6/10 Okay
Alexander
20 Oct 2025
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The first room, 200, was by the stairwell. The door to the stairwell was very loud and shook our door every time it opened and closed. There were a lot of families with kids, I believe it was a couple hockey teams, so the kids kept using the stairwell. No fault of the kids or families, but I notified the front desk about the noise. I had asked to move rooms since the door was so loud and obnoxious. The front desk clerk had asked me if I laid in the bed, so I did let her know I sat on it. We only had the room for less than 30min. She told me she couldn’t switch rooms. I argued that it was a hotel issue that needs to be fixed and demanded to get another room or I will deny the charges. Out of obvious reluctance, she gave us another room. Just so happens our neighbors were super loud kids up until 10:30pm, but at least they were quiet through the night. The bed and amenities in the room were good and comfortable. Service needs some work and they really need to fix all the stairwell doors.
Alexander
Stayed 1 night in Oct 2025
