6/10 Okay
Alesia
1 Apr 2025
Liked: Cleanliness
Disliked: Staff & service
Here's a breakdown feedback:
**Positive Aspects:**
* **Comfortable and Nice Rooms:** You found the rooms to be pleasant and comfortable.
* **Clean Bathrooms:** The cleanliness of the bathrooms was a positive point.
* **Amazing Cleaning Staff:** You specifically praised the cleaning staff for their excellent service.
* **Overall Comfortable Stay:** Despite the issue, you still considered the stay comfortable.
**Negative Aspects:**
* **Rude Front Desk Staff:** The interaction with the "heavy set mean af" black girl at the counter was a significant issue. Her refusal to assist with the cups and the way she communicated this was upsetting.
* **Inconvenience of Getting Cups:** Having to go downstairs to get cups was an inconvenience.
* **Lack of Room Service Menu in the Room:** The absence of a room service menu in the room was an oversight.
**Suggestions based on your feedback:**
* **Address the Front Desk Staff Issue:** The property management should address the customer service provided by the front desk staff member you encountered. Rudeness can significantly impact a guest's experience.
* **Improve Accessibility of Cups:** Finding a way to make cups more easily accessible to guests in their room
Alesia
Stayed 6 nights in Mar 2025