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Hotel Description

The Pontchartrain Hotel puts you in the heart of New Orleans, connected to a rail/subway station and within a 20-minute stroll of Magazine Street and National World War II Museum. Highlights at this hotel include 3 restaurants and 2 bars/lounges.

The café, Silver Whistle Cafe, serves American cuisine and is open for breakfast and lunch. Hot Tin is the hotel's own rooftop bar. 2 meeting rooms and a business center are among the business amenities offered. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning cooked-to-order breakfast is served between 7 AM and 1:00 PM. There's also the convenience of valet parking.

Places within a 30-minute walk of this 4-star Lower Garden District hotel include Ernest N. Morial Convention Center and Port of New Orleans.

Room, 1 King Bed (Clio)

Bed Count 1 King Bed Maximum Occupancy 3 Max
NZ$269* Per night/room 22 Apr. - 23 Apr.

City Room, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Calliope)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite (Polyhymnia)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 2 Queen Beds (Euterpe)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Double Beds (Erato)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

The Pontchartrain Hotel ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 0.0 out of 5.0
Service & staff 0.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for The Pontchartrain Hotel

Everyone (1)
5 out of 5

Posted by on 15 Jul. 2019

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Comment from Hotel Management

23 Jul. 2019 by Hotel Management

Thanks for staying with us. We appreciate your feedback!

Property Features

There are 3 restaurants on site, along with a coffee shop/café. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a business center and 2 meeting rooms. WiFi is free in public spaces. A terrace, tour/ticket assistance, and concierge services are also featured at the business-friendly The Pontchartrain Hotel. Parking is available for a fee. This 4-star New Orleans hotel is smoke free.

  • 1 building
  • 106 guestrooms or units
  • 11 levels
  • 3 dining venues
  • 2 bars or lounges
  • Built in 1927
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Train station: New Orleans Union Passenger Terminal (2 km / 1.3 mi)
  • Metro station: St. Charles at Josephine Stop (0.1 km / 0.1 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Pontchartrain Hotel offers 106 accommodations with safes and bathrobes. This New Orleans hotel provides complimentary wireless Internet access. Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • Television
  • Housekeeping (daily)
  • Nightly turndown service
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7 AM to 1:00 PM.

Silver Whistle Cafe - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

Jack Rose - This fine-dining restaurant specializes in southern cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Bayou Bar - This restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Hot Tin - Onsite rooftop bar. Open select days.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless payment methods are available for all transactions.

  • No rollaway/extra beds available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property follows sanitisation practices of SafeStay (AHLA - USA)
  • Cashless transactions are available
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 25.00 per accommodation, per night

The resort fee includes:

  • Additional inclusions
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 per person
  • Valet parking fee: USD 44.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pontchartrain Hotel New Orleans
  • Pontchartrain Hotel
  • Pontchartrain New Orleans
  • Pontchartrain
  • The Pontchartrain
  • The Pontchartrain Hotel Hotel
  • The Pontchartrain Hotel New Orleans
  • The Pontchartrain Hotel Hotel New Orleans

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.