Verified review
6/10 Okay
John
13 Aug 2026
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Listed as a “Luxury Hotel” - this is not a Luxury hotel. More a camping resort & SPA with rooms.
There are often maintenance issues in a hotel, what matters is how they are handled. I expected the below to be resolved in hours, but it took three days:
• Batteries in A/C (not actually air conditioning) remote - after asking 3 times was given the batteries out of the unit in reception.
• No shower gel in shower - asked 3 times.
Design issues:
• Shower - no shelving, everything has to go on the floor
• Bathroom - no shelving, everything round the sink, nowhere to hang towels so towels on back of chairs all day.
• Toilet - nowhere to hang a towel
• Bedrooms - one plug socket, used for the lamp. So you can charge your phone OR have a bedside lamp. Two micro “tables” that would have to be upgraded to be described as flimsy.
• Living room - no sofa or comfortable seating (damp towels cushioning the dining chairs doesn’t help). Plug socket used for the fridge, so if you want to use the kettle you have to unplug the fridge.
• Free wine at check in (Expedia benefit)… had to ask, then given.
• Stayed a week, after two nights no housekeeping, bed linen not changed all week.
• Only a tiny bin (like you’d have by a toilet), in a two bedroom apartment that was emptied twice in the week.
• Didn’t replace or clean drinking glasses, only 4 tiny tumbler glasses in the room.
Positives?
• Staff were very friendly
• All spoke English
• Good breakfast
John
Stayed 7 nights in Aug 2026