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Alila Ventana Big Sur

Property class: 4.5

Photo gallery for Alila Ventana Big Sur

A wooden pergola with steps leading to a covered area, surrounded by greenery and a pathway.
Property video
A multi-story wooden building with outdoor seating areas and a landscaped garden.
A spacious living area with a fireplace, wooden beams, and a modern chandelier.
A forested campsite with a yellow tent, a fire pit, and a picnic table.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa pool
  • Spa
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
The current price is NZ$3,997
includes taxes & fees
17 Sept - 18 Sept

Explore the area

View map
48123 Highway One, Big Sur, CA, 93920
  • Place, Pfeiffer Big Sur State Park
    ‪18 min walk‬
  • Place, Big Sur Spirit Garden
    ‪1 min drive‬
  • Place, McWay Falls
    ‪15 min drive‬
  • Airport, Monterey, CA (MRY-Monterey Peninsula)
    ‪64 min drive‬

Room options

View all photos for 1 King Bed Deluxe With Fireplace

A bedroom with a fireplace, a television, a dining area, and a bathroom with a mirror and sink.

1 King Bed Deluxe With Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for 1 KING BED WITH FIREPLACE

A bedroom with a large bed, a wooden headboard, a wall-mounted TV, and a window seat with a view of trees.

1 KING BED WITH FIREPLACE

  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed With Fireplace And Accessible Tub

A bedroom with a large bed, a wooden bench, a TV, and a window seat overlooking a deck.

1 King Bed With Fireplace And Accessible Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Fireplace)

A bedroom with a large bed, two bedside tables with lamps, a sofa, and a ceiling fan.

Room, 1 King Bed, Accessible, Bathtub (Fireplace)

  • Hill view
  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Big Sur)

A cozy room with a fireplace, leather chairs, a TV, and a window with a view of trees.

Suite, 1 King Bed (Big Sur)

10.0 out of 10
Exceptional
(1 review)
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Big Sur Forest Shower)

A wooden deck with a bench, a hanging robe, and a candle.

Suite (Big Sur Forest Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • Hill view
  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Hot Tub)

A modern bathroom with a large freestanding bathtub, double sinks, and two large mirrors.

Suite, 1 King Bed, Bathtub (Hot Tub)

10.0 out of 10
Exceptional
(2 reviews)
  • 46 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Spa, Big Sur)

A cozy room with a fireplace, a bed, a round table, and a sofa.

Suite, 1 King Bed (Spa, Big Sur)

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for House, 1 King Bed (Pacific)

A hot tub with metal railings, a wooden pergola, wicker furniture, and a view of trees and hills.

House, 1 King Bed (Pacific)

  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed (Big Sur)

A modern living room with a sofa, coffee table, and a dining area with a TV.

Villa, 1 King Bed (Big Sur)

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Coast House)

A modern living room with a fireplace, leather sofas, a glass coffee table, and pendant lighting.

Suite, 1 King Bed (Coast House)

  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

A covered outdoor area with a hot tub, wicker furniture, and a pergola.

Cottage

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Bathtub (vista Hot Tub)

A bathroom with a stone tub, a window, and a view of trees.

Suite, Bathtub (vista Hot Tub)

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Fireplace (Roll-In Shower)

A cozy room with a wooden ceiling, a bed with white linens, a round table with a book and mug, and a window with blinds.

Room, 1 King Bed, Accessible, Fireplace (Roll-In Shower)

  • Valley view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Fireplace

A bedroom with a fireplace, a bed, a television, a bathroom with a mirror, and a dining area with a table and chairs.

Deluxe Room, 1 King Bed, Fireplace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Fireplace

A bedroom with a large bed, two bedside tables with lamps, a sofa, and a ceiling fan.

Room, 1 King Bed, Fireplace

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

A hotel room with a bed, a desk, a chair, a window, and a door.

