"Uncomfortable bed, no lift for easy access for carrying luggage to room, hallways had no air circulation on hot/humid day. " More
The restaurant, Madison Kitchen + Bar, serves Modern European cuisine and is open for breakfast, brunch, lunch, and dinner. For a drink, you can stop by the hotel's own lounge bar. 538 square feet (50 square meters) of event facilities include a meeting room and conference space. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 9:30 AM. There's also free RV/bus/truck parking, along with the convenience of an airport shuttle.
Attractions within a 10-minute drive of this Adamstown Heights hotel include John Hunter Hospital and Lake Macquarie.
31 Mar. 2024 by Vanessa
Hi Athanasia,Thank you for taking the time to share your experience and our sincerest apologies if you feel we have fallen short on this occasion. We usually receive fantastic feedback on our cleanliness so i will be sure to investigate the issues mentioned to prevent any future occurrence. We have staff onsite 24/7 please always feel free to contact us at any time during your stay should we be able to assist with anything to ensure you have a great stay. Our apologies again if we have fallen short on this occasion and it is our hope to have the opportunity to better serve you in the future. Kind regards,
31 Mar. 2024 by Vanessa
Hi Brooke Lee,Thank you for staying with us and taking the time to share your experience. It is our hope to welcome you back again for an even better stay at our usual high standards of service. Kind regards,
20 Dec. 2023 by Vanessa
Hi Jane,Thank you for taking the time to share your experience. We are pleased to hear you enjoyed our quiet yet central location . We hope to welcome you back again soon. Kind regards,
20 Dec. 2023 by Vanessa
Hi Leanne,Thank you for your praise as it is most appreciated. We are glad you enjoyed your stay and we hope to welcome you back again soon. Kind regards,
Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 538 square feet (50 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and a garden are also featured at the business-friendly Mercure Charlestown. Self parking is free. This Newcastle hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Internet access - wireless
Free self parking , Free RV, bus, truck parking
Mercure Charlestown offers 53 air-conditioned accommodations with minibars and coffee/tea makers. Beds feature premium bedding. 32-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM and 9:30 AM.
Madison Kitchen + Bar - Overlooking the ocean and pool, this restaurant specializes in Modern European cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.
Room service (during limited hours) is available.
Recreational amenities at the hotel include an outdoor pool.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 6:30 AM - 10 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mercure Charlestown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 6:30 AM - 10 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses solar energy, plus eco-friendly cleaning products.
Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.