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Grand Inna Medan

3.0 star property
Riverwalk hotel with 24-hour business centre and 24-hour front desk

Photo gallery for Grand Inna Medan

Reception
Restaurant
Front of property
Restaurant
Royal Double or Twin Room

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Jl. Balai Kota, No. 2, Medan, North Sumatra, 20111
  • Place, Grand City Hall
    ‪2 min walk‬
  • Place, Tjong A Fie's Mansion
    ‪9 min walk‬
  • Place, Sun Plaza
    ‪14 min walk‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪45 min drive‬

Room options

View all photos for Deluxe Double or Twin Room

Deluxe Double or Twin Room

Deluxe Double or Twin Room

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Bidet
Private bathroom
Minibar
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Royal Double or Twin Room

Royal Double or Twin Room

Royal Double or Twin Room

Highlights

Soundproofed
Air conditioning
TV
Premium bedding
Bidet
Private bathroom
Minibar
Free bottled water
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Suite

Deluxe Suite | City view

Deluxe Suite

Highlights

Separate dining area
Soundproofed
Private hot tub
Air conditioning
TV
Separate bedroom
Premium bedding
Bidet
  • 36 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | City view

Grand Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Private hot tub
Air conditioning
TV
Separate bedroom
Premium bedding
  • 70 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

  • Sleeps 2

View all photos for Royal Deluxe Room

Premium bedding, minibar, in-room safe, desk

Royal Deluxe Room

  • Sleeps 2

Junior Suite

  • Sleeps 2

Grand Inna Suite

  • Sleeps 2

Junior Suite

  • Sleeps 2

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • Sleeps 2

About the area

Medan

Grand Inna Medan puts you in the heart of Medan, steps from Grand City Hall and within a 10-minute stroll of DeliPark Mall Medan. Highlights at this Colonial hotel include a restaurant, an outdoor swimming pool and free self-parking. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the kids' swimming pool and pool loungers. 4 meeting rooms and a 24-hour business centre are among the business amenities offered. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 10 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle. .Sights within a 20-minute walk of this 3-property class Kesawan hotel include Tjong A Fie's Mansion and Sun Plaza.

What's nearby

  • Grand City Hall - 2 min walk - 0.2 km
  • Tjong A Fie's Mansion - 9 min walk - 0.8 km
  • Bukit Barisan Military Museum - 10 min walk - 0.9 km
  • Sun Plaza - 14 min walk - 1.2 km
  • Medan Mall - 15 min walk - 1.3 km

Getting around

  • Medan Station - 4 min walk
  • Medan (KNO-Kuala Namu Intl.) - 45 min drive

Restaurants

  • ‪Spoon Dining - ‬2 min walk
  • ‪Titik Temu Cafe - ‬1 min walk
  • ‪Grand Aston-dinning Spoon - ‬2 min walk
  • ‪Merdeka Walk Medan - ‬4 min walk
  • ‪Common Folks - ‬1 min walk

About this property

Grand Inna Medan

Riverwalk hotel with 24-hour business centre and 24-hour front desk
Grand Inna Medan offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. The business-friendly Grand Inna Medan also features multilingual staff, a garden, and concierge services. You'll have access to the outdoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Medan hotel.

  • 132 guestrooms or units
  • 8 levels
  • 2 buildings
  • Built in 1898
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Grand Inna Medan offers 132 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. Cable televisions are provided. Bathrooms include a shower, slippers, bidets and complimentary toiletries.

This Medan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and hairdryers can be requested.

Similar properties

Reception
Swasana Hotel Medan
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Business services
4.7 out of 5, Exceptional, 3 reviews
Swasana Hotel Medan

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10 AM for a fee: IDR 90,000 for adults and IDR 45,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms

Outdoors

  • Garden
  • On the riverwalk
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1898
  • Colonial architecture
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Inna Medan

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 350000.0 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: IDR 100000 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 90000 for adults and from IDR 45000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way)
  • Rollaway bed fee: IDR 350000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and cash.

