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Hotel Unknown

3.5 star property

Photo gallery for Hotel Unknown

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.
Reception
Hallway
A swimming pool surrounded by lush tropical foliage.
Standard Double Room, 2 Queen Beds, Private Pool

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is NZ$146
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Mérida Cathedral
    ‪16 min walk‬
  • Place, Plaza Grande
    ‪16 min walk‬
  • Place, Paseo de Montejo
    ‪19 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

A hotel room with a large bed, a wooden headboard, a nightstand with a lamp, a chair, and a view of a garden through the window.

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(13 reviews)
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

8.6 out of 10
Excellent
(8 reviews)
  • 42 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Premium Suite, 2 Bedrooms, Private Pool

A bedroom with a wooden headboard, a bed with white bedding, a wooden wardrobe, a television, and a patterned rug.

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(9 reviews)
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.6 out of 10
Exceptional
(21 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Itzimná – King Size Bed

A bedroom with a wooden headboard, a bed with white bedding, a green and white pillow, and a wooden wardrobe with shelves.

Suite Itzimná – King Size Bed

  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

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About the area

Mérida

At Hotel Unknown you'll be within a 20-minute stroll of popular places like Plaza Grande and Mérida Cathedral. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas and spa services. Each morning free continental breakfast is offered between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Within a 30-minute walk of this 3.5-property class Mérida Centro hotel, attractions include Paseo de Montejo and Yucatan International Convention Center.

What's nearby

  • Santiago Park - 7 min walk - 0.6 km
  • Mérida Cathedral - 16 min walk - 1.4 km
  • Plaza Grande - 16 min walk - 1.4 km
  • Parque Santa Lucía - 16 min walk - 1.4 km
  • Paseo de Montejo - 19 min walk - 1.7 km

Getting around

  • Teya-Merida Station - 28 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 16 min drive

Restaurants

  • ‪El Gran Santiago - ‬4 min walk
  • ‪Taquería La Lupita - ‬6 min walk
  • ‪Galerón Club de Café - ‬4 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪jajajana - ‬7 min walk

About this property

Hotel Unknown

Hotel Unknown offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and concierge services are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Hotel Marionetas
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  • Pool
  • Free Wi-Fi
  • Restaurant
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4.5 out of 5, Wonderful, 415 reviews
The price is NZ$128
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Stair-free path to entrance

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: MXN 350 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 350 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a spa on site at Hotel Unknown?

Yep, there is an onsite spa at Hotel Unknown.

How much does it cost to stay at Hotel Unknown?

As of 31 Jul 2026, prices found for a 1-night stay for 2 adults at Hotel Unknown on 31 Aug 2026 start from NZ$146, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Unknown have a pool?

Hotel Unknown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 9:00 PM.

What makes Hotel Unknown a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Unknown.

Does Hotel Unknown serve breakfast?

You bet, free continental breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Unknown?

No, Hotel Unknown does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Unknown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Unknown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Unknown?

Cats and dogs are welcome at Hotel Unknown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotel Unknown Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 295 out of 432 reviews
Rating 8 - Good. 90 out of 432 reviews
Rating 6 - Okay. 24 out of 432 reviews
Rating 4 - Poor. 10 out of 432 reviews
Rating 2 - Terrible. 13 out of 432 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and very helpful. The breakfast was excellent, I really liked their coffee. The room was very comfortable, clean and spacious. I highly recommend this hotel, we will be back soon!!!
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing, staff was very friendly and breakfast was wonderful.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was sparkling clean. Very spacious, well decorated. The pool is a hidden gem in the area.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Laureano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Highly recommend it.
Stayed 5 nights in Apr 2026
Verified

10/10 Excellent

Luis Antonio

Liked: Cleanliness, amenities, property conditions & facilities
It was a very pleasant stay, enjoyed the location, atmosphere, large rooms, and friendly service.
Stayed 7 nights in Dec 2025
Verified

10/10 Excellent

Judy

Liked: Cleanliness, amenities, property conditions & facilities
Spacious room, friendly staff. Clean and simple breakfast Quiet location but not too far from Centro.
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Laura Itzel Cuevas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great.
Stayed 6 nights in Apr 2026
Verified

10/10 Excellent

Sandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A perfect place to stay in Merida! Comfortable, quiet, excellent breakfast, relaxing pool, very nice rooms, and great people. Close but not TOO close to activities.
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, friendly, accommodating staff. Very comfortable bed! Loved their fresh fruit, eggs, frijoles, & chips for breakfast.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Cherie

Liked: Cleanliness, amenities, property conditions & facilities
The spaciousness and space design stands out. It was a comfortable stay. The breakfast is very good as well as the spa services.
Stayed 5 nights in Feb 2026
Verified

10/10 Excellent

Larkin

Liked: Cleanliness, amenities, property conditions & facilities
Nice staff, nice inviting environment
Stayed 6 nights in Jan 2026
Verified

10/10 Excellent

Yevette

Liked: Cleanliness, amenities, property conditions & facilities
The vibe is perfect! Super cute! Great staff!!
Stayed 8 nights in Feb 2026
Verified

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, rooms and pool.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, amenities, property conditions & facilities
Very cozy hotel
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Nice, small locally owned hotel. Staff was helpful and willing to go above and beyond. Joanni and Mario stood out for excellent service.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities
We had a fantastic room with a private little yard and pool that we loved - the breakfast was great and the staff was so nice . We also got massages which were perfect . The hotel pool and grounds were also really nice !
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect. The breakfast was very good and the staff very nice.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

sarai

Liked: Cleanliness, staff & service, amenities
Staff was very friendly, hotel was clean with cozy areas. The kitchen closed early and bar staff was not always there. Spa service was excellent.
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities
A very pleasant stay. Staff were very welcoming and amenable. Room was clean and comfortable. Only complaint was the shower and trying to figure out how to get enough hot water to finish a shower.
Stayed 7 nights in Jan 2026
Verified

10/10 Excellent

guillermo

Liked: Cleanliness, amenities, property conditions & facilities
Hotel unknown in Merida it’s a great place to stay with your partner or which family close to downtown
Stayed 2 nights in Nov 2025
Verified

6/10 Okay

Adrian

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
It was good, but there's room to improve
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Miguel Angel

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the beds were very comfortable. I highly recommended this please if you’re visiting Merida however is not very close to centro but a nice walk!!!
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Julieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The wifi in our room was a bit spotty but we were able to use one from another room with no problems. The staff is amazing wifi is really not going to keep me from staying there again. Breakfast was good as well. Beds are comfy.
Stayed 5 nights in Mar 2026
Verified

10/10 Excellent

paul

Liked: Cleanliness, amenities, property conditions & facilities
Feels like a second home for me. It is my third time staying here and the staff is terrific..
Stayed 14 nights in Dec 2025
Verified

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time. The staff was very attentive and friendly and our room was clean and comfortable. We loved our stay
Stayed 4 nights in Oct 2025