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Sofitel New York

Hotel with a restaurant, 4-minute walk to Bryant Park

Where to?

Dates

December 2025

January 2026

Premium bedding, down duvets, pillow-top beds, minibar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly
Free Wi-Fi
Air-conditioning
Breakfast available

includes taxes & fees

18 Jan - 19 Jan 2026

Explore the area

45 W 44th St, New York, NY, 10036

Place, Bryant Park
‪2 min walk‬
Place, Times Square
‪5 min walk‬
Place, Grand Central Terminal
‪6 min walk‬
Airport, New York, NY (LGA-LaGuardia)
‪16 min drive‬

Room options

Signature Iconic Building View, High Floors, 1 Bedroom, King Suite

Excellent

Highlights

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

60 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Signature Skyscraper View, High Floor, 1 Bedroom, King Suite

Highlights

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

60 sq m
1 bedroom
City view
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed

Prestige, 1 Bedroom, King Suite

Very good

Highlights

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

60 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Terrace Suite Skyscraper View, 1 Bedroom, King Suite

Wonderful

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

59 sq m
1 bedroom
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Juliette Balcony, City View, 1 Bedroom, King Suite

Highlights

Balcony

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

60 sq m
City view
Sleeps 4
1 King Bed

Penthouse Suite, 1 King Bedroom, Manhattan Skyline View

Highlights

Separate dining area

Separate sitting area

Soundproofed

Individually furnished

Individually decorated

Air conditioning

Heating

Connecting rooms available

139 sq m
1 bedroom
City view
Sleeps 2
1 King Bed

Grand Terrace Chrysler View, 1 King Bedroom Suite

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

60 sq m
City view
Sleeps 4
1 King Bed

Signature Room, 1 King Bed

Good

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 2
1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
Sleeps 2
1 King Bed

Luxury Room, 2 Queen Beds, City View

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 3
2 Queen Beds

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

32 sq m
Sleeps 2
1 King Bed

Superior Room, 2 Queen Beds

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
Sleeps 4
2 Queen Beds

Signature Room, 1 King Bed, Accessible

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 2
1 King Bed

Luxury Room, 1 King Bed, City View

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 2
1 King Bed

Luxury Room, 2 Queen Beds, City View

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 4
2 Queen Beds

Executive Room, 1 King Bed with Sofa bed

Very good

Highlights

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

33 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Signature Room, 2 Queen Beds

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 4
2 Queen Beds

Suite, 1 Bedroom, Accessible, Terrace

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

60 sq m
City view
Sleeps 4
1 King Bed

Suite, 1 Bedroom, Terrace

Highlights

Furnished balcony or patio

Separate sitting area

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

60 sq m
City view
Sleeps 4
2 Single Beds

Superior Room, 1 King Bed

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
Sleeps 2
1 King Bed

Luxury Room, 1 King Bed, City View

Exceptional

Highlights

Soundproofed

Air conditioning

Heating

Connecting rooms available

Free cots/infant beds

LED TV

Hypo-allergenic bedding

Premium bedding

33 sq m
City view
Sleeps 2
1 King Bed

About the area

New York

Sofitel New York puts you in the heart of New York, within just a 10-minute stroll of Bryant Park and Times Square. Highlights at this hotel include in-room free WiFi, free high-speed Internet and LED TVs. .The hotel's own lounge bar is a nice place to enjoy a drink. 6700 square feet (622 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and a 24-hour gym. Each morning full breakfast is served between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this Manhattan hotel include New York Public Library and Rockefeller Center.

What's nearby

Bryant Park - 2 min walk - 0.2 km
New York Public Library - 3 min walk - 0.3 km
Times Square - 5 min walk - 0.5 km
Rockefeller Center - 6 min walk - 0.6 km
Grand Central Terminal - 6 min walk - 0.6 km

Getting around

42 St. - Bryant Pk. Station - 4 min walk
Grand Central - 42 St. Station - 6 min walk
LaGuardia Airport (LGA) - 34 min drive

Restaurants

‪STK Steakhouse Midtown NYC - ‬3 min walk
‪Don Don Korean BBQ - ‬4 min walk
‪Xi'an Famous Foods - ‬3 min walk
‪The Red Flame - ‬2 min walk
‪Valerie - ‬4 min walk

About this property

Sofitel New York

Hotel with a restaurant, 4-minute walk to Bryant Park

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 9 meeting rooms.

