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Element New York Times Square West

3.0 star property
Pet-friendly hotel connected to the convention centre in New York with free breakfast

Photo gallery for Element New York Times Square West

Rooftop terrace
Traditional Room, 1 King Bed, Non Smoking
Free daily buffet breakfast
32-inch LCD TV with cable channels, TV
Interior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Gym
  • Pet-friendly
  • Laundry
  • Kitchen
  • 24/7 front desk
The current price is NZ$373
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
311 West 39th Street, New York, NY, 10018
  • Times Square
    ‪5 min walk‬
  • Madison Square Garden
    ‪6 min walk‬
  • Broadway
    ‪6 min walk‬
  • New York, NY (JFK-John F. Kennedy Intl.)
    ‪25 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking, City View

8.8 out of 10
Excellent
(70 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

Traditional Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(231 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

1 bedroom, pillow-top beds, in-room safe, desk

Junior Suite, 1 Bedroom, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • 48 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, City View

1 bedroom, pillow-top beds, in-room safe, desk

Studio, 1 King Bed, Non Smoking, City View

7.8 out of 10
Good
(17 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 36 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

7.6 out of 10
Good
(25 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 36 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking

Full-sized fridge, microwave, stovetop, dishwasher

Traditional Room, 2 Double Beds, Non Smoking

8.4 out of 10
Very good
(125 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

1 bedroom, pillow-top beds, in-room safe, desk

Traditional Room, 1 King Bed, Non Smoking (Mobility Accessible, Roll-in Shower)

7.6 out of 10
Good
(5 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
LCD TV
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, City View

Suite, 1 Bedroom, Non Smoking, City View | Lobby

Suite, 1 Bedroom, Non Smoking, City View

Highlights

Separate sitting area
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Kitchenette
Full-sized fridge/freezer
Dishwasher
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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The price is NZ$545
includes taxes & fees
28 Sept - 29 Sept
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About the area

New York

Element New York Times Square West puts you in the heart of New York, connected to the convention centre and within just a 10-minute stroll of popular attractions like Times Square and Broadway. Highlights at this hotel include a complimentary breakfast, a 24-hour gym and a 24-hour business centre. .This business-friendly hotel offers free WiFi in public areas, a business centre and a rooftop terrace. Additionally, you'll find coffee/tea in a common area, free use of bicycles and laundry facilities. .Attractions within a 10-minute walk of this 3-property class Manhattan hotel include Madison Square Garden and Bryant Park.

What's nearby

  • Times Square - 5 min walk - 0.5 km
  • Madison Square Garden - 6 min walk - 0.6 km
  • Broadway - 6 min walk - 0.6 km
  • Empire State Building - 14 min walk - 1.2 km
  • Rockefeller Center - 14 min walk - 1.3 km

Getting around

  • 42 St. - Port Authority Bus Terminal Station - 2 min walk
  • Penn Station - 9 min walk
  • John F. Kennedy International Airport (JFK) - 57 min drive

Restaurants

  • ‪Beer Authority - ‬2 min walk
  • ‪Angelina Bakery NYC - ‬1 min walk
  • ‪Jollibee - ‬1 min walk
  • ‪Dear Irving on Hudson Rooftop Bar - ‬2 min walk
  • ‪Upside Pizza - ‬1 min walk

About this property

Element New York Times Square West

Pet-friendly hotel connected to the convention centre in New York with free breakfast
Element New York Times Square West offers its guests a 24-hour fitness centre and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business centre and 2 meeting rooms are available. Free breakfast is served daily. The business-friendly Element New York Times Square West also features a rooftop terrace, coffee/tea in common area, and laundry facilities.

This 3-star New York hotel is smoke free.

  • 1 building
  • 411 guestrooms or units
  • 40 levels
  • Conference rooms
  • Built in 2010
  • Buffet breakfast (free)
  • Terrace on the roof
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
Element New York Times Square West offers 411 air-conditioned accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Accommodation at this 3-star hotel has kitchenettes with full-sized fridge/freezers, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a weekly basis.

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DoubleTree by Hilton New York Times Square West

  • Pet-friendly
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  • Air conditioning
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3.7 out of 5, Good, 2,920 reviews
The price is NZ$370
includes taxes & fees
14 Sept - 15 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Offsite parking available from 7:00 AM to midnight (USD 76 per day)

Food and drink

  • Free buffet breakfast available 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Free bicycle rentals
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Porter/bellhop
  • Proposal/romance packages

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 40 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2010
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave
  • Paper towels
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 40 lb per pet)
  • Pets cannot be left unattended
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 250 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Off site parking fee: USD 76 per day (0.2 mi away; open 7:00 AM to midnight)
  • Pet fee: USD 50 per pet, per day (maximum USD150 per stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector and window guards
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a carbon monoxide detector, a smoke detector and window guards in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Aparthotel New York Times Square West
Element New York Times Square West
Element New York Times Square West Hotel New York City
Element New York Times Square West Aparthotel
Element Times Square West Aparthotel
Element Times Square West

Frequently asked questions

What is the cancellation policy at Element New York Times Square West?

Element New York Times Square West offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Element New York Times Square West?

As of 13 Sept 2025, prices found for a 1-night stay for 2 adults at Element New York Times Square West on 14 Sept 2025 start from NZ$373.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What makes Element New York Times Square West a romantic place to stay?

Romance packages, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Element New York Times Square West.

Is Element New York Times Square West family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that Element New York Times Square West is a hit with families.

Does Element New York Times Square West serve breakfast?

You bet, guests enjoy the free buffet brekkie here! Offered weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Element New York Times Square West?

