Entire home
Phoenix Chalets
4.5 star property
Luxury holiday home with restaurant and bar/lounge
Photo gallery for Phoenix Chalets
Reviews
9.49.4 out of 10
Exceptional
Popular amenities
- Pet-friendly
- Breakfast available
- Dryer
- Bar
- Washer
- Kitchen
The current price is NZ$737
NZ$737
4 Nov - 5 Nov
Explore the area
4690-2 Hokujo, Hakuba, Nagano, 399-9301
- Hakuba Happo-One Ski AreaPlace, Hakuba Happo-One Ski Area6 min walk
- Happo-one Adam GondolaPlace, Happo-one Adam Gondola8 min walk
- Happo One Sakka Ski LiftPlace, Happo One Sakka Ski Lift15 min walk
Room options
View all photos for Luxury Chalet, 2 Bedrooms (Phoenix)
Luxury Chalet, 2 Bedrooms (Phoenix)
Highlights
Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
- 2 bedrooms
- Sleeps 4
- 1 Double Bed and 2 Twin Beds
View all photos for Luxury Chalet, 3 Bedrooms (Phoenix)
Luxury Chalet, 3 Bedrooms (Phoenix)
Highlights
Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
- 3 bedrooms
- Sleeps 6
- 1 Double Bed and 4 Twin Beds
View all photos for Luxury Room (Phoenix One)
Luxury Room (Phoenix One)
Highlights
Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
- 4 bedrooms
- Sleeps 8
- 2 King Beds and 4 Twin Beds
View all photos for Family Chalet
Family Chalet
Highlights
Balcony
Soundproofed
Air conditioning
Heating
Kitchen
Full-sized fridge/freezer
Dishwasher
Smart TV
- 3 bedrooms
- Sleeps 8
- 1 Large Twin Bed, 2 Twin Beds and 2 Twin Bunk Beds
About the area
Hakuba
A luxury stay in Hakuba awaits you at Phoenix Chalets. Within steps you'll find Hakuba Ski Jumping Stadium and Hakuba Happo-One Ski Area within a 10-minute stroll. Highlights at this ski holiday home include a restaurant, and in-room kitchens and washers/dryers. .All 10 soundproofed homes feature Smart televisions with digital channels, and you can enjoy free WiFi, balconies and separate baths and showers. In-room dining is easy with kitchens that come equipped with fridges, microwaves and stovetops. Nice touches include soaking tubs, slippers and free toiletries. Flat-screen TVs, espresso makers and rice cookers are also available. .For a drink, you can stop by the holiday home's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, laundry facilities and ski storage. Each morning full breakfast is served between 7:00 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of a free ski shuttle. .Attractions within a 10-minute drive of this 4.5-property class Hakuba holiday home include Hakuba Goryu Ski Resort and Tsugaike Ski Resort.
What's nearby
- Hakuba Happo-One Ski Area - 6 min walk - 0.5 km
- Happo-one Adam Gondola - 8 min walk - 0.7 km
- Happo One Sakka Ski Lift - 15 min walk - 1.3 km
- Hakuba Iwatake Ski Resort - 3 min drive - 2.4 km
- Hakuba Goryu Ski Resort - 7 min drive - 4.4 km
Getting around
- Hakuba Station - 6 min drive
Restaurants
- Blizzard (Pizza) - 13 min walk
- レストラン沙羅 - 5 min walk
- レストラン シャモニー - 3 min walk
- Refuel - 11 min walk
- 白馬八方 おひょっくり 八方本店 - 8 min walk
About this property
Entire place
You'll have the entire home to yourself and will only share it with other guests in your party.
Phoenix Chalets
Luxury holiday home with restaurant and bar/lounge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A ski shuttle and A train station pick-up shuttle are free. A terrace, multilingual staff, and ski storage are also featured at the luxury Phoenix Chalets. Limited free parking is available on a first-come, first-served basis.
- 10 guestrooms or units
- Ski equipment storage
- Breakfast available (surcharge)
- Self-service laundry
- Front desk (limited hours)
- Staff members are multilingual
- Storage area for luggage
- Front desk safe
- Tour and ticket information
- Concierge
- Terrace
- No smoking on site
- Bar or lounge
- Dining venue
Phoenix Chalets offers 10 air-conditioned accommodations with washers/dryers and espresso makers. Rooms open to balconies. Kitchens offer full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a separate bath and shower with a deep soaking bath, slippers, bidets and complimentary toiletries.
Guests can surf the web using complimentary wireless Internet access. Smart televisions come with digital channels and Netflix. Additionally, rooms include complimentary bottles of water and coffee/tea makers.
