute walk from Playa Brujas. Fun beach activities include volleyball.

Is there a spa on site at The Palms Resort of Mazatlan?

There's no onsite spa, but this property does offer services like massages.

Does The Palms Resort of Mazatlan have a pool?

The Palms Resort of Mazatlan has a pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 9:00 PM.

What makes The Palms Resort of Mazatlan a romantic place to stay?

Beachfront dining and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Palms Resort of Mazatlan.

Is The Palms Resort of Mazatlan family-friendly?

You bet! With amenities such as a children's pool, as well as free infant beds in the guestrooms, it's no surprise that The Palms Resort of Mazatlan is a hit with families.

Does The Palms Resort of Mazatlan serve breakfast?

Sure does, cooked-to-order brekkie is offered daily between 7 AM and noon.

Is there a free airport shuttle available at The Palms Resort of Mazatlan?

No, The Palms Resort of Mazatlan does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Resort of Mazatlan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Palms Resort of Mazatlan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The Palms Resort of Mazatlan?

No, pets and service animals are not allowed.

The Palms Resort of Mazatlan Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 570 out of 1011 reviews
Rating 8 - Good. 259 out of 1011 reviews
Rating 6 - Okay. 96 out of 1011 reviews
Rating 4 - Poor. 50 out of 1011 reviews
Rating 2 - Terrible. 36 out of 1011 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a nice clean hotel in a quiet location. Having the Panama restaurant in the lobby is an added plus.
Stayed 2 nights in Mar 2025

10/10 Excellent

Sergio

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

Mayra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Felix

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Mar 2025

8/10 Good

Tarie

Stayed 9 nights in Mar 2025

6/10 Okay

Aida

Stayed 3 nights in Feb 2025

10/10 Excellent

Kenneth

Liked: Amenities, property conditions & facilities
Ocean view balcony was very relaxing
Stayed 7 nights in Mar 2025

10/10 Excellent

Leslie

Stayed 4 nights in Mar 2025

4/10 Poor

Silvia

Travelled with partner
Very disappointed with the room, first thing I see when I walk in the room is a cockroach on the wall and to top it off every time I flushed the toilet there was a poodle of water on the floor, food at the restaurant and service were ok.
Stayed 3 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

mariann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay was great. Only one area that could be better was that when we were at the pool we had to go and find someone to order drinks and food. I know first world problems but we really just wanted to tip your waiters and talk to them. The rooms were spotless and the grounds were well kept.
Stayed 7 nights in Feb 2025

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was always kept up with cleanliness. Very nice pool. House keeping is great!
Stayed 7 nights in Feb 2025

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

JOAQUIN

Stayed 5 nights in Jan 2025

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellente hotel, lo unico que no me gusto es que a las 7:30 de la mañana la bocinas con musica de la alberca ya estaba prendidos. A sea hora de la mañana me hubiera gustado descansar un poco mas
Stayed 2 nights in Dec 2024

6/10 Okay

kurtis delray

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and location, staff is wonderful. Beds are horrible and extremely hard. Other than that great place
Stayed 7 nights in Dec 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place to stay with Panamá attached to it.
Stayed 7 nights in Dec 2024

10/10 Excellent

Celina

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything.
Stayed 1 night in Dec 2024

6/10 Okay

Miguel

Travelled with family
Liked: Amenities
The music at 3 am from the other hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Amenities
Our first night, room was on 1st floor our view:the parking lot. Very noisy, beds, pillows not comfy. TV was tiny. Only one hand towel for 2 guests. No sheet under the comforter. It was the comforter and then sheet on top. Second night: We upgraded room to a 4th floor and ocean view. The room was remodeled. Very nice! furniture and bed and pillows very comfy. No fridge though.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool!
Stayed 7 nights in Nov 2024

8/10 Good

Jeffry

Stayed 5 nights in Oct 2024

10/10 Excellent

Robert

Travelled with partner
We like that it’s not down town. Great pool
Stayed 2 nights in Oct 2024

4/10 Poor

Kenneth Dean

Travelled with group

no hot water,

no hot water in room, friend got bug bites from bed. AC leaked water in the room.
Stayed 5 nights in Oct 2024

8/10 Good

Armando, Leon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The swimming pull is great! The view to the ocean is unique.
Stayed 7 nights in Oct 2024