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JW Marriott Hotel Medan

Photo gallery for JW Marriott Hotel Medan

A rooftop terrace with lounge chairs, umbrellas, and a view of a cityscape at dusk.
A spacious lobby with a central reception desk, a large chandelier, and a spiral staircase.
A chef preparing food in a kitchen with various ingredients and cooking utensils visible.
A tall, modern hotel with a prominent entrance and illuminated signage.
A breakfast table with various dishes, a coffee pot, and a view of a cityscape.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is NZ$160
includes taxes & fees
17 Aug - 18 Aug

Explore the area

View map
Jalan Putri Hijau No. 10, Medan, North Sumatra, 20111
  • Place, DeliPark Mall Medan
    ‪3 min walk‬
  • Place, Grand City Hall
    ‪10 min walk‬
  • Place, Medan Mall
    ‪6 min drive‬
  • Airport, Medan (KNO-Kuala Namu Intl.)
    ‪45 min drive‬

Room options

View all photos for Executive Deluxe

A hotel room with a large bed, a desk, two chairs, a television, and large windows offering a city view.

Executive Deluxe

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 66 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed, City View

A hotel room with a large bed, a television, a desk with a chair, and a view of the ocean through the window.

Executive Room, 1 King Bed, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, City View

A hotel room with a large bed, a television, a desk with a chair, and a view of the ocean through the window.

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(16 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Panoramic Room, 1 King Bed, City View

A hotel room with a large bed, a television, a desk with a chair, and a view of the ocean through the window.

Panoramic Room, 1 King Bed, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 2 Single Beds, City View

A hotel room with two beds, a TV, a desk, and a view of the city.

Executive Room, 2 Single Beds, City View

  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Single Beds, City View

A hotel room with two beds, a TV, a desk, and a view of the city.

Deluxe Room, 2 Single Beds, City View

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Junior Suite, 1 King Bed, City View

A hotel room with a large bed, a TV, a desk, and a view of the city.

Junior Suite, 1 King Bed, City View

  • City view
  • 90 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 1 King Bed

A hotel room with a large bed, a TV, a desk, and a view of a cityscape through large windows.

Presidential Suite, 1 King Bed

  • City view
  • 200 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Ambassador Suite

A hotel room with a large bed, a TV mounted on the wall, a desk, and a chair. The room has large windows offering a city view.

Ambassador Suite

  • City view
  • 125 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

About the area

Medan

A luxury stay in the heart of Medan awaits you at JW Marriott Hotel Medan. Within a 20-minute stroll, you'll find Grand City Hall and Tjong A Fie's Mansion. Highlights at this hotel include 3 restaurants, a full-service spa and an outdoor swimming pool. .A day of pampering at Quan Spa by JW Marriott Medan can include deep-tissue massages, hot stone massages, body wraps and body scrubs along with access to the steam room. The restaurant, Marriott Cafe, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. Meeting rooms and a business centre are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Kesawan hotel include Sun Plaza and Medan Mall.

What's nearby

  • DeliPark Mall Medan - 3 min walk - 0.3 km
  • Grand City Hall - 10 min walk - 0.9 km
  • Tjong A Fie's Mansion - 19 min walk - 1.6 km
  • Medan Mall - 6 min drive - 1.6 km
  • Sun Plaza - 7 min drive - 2.3 km

Getting around

  • Medan Station - 12 min walk
  • Medan (KNO-Kuala Namu Intl.) - 49 min drive

Restaurants

  • ‪Taipan Restaurant - ‬5 min walk
  • ‪Rumah Makan Sederhana - ‬2 min walk
  • ‪Cafe De Palms - ‬6 min walk
  • ‪Starbucks Reserve - ‬3 min walk
  • ‪Nelayan Sari Laut - ‬5 min walk

About this property

JW Marriott Hotel Medan

JW Marriott Hotel Medan offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a hot tub, and a sauna are also featured at the luxury JW Marriott Hotel Medan. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 5-star Medan hotel is smoke free.

  • 287 guestrooms or units
  • 3 dining venues
  • Conference rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
JW Marriott Hotel Medan offers 287 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. 55-inch LED televisions come with satellite channels and pay-per-view films. Bathrooms include a separate bath and shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Quan Spa by JW Marriott Medan. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Free in-room WiFi has a 10-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Covered valet parking on site (IDR 225,000 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: IDR 288,000 for adults and IDR 144,000 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Jade Chinese Restaurant
  • Marriott Cafe
  • Marriott Gourmet
  • Prime Steak House

Things to do

  • 24-hour health club
  • Children's pool
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Vegetable garden

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Area rugs in room
  • Lever door handles
  • Lift (80 centimetre wide door)
  • Stair-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Rooftop garden
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for IDR 484000.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 288000 for adults and from IDR 144000 for children
  • Airport shuttle fee: IDR 350000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: IDR 225000 per day
  • Rollaway bed fee: IDR 484000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

Property Registration Number 55110, 8120213071204

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 10-device limit.