WiFi and wired Internet are free in public spaces. Event space at this hotel measures 6700 square feet (622 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Sofitel New York. Parking is available for a fee.

This New York hotel is smoke free.

398 guestrooms or units

30 levels

Conference rooms

6700 sq ft of conference space

622 sq. m of conference space

Business centre (24 hours)

Conference space

Breakfast available (surcharge)

Dry cleaning

Front desk (24 hours)

Staff members are multilingual

Storage area for luggage

Front desk safe

Tour and ticket information

Concierge

Wedding services available

Newspapers in lobby (free)

Fireplace in lobby

Bellhop

Lift

No smoking on site

Water dispenser

Bar or lounge

Dining venue

Sofitel New York offers 398 accommodations with minibars and a safe. Pillowtop beds feature down duvets and premium bedding. 42-inch LED televisions come with premium digital channels and pay-per-view films. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a hairdryer and an iron/ironing board. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Pet-friendly
Free Wi-Fi
Restaurant
Air-conditioning

includes taxes & fees

25 Jan - 26 Jan 2026

Property amenities

Internet

Available in all rooms: Free WiFi and wired internet
Available in some public areas: Free WiFi and wired internet

Parking and transport

Secured, covered valet parking on site (USD 80 per night)
Limited on-site valet parking

Food and drink

Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 56 for adults and USD 28 for children
A bar/lounge
A restaurant

Restaurants on site

Social 45

Things to do

24-hour gym

Family friendly

In-room cot
Soundproofed rooms

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Change of towels on request
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

24-hour business centre
6,700 square feet of conference space
9 meeting rooms

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille/raised signage
Handrails in stairways
Lift
Stair-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

30 floors
Annual offsets purchased for at least 10% of carbon footprint
At least 10% of profits reinvested in community and sustainability
At least 80% lighting from LEDs
At least 80% of food locally-sourced
At least 80% organic food
Ballroom
Banquet hall
Biodegradable coffee stirrers available
Biodegradable drinking straws available
Communal living room
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Fireplace in lobby
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally-owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drink bottles
No plastic water bottles
Reception hall
Reusable cups
Reusable tableware
Smoke-free property
Vegan dining options
Vegetarian breakfast available
Vegetarian dining options
Water dispenser usage encouraged

Room amenities

Bedroom

Blackout drapes
Down comforter
Free cot
Hypo-allergenic bedding
Pillowtop mattress
Premium bedding

Bathroom

Deep soaking bathtub
Designer toiletries
Dressing gowns
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Shampoo
Slippers
Soap
Toilet paper
Toothbrush and toothpaste (on request)
Towels provided

Entertainment

42-inch LED TV with premium digital channels
Pay films

Food and drink

Champagne service
Limited room service
Minibar

Air conditioning (climate-controlled)
Bulk dispensers for toiletries
Cleaning products are eco-friendly
Connecting rooms available
Desk
Eco-friendly toiletries
Electrical adapters
Free daily newspapers
Free local calls
Free long-distance calls
Heating
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe
Soundproofed rooms
Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay
Food and water bowls are available

Children and extra beds

Children are welcome.

Kids stay free! Up to 3 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

Destination fee: USD 51.64 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: from approximately USD 56 for adults and from USD 28 for children
Valet parking fee: USD 80 per night
Pet fee: USD 150 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property uses eco-friendly cleaning products

Safety features at this property include a carbon monoxide detector and a smoke detector

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

Up to 3 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Guests may experience noise disturbance due to nearby construction work.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Sofitel New York

New York Hotel Sofitel

Sofitel

Sofitel New York

New York City Sofitel

Sofitel New York City

Sofitel New York Hotel New York City

Sofitel New York Hotel

Hotel Sofitel New York

Sofitel New York New York

Sofitel New York Hotel New York

Frequently asked questions

What is the cancellation policy at Sofitel New York?

Sofitel New York offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel New York?

As of 28 Dec 2025, prices found for a 1-night stay for 2 adults at Sofitel New York on 18 Jan 2026 start from NZ$388.74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel New York?

Yep, Sofitel New York has secured covered valet parking for USD 80 per night.

What makes Sofitel New York a romantic place to stay?

A champagne service and a lounge bar, as well as deep-soaking baths and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Sofitel New York.

Are there hot tubs in the rooms at Sofitel New York?

No, but there are deep-soaking baths in the guestrooms.