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Big Sur

A luxury stay in Big Sur awaits you at Alila Ventana Big Sur. You'll be 1.5 km (0.9 mi) from Pfeiffer Big Sur State Park and 3.2 km (2 mi) from Big Sur Station. Highlights at this resort include 2 outdoor swimming pools, 2 hot tubs and a full-service spa. .A day of pampering at Spa Alila can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The fine-dining restaurant, The Sur House Restaurant, serves Regional cuisine and is open for breakfast, brunch, lunch and dinner. The resort's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 24-hour gym, sauna and pool loungers as well as access to ecotours. 12000 square feet (1115 square metres) of event facilities include conference space, and other business amenities include a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, concierge services and a 24-hour front desk. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free valet parking, along with the convenience of a free area shuttle. .Sights within a 10-minute drive of this 4.5-property class Posts resort include Andrew Molera State Park and Julia Pfeiffer Burns State Park.
View more Resorts in Big SurOpens in a new window

What's nearby

  • Pfeiffer Big Sur State Park - 18 min walk - 1.5 km
  • Big Sur Spirit Garden - 1 min drive - 1.5 km
  • Big Sur Station - 3 min drive - 4.4 km
  • Julia Pfeiffer Burns State Park - 11 min drive - 14.8 km
  • McWay Falls - 15 min drive - 19.1 km

Getting around

  • Monterey, CA (MRY-Monterey Peninsula) - 51 min drive

Restaurants

  • ‪Big Sur River Inn & Restaurant - ‬7 min drive
  • ‪Nepenthe - ‬20 min walk
  • ‪Big Sur Coast Gallery - ‬5 min drive
  • ‪Big Sur Taphouse - ‬18 min walk
  • ‪Fernwood Resort Bar & Grill - ‬5 min drive

About this property

Alila Ventana Big Sur

Some rates at Alila Ventana Big Sur are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Alila Ventana Big Sur offers its guests a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There's an onsite 24-hour business centre. Event space at this resort measures 12000 square feet (1115 square metres) and includes conference space. Spa services, a library, and a terrace are also featured at the luxury Alila Ventana Big Sur. A free area shuttle within 5.00 mi is available. Free self parking and valet parking are available.

This 4.5-star Big Sur resort is smoke free.

  • 54 guestrooms or units
  • 2 levels
  • 8 buildings
  • 12000 sq ft of conference space
  • 1115 sq. m of conference space
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Alila Ventana Big Sur offers 54 air-conditioned accommodations with DVD players and minibars. Rooms open to patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include a shower, bathrobes and hairdryers.

This Big Sur resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include espresso makers and a safe. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Alila. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. Public bath/onsen services include an outdoor mineral hot spring (onsen). This service features separate men's and women's areas.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Sur House Restaurant

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Hiking/biking trails
  • Library
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • DVD player
  • Free area shuttle

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business centre

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests should be aware that 2 cats reside at this property
Information provided by the property may be translated using automated translation tools
An adult age 18 or older must assume all liability for the booking.

Renovations and closures

This property is closed from 10 August 2026 to 10 September 2026 (dates subject to change).

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: USD 105 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ventana Inn Joie de Vivre Boutique Hotel
Ventana Inn Joie de Vivre Boutique Hotel Big Sur
Ventana Joie de Vivre Boutique
Ventana Joie de Vivre Boutique Big Sur
Ventana Inn JdV Hotel Adults Big Sur
Ventana Inn JdV Hotel Adults
Ventana JdV Adults Big Sur
Ventana JdV Adults
Ventana Big Sur Alila Resort Adults
Ventana Alila Resort Adults
Ventana Big Sur Alila Adults
Ventana Alila Adults
Ventana Inn Spa a JdV Hotel – Adults Only
Ventana Big Sur an Alila Resort Adults Only
Ventana Big Sur Adults Only
Ventana Inn Spa Adults Only
Ventana Inn Spa a Joie de Vivre Boutique Hotel

Frequently asked questions

What is the cancellation policy at Alila Ventana Big Sur?

