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Grand Beach Hotel Surfside

4.5 star property
Luxury hotel on the beach, with 3 outdoor pools

Photo gallery for Grand Beach Hotel Surfside

3 outdoor pools, pool umbrellas, pool loungers
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Egyptian cotton sheets, premium bedding, minibar, in-room safe
Terrace/patio
Lobby sitting area

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Housekeeping
  • Pool
  • Room service
  • Breakfast available
The current price is NZ$643
includes taxes & fees
27 May - 28 May

Explore the area

Map
9449 Collins Avenue, Surfside, FL, 33154
  • Surfside Beach
    ‪3 min walk‬
  • Bal Harbour Shops
    ‪5 min walk‬
  • Bal Harbour Beach
    ‪5 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪29 min drive‬

Room options

View all photos for Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds (2 Bedroom Sunset View King Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Bay view
  • 92.6 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Single Beds (Partial Ocean View Two Bedroom King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 92.6 sq m
  • Sleeps 6
  • 2 Single Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Oceanfront King / Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 92.6 sq m
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Suite, 1 King Bed (Ocean View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Ocean View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Ocean View (Ocean Front King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (Pool View Queen ADA)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 1 King Bed, Pool View (Pool View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, Pool View (Pool View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Ocean Front Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Standard Suite, 2 Double Beds (Standard Double Suite)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 2 Double Beds (Standard Double Suite)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Ocean Front King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Standard Suite, 1 King Bed, City View (Sunset View King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed, City View (Sunset View King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • Bay view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed (Standard King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Standard Suite, 1 King Bed (Standard King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, Multiple Beds, Ocean View (2 Bedroom Suite Oceanfront King 2 Dbl)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Egyptian cotton bed sheets
  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 1 Queen Bed, Accessible (ADA Accessible Sunset View Queen)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 39.7 sq m
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 2 Bedrooms, City View (Two Bedroom Sunset View King King)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 92 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Egyptian cotton sheets, premium bedding, minibar, in-room safe

Room, 3 Single Beds (Partial Oceanview 2 Bedroom Queen Dbl)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
2 bedrooms
Egyptian cotton bed sheets
  • Ocean view
  • 100 sq m
  • Sleeps 6
  • 3 Single Beds

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About the area

Surfside

A luxury stay in Surfside awaits you at Grand Beach Hotel Surfside. Within just a 10-minute stroll, you'll find Surfside Beach and Bal Harbour Shops. Highlights at this beachfront hotel include 3 outdoor swimming pools, 4 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages and Swedish massages along with body scrubs, facials and aromatherapy. The restaurant, La Plague, serves international cuisine and is open for breakfast, lunch and dinner. Sky Bar is the hotel's own rooftop bar, serving drinks along with light fare. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and pool loungers. Additionally, you'll find free Wi-Fi in public areas, a 24-hour business centre and a coffee shop/cafe. Each morning buffet breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking. .With a stay at this 4.5-property class Surfside hotel, you'll be 2.6 km (1.6 mi) from Haulover Park Marina and 4.6 km (2.9 mi) from Normandy Shores Golf Club.

What's nearby

  • Surfside Beach - 3 min walk - 0.3 km
  • Bal Harbour Shops - 5 min walk - 0.5 km
  • Bal Harbour Beach - 5 min walk - 0.5 km
  • Haulover Park Marina - 4 min drive - 2.8 km
  • Haulover Park - 5 min drive - 2.8 km

Getting around

  • Miami Golden Glades Station - 16 min drive
  • Miami International Airport (MIA) - 29 min drive

Restaurants

  • ‪Makoto - ‬11 min walk
  • ‪Aba Restaurant - ‬7 min walk
  • ‪Carpaccio - ‬7 min walk
  • ‪Flanigan's Seafood Bar & Grill - ‬3 min walk
  • ‪Bal Harbour Bistro - ‬11 min walk

About this property

Grand Beach Hotel Surfside

Luxury hotel on the beach, with 3 outdoor pools
Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Grand Beach Hotel Surfside, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This Mediterranean hotel also offers a fitness centre, a garden and a terrace. You'll have access to the outdoor pool at a partner property. Parking is available for a fee.

Smoking is allowed in designated areas at this 4.5-star Surfside hotel.

