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Hotel Unknown

3.5 star property
Hotel with a full-service spa, near Paseo de Montejo

Photo gallery for Hotel Unknown

Outdoor pool, open 10:00 AM to 9:00 PM, pool loungers
Restaurant
Standard Room, 1 King Bed, Private Pool
Hallway
Standard Room, 1 King Bed, Private Pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly

Explore the area

View map
559 Calle 53, Centro, Mérida, YUC, 97000
  • Place, Parque Santa Lucía
    ‪13 min walk‬
  • Place, Mérida Cathedral
    ‪14 min walk‬
  • Place, Paseo de Montejo
    ‪16 min walk‬
  • Airport, Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

Standard Room, 1 King Bed, Private Pool

10.0 out of 10
Exceptional
(10 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
  • 35 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

Standard Double Room, 2 Queen Beds

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
Blackout curtains
  • 42 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

Standard Double Room, 2 Queen Beds, Private Pool

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool

Premium Suite, 2 Bedrooms, Private Pool

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Balcony or patio
Soundproofed
Private pool
Air conditioning
Flat-screen TV
Fan
Separate bedroom
Blackout curtains
  • 54 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(16 reviews)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Fan
Separate bedroom
Blackout curtains
  • 33 sq m
  • Sleeps 3
  • 1 King Bed

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Villa Mercedes Merida, Curio Collection by Hilton

Mérida Centro
  • Pool
  • Pet-friendly
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  • Free WiFi
4.5 out of 5, Wonderful, 1,006 reviews
The price is NZ$191
includes taxes & fees
23 Nov - 24 Nov
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About the area

Mérida

At Hotel Unknown you'll be within just a 10-minute stroll of Santiago Park and Casa Frederick Catherwood. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include free Wi-Fi in public areas and spa services. Each morning free continental breakfast is offered between 7:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. .Attractions within a 10-minute drive of this 3.5-property class Mérida Centro hotel include Paseo de Montejo and U.S. Consulate General Mérida.

What's nearby

  • Parque Santa Lucía - 13 min walk - 1.1 km
  • Mérida Cathedral - 14 min walk - 1.3 km
  • Plaza Grande - 14 min walk - 1.3 km
  • Paseo de Montejo - 16 min walk - 1.4 km
  • US Visa Applicant Service Center - 18 min walk - 1.5 km

Getting around

  • Teya-Merida Station - 29 min drive
  • Merida, Yucatan (MID-Manuel Crescencio Rejon Intl.) - 13 min drive

Restaurants

  • ‪Taquería La Lupita - ‬6 min walk
  • ‪maíz, canela y cilantro - ‬5 min walk
  • ‪Placer & delirio - ‬7 min walk
  • ‪El Malecón - ‬5 min walk
  • ‪Café Montejo - ‬6 min walk

About this property

Hotel Unknown

Hotel with a full-service spa, near Paseo de Montejo
Hotel Unknown offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, tour/ticket assistance, and concierge services are also featured at Hotel Unknown.

Smoking is allowed in designated areas at this 3.5-star Mérida hotel.

  • 20 guestrooms or units
  • Continental breakfast (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel Unknown offers 20 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

This Mérida hotel provides complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and fans. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can indulge in a pampering treatment at the hotel's full-service spa.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Pool loungers

Full-service spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift (single-level property)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning
  • Fan
  • Free local calls
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 280 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 280 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express and cash. Cashless payment methods are available for all transactions.

Property Registration Number FHA190725TS5

We should mention

  • Pool access available from 10:00 AM to 9:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hotel Unknown Hotel
Hotel Unknown Mérida
Hotel Unknown Hotel Mérida

Frequently asked questions

Is there a spa on site at Hotel Unknown?

Yep, there is an onsite spa at Hotel Unknown.

Does Hotel Unknown have a pool?

Hotel Unknown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 9:00 PM.

What makes Hotel Unknown a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Unknown.

Does Hotel Unknown serve breakfast?

You bet, free continental breakfast is served daily from 7:30 AM to 11:00 AM.

Is there a free airport shuttle available at Hotel Unknown?

No, Hotel Unknown does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Unknown?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Unknown?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Unknown?

Cats and dogs are welcome at Hotel Unknown, with food and water bowls on offer. Just so you know, there's a limit of 2 pets.

