2/10 Terrible
Brennden, East Hartford
Business traveller
1 May 2025
My experience at the Mohegan Sun Hotel during the NERSC annual conference was incredibly frustrating. Upon check-in, I encountered chaos; the front desk attendant left to check my reservation and took a long time to return. When she finally did, I was informed that my reservation had been canceled by the conference organizers, which was impossible since I had received confirmation the day before.
Despite my insistence, the staff claimed they tried to contact the organizer but got no response. Frustrated, I called her myself, and she confirmed my reservation on the first try. This situation could have been resolved swiftly if they had simply checked their records properly.
To make matters worse, I had booked a second room out of my own pocket, but they attempted to charge me $350 for it, despite my pre-payment two days prior. It felt insulting when they questioned how many rooms were under the organization’s credit card, insinuating that I was being dishonest.
Throughout the ordeal, the lack of empathy and customer service was shocking—there were no apologies or offers to assist.
Given this experience, I will recommend that the NERSC leadership team reconsider Mohegan Sun as a host for future conferences. Their hospitality fell far short of expectations, and it was disappointing to say the least.
Brennden
Stayed 1 night in Apr 2025