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Element Hampton Peninsula Town Center

3.0 star property
Hotel connected to a shopping centre in Hampton with free parking

Photo gallery for Element Hampton Peninsula Town Center

Lobby
Fitness facility
Property amenity
Restaurant
Suite, 1 Bedroom, Kitchen | Private kitchen

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is NZ$208
includes taxes & fees
1 Mar - 2 Mar

Explore the area

View map
1851 MERCHANT LANE, Hampton, VA, 23666
  • Place, Peninsula Town Center
    ‪1 min walk‬
  • Place, Hampton Roads Convention Center
    ‪18 min walk‬
  • Place, Hampton Coliseum
    ‪2 min drive‬
  • Airport, Norfolk, VA (ORF-Norfolk Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

Deluxe Room, 1 King Bed with Sofa bed

8.6 out of 10
Excellent
(10 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
LCD TV
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed

Room, 1 King Bed

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
Mini-fridge
LCD TV
Memory foam bed
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen

Suite, 1 Bedroom, Kitchen | Private kitchen

Suite, 1 Bedroom, Kitchen

7.8 out of 10
Good
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen

Studio Suite, 1 King Bed with Sofa bed, Kitchen

Studio Suite, 1 King Bed with Sofa bed, Kitchen

8.4 out of 10
Very good
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 43 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, Multiple Beds, Kitchen

Premium bedding, down duvets, memory-foam beds, in-room safe

Studio Suite, Multiple Beds, Kitchen

8.0 out of 10
Very good
(7 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 51 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 2 Queen Beds, Kitchen

Premium bedding, down duvets, memory-foam beds, in-room safe

Studio Suite, 2 Queen Beds, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen (Hearing Accessible)

Premium bedding, down duvets, memory-foam beds, in-room safe

Suite, 1 Bedroom, Kitchen (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen (Hearing Accessible)

Premium bedding, down duvets, memory-foam beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed, Kitchen (Hearing Accessible)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Kitchen (Mobility Accessible, Roll-In Shower)

Premium bedding, down duvets, memory-foam beds, in-room safe

Studio Suite, 1 King Bed with Sofa bed, Kitchen (Mobility Accessible, Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
  • 51 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, memory-foam beds, in-room safe

Room, 1 King Bed (Mobility Accessible, Transfer Shower)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchenette
LCD TV
Sofa bed
Memory foam bed
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Kitchen (Mobility Accessible, Transfer Shower)

Premium bedding, down duvets, memory-foam beds, in-room safe

Suite, 1 Bedroom, Kitchen (Mobility Accessible, Transfer Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Dining table
  • 51 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

About the area

Hampton

Element Hampton Peninsula Town Center places you in the centre of Hampton, connected to a shopping centre and within a 30-minute stroll of Peninsula Town Center and Hampton Roads Convention Center. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .This business-friendly hotel offers free WiFi in public areas and a 24-hour fitness centre, and has a business centre. Added amenities include a free manager's reception, a 24-hour business centre and coffee/tea in a common area. There's also the convenience of free extended parking. .Sights within a 10-minute drive of this 3-property class Coliseum Central hotel include Hampton Coliseum and Virginia Air and Space Center.

What's nearby

  • Peninsula Town Center - 1 min walk - 0.0 km
  • Hampton Roads Convention Center - 18 min walk - 1.6 km
  • Hampton Coliseum - 2 min drive - 2.4 km
  • Sentara CarePlex Hospital - 3 min drive - 3.4 km
  • Boo Williams Sportplex - 3 min drive - 4.1 km

Getting around

  • Newport News Station - 7 min drive
  • Norfolk, VA (ORF-Norfolk Intl.) - 32 min drive

Restaurants

  • ‪Chick-fil-A - ‬12 min walk
  • ‪Mission BBQ - ‬7 min walk
  • ‪Sonic Drive-In - ‬19 min walk
  • ‪Starbucks - ‬10 min walk
  • ‪Burger King - ‬8 min walk

About this property

Element Hampton Peninsula Town Center

Hotel connected to a shopping centre in Hampton with free parking
Element Hampton Peninsula Town Center offers its guests an indoor pool, a 24-hour fitness centre, and complimentary bicycles. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Business amenities include a 24-hour business centre and a meeting room. Free breakfast is served daily, and guests can also enjoy a free manager's reception. Event space at this hotel measures 1040 square feet (97 square metres) and includes conference space. Barbecue grills, a vending machine, and a picnic area are also featured at the business-friendly Element Hampton Peninsula Town Center. Self parking is free.