  • 268 guestrooms or units
  • 12 levels
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Built in 2013
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Beach Hotel Surfside offers 268 accommodations with iPod docking stations and minibars. Beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Fridges and coffee/tea makers are provided. Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and laptop-compatible safes, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

English, French, Spanish

Similar properties

Balcony

Grand Beach Hotel Surfside West

  • Pool
  • Hot tub
  • Spa
  • Air conditioning
4.1 out of 5, Very good, 1,002 reviews
The price is NZ$439
includes taxes & fees
27 May - 28 May
Grand Beach Hotel Surfside West

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 49 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 22 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • La Plague
  • Lobby Poolside Bar
  • Market Place
  • Sky Bar

Things to do

  • 3 outdoor pools
  • 4 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool (guest access)

Family friendly

  • 3 outdoor pools
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • 9,000 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Doorbell and phone notification
  • Hand-held showerhead
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 12 floors
  • Banquet hall
  • Built in 2013
  • Designated smoking areas (fines apply)
  • Mediterranean architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • IPod dock

Food and drink

  • Chef service
  • Coffee/tea maker
  • Limited room service
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per night
  • Resort fee: USD 64.38 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business centre/computer access
  • Fitness centre access
  • Fitness/yoga classes
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 22 for children
  • Valet parking fee: USD 49 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Noise-free guestrooms cannot be guaranteed.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Grand Beach Hotel Surfside
Grand Beach Surfside
Surfside Grand Beach Hotel
Grand Beach Hotel
Grand Beach
Grand Beach Surfside Surfside
Grand Beach Hotel Surfside Hotel
Grand Beach Hotel Surfside Surfside
Grand Beach Hotel Surfside Hotel Surfside

Frequently asked questions

What is the cancellation policy at Grand Beach Hotel Surfside?

Grand Beach Hotel Surfside offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Beach Hotel Surfside?

As of 14 May 2025, prices found for a 1-night stay for 2 adults at Grand Beach Hotel Surfside on 27 May 2025 start from NZ$534.58, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside has valet parking with in/out privileges for USD 49 per day.

Are there any beaches close to Grand Beach Hotel Surfside?

Yep, Grand Beach Hotel Surfside is a short 3-minute walk from Surfside Beach. Fun beach activities include snorkelling, scuba diving and parasailing. You can also find boat tours.

Is there a spa on site at Grand Beach Hotel Surfside?

Yep, there is an onsite spa at Grand Beach Hotel Surfside. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as Swedish massages.

Does Grand Beach Hotel Surfside have a pool?

Grand Beach Hotel Surfside has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Grand Beach Hotel Surfside a romantic place to stay?

Couples spa treatments and beachfront dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Grand Beach Hotel Surfside.

Is Grand Beach Hotel Surfside family-friendly?

You bet! With amenities such as children's meals and 3 outdoor pools, it's no surprise that Grand Beach Hotel Surfside is a hit with families.

Does Grand Beach Hotel Surfside serve breakfast?

You bet, buffet brekkie is offered daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Grand Beach Hotel Surfside?

No, Grand Beach Hotel Surfside does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Beach Hotel Surfside?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Beach Hotel Surfside?

Check-in begins at 4 PM. Check-out time is 11 AM.

Are pets allowed at Grand Beach Hotel Surfside?

No, only service animals are allowed.

Grand Beach Hotel Surfside Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 499 out of 1006 reviews
Rating 8 - Good. 181 out of 1006 reviews
Rating 6 - Okay. 106 out of 1006 reviews
Rating 4 - Poor. 93 out of 1006 reviews
Rating 2 - Terrible. 127 out of 1006 reviews

8.0/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

LEAH

Stayed 3 nights in Feb 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Frank

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best part of the place is the staff
Stayed 2 nights in Feb 2025

2/10 Terrible

Kimberly

Travelled with family, Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
The manager Jayden was very rude and provided poor customer service. Due to her lack of professionalism I will never book at this hotel again
Stayed 2 nights in Feb 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service
Beautiful hotel and property, convenient location. The rooms could use improvement - broken lock, floor/toilet not spotless...
Stayed 3 nights in Feb 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is dirty, overpriced, and the amenities are nonexistent, There is nothing good to tell about this hotel
Stayed 4 nights in Feb 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn't recommend this hotel. it's overpriced and the resort fee is insane
Stayed 2 nights in Feb 2025

10/10 Excellent

shaindy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was GREAT!!!!! Especially Gesil
Stayed 3 nights in Jan 2025