No, Element New York Times Square West does not offer an airport shuttle service.

What time are check-in & check-out at Element New York Times Square West?

Check-in begins at 3 PM. Check-out time is noon.

Reviews

Element New York Times Square West Reviews

8.2

Very good

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness
Rating 10 - Excellent. 1243 out of 2768 reviews
Rating 8 - Good. 880 out of 2768 reviews
Rating 6 - Okay. 366 out of 2768 reviews
Rating 4 - Poor. 141 out of 2768 reviews
Rating 2 - Terrible. 138 out of 2768 reviews

Reviews

10/10 Excellent

Alfonso

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. You have to request cleaning. They accommodated me with what I needed. I enjoyed my stay.
Stayed 4 nights in Jun 2025

8/10 Good

Joseph

Liked: Cleanliness
Stayed 3 nights in May 2025

6/10 Okay

Nancy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
The hotel was conveniently located to all of our scheduled NY activities. The staff was friendly and helpful. But, with the elevators in repair, it was an inconvenience with us being on the upper floor, our floor was often missed for pick up causing a 10-15 minute wait. We had gone down to the ground floor to use the restroom and saw cockroaches. Also, our bed sloped to the right and the air units were loud, so made it uncomfortable sleeping.
Stayed 6 nights in Jun 2025

2/10 Terrible

YUKI

Disliked: Cleanliness
One of three elevators for 40th floor building was under maintenance, and you can imagine the crowded situation especially in peak time.
Stayed 9 nights in Jun 2025

2/10 Terrible

casey

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

J

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great view
Stayed 3 nights in Jun 2025

8/10 Good

Stephanie

Travelled with partner
Liked: Cleanliness, amenities
Overall a good property! You have to be patient because one of the elevators is down. In the morning it gets very busy and the workers manually work the elevator. Other than that I think the rooms are spacious, the bus terminal is a walk away. I flew in from JFK and it took about an hour via subway to get to the hotel. I was able to check in early and I seen if early check in wasn’t available they would hold your suitcase for you until it was time to check in. Breakfast is also a plus!
Stayed 4 nights in Jun 2025

8/10 Good

Aija

Liked: Cleanliness, amenities, property conditions & facilities
The elevator situation was not great, one out of 3 elevators was under maintenance and wait time for elevator at peak hours were sometimes 30 minutes, Breakfast was a great perk, food was great and always great options and variety. Also appreciate the happy hour to start off the evening.
Stayed 3 nights in Jun 2025

4/10 Poor

Elizabeth

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
The elevators were not working properly. That is unacceptable for a hotel of that size. If you were are a higher level, (I was on the 12th floor), it was impossible to think about going up and down 12 floors. My sister-in-law had to move her room to get closer to the ground. I really put a damper on our stay in Manhattan that we planned months in advance. If I had better notification, we could have gotten another hotel. We were there for five nights.
Stayed 5 nights in Jun 2025

4/10 Poor

peter

It had lines non stop of guests waiting for 1 elevator . Terrible people traffic problems!😔
Stayed 3 nights in May 2025

8/10 Good

Jacquie

Travelled with family
Liked: Cleanliness, property conditions & facilities
Housekeeping skipped cleaning days but the room was nice. Check in was fast. Breakfast was good.
Stayed 6 nights in Jun 2025

4/10 Poor

jacob

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in May 2025

10/10 Excellent

Dijuana

Stayed 3 nights in Jun 2025

10/10 Excellent

Janae

Travelled with partner
Liked: Amenities, property conditions & facilities
Great
Stayed 2 nights in Jun 2025

4/10 Poor

TaNiya

Liked: Cleanliness, staff & service
Elevator was down walked down 32 flights of stair & rooftop was locked
Stayed 3 nights in Jun 2025

6/10 Okay

Kate

Liked: Cleanliness, staff & service
Stayed 5 nights in Jun 2025

10/10 Excellent

Gavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Herbert, Ft Lauderdale

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Stayed 4 nights in Jun 2025

10/10 Excellent

Munisa, Brooklyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our rooms bed made a voice.But room was so nice especially with the city view
Stayed 2 nights in May 2025

10/10 Excellent

Diego

Stayed 3 nights in May 2025

4/10 Poor

Rose

Liked: Cleanliness
Disliked: Property conditions & facilities
Oh my gosh this stay was ROUGH. Housekeeping was excellent, but that’s about where it ended in terms of compliments. For an Element Hotel, it was not eco friendly in any way (lots of disposables), Front Desk agents were unfriendly and unhelpful, and the elevators were a perpetual struggle with 45+ minute waits regularly.
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Stayed 1 night in May 2025

8/10 Good

Benoit

Stayed 1 night in May 2025

8/10 Good

Laura-Ann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Our stay was good. Our interaction with Julie at front desk was helpful and friendly. Our problem was too hot of water for bathing. Was fixed once and then when it happened again they moved us to another room. Elevator situation wasn't very nice and it sounds like an in going situation. That being said, I received an email the night before check-in about the elevator as if it had just happened apologizing for the inconvenience. At check in I was offered too to have a refund. At the zero hour and have booked early enough to get a better rate, where could I have gone on a Saturday night to stay at the price point? Had I known earlier as this is an ongoing problem, I may have chosen somewhere else. That being said, aside from the elevator and hot water, I liked this hotel for location, staff, and very well stocked breakfast and cleanliness. I would recommend if elevator situation wasn't ongoing.
Stayed 2 nights in May 2025

8/10 Good

Atif

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Location and ambiance in a very reasonable rate
Stayed 3 nights in May 2025