This 3-star Hampton hotel is smoke free.

  • 1 building
  • 127 guestrooms or units
  • 3 levels
  • 1040 sq ft of conference space
  • 97 sq. m of conference space
  • Built in 2019
  • Continental breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
Element Hampton Peninsula Town Center offers 127 accommodations with a safe and coffee/tea makers. Memory foam beds feature down duvets and premium bedding. 55-inch LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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Hyatt Place Hampton Convention Center
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, 1,335 reviews
The price is NZ$183
includes taxes & fees
15 Feb - 16 Feb
Hyatt Place Hampton Convention Center

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Art gallery
  • Designer stores
  • Free bicycle rentals
  • Indoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Children's dinnerware
  • Children's games
  • Free rollaway/extra bed
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Pool gate

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 1,040 square feet of conference space
  • 24-hour business centre
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Portable shower seat
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Communal living room
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
This property enforces quiet hours from 10:00 PM to 7:00 AM
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per night (maximum USD 150.00 per stay)
  • Only dogs are allowed
  • Maximum 2 (weight limit: 40 lb per pet)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 50.00 per accommodation, per night (maximum USD150.00 per stay)
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a carbon monoxide detector and a smoke detector
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome.
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 6 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Element Peninsula
Element Hampton Peninsula Town Center Hotel
Element Peninsula Town Center Hotel
Element Peninsula Town Center
Hotel Element Hampton Peninsula Town Center Hampton
Hampton Element Hampton Peninsula Town Center Hotel
Hotel Element Hampton Peninsula Town Center
Element Hampton Peninsula Town Center Hampton
Hotel Element Hampton Peninsula Hampton
Hampton Element Hampton Peninsula Hotel
Hotel Element Hampton Peninsula
Element Hampton Peninsula Hampton
Element Hampton Peninsula Hotel
Element Peninsula Town Center
Element Hampton Peninsula
Element Hampton Peninsula Town Center Hampton
Element Hampton Peninsula Town Center Aparthotel
Element Hampton Peninsula Town Center Aparthotel Hampton
Element Hampton Peninsula Town Center Hotel
Element Hampton Peninsula Town Center Hampton

Frequently asked questions

What is the cancellation policy at Element Hampton Peninsula Town Center?

Element Hampton Peninsula Town Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Element Hampton Peninsula Town Center?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at Element Hampton Peninsula Town Center on 1 Mar 2026 start from NZ$207.87, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Element Hampton Peninsula Town Center?

Yep, Element Hampton Peninsula Town Center has a free self car park, free extended parking and free RV/bus/truck parking.

Are there any beaches close to Element Hampton Peninsula Town Center?

The closest beach to Element Hampton Peninsula Town Center is Huntington Beach (6.2 km).

Is there a spa on site at Element Hampton Peninsula Town Center?

No, there is no spa at this property. Spa Botanica Hampton is a short 18-minute walk away.

Does Element Hampton Peninsula Town Center have a pool?

Element Hampton Peninsula Town Center has an indoor pool.

What makes Element Hampton Peninsula Town Center a romantic place to stay?

Romance packages, plus memory foam beds in the guestrooms, help set the scene for a romantic weekend at Element Hampton Peninsula Town Center.

Is Element Hampton Peninsula Town Center family-friendly?

You bet! With amenities such as laundry facilities and free bike rentals, as well as children's dinnerware and free extra beds in the guestrooms, it's no surprise that Element Hampton Peninsula Town Center is a hit with families.

