6/10 Okay
Trevor
25 Mar 2025
We just recently stayed for a week at CocolaPalm Reaort. The check-in was quick, however the front desk attendant did not inform us about the property at all. They just said to look in your room for resort information.
The rooms were spacious, but dated. Our room had ants crawling around daily even in our bed. We advised the cleaning staff but nothing changed.
Our cleaning lady was excellent. She had one day off and the lady that cleaned on that day folded our old towels and put our dirty bedding back on the bed. We called the front desk and this was rectified with no apology.
The staff was very restaurant staff was very inconsistent. Some staff were happy and welcoming while other staff were the exact opposite. The food was decent and we did not have hot food once when it arrived.
The beach was excellent and plenty of chairs for everyone. The pools were also clean and well-kept.
The people selling marihuana and other drugs are very aggressive and you can't avoid them. The security at the resort allows this and is non-existent. You are harassed every 15-30 minutes by the drug traffickers.
The resort has a good location and is quiet, however; lacks customer service and does not protect the guests from the vagrants that are drug trafficking all day and night.
Trevor
Stayed 7 nights in Mar 2025