Property is also known as

JW Marriott Hotel Medan
JW Marriott Medan
JW Medan
Marriott Hotel Medan
Medan JW Marriott Hotel
JW Marriott Hotel Medan Hotel
JW Marriott Hotel Medan Medan
JW Marriott Hotel Medan Hotel Medan

Frequently asked questions

What is the cancellation policy at JW Marriott Hotel Medan?

JW Marriott Hotel Medan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Hotel Medan?

As of 15 Aug 2026, prices found for a 1-night stay for 2 adults at JW Marriott Hotel Medan on 17 Aug 2026 start from NZ$160, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Hotel Medan?

Yep, JW Marriott Hotel Medan has a free self car park. Additionally there is covered valet parking for IDR 225000 per day.

Is there a spa on site at JW Marriott Hotel Medan?

Yep, Quan Spa by JW Marriott Medan is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does JW Marriott Hotel Medan have a pool?

JW Marriott Hotel Medan has an outdoor pool and a kids' pool.

What luxury perks are available at JW Marriott Hotel Medan?

JW Marriott Hotel Medan features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes JW Marriott Hotel Medan a romantic place to stay?

1 hot tub and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at JW Marriott Hotel Medan.

Is JW Marriott Hotel Medan family-friendly?

You bet! With amenities such as a children's pool and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Hotel Medan is a hit with families.

Does JW Marriott Hotel Medan serve breakfast?

Yeah, buffet brekkie is available daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at JW Marriott Hotel Medan?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at JW Marriott Hotel Medan?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at JW Marriott Hotel Medan?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at JW Marriott Hotel Medan?

No, pets are not allowed.

JW Marriott Hotel Medan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 425 out of 648 reviews
Rating 8 - Good. 167 out of 648 reviews
Rating 6 - Okay. 38 out of 648 reviews
Rating 4 - Poor. 14 out of 648 reviews
Rating 2 - Terrible. 4 out of 648 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Fisk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent overnight stay, the team was outstanding! Jade Restaurant is very good.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel but a little tired
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Uppili

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every experience here was stellar from breakfast to the spa to reception and baggage staff. an emphatic 5/5!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

oguzhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Nicolas

Liked: Cleanliness, amenities, property conditions & facilities
Good hotel, friendly staff
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Larmen

Liked: Cleanliness
Very nice and clean
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff, also had great places for relaxing/eating in the hotel
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Premier hotel in Medan, with the premier shopping mall across the street.
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

charles

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, nice breakfast and friendly staff.
Stayed 2 nights in Jun 2023
Verified review

10/10 Excellent

Masaki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice staff
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Food buffet was wonderful! Hotel is great and staff are very friendly and helpful! They made my birthday memorable!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, amenities, property conditions & facilities
Clean, kind and quietly efficient service. Great value buffet. A super stay.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

John Gusti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent room and amenities
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Very friendly hotel staff.
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Guanghui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Agus at front desk was superb. He made my check in so smooth, and upgraded my room. Agus checked in many times to ensure my stay was comfortable. Also Agus arranged a breakfast box for me which came as a surprise. I have stayed at the same hotel for some times, this time was made so special by Agus, I was so thankful and appreciative. Thanks Agus
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay

Amazing
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staffs and helpful
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice. The room is spacious and the breakfast is very good. The staff is very helpful.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect so far… Would be great to have a sidewalk from the hotel to the street to get to the shopping center by foot.
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Daniel Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a quiet location not too many patrons the service is outstanding and the rooms more than comfortable- breakfast buffet very broad, great coffee (well derrr!) but no eggs n bacey!! Swimming Pool needs a rail to get in out of!! No access for anyone with balance issues. Just drops off into deep - no steps out - very bad design. Nobody uses it for reason....other than that it's a great hotel for business.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Maksa

Liked: Cleanliness, staff & service, property conditions & facilities
It’s clean and the staff very kind and helpful
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Rubina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff, our flight reached at 7 :15 am We were able take a trip to Bukit Lawang at the same day, did jungle tracking and came back to the hotel same day, everything was possible, because of friendly and cooperative hotel staff, they room was excellent, nice view from the top floor, breakfast was excellent, we loved our stay.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Piergiorgio

Liked: Staff & service, amenities
Rooms are clean however all venue’s area are not so clean
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenience and easy to excess to SOGO .
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

WILL

Liked: Cleanliness, amenities, property conditions & facilities
There is no luggage weight in lobby area, you need to going down B1 to weight your luggage, Hotel staffs are too overwhelmed for your room They are checking twice per day, which is sometimes feeling less privacy
Stayed 2 nights in Apr 2026

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