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The Pontchartrain Hotel

4.0 star property
Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street

Photo gallery for The Pontchartrain Hotel

3 restaurants, breakfast, lunch, dinner served; American cuisine
Premium bedding, minibar, in-room safe, individually decorated
Property entrance
Terrace/patio
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Parking available
  • Room service
  • 24/7 front desk

Explore the area

View map
2031 St. Charles Avenue, New Orleans, LA, 70130
  • National World War II Museum
    ‪16 min walk‬
  • Caesars Superdome
    ‪2 min drive‬
  • Port of New Orleans
    ‪2 min drive‬
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.)
    ‪23 min drive‬

Room options

View all photos for Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 2 Double Beds (Polyhymnia Two Room Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Superior Suite, Multiple Beds (Melpomene Two Bedroom Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 91 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed (Clio King Accessible)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King Accessible)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Clio King City View)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 1 King Bed, City View (Clio King City View)

7.6 out of 10
Good
(4 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, Multiple Beds (Thalia Family Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, Multiple Beds (Thalia Family Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 49 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Premium bedding, minibar, in-room safe, individually decorated

Deluxe Room, 2 Queen Beds (Euterpe Two Queen)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 47 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed (Calliope King Suite)

Premium bedding, minibar, in-room safe, individually decorated

Superior Suite, 1 King Bed (Calliope King Suite)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 65 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds (Erato Double)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 2 Double Beds (Erato Double)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room (Product API Enablement)

Premium bedding, minibar, in-room safe, individually decorated

Room (Product API Enablement)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • Sleeps 1
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Clio King)

Premium bedding, minibar, in-room safe, individually decorated

Standard Room, 1 King Bed (Clio King)

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
TV
Premium bedding
Bathrobes
Private bathroom
  • 39 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

New Orleans

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a railway/underground station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges. .The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. A meeting room and a business centre are among the business amenities offered. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4-property class Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

What's nearby

  • National World War II Museum - 16 min walk - 1.4 km
  • Caesars Superdome - 2 min drive - 2.2 km
  • Port of New Orleans - 2 min drive - 2.2 km
  • Ernest N. Morial Convention Center - 2 min drive - 1.8 km
  • Caesars New Orleans Casino - 3 min drive - 2.6 km

Getting around

  • St. Charles at Josephine Stop - 1 min walk
  • New Orleans Union Passenger Terminal - 20 min walk
  • New Orleans, LA (MSY-Louis Armstrong New Orleans Intl.) - 20 min drive

Restaurants

  • ‪Burger King - ‬6 min walk
  • ‪Hot Tin - ‬1 min walk
  • ‪HiVolt Coffee - ‬9 min walk
  • ‪Houston's Restaurant - ‬4 min walk
  • ‪Lula Restaurant Distillery - ‬7 min walk

About this property

The Pontchartrain Hotel

Pet-friendly New Orleans hotel connected to a railway/underground station, a quick walk to Magazine Street
There are 3 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business centre and a meeting room.

WiFi is free in public spaces. The business-friendly The Pontchartrain Hotel also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee.

This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 14 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • 1 conference room
The Pontchartrain Hotel offers 106 accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Beds feature premium bedding. This New Orleans hotel provides complimentary wireless Internet access.

Bathrooms include a shower, bathrobes, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 55.69 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Bayou Bar
  • Hot Tin
  • Jack Rose
  • Silver Whistle Cafe

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (97 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 14 floors
  • Banquet hall
  • Built in 1927
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 23.35 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 55.69 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    Cashless payment methods are available for all transactions.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Pontchartrain Hotel New Orleans
Pontchartrain Hotel
Pontchartrain New Orleans
Pontchartrain
The Pontchartrain
The Pontchartrain Hotel Hotel
The Pontchartrain Hotel New Orleans
The Pontchartrain Hotel Hotel New Orleans

Frequently asked questions

What is the cancellation policy at The Pontchartrain Hotel?

The Pontchartrain Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at The Pontchartrain Hotel?

Yep, The Pontchartrain Hotel has valet parking with in/out privileges for USD 55.69 per day.

What makes The Pontchartrain Hotel a romantic place to stay?

Romance packages and a bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Pontchartrain Hotel.

Is there a free airport shuttle available at The Pontchartrain Hotel?

No, The Pontchartrain Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at The Pontchartrain Hotel?

Yep, you can grab a meal at The Pontchartrain Hotel's onsite restaurant that serves American cuisine.

What time are check-in & check-out at The Pontchartrain Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

The Pontchartrain Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 687 out of 1001 reviews
Rating 8 - Good. 191 out of 1001 reviews
Rating 6 - Okay. 61 out of 1001 reviews
Rating 4 - Poor. 34 out of 1001 reviews
Rating 2 - Terrible. 28 out of 1001 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Melanie

Stayed 1 night in May 2025

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful, historic hotel in NOLA! Great location. The restaurant has exceptional food and the bar excellent atmosphere and music!
Stayed 1 night in May 2025

10/10 Excellent

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 1 night in Apr 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Great bar!
Stayed 1 night in Mar 2025

10/10 Excellent

Emi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Yoichi

Stayed 1 night in May 2025

10/10 Excellent

Hoyt, Laplace

Liked: Cleanliness, staff & service, property conditions & facilities
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
Stayed 2 nights in May 2025

8/10 Good

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Amy

Liked: Cleanliness, property conditions & facilities, room comfort
Loved it!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Anthony

Stayed 4 nights in Apr 2025

10/10 Excellent

jan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot.
Stayed 3 nights in Apr 2025

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Will stay again.
Stayed 1 night in Apr 2025

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, friendly staff, great location. Impossible to access restaurants on site on Friday night when we stayed- we wish we could have eaten there.
Stayed 1 night in Apr 2025

8/10 Good

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service
I loved the convenience, the atmosphere, and the fun
Stayed 1 night in Apr 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Location and Wonderful Room

We had a very relaxing stay at The Hotel Ponchartrain. The amenities were wonderful. The staff was kind and prompt. It has an enjoyable and busy bar downstairs and on the rooftop. Will stay again
Stayed 1 night in Apr 2025

10/10 Excellent

Jane, Canton

Liked: Cleanliness, staff & service, property conditions & facilities
excellent stay
Stayed 1 night in Apr 2025

2/10 Terrible

Elvin

Disliked: Cleanliness, staff & service, property conditions & facilities
The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
Stayed 2 nights in Apr 2025

8/10 Good

Carrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Geraldine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quaintness of the hotel and the history behind it.
Stayed 9 nights in Apr 2025

8/10 Good

Bert

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most iconic hotels in New Orleans. The location and staff were great. The hotel itself needs some updating but still a great place to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Kathleen

Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Stayed 3 nights in Apr 2025

8/10 Good

Shannon

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

George

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2025

2/10 Terrible

Kelsey

Stayed 7 nights in Mar 2025