6/10 Okay

arturo, Miramar

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
I have been at this boutique hotel on the beach before and use to love it. However, now it is overcrowded and you must be on the beach at 8:00 AM if you want to get chairs and umbrella. Otherwise, forget it as it will be a nightmare. It seems they are overselling access to the facilities by just paying a "Resort Fee", impacting all guests. In addition, service and maintenance has collapsed. In my room the large TV did not work and the air conditioning units in all three rooms we booked were extremely noisy. I hope they fix these problems to return someday. Meantime, I will refrain from going back.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shlomo, new york

Stayed 1 night in Feb 2025

10/10 Excellent

Chaim

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really NICE hotel and service staff 5 STAR!
Stayed 2 nights in Feb 2025

4/10 Poor

brian

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disappointed

The hotel was overwhelmed with Hasidic Jew families. Apparently the families all take off at the same time every year and overwhelm the hotels at Bal Harbor. They occupy every common space in the hotel letting their kids run around and throw trash on the ground that they leave there for the house keepers to clean up. No elevator courtesy as the kids and the adults step right in front of you if you are in line. They will also step in front of you on coffee lines and block the energy ways of the hotel. Every night there was literally 100 kids in the lobby not counting their parents who are not watching there children, we could not get a seat any where at the 2 pools or on the beach unless you put your name on a waiting list. Wish I would have been given a heads up at check in as I had no idea that his happens every year at the same time. I would have checked out early and went to another hotel. Through it would get better after the weekend; however, on Monday It only got worse. I was stunned and disappointed. I never complain about anything unless it’s a big deal so this is very out of character.
Stayed 3 nights in Feb 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is a disappointment, I wouldn't recommend it.
Stayed 1 night in Feb 2025

2/10 Terrible

Yaakov

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was terrible a-z. will not be returning
Stayed 5 nights in Jan 2025

2/10 Terrible

jennifer

Travelled with family
Disliked: Property conditions & facilities, room comfort

Disappointing staying

We always had high expectations for this hotel, but unfortunately, our experience was very disappointing. The room was far from what we expected, small, and the bathroom had a serious issue—water was leaking from the shower, making it very uncomfortable to use. Additionally, we requested an iron and ironing board, but they never arrived, despite multiple follow-ups. Tried to changed my room…I couldn’t The hotel.com also promised certain amenities in the room, but none of them were provided. The lack of attention to detail and poor service made our stay frustrating. For the price and reputation of the hotel, we expected much better. Sadly, we would not recommend staying here. The restaurant and staff there were amazing but it’s all…
Stayed 2 nights in Jan 2025

2/10 Terrible

Jinae

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I was using the pool at the hotel when the pool ladder broke. As a result, I injured my ankle, leaving a scar and significantly disrupting my vacation experience. After the incident, I immediately informed the concierge about the broken ladder. However, I was concerned to find that no warning sign was placed, nor was the ladder repaired when I returned to the pool area approximately 40 minutes later. This lack of prompt action demonstrated a failure to address an unsafe condition in a timely manner.
Stayed 2 nights in Jan 2025

2/10 Terrible

Alexia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Daniel

Stayed 5 nights in Jan 2025

10/10 Excellent

Lelarae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The multiple pools and direct beach access 10/10
Stayed 5 nights in Jan 2025

2/10 Terrible

Jerry, North Miami

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very badly managed. I wouldn't recommend it to anyone
Stayed 2 nights in Jan 2025

10/10 Excellent

Mai Chi

Stayed 1 night in Jan 2025

8/10 Good

Deborah

Liked: Cleanliness, amenities, property conditions & facilities
Shower was not working properly they promised to fix it from the first day but it never happened
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

ADRIANA

Travelled with family
Disliked: Cleanliness

Bed bugs and feelings of being a minority there!

We were given a disgusting room! It was around 11:30pm and ai finished unpacking. When I was ready to lay in bed I saw a bunch of insects that I’ve never seen running in the bed and pillows! I googled what a “bed bug” would look like a sure thing! They were all bed bugs!!!! Unbelievable!!! That late in the night, tired of a plane trip we had to pack again and move to another room: this time clean! The bed is not comfy though, the mattress is hard! The view to the ocean is stunning! Besides that if you don’t belong to the excess of religious families in there, you feel funny, they pray all long the day, so regardless if you are at the beach or at the reception, you are surrounded by them praying, so you feel like you don’t belong there.
Stayed 4 nights in Jan 2025

10/10 Excellent

stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely hotel
Stayed 4 nights in Jan 2025