We should mention

  • Pool access available from 6:00 AM to 6:00 PM
  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Inna Dharma Deli
Inna Dharma Deli Hotel
Inna Dharma Deli Hotel Medan
Inna Dharma Deli Medan
Grand Inna Medan Hotel
Grand Inna Medan Hotel
Grand Inna Medan Medan
Grand Inna Medan Hotel Medan

Frequently asked questions

What is the cancellation policy at Grand Inna Medan?

Grand Inna Medan offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Grand Inna Medan?

Yep, Grand Inna Medan has a free self car park and free RV/bus/truck parking. Onsite parking is limited.

Are there any beaches close to Grand Inna Medan?

The closest beach to Grand Inna Medan is Pantai Pondok Permai (34 km).

Does Grand Inna Medan have a pool?

Grand Inna Medan has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar. The pool is open 6:00 AM to 6:00 PM.

What makes Grand Inna Medan a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Inna Medan.

Does Grand Inna Medan serve breakfast?

You bet, buffet brekkie is served daily between 6:00 AM and 10 AM.

Is there a free airport shuttle available at Grand Inna Medan?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Inna Medan?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Grand Inna Medan?

Check-in begins at noon. Check-out time is noon.

Are pets allowed at Grand Inna Medan?

No, pets and service animals are not allowed.

Grand Inna Medan Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 8 out of 31 reviews
Rating 8 - Good. 12 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 3 out of 31 reviews
Rating 2 - Terrible. 4 out of 31 reviews

7.2/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Nazaruddin

Disliked: Cleanliness, staff & service, property conditions & facilities
Bad service and resepsionis asking more money while I check in. The worse experience ever. Bath room door were locked and shower water is broken 👎
Stayed 1 night in Sep 2025

2/10 Terrible

Graham Andrew

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is the perfect example of a hotel that misrepresents itself on Expedia and I recommend everyone to stay away. The photos make the hotel look well maintained and new, when in fact this could not be further from the truth. The reception never asked whether we wanted smoking or non-smoking, and just gave us a smoking room which smelt like a rubbish tip. The room was terrible, no hot water at all. The condition of the room is only suitable for animals, the furniture looks 50 years old, damaged through wear and tear and never replaced. The room was repainted by someone who has no idea how to paint. It was a disastrous job. On Expedia their photos show the rooms as being so good and well maintained and then you go there and end up in a pig-sty. If I wanted such a poor room I could get this elsewhere for half the price. The shower also does not work properly and seriously needs to be maintained. The breakfast is very average for a foreigner. The breakfast is well suited for a local, but not a westerner. You order a "hot" latte and it always comes luke warm at best. I tried three times, and then gave up ordering hot coffee. We complained to reception when leaving and they said they would make sure we got a better room when we come next time. Seriously! Why would I come back here a second time when Medan has a hundred hotels to choose from. I come to Medan for business, so I will be coming here a lot in the future, but this hotel has certainly lost my business.
Stayed 2 nights in Sep 2025

6/10 Okay

Roberta

Liked: Staff & service, property conditions & facilities
Staff was helpful & very courteous. Rooms needed some updating, all the wooden surfaces were worn & chipping, metal surfaces were rusty. There was a clump of hair left behind on the bathroom floor. Bed was comfortable, morning breakfast was very good.
Stayed 1 night in Jul 2025

2/10 Terrible

Stephen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Owner Should Be Ashamed Of This Property

You arrive - the exterior is attractive, the lobby is truly grand, you arrive at your room, and enter a different universe. The room features black mold on the bathroom ceiling (no ventilation) and seemingly on the toilet.seat, peeling and poorly repaired walls that belong in a prison, sketchy wiring, an ancient audio console that does what? and chipped furniture. Only the bed seemed to have been replaced, since the building was new, and offered a bit of comfort. The staff were helpful and friendly so no complaint there - they are working with the disaster they have
Stayed 1 night in Jun 2025