Alila Ventana Big Sur offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Alila Ventana Big Sur?

As of 13 Sept 2026, prices found for a 1-night stay for 2 adults at Alila Ventana Big Sur on 17 Sept 2026 start from NZ$3,997, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Alila Ventana Big Sur?

Yep, Alila Ventana Big Sur has a free self car park and free valet parking.

Are there any beaches close to Alila Ventana Big Sur?

The closest beach to Alila Ventana Big Sur is Pfeiffer Beach (5 km).

Is there a spa on site at Alila Ventana Big Sur?

Yep, Spa Alila is available for guests. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Thai massages.

Does Alila Ventana Big Sur have a pool?

Alila Ventana Big Sur has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes Alila Ventana Big Sur a romantic place to stay?

Ocean-view dining and couples dining, as well as premium bedding and private patios in the guestrooms, help set the scene for a romantic weekend at Alila Ventana Big Sur.

Is there a free airport shuttle available at Alila Ventana Big Sur?

No, Alila Ventana Big Sur does not offer an airport shuttle service.

Is there a bar or restaurant at Alila Ventana Big Sur?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Alila Ventana Big Sur?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Alila Ventana Big Sur?

Furry friends are welcome at Alila Ventana Big Sur, with food and water bowls on offer.

Alila Ventana Big Sur Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 252 out of 346 reviews
Rating 8 - Good. 49 out of 346 reviews
Rating 6 - Okay. 21 out of 346 reviews
Rating 4 - Poor. 9 out of 346 reviews
Rating 2 - Terrible. 15 out of 346 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Christopher G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic spot, great restaurant, even better views.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes it was excellent
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Alway a beautiful place to stay at. The staff is exceptional in all areas.
Stayed 4 nights in Apr 2025
Verified review

2/10 Terrible

Syed

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 2 nights in Mar 2026
Verified review

8/10 Good

Ingrid

Liked: Cleanliness, staff & service, amenities
We really loved our stay with one exception. A woodpecker would wake us up daily between 6am-6:30am pecking loudly on the outside of our suite (#58). We asked if anything could be done but there wasn’t and it was a common occurrence. We would love to go back if we can be sure we could sleep in.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

sun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything from the time we arrived to the time we left, and the staff was so polite. We will definitely be visiting again.
Stayed 2 nights in Feb 2023
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nature stay in Big Sur

This is a great facility with rooms distributed in the forest. Very compassionate to nature. Nice hammock on the balcony next to the redwoods. Food at restaurant fresh and well prepared. Good degree of cleanliness. Only issue was that may mobile phones would not connect to the router in my room, Only one night stay so didn't sort it out.
Verified review

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in May 2024
Verified review

6/10 Okay

Ashley

Liked: Cleanliness, property conditions & facilities
The resort and grounds are absolutely stunning — the perfect place to relax and reset with a peaceful, restorative atmosphere. Most of the staff were a pleasure and made our stay feel special, though we did have 1–2 interactions where it felt like we were a bother for asking for anything. That’s disappointing anywhere, but especially on a $3k+ per night trip. When booking, I chose a suite specifically for its forest view. We came to Big Sur to be surrounded by giant trees. At check-in, we were told we’d been “upgraded” to a Pacific view suite. While well-intentioned, it wasn’t what we came for. From the suite we couldn’t see the water, the outdoor furniture wasn’t comfortable enough to enjoy, and it lacked the lounge chairs/hammock the original suite had advertised. We asked to move back to our booked room but were told the property was fully committed. I understand that happens, but it was frustrating to have our experience shifted by a change we didn’t request. Overall, Alila Ventana Big Sur is a breathtaking property with (mostly) a wonderful team. But if you’re going for a specific experience — like the forest views we wanted — make sure your reservation is honored as booked. At this level, the details really matter.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved every moment

