Having read past reviews citing difficulties communicating with the ‘host,’ I tried to be proactive. Throughout the day of arrival, I tried to communicate with the ‘host,’ and was ignored (both text and phone). Then, the property address we were sent to was wrong. So, standing in the pouring rain at 10:00 at night, an ‘agent’ calls to redirect us to another address, four blocks away. I had put in a call to VRBO for help and they, too, could not get a response from the property manager. Suddenly, right after I my call to VRBO, the property manager texted - a threatening, retaliatory text filled with falsehoods. So- there is no ‘host,’ just an indifferent real estate company, possibly operating an illegal rental according to what building residents told us, which the Mayor’s Office of Special Enforcement (NYC311) will sort out. The property is a grimy, battered dump (see photos). ‘Elegant?’ Peeling plaster, rust, grimy walls, broken window shades, exposed screws from broken shelves (I got a terrible cut), thread-bare towels, greasy stained rug… We spent the night and left in the morning, leaving thousands on the table and incurring the cost of a second rental elsewhere – an indicator of how awful and unsafe the unit and management were in our experience.