6/10 Okay

Ivor

Liked: Cleanliness, staff & service, amenities
Walking distance to the train station to the airport. Easy access to restaurants and a mall.
Stayed 2 nights in Jul 2024

4/10 Poor

Peter

Disliked: Cleanliness
Stayed 1 night in Apr 2024

4/10 Poor

Peter

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is acceptable and ok, but the rooms are terrible. Our group reserved 7 rooms and all are bad !!!! We definitely won’t use this hotel again. 😔 pt from Texas
Stayed 2 nights in Apr 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities

Normal, but noisy

Great location. Great salt water pool. Beautiful building, attentive and polite staff. Of the minuses: the rooms facing the street are very noisy, the traffic there is very dense, so it will not be easy to sleep. Restaurant prices are quite high for this city. Normal Wi-Fi.
Stayed 1 night in Mar 2024

10/10 Excellent

Jon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in city center. Wonderful staff. Surrounding area is a noisy mess of traffic, but that’s how it is in Medan.
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Disliked: Room comfort
Too much noisy from the traffic event during the midnight
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

zainol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay in a good location near shopping complex and easy access by train to airport.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

8/10 Good

jimmy togar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient enough but need to improve

Quite convenient.. but the facility need to be improved to be more modern.. the furniture, doors, key, windows need to be changed if needed.. sliding door of bathroom, windows of my room need to be fixed/repaires (room 254).. house keeping are good in service.. restaurant need bigger room especially when there is seminar/workshop..: i encountered problem with internet when connect to handphone, but it's fine if using laptop..
Stayed 4 nights in Aug 2017

6/10 Okay

Yeoh, Malaysia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Old hotel but good location

The hotel is look old, many facilities are not available as stated. The only good is close to Merdeka walk and walking distance to shopping malls nearby.

4/10 Poor

Ashraf, shah alam, malaysia

Liked: Property conditions & facilities
Disliked: Room comfort

Hotel location is in town's centre

Hotel not be able to find my booking from check in until check out. I had to call expedia (which cost me roaming charges) as hotel not be able to contact expedia. Room aircond (room 123) is not cold as I have to sleep in another room. Some TV channels were out of signal in midst of watching (world cup). But hotel location is nice as it is near to train station, park, restaurant and shopping mall. Breakfast is ok.

8/10 Good

Yuen Teh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old but OK

Old hotel, very old. Rooms are old, a little higher price can get a better room. Location is very good but noisy.
Stayed 2 nights in Jul 2025

2/10 Terrible

Julie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Manglende seng

Vi havde bestilt værelse til 3 Pers men der var kun seng til 2. Det første værelse som vi fik tildelt boede der allerede nogen i. Personalet talte dårligt engelsk og ville ikke komme med en ekstra seng. Vi ankom sent og brokkede os en del men der kom ingen seng. Til gengæld ringede de kl 2 om natten og sagde at der ikke var en seng.
Stayed 1 night in Jun 2025

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Bernard

Stayed 1 night in Dec 2023

10/10 Excellent

JORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Experiencia para volver a repetir

Todo perfecto... muy buen trato Entrada perfecta...Habitación perfecta...cerca de la estación y centro comercial...ubicación perfecta...
Stayed 1 night in Mar 2023

10/10 Excellent

Krzysztof

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A very pleasant hotel

The hotel is located in the very heart of Medan - just next to Merdeka Walk, in a walking distance to the most important spots in the city, just a couple of minutes away from the Railink. The room was very clean, comfortable and quiet. The staff was absolutely brilliant and took very good care of us. The only downside: we had to choose between a double bed and having the WiFi access. We chose the former, as we have had the mobile data - but it would have been a tough decision if we had not.
Stayed 1 night in Sep 2019

8/10 Good

Abang, Jakarta

Business traveller
Liked: Staff & service
A hotel with strategic location and nice and friendly staff. the trouble is it is quiate old and have not been renovated, which means traffic sounds keep comming in throug the rudimentary window .
Stayed 2 nights in May 2019

10/10 Excellent

solby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019