Does Element Hampton Peninsula Town Center serve breakfast?

You bet, free continental brekkie is available on weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Element Hampton Peninsula Town Center?

No, Element Hampton Peninsula Town Center does not offer an airport shuttle service.

What time are check-in & check-out at Element Hampton Peninsula Town Center?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Element Hampton Peninsula Town Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 287 out of 502 reviews
Rating 8 - Good. 106 out of 502 reviews
Rating 6 - Okay. 43 out of 502 reviews
Rating 4 - Poor. 20 out of 502 reviews
Rating 2 - Terrible. 46 out of 502 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel. Very clean and modern. Wish I stayed there longer.
Stayed 1 night in Oct 2025

10/10 Excellent

TwaNeisha

Stayed 1 night in Oct 2025

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, friendly staff, readily available
Stayed 1 night in Oct 2025

10/10 Excellent

Jamillah

Liked: Staff & service
David and the rest of the staff were so professional and highly accommodating!
Stayed 2 nights in Oct 2025

10/10 Excellent

Brittany

Stayed 1 night in Jun 2025

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2025

2/10 Terrible

Karissa

Business traveller
Disliked: Cleanliness, property conditions & facilities
The hotel is not kept up. It is dirty and the hallwaya smell very bad.
Stayed 2 nights in Oct 2025

10/10 Excellent

CHERIEL

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great places to shop. I go here when ever I want a nice safe place to relax.
Stayed 1 night in Sep 2025

10/10 Excellent

Byron

Stayed 1 night in Oct 2025

8/10 Good

Dorian

Stayed 1 night in Oct 2025

4/10 Poor

Keyani

Business traveller
Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Lauryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Alan, Norfolk

Stayed 1 night in Oct 2025

8/10 Good

Corrida Santana

Stayed 2 nights in Sep 2025

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had the Presidential Suite connected to the rooftop, I enjoyed my bday weekend. Very nice & quiet.
Stayed 2 nights in Sep 2025

2/10 Terrible

Jessie

Stayed 1 night in Sep 2025

2/10 Terrible

Imani

Travelled with family
Disliked: Staff & service
The hotel is actually not a terrible hotel. The main issue is the communication. I have an issue with billing. I left messages and hadn't heard anything. I don't trust them with my money. Be careful. Still waiting on a double charge after 2 weeks.
Stayed 2 nights in Aug 2025

8/10 Good

Heather

Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor customer service and accessibility.

Overall ok stay. The issues begin on my arrival day when I received a call that seemed as a scam from the start. However, my original booking was doubled booked could not stay at location and wasn't informed until 2 hours before checkin. Reservation was found at no additional charge and I specifically asked if this reservation was confirmed so there would be no complications upon arrival. I arrived for checkin at Courtyard by Marriott just to be told there was not a reservation for me. The clerk did nothing to try and help me. I stepped out of the line to call hotels.com back and explain I'm being told that there is no reservation under my name. The hotels.com rep apologized and asked me to hold while he contacted Courtyard by Marriott. Only with the call from hotels.com did the clerk say "on your reservation just popped up"! Very unprofessional and not sympathetic. Front staff needs more customer service training!!! Lastly someone in my party is wheel chair bound, and our room key never worked for the side entrance number 5, I told staff this several times and had keys reprogrammed the keys never allowed us access to the door that made the elevator easily accessible. Instead I had to go all the way around to front of building then walk a distance to get to elevator!! Whew. Not acceptable for a person who is disabled.
Stayed 2 nights in Aug 2025

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The weather was amazing and the event that we went to was on the next street from the hotel very convenient. The staff were amazing and the hotel was clean and beautiful.
Stayed 1 night in Aug 2025

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location and the breakfast options. The room had a humid smell initially but it got better after opening the window for a few hours.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kijhana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Jules

Travelled with family
Stayed 1 night in Aug 2025

8/10 Good

Mia

Business traveller
Liked: Cleanliness, staff & service
Enjoyed my stay.
Stayed 1 night in Aug 2025

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025