AMAZING!!! 5 star
Stayed 2 nights in Feb 2022
Verified review

10/10 Excellent

Natasha N

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow , I was blown away but this resort. From views, to friendly and helpful staff, to cleanliness of the room. Had massage as well and absolutely loved it. The gourmet meals were so delicious and to my surprise they were all included in your stay, breakfast, lunch and dinner. If you are looking for a quiet romantic getaway this place is a must! I will definitely come back. I don’t usually write reviews but i was so impressed buy this hotel. Every detail was taught through. Loved it ♥️
Stayed 3 nights in Jan 2022
Verified review

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an incredible setting. The facility itself is beautiful. It is, however, very expensive. The biggest drawback is the food. Very uneven in quality. Breakfasts are good, other food is mediocre. In spite of that, I had an amazing time.
Stayed 2 nights in Nov 2020
Verified review

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much needed: kinks need to be worked out

Check in took FOREVER. Instructions for reception were unclear. Our room wasn’t ready at check in time, and when we received our key cards, they didn’t work! The key cards would deactivate multiple times during our stay as well, and replacements were needed each time. Stay here for the stunning environment and views, but expect some operational/management issues.
Stayed 2 nights in Jul 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The only thing my wife and I can think of is: For the cost of staying at Ventana, plus the Entertainment fee, the food should have been free! No joke!
Stayed 2 nights in Mar 2020
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is fantastic. The accommodations are top notch and the property is absolutely gorgeous. It’s the perfect couples retreat getaway
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the breakfast patio is stupendous. We had a wonderful stay.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing property. Needs better device.

The resort is gorgeous. The staff very friendly. But they are short staffed. Calls to room service always got an answering machine. One bartender for full bar waiting on drinks, etc. Service was not at the level you expect for such a top resort.
Stayed 3 nights in Feb 2020
Verified review

6/10 Okay

MarK

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was complicated as the person operating the gate didn't recognize my name and only after buzzing twice were we allowed in. Property is beautiful but room did not have a fireplace as described and we could hear our neighbors making "noises" (yuck!). The nature walk with Brian is a must! He is a great host and this hike followed by a nice stay in the hot tub was highlight.
Stayed 1 night in Jan 2020
Verified review

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
So, I don’t like crabby reviewers who nitpick on smaller issues etc. I read the reviews on ventana and they were mixed but I booked anyway. Here’s the deal. The area is expensive. I don’t generally spend 1100 a night on a hotel so when I do, I expect it to be top notch. This was not. I would have paid 500-600 a night no problem and felt like I got my money’s worth. It has beautiful views, nice pools, the room was good. The spa was really a check in place more than a spa. The messages were outdoors and excellent (at 200/piece plus tip).
Stayed 1 night in Jan 2020
Verified review

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Amazing grounds. Beautiful location. With the exception of the Valet and Housekeeping staff, all others act like a 3 star resort. Cant be bothered. Irritated at any requests. For 1500$ a night I would have expected a different level of service.
Stayed 3 nights in Dec 2019
Verified review

10/10 Excellent

KL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive. Well maintained. Keep up the maintenance and the trails management.
Stayed 1 night in Oct 2019
Verified review

10/10 Excellent

Mia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was told years ago, if I ever wanted a romantic getaway, ave Rana was the right place to indulge in a splurge. My husband and I arrived here for our 3 year wedding anniversary and as soon as we drove up, we were floored by the service and outright beauty of the property. Check in includes a welcome wine and cheese (SO yummy) and our room was immaculate. We took a walk around the grounds and later soaked in the Japanese Bath House before dinner. Morning checkout is later that usual, so even one nights stay felt more than it was. We woke up early in that summer morning and went for a swim in both pools. It was only us at 8am and it was INCREDIBLE. Highly recommend. I can’t wait to come back!
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff totally recommended for one night
Stayed 1 night in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ventana is a beautiful well apportioned resort that was perfect for our parents only get away!
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Beautifully done. Excellent staff service
Stayed 1 night in Nov 2019