2/10 Terrible
Verified traveller
Travelled with family
18 Feb 2024
The worst ever
My stay was terrible. I checked in around 7 pm and from 9-2am I couldn’t sleep.Loud stomping and noise coming from the room above me. I reported it to the front desk twice via phone and on the 3rd time at 1am I went down to the front desk to complain. I was told yet again someone will speak to them but nothing was done. My kids and I was able to fall asleep at around 2 but had to wake up at 6 to get on the road to continue our trip. I spoke to management the next morning and she apologized and promised a refund. But it has been a week and I have yet to see a refund. This is the worst hotel in Hampton Virginia. Dont stay here . The staff doesn’t care, hallways smell of weed, people arguing in the hallway breakfast was limited ice machine made loud sounds through the night. Very horrible experience
Verified traveller
Stayed 1 night in Feb 2024