10/10 Excellent
Nancy
Travelled with family and small children
1 Feb 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is amazing. Literally it's out of an anime -like spirited away. When wandering around Nagano one day, one of the restaurants we ate for dinner asked where we were staying. After telling them they said, "that's a very famous ryokan your staying at." And I wasn't sure why until staying there. It was a perfect traditional Japanese ryokan, what you would purposefully come to Japan for. The stairway up and around to our room was very much like all the different stairways in spirited away. Loved the experience. Our room was also spacious and very traditional. There is no private bathroom and the toilet is separate, the washing area for brushing teeth was also public and the shower is where you would onsen. It's definitely an experience. The only thing was the water was consistently cold when washing face, hands or brushing teeth but because of how great they were I would still rate it highest because of what they exceled at. We loved how neat, tidy and diligent the staff was. It was family - and they made it feel completely welcome and warm. They were the sweetest to our son who can be a handful but that's how they showed they care. We loved it. It was also super convenient and great how everything was close by. Not like Tokyo, a little more like some of the streets in Kyoto. We wish we stayed there longer. Will definitely suggest to anyone staying and will definitely come back for a long stay next time we are in Japan.