Does Sofitel New York serve breakfast?

You bet, visitors highly rate the full breakfast here! Offered daily between 6:30 AM and 11:00 AM, this is the perfect spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Sofitel New York?

No, Sofitel New York does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel New York?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Sofitel New York?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Sofitel New York?

Furry friends are welcome at Sofitel New York, with food and water bowls on offer.

Sofitel New York Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

4/10 Poor

Jonah

29 Sept 2025

Disliked: Staff & service

Bad service, should not be charging $1200 per night for a suite with crappy service and crappy beds.

Stayed 2 nights in Sep 2025

10/10 Excellent

stacy

29 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was wonderful except the use of paper cardboard products to support ecco friendliness - from the room keys to the toiletries and coffee cups. The upgrades to the rooms and lobby were tastefully done.

Stayed 1 night in Sep 2025

10/10 Excellent

Allena Christine

28 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2025

4/10 Poor

Judith, Rockville

Travelled with family

27 Sept 2025

Disliked: Staff & service, amenities

We had 2 rooms both of which had hair and trash in the shower. No trash cans in BR. Also trash on the floor in one room. We said something at the desk but not fixed. When we checked in the staff said 3 credit cards were blocked. When I called AMEx not only were cards not blocked but a charge was put through for incidentals. He insisted that it was not Breakfast was clearly precooked and sitting. Toast was stale and eggs were cold and rubbery for a $100+ breakfast. In the hall on our floor were carts of laundry etc. bed was good and bell man was quite helpful

Stayed 2 nights in Sep 2025

10/10 Excellent

Jonathan

27 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel. The location is super convenient to Broadway. Only downside is that the room doors allow a lot of sound in from the hallway.

Stayed 1 night in Sep 2025

10/10 Excellent

Ori

22 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Ben the reception manager did a fantastic job getting our stay to be magical.

Stayed 3 nights in Sep 2025

8/10 Good

Philip

Travelled with partner

14 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

They were renovating so the furniture was sparse in the entrance. Not an issue as we didn’t sit in there. The staff were nice and helpful. The rooms have been redone and were ok. They could have done a better job with the rooms! The bathroom door wouldn’t stay open so had to prop a slipper under the door to keep it open. I notified housekeeping and nothing was done. Would like to have a tiny space in the mini frig for something. Asked housekeeping for ice one day and never got it. Did not like the lounge chair in front of the window. Hard to get the drapes closed and took up a lot of space in the room. Shelves would have been nice in the bathroom since they just remodeled. No coffee or tea pot in the room. Very disappointed in the room.

Stayed 4 nights in Aug 2025

10/10 Excellent

Jorge

13 Sept 2025

Good

Stayed 2 nights in Aug 2025

10/10 Excellent

Lydia

Travelled with family

12 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We always stay here on our visit to NYC.

Stayed 2 nights in Aug 2025

10/10 Excellent

Luis Alfredo

8 Sept 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 3 nights in Sep 2025

10/10 Excellent

Jose

Travelled with family, Travelled with partner

6 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff was great.

Stayed 3 nights in Aug 2025

10/10 Excellent

Teresa Kay, Morgantown

Travelled with partner

4 Sept 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our favorite place to stay in NYC. The updated rooms are great, they are spacious and well appointed, especially the bathroom. The area around the hotel is safe and very quiet and the staff is always super friendly. Easy walk to Rockefeller Center, Empire State Building, and Times Square. We look forward to them finishing the remodel to the restaurant and reception for our next visit. The only thing that needs addressed is the timer on the lights, they were supposed to be motion activated but the lamp in the room would just go off even while sitting in the room talking. Also, the timers on the bathroom lights are major fail. I was in the shower, and all the lights went out and the room was pitch dark. Luckily my husband was there to come in and turn the lights back on...otherwise, that could've been very tricky trying to get out to walk across the room to turn the lights back on in the dark had I been staying alone. That is definitely something that needs to be addressed.

Stayed 3 nights in Aug 2025

10/10 Excellent

Arvind

2 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 2 nights in Aug 2025

10/10 Excellent

Janis

Business traveller

1 Sept 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, exceptionally large rooms

The rooms are very large by NYC standards, very central location for midtown and extremely convenient for Broadway.