Hotel Unknown Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 293 reviews
Rating 8 - Good. 65 out of 293 reviews
Rating 6 - Okay. 11 out of 293 reviews
Rating 4 - Poor. 7 out of 293 reviews
Rating 2 - Terrible. 8 out of 293 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Ana

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel itself is beautiful, with a lovely atmosphere. I do wish the customer service had been a bit more attentive. The property is still undergoing some construction, and we noticed tools left along the walkway and near our room. We only tried breakfast once, so I can’t speak much to the food overall, but that one experience wasn’t our favorite. On a positive note, I did enjoy a wonderful massage during my stay—it was truly relaxing and a highlight of the trip.
Stayed 4 nights in Aug 2025

2/10 Terrible

NATASHA, Miami

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is perfect for a relaxing and fun visit to Merida. The hotel pool and private plunge pools are a real plus in the hot weather. The rooms are well appointed, the air conditioning works great, and the beds are super comfortable. The greenery and plants make the outdoor space feel like a tropical paradise. Above all, the staff are exceptional. The front desk staff are very knowledgeable about Merida and take care of every detail with great professionalism. The operations team is on top of every detail. The cleaning staff and wait staff are super helpful, willing to go over and beyond to make sure guests have what they need. I highly recommend the spa, too! Hotel Unknown is like my home away from home and the only place I stay when visiting Merida. I can’t wait to go back.
Stayed 3 nights in Jul 2025

8/10 Good

Imelda

Liked: Cleanliness, staff & service, room comfort

Rustic Living

The place was fully rustic. The A/C was not able to cool the living room part of the room. The bedroom, however, did manage to get cool. The floors were not as clean as they could have been- I found this out after walking on them with only my socks. It was difficult reaching our room as we had to traverse railroad ties that were half buried into the ground. The foilage leading to our room was overgrown. There was no telephone in room- glad there wasn’t an emergency.
Stayed 4 nights in Jul 2025

10/10 Excellent

Cesar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos don’t do justice! Very peaceful and beautiful inside. Our 4 year old loved the pool and breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Eugenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this hotel. I am moving to Merida and I wanted a Merida type hotel not a big chain hotel and I found the best with hotel unknown the rooms are set up very nicely. The toiletries are excellent. I have a room with a pool. it’s delightful and the staff has been outstanding. They don’t speak a lot of English and I don’t speak a lot of Spanish but we work together to get the very best outcome for me. They were so very helpful. I could stay here forever.
Stayed 2 nights in Jul 2025

10/10 Excellent

CRISTINA

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Es un lugar super acogedor, me senti muy segura!
Stayed 2 nights in Jul 2025

10/10 Excellent

Aissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Me encanto todo muy limpio y el personal muy amable
Stayed 1 night in Jun 2025

10/10 Excellent

Aissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Alejandro

Liked: Cleanliness
Excellent
Stayed 4 nights in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

KARIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Karina and Jose along with all the other staff are fantastic. They really made our stay even more enjoyable
Stayed 6 nights in May 2025

10/10 Excellent

Ariel

Liked: Amenities
Lovely architecture and interior design.
Stayed 6 nights in Apr 2025

10/10 Excellent

jose josafat

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lindo lugar en Mérida

Acogedor y céntrico. Staff amable, habitación limpia que olía muy bien, baño muy bonito, el desayuno es bastante bueno.
Stayed 2 nights in Apr 2025

10/10 Excellent

Matthew Dionne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and spacious room, comfy bed, nice shower. Easily accessible from Centro either by car or by foot. There’s construction happening around the hotel, so a bit noisy in the morning but the room darkening curtains help. The main pool seems nice and clean (didn’t use it) and the small pool in the back garden of room #4 was lovely. Would’ve been nice to have a small fridge in the room to keep drinks cold, or complimentary ice bucket/ice. Air conditioning worked great though! Overall a solid place that offers a lot of value for the cost.
Stayed 3 nights in Apr 2025

10/10 Excellent

Jean-Marc, Wilton Manors

Liked: Cleanliness, property conditions & facilities
As soon as i arrived I wanted to leave. The person at the front desk make me feel as I bothered her. Boutique hotel,means attention to details
Stayed 6 nights in Apr 2025

10/10 Excellent

Jose Luis

Liked: Amenities
Very relaxed a nice hotel!! Will definitively stay there again!!
Stayed 2 nights in Apr 2025

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff!
Stayed 8 nights in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
The entire staff is so welcoming and helpful. And having a private and public pool is fantastic in 100° weather.
Stayed 7 nights in Mar 2025

8/10 Good

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very good hotel. The building is lovely as well as the pool. Rooms are very spacious and comfortable and the air conditioning works properly, which is a must in Merida. The one thing we were not too keen on was the fact that the hotel is about 20 minutes walk from the centre which made it difficult sometimes. The surrounding streets are very quiet and somewhat dark so that’s something to consider when you are waking back to the hotel at night.
Stayed 3 nights in Mar 2025

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Amir is amazing
Stayed 1 night in Mar 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are lovely and spacious with a living room, courtyard with dipping pool. Breakfast is tasty. And Karina at the desk is incredibly helpful. Staff throughout the property are terrific. Ive stayed three times.
Stayed 3 nights in Mar 2025

10/10 Excellent

Cheryl, St. Cloud

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Oasis.. friendly staff.. my only recommendation would be a full length mirror.
Stayed 1 night in Mar 2025

4/10 Poor

Yael

Travelled with family, Travelled with partner
Disliked: Amenities, property conditions & facilities
The room smelled like mold and my brother in laws room had visible black mold on the ceiling.
Stayed 2 nights in Feb 2025