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Hotel Description

At Hacienda Santa Cruz, you'll be 12 km (7.5 mi) from Museum of the City of Merida and 12.4 km (7.7 mi) from Mérida Cathedral. Highlights at this hotel include 2 outdoor swimming pools, a full-service spa, and a restaurant.

A day of pampering can include deep-tissue massages, hot stone massages, and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, "Valentina", is open for breakfast, lunch, and dinner. At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Additionally, you'll find free WiFi in public areas, a conference center, and a coffee shop/cafe. Each morning cooked-to-order breakfast is served between 7:30 AM and 11:00 AM. There's also the convenience of free self parking.

Places within a 15-minute drive of this 4-star Mérida hotel include Plaza Grande and Municipal Palace of Merida.

Junior Suite, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 3 Max

Honeymoon Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 2 Double Beds (Matrimonial)

Bed Count 2 Full Beds Maximum Occupancy 2 Max

Superior Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Property Features

Hacienda Santa Cruz offers its guests 2 outdoor swimming pools. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. Spa services, a terrace, and multilingual staff are also featured at Hacienda Santa Cruz. Free self parking is available. This 4-star Mérida hotel is smoke free.

  • 1 floor
  • 25 guestrooms or units
  • Built in 1640
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Television in lobby
  • Onsite shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hacienda Santa Cruz offers 25 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. 42-inch plasma televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, and hair dryers. This Mérida hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • Plasma television
  • Satellite channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:00 AM.

"Valentina" - This poolside fine-dining restaurant serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 4
  • Outdoor treatment areas
  • Couples treatment rooms
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Contactless check-in and contactless check-out are available.

  • No rollaway/extra beds available
  • No lifts
  • Children stay free
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 107–180 for adults, and MXN 107–180 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hacienda Santa Cruz
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Hotel Merida
  • Hacienda Santa Cruz Merida
  • Hacienda Hotel Santa Cruz Palomeque
  • Hacienda Santa Cruz Hotel Mérida
  • Hacienda Santa Cruz Mérida
  • Hacienda Santa Cruz Hotel
  • Hacienda Santa Cruz Mérida
  • Hacienda Santa Cruz Hotel Mérida

You should know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.