"Unfortunately we got one of the 'unrenovated' rooms. We had booked a double room, mustn't have been one available. Ended up with a family room. Very b ... " More
28 Dec. 2023 by Garry
we are really sorry about these issues. we always try our best to help if we know about the issues, but you did not bother to ring us or talk to us during your stay, so we could talk to the noisy people. we strictly have no smoking inside policy inside. but because you did not notify at the time we could not help. Missing globes : because some guests help themselves to the things they think they can take away, may be house-keeping staff did not notice the missing globe as they are humans too, can make mistake. we could have replaced them easily. if you were that unhappy, and if you bothered to tell us then we could have given you another room. we cant help with issues we don't know about.
28 Dec. 2023 by Garry
Road noise is out of our control. we are not even aware of the fight and police being called. If you could have told us we could have dealt with it or even we can ask the customer to leave if they are causing any trouble. we apologies for your experience.
29 Oct. 2023 by Garry
Thanks for your feedback, it would have been better if you told us during your stay so we could make alternate arrangements, like swapping your room or controlling noise if possible.
29 Oct. 2023 by Garry
Thanks, Good to hear that you had good experience. we always try our best.
29 Oct. 2023 by Garry
Thanks
29 Oct. 2023 by Garry
Thanks
14 Sep. 2023 by Garry
Thanks a lot Michael, we appreciate your feedback. You are welcome anytime.
14 Jul. 2023 by Bob
Wow David We passed the health regs only a few weeks ago so I dont know how or why you would make such a comment.Sliding doors dont have hinges.And the air con is working perfectly when I checked it after you left this review BUT you didnt bother to tell us about any of these issues YOU had You booked the cheapest room and you expect to get a 5 star room ???