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"Easy access to most of the sights from Times Square to Empire State building and Central Park. Close to Lincoln center and many fine eateries. Easy tr ... " More

By a verified traveller on Sat 16 Dec 2017

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Hotel Description

A romantic stay in the heart of New York awaits you at Empire Hotel. Within steps you'll find popular attractions like Central Park and Lincoln Center. Highlights at this family-friendly hotel include 2 bars/lounges, an outdoor swimming pool and a 24-hour business centre.

Free WiFi, flat-screen TVs and in-room childcare are featured in all 427 rooms. Nice touches to enhance your stay include bathrobes and free toiletries, while premium linens invite a good night's rest. Free newspapers, safes and phones are also available.

Enjoy the fitness centre and seasonal outdoor swimming pool. Business travellers can take advantage of a meeting room and limo/town car service. Other amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of valet parking.

Attractions within a short walk walk of this 4-star Upper West Side hotel include Metropolitan Opera House and Juilliard School.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
NZ$178* Per night/room 17 Nov. - 18 Nov.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Empire Hotel ratings based on 10 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 2.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Empire Hotel

Everyone (9) Couples (1)
1 out of 5
Room was small and noisy. Needs upgrade very dark and old. Needs new carpet and furnishings. Air con broke while we were there. Service man was quick to get it working but it did come away from wall. On the positive side it was central to most things.

Posted by on 3 Sep. 2019

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5 out of 5
Great location sitting on the invisible line between the insanity and crowds of downtown and where tourists and locals can breath in a more sedate pace. Lincoln Centre for theatre opera and ballet across the road - easy walk to 66th St or Columbus Circle subway. Hotel staff were always polite and helpful - room size was good for us in a king room - really hot without the window open though but would happily stay again.

Posted by on 18 Dec. 2018

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Comment from Hotel Management

18 Dec. 2018 by The Empire Team

Thank you so much for your review! We hope you visit us again soon!

5 out of 5

NY sigtseeing

Pros: Location. Quiet. Friendly staff.
Location: Lincoln center, Times square, Central park, Carnegie hall, 5th avenue shopping
Easy access to most of the sights from Times Square to Empire State building and Central Park. Close to Lincoln center and many fine eateries. Easy transport options with subway or buses or cabs, or even a horse carriage ride in Central park.

Posted by , from Richmond VA on 16 Dec. 2017

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Comment from Hotel Management

17 Dec. 2017 by Front Office Team

Thank you so much for your amazing review!

1 out of 5

Needs a lot of improvements

Room wasn't ready upon arrival. A/C noise very loud. Staff the staff need to me more accomodating and generally more helpful. Wouldn't stay here again.

Posted by on 31 Aug. 2016

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Comment from Hotel Management

14 Dec. 2016 by Daria Odintsova

We apologize for not meeting your expectations about service and room readiness. We hope you reconsider your opinion and give us another chance to prove we can provide a better service and accommodation for our guests. We would love to invite you back to the Empire.

1 out of 5
Horrible hotel. Old and deprecate, extremely over priced for what it is. Should not be a four star hotel in any stretch of the imagination.

Posted by on 26 Dec. 2015

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4 out of 5

Brilliant location

Pros: Quiet, good location, excellent restaurant and bar, close to shops, banks and many restaurants and diners nearby.
Cons: The lifts kept breaking down, but there was always one working.
Location: Near to Metropolitan Opera (our reason for being in New York), and very pleasant to be able to walk in Central Park within a few minutes.
One minute walk to Metropolitan Opera, close to Central Park, 15 minute walk to Times Square. Inexpensive diners close by for breakfast, but restaurant in hotel was so excellent as well, interesting menu, and quick and efficient dinner service. Rooms were clean but small, concierge and desk staff were knowledgeable, and staff in general were professional and on the ball. Nothing was too much trouble. The bar was good and free wi-fi in the lobby was speedy. The safe in my room kept locking itself, but staff came straight away to fix it. We thoroughly enjoyed our stay and highly recommend, especially if you are going to the opera.

Posted by , from Sydney, Australia on 27 Oct. 2015

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2 out of 5

Location great. Rooms terrible.

Concierge was very nice and location great. Only positive things. Rooms extremelly small and grotty bathroom and shower area. Room constantly smells of bleech due to poor cleaners. Even with do no disturb sign on door cleaners always tried coming in at 9am.

Posted by , from queensland, australia on 25 Sep. 2015

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2 out of 5

Thumbs down!

Very rude staff! Not welcoming at all on arrival. Door men stood there and didn't open a door once! Never offered any assistance. Paper cups in hotel room.... For the price you pay, glasses are not a big ask! Complimentary coffee / tea in rooms? I don't think so! $3 U.S. a pop! We were told we had free wifi in our package...this was not the case... Free wifi was only available in foyer! Not in our room! Very disappointing hotel!

Posted by on 20 Aug. 2015

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2 out of 5

Great location. Close to Central Park, sub way

Pros: Room top bar and pool. The location is great.
Cons: Wifi free in all areas, not just lobby. New air conditioners that are a lot less noisey.
Location: Central Park is only 2 blocks away as is Broadway. Across the road is the Lincoln centre and some of the best restaurants.
Rooms tiny, hotel staff not over welcoming. Air conditioner very noisey and could hear people in next room. Not really a hotel for families as at night the roof top turns into a club.

Posted by on 17 Jul. 2015

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3 out of 5

Fine hotel, good location, semi-unapproachable

The Hotel itself is fine and comfortable, but for the price you are paying, it seems the management is nipping away at your wallet throughout your stay. Nothing is complimentary and the simple gesture of a free cup of tea in the room really would have gone a long way. It was disappointing that the 'Empire Free Wi-fi' in the lobby could never quite connect to any of my devices. The Pool Bar also advertises complimentary wi-fi - however this redirects you to a page where you can 'purchase' wi-fi access. The staff also felt unapproachable and dismissive. Staff would watch me struggling with my large two suitcases and wouldn't open the lobby doors they were standing next to. I also felt 'rude' for standing in line to talk to the concierge. The hotel website advertises a Pilates class for guests on the rooftop on Sundays - however when I asked the Concierge about the class he seemed confused before saying it wasn't on. Disappointing as this was one of the reasons I'd picked the hotel. The Empire is fine, clean and comfortable - just dont expect any extra nicities despite what you're paying.

Posted by , from Sydney, AUS on 26 May 2015

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Property Features

Empire Hotel offers its guests an outdoor pool and a fitness centre. You can unwind with a drink at one of the 2 bars/lounges. Business amenities include a 24-hour business centre, a limo/town car service, and a meeting room. A computer station is on site and WiFi is free in public spaces. A rooftop terrace, tour or ticket assistance, and multilingual staff are also featured at the family-friendly Empire Hotel. For a fee, parking is available. This 4-star New York hotel is smoke free.

  • 427 guestrooms or units
  • 11 levels
  • 2 bars or lounges
  • Childcare (surcharge)
  • Terrace on the roof
  • Business centre (24 hours)
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: New York, NY (LGA-LaGuardia) (12.2 km / 7.6 mi)
  • Train station: New York Penn Station (3.1 km / 1.9 mi)
  • Metro station: 66 St. - Lincoln Center Station (0.3 km / 0.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Empire Hotel offers 427 forms of air-conditioned accommodation with laptop-compatible safes and free newspapers. Beds feature premium bedding. Flat-screen televisions come with pay-per-view films. Bathrooms include a shower, a complimentary bathrobe and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Flat-screen television
  • Premium channels
  • Films for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 3 PM
  • Minimum check-in age is 21

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 125 per accommodation, per stay
  • Weight limit: 40 lb

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • No rollaway/extra beds available

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 22.89 per accommodation, per night

The resort fee includes:

  • Fitness centre access
  • Phone calls
  • Additional inclusions

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: USD 25 for adults and USD 25 for children (approximately)
  • Valet parking fee: USD 60 per day
  • Pet fee: USD 125 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Empire Hotel
  • Empire Hotel New York
  • Empire New York
  • Hotel Empire
  • Empire Hotel Hotel
  • Empire Hotel New York
  • Empire Hotel Hotel New York

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 10 AM to 9 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
url importing https://www.wotif.co.nz/New-York-Hotels-Empire-Hotel.h3670-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.