Stayed 2 nights in Aug 2025

10/10 Excellent

Giuseppe

30 Aug 2025

Liked: Cleanliness, staff & service

Stayed 2 nights in Jul 2025

8/10 Good

Anna-Lise

Business traveller

29 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Great location - Bryant Park within walking distance. Friendly staff and very clean. Perfect for business travel.

Stayed 3 nights in Aug 2025

10/10 Excellent

Traci

Travelled with family, Travelled with group

29 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

My reservation was booked on Expedia and when I called the hotel day before my trip, they had a smaller room reserved due to a renovation. Although it took several days, they worked with me to accommodate our needs at a a mutually acceptable rate. I look forward to my next visit and am excited to see the completed reservation.

Stayed 5 nights in Aug 2025

10/10 Excellent

Sophia Samara Kaleem

26 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the stay at the hotel. It was a very comfortable experience and walking distance to attractions.

Stayed 5 nights in Aug 2025

8/10 Good

John

26 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Roooms very nice and recently refurbished. Desk staff, dooman

Stayed 8 nights in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family

25 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Aug 2025

6/10 Okay

Joyce

Travelled with family

24 Aug 2025

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Below standard experience.

Arrived after an event that lasted until 7:30pm. Went to get bath ready for kid. Nothing but brown water for 8-10 minutes of running bath water and emptying it. Have him a bath after many unnecessary gallons of water wasted. Then I went to shower. Nope, no shampoo. And of course, now how can I call once I am sopping wet and in the shower? Then, we go to leave “early” at 8am. Haven’t even been in the hotel but 13 hours before we leave and the vouchers for coffee and breakfast aren’t going to be used because the coffee shop they collaborated with across the street had a lock that they needed to fix or force open on their front door so they didn’t open til after we had to leave. Sometime after 8:40am. Felt a little bit like a tactic they had to not have to honor 100 hotel guests bc it ended up not being a financially sound decision. So Starbucks it is and $20 more dollars out the window. Soundproofed? Not on the 8th floor or below that. At least the bed was reasonable and the room was clean….but of note, no bottle of water provided and no room amenities like a shower cap for a rainfall shower or a towel for wiping off makeup. It was below the standard for which a place can charge as much as they do. Stay at Made NYC for a more quality experience of the things the hotel markets as provided

Stayed 1 night in Aug 2025

10/10 Excellent

Jacob

23 Aug 2025

Liked: Staff & service, property conditions & facilities

Excellent

Stayed 4 nights in Aug 2025

6/10 Okay

Dennis

Travelled with family

22 Aug 2025

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

It was under construction. We have stayed there in the past and was so impressed with the lobby before. We understood it was understand construction but only after booking it.

Stayed 2 nights in Aug 2025

10/10 Excellent

Liz

Business traveller

22 Aug 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel is being renovated. Lobby was reduced in size. The new rooms are very nice.

Stayed 2 nights in Aug 2025

10/10 Excellent

Khrystyna Mykolaivna

18 Aug 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing hotel. Will be staying here again.

Stayed 2 nights in Aug 2025

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Highlights

View all photos for Grand Terrace Chrysler View, 1 King Bedroom Suite

Grand Terrace Chrysler View, 1 King Bedroom Suite

Highlights

View all photos for Signature Room, 1 King Bed

Signature Room, 1 King Bed

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View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

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View all photos for Luxury Room, 2 Queen Beds, City View

Luxury Room, 2 Queen Beds, City View

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View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

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View all photos for Superior Room, 2 Queen Beds

Superior Room, 2 Queen Beds

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View all photos for Signature Room, 1 King Bed, Accessible

Signature Room, 1 King Bed, Accessible

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View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

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View all photos for Luxury Room, 2 Queen Beds, City View

Luxury Room, 2 Queen Beds, City View

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View all photos for Executive Room, 1 King Bed with Sofa bed

Executive Room, 1 King Bed with Sofa bed

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View all photos for Signature Room, 2 Queen Beds

Signature Room, 2 Queen Beds

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View all photos for Suite, 1 Bedroom, Accessible, Terrace

Suite, 1 Bedroom, Accessible, Terrace

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View all photos for Suite, 1 Bedroom, Terrace

Suite, 1 Bedroom, Terrace

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View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

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View all photos for Luxury Room, 1 King Bed, City View

Luxury Room, 1 King Bed, City View

Highlights

About the area

New York

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Getting around

Restaurants

About this property

Sofitel New York

Similar properties

InterContinental New York Barclay by IHG

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