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Property amenities
Ski
- Close to skiing
- Free ski shuttle
- Ski area nearby
- Ski equipment rentals nearby
- Ski lessons nearby
- Ski lifts nearby
- Ski runs nearby
- Ski storage
- Snowboarding nearby
Internet
- Available in the house: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free train station pick-up shuttle from 7:00 AM to 10:00 PM
- Train station shuttle at scheduled times, on request
- Free ski shuttle
- Car not required
- Free self parking on site
- Limited on-site parking
Family friendly
- Children stay free (see details)
Kitchen
- Cleaning supplies
- Coffee/tea maker
- Cookware, dishware, and utensils
- Dishwasher
- Electric kettle
- Espresso maker
- Freezer
- Full-sized refrigerator/freezer
- Griddle
- Hob
- Microwave
- Mixer
- Oven
- Paper towels
- Rice cooker
- Toaster
- Toaster oven
Dining
- Daily full breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,500 for adults and JPY 1,750 for children
- A bar/lounge
- A restaurant
Bedrooms
- 3 bedrooms
- Bedsheets provided
Bathroom
- Bathtub or shower
- Bidet
- Deep soaking bathtub
- Free toiletries
- Hair dryer
- Slippers
- Towels provided
Living spaces
- Living room
- Window screens
Entertainment
- 0-inch Smart TV with digital channels
- Netflix
Outdoor areas
- Balcony
- Terrace
Laundry
- Laundry detergent
- Laundry facilities
- Washer/dryer
Comfort
- Air conditioning
- Ceiling fan
- Heating
Pets
- Pet friendly
- Welcoming dogs only
- Up to 15 kg per pet
- Fee: JPY 25,000 per pet per stay
- Service animals exempt from fees
- Pets allowed in specific rooms
- Food and water bowls
Suitability/Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Handrails in stairways
- Upper floors accessible by stairs only
- Smoke-free property
Services and conveniences
- Concierge services
- Free bottled water
- Guidebooks
- Iron/ironing board
- Limited-hour front desk
- Local maps
- Luggage storage
- Multilingual staff
- Phone
- Restaurant dining guides
- Safe at front desk
- Tour and ticket assistance
Things to do
- Ski storage
- Fishing nearby
- Hiking/biking trails nearby
- Snowmobiling nearby
- Snowshoeing nearby
Safety features
- Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
- Smoke detector (host has indicated there is a smoke detector on the property)
- Fire extinguisher
General
- 10 units
- Soundproofing
Policies
Check-in
Check-in start time: 4 PM; check-in end time: 6:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the train station; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7 AM - 10 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Access methods
Front desk (limited hours)
Pets
- Pets: JPY 25000 per pet, per stay
- Only dogs are allowed
- Maximum 1 (weight limit: 33 lb per pet)
- Food and water bowls are available
- Certain rooms only, restrictions apply
- You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation Service animals are exempt from fees.
Children and extra beds
- Children are welcome.
- Kids stay free! Up to 2 children 3 years old and younger stay free when using existing bedding.
- Rollaway/extra beds are not available.
- Cots (infant beds) are not available.
Payment types
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
- Fee for full breakfast: from approximately JPY 3500 for adults and from JPY 1750 for children
- Pet fee: JPY 25000 per pet, per stay
- Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
- This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.
We should mention
- Up to 2 children aged 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
- As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
- Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
Property is also known as
Phoenix Chalets House Hakuba
Phoenix Chalets House
Phoenix Chalets Hakuba
Phoenix Chalets Hakuba
Phoenix Chalets Private vacation home
Phoenix Chalets Private vacation home Hakuba
Frequently asked questions
Is parking available at Phoenix Chalets?
Yep, Phoenix Chalets has a free self car park. Onsite parking is limited.
How much does it cost to stay at Phoenix Chalets?
As of 3 Nov 2025, prices found for a 1-night stay for 2 adults at Phoenix Chalets on 4 Nov 2025 start from NZ$737.36, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What makes Phoenix Chalets a romantic place to stay?
A lounge bar, plus deep-soaking baths in the guestrooms, help set the scene for a romantic weekend at Phoenix Chalets.
Are there hot tubs in the rooms at Phoenix Chalets?
No, but there are deep-soaking baths in the guestrooms.
Does Phoenix Chalets serve breakfast?
Yeah, full brekkie is offered daily between 7:00 AM and 9:00 AM.
Is there a free airport shuttle available at Phoenix Chalets?
No, Phoenix Chalets does not offer an airport shuttle service.
Is there a bar or restaurant at Phoenix Chalets?
Yep, they've got a lounge bar and an onsite restaurant.
What time are check-in & check-out at Phoenix Chalets?
Check-in begins at 4 PM. Check-out time is 10 AM.
Are pets allowed at Phoenix Chalets?
Dogs are welcome at Phoenix Chalets, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 15 kg per pet.