6/10 Okay
Miranda
Business traveller
1 Apr 2025
Liked: Cleanliness, amenities, property conditions & facilities
On an annual business trip, I opted to stay at the Sheraton because it seemed likely that a corporate property would provide a clean and pleasant home base. For the first couple of nights, this was the case. But on one night of my stay, from roughly 11:00pm - 2:45am there were a trio of drunken neighbors in the hallway who left their small dog unattended in the room. The dog was distressed and proceeded to bark intermittently throughout the night.
According to the website, an unattended pet in the room isn't allowed. On several occasions, I called the front desk to seek assistance and was told that the best they could do was email the people who had booked the room. Clearly this had no effect on the issue.
An entire night with no sleep, and I had to postpone one of my early morning client meetings because of lack of rest. Despite my paying $250 a night for the room, the only recourse the Sheraton management offered was 10,000 hotel points (ie $90 to spend only if I book with them again) and a food credit for breakfast (despite all of my meals being booked out of the hotel already with clients).
Effectively, the hotel failed to take care of the problem in the immediate sense of handling the noise issue or in the longterm sense of offering a room change, compensating directly for one night, or otherwise acknowledging that this issue had a real effect on my stay.
Disappointing overall that guests who violated a policy were allowed to negatively affect other visitors.
Miranda
Stayed 5